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SPEECH ANALYTICS

Global Market Trajectory & Analytics

MCP14975

VALIDATED EXECUTIVE ENGAGEMENTS

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POOL + OUTREACH

1522

Interactions with Platform & by Email *

INTERACTIONS

274

Unique # Participated *

PARTICIPANTS

61

Responses Validated *

VALIDATIONS

27

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  •  DATE

    MAY 2020

  •  TABLES

    148

  •  PAGES

    222

  •  EDITION

    8

  •  PRICE

    US$4950

COVID-19 IMPACT SURVEY MAY 2020
Amid the COVID-19 crisis and the looming economic recession, the Speech Analytics market worldwide will grow by a projected US$3 Billion, during the analysis period, driven by a revised compounded annual growth rate (CAGR) of 20.9%. Solutions, one of the segments analyzed and sized in this study, is forecast to grow at over 20.3% and reach a market size of US$2.4 Billion by the end of the analysis period. An unusual period in history, the coronavirus pandemic has unleashed a series of unprecedented events affecting every industry. The Solutions market will be reset to a new normal which going forwards in a post COVID-19 era will be continuously redefined and redesigned. Staying on top of trends and accurate analysis is paramount now more than ever to manage uncertainty, change and continuously adapt to new and evolving market conditions.

As part of the new emerging geographic scenario, the United States is forecast to readjust to a 19.7% CAGR. Within Europe, the region worst hit by the pandemic, Germany will add over US$99.9 Million to the region's size over the next 7 to 8 years. In addition, over US$126.5 Million worth of projected demand in the region will come from Rest of European markets. In Japan, the Solutions segment will reach a market size of US$128.8 Million by the close of the analysis period. Blamed for the pandemic, significant political and economic challenges confront China. Amid the growing push for decoupling and economic distancing, the changing relationship between China and the rest of the world will influence competition and opportunities in the Speech Analytics market. Against this backdrop and the changing geopolitical, business and consumer sentiments, the world's second largest economy will grow at 18% over the next couple of years and add approximately US$357.3 Million in terms of addressable market opportunity. Continuous monitoring for emerging signs of a possible new world order post-COVID-19 crisis is a must for aspiring businesses and their astute leaders seeking to find success in the now changing Speech Analytics market landscape. All research viewpoints presented are based on validated engagements from influencers in the market, whose opinions supersede all other research methodologies.

Competitors identified in this market include, among others, Almawave S.r.l.; Avaya, Inc.; Calabrio, Inc.; CallMiner, Inc.; Clarabridge, Inc.; Genesys; Hewlett Packard Enterprise Development LP (HPE); NICE Systems Ltd.; Verint Systems, Inc.; Voci Technologies, Inc.; ZOOM International A.S.

SEGMENTS

» Application (Customer Experience Management, Call Monitoring, Agent Performance Monitoring, Sales Performance Management, Competitive Intelligence, Risk and Compliance Management, Other Applications) » Component (Solutions, Services) » Deployment Model (On-premises, Cloud) » Industry Vertical (BFSI, Retail and eCommerce, Travel and Hospitality, Government and Defense, Healthcare and Life Sciences, Energy and Utilities, Telecommunications and IT, Other Industry Verticals)

GEOGRAPHIES

» World » United States » Canada » Japan » China » Europe » France » Germany » Italy » United Kingdom » and Rest of Europe » Asia-Pacific » Rest of World
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