Unified Communications as a Service (UCaaS)

Global Market Trajectory & Analytics

MCP-7998

EXECUTIVE ENGAGEMENTS

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24151
Number of executives repeatedly engaged by snail & email outreach

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2174
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PARTICIPANTS

483
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VALIDATIONS

81
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COMPANIES

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DATE

APR 2021

TABLES

80

PAGES

227

EDITION

15

PRICE

USD 5600

CODE

MCP-7998


COMPETITIVE METRICS

COMPANY

D S N T

% *

4net Technologies Ltd.

8x8, Inc.

Accent Communication Services, Inc.

Advanced Network Solutions (ANS)

Advanced Telecommunications of Illinois, Inc. (ATI)

Advantel Networks

AITech

Alaska Communications Systems Holdings,Inc.

Allstream, Inc.

Altus Municipal Complex

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HIGHLIGHTS & REPORT INDEX

Global Unified Communications as a Service (UCaaS) Market to Reach $95.6 Billion by 2026

Amid the COVID-19 crisis, the global market for Unified Communications as a Service (UCaaS) estimated at US$31 Billion in the year 2020, is projected to reach a revised size of US$95.6 Billion by 2026, growing at a CAGR of 20.5% over the analysis period. Public Cloud, one of the segments analyzed in the report, is projected to record a 21.8% CAGR and reach US$93.8 Billion by the end of the analysis period. After a thorough analysis of the business implications of the pandemic and its induced economic crisis, growth in the Private Cloud segment is readjusted to a revised 15.8% CAGR for the next 7-year period.

The U.S. Market is Estimated at $11.4 Billion in 2021, While China is Forecast to Reach $16.5 Billion by 2026

The Unified Communications as a Service (UCaaS) market in the U.S. is estimated at US$11.4 Billion in the year 2021. China, the world`s second largest economy, is forecast to reach a projected market size of US$16.5 Billion by the year 2026 trailing a CAGR of 19.6% over the analysis period. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 18.7% and 17.5% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 14.8% CAGR.

SELECT PLAYERS

8x8 Inc.; AT&T, Inc.; Avaya Inc.; BT Group plc; Centile Telecom Applications; Cisco Systems Inc.; DXC Technology Co., ; Fuze; IBM Corp.; Microsoft Corp.; Mitel Networks Corporation; NTT Communications; Orange Business Services; RingCentral Inc.; Verizon Enterprise Solutions; Vonage; West Corporation

SEGMENTS

» Deployment (Public Cloud, Private Cloud) » End-Use (IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive, Other End-Uses)

GEOGRAPHIES

» World » United States » Canada » Japan » China » Europe » France » Germany » Italy » United Kingdom » and Rest of Europe » Asia-Pacific » Rest of World

TABLE OF CONTENTS

1. MARKET OVERVIEW
Influencer Market Insights
World Market Trajectories
Availability of Diverse Communication Channels & Collaboration Solutions Heightens the Need for Unification
Recent Market Activity
Complexities of In-House Deployment & Management of UCC Throws Spotlight on Cloud Based Services
Why In-House Implementation of UCC is a Complex Task
Cloud Based Unified Communication & Collaboration as a Service - The 'Buzzword' for Affordable, Scalable & Easy-to-Deploy UCC Strategy
Cloud Based UCCaaS - Market Dynamics
Favorable Macro Factors Lend Traction to UCaaS Demand
Developed Regions: Key Revenue Contributors
Emerging Markets: Hotspots for Growth
Cloud Ready Asian Countries to Drive the Next Wave of Disruptive Cloud Service Offerings in UCC
Impact of Covid-19 and a Looming Global Recession
2. FOCUS ON SELECT PLAYERS
8x8, Inc. (USA)
AT&T, Inc. (USA)
Avaya, Inc. (USA)
BT Group plc (UK)
Centile Telecom Applications (France)
Cisco Systems, Inc. (USA)
DXC Technology Co. (USA)
Fuze (USA)
IBM Corporation (USA)
Microsoft Corporation (USA)
Mitel Networks Corporation (Canada)
NTT Communications (Japan)
Orange Business Services (France)
RingCentral, Inc. (USA)
Verizon Enterprise Solutions (USA)
Vonage (USA)
West Corporation (USA)
3. MARKET TRENDS & DRIVERS
Growth in Enterprise Cloud Spending Augurs Well for the Cloud Based UCaaS Market
Cloud Based UCCaaS Comes as a Shot in the Arm for Enterprise Green IT Initiatives
Rising Adoption of Enterprise Mobility & BYOD Strategies and Huge Complexities in Integrating UCC to Mobile Platforms Drive Cloud Based UCCaaS Adoption
Key Factors Encouraging BYOD Trend among Enterprises Ranked by Importance Attached by Enterprises
Select Mobile Apps Used in BYOD Environments
High Speed Internet Infrastructure Supports Cloud Based UCCaaS Deployment
Public Cloud - The Most Popular Choice of Cloud Model for UCCaaS Delivery
Hybrid Clouds to be Fastest Growing Deployment Model for UCCaaS
Mushrooming SMBs Spur Adoption of Cloud Based UCC
Tracing UCCaaS Adoption Patterns in Key End-Use Industries
Banking, Finance & Insurance (BFSI)
Healthcare Industry
Retail Industry
Key Issues & Challenges
Security Concerns
Lack of Interoperability Among Vendor Solutions
Lack of Adequate Awareness About Cloud Based UCCaaS
Difficultly in Migrating Traditional Communication Strategy with Cloud Based UCCaaS
4. GLOBAL MARKET PERSPECTIVE
World Current & Future Analysis for Unified Communications as a Service (UCaaS) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Unified Communications as a Service (UCaaS) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2020 & 2027
World Current & Future Analysis for Public Cloud by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Public Cloud by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Private Cloud by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Private Cloud by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for IT & Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for IT & Telecom by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Healthcare by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Hospitality by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Hospitality by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Legal by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Legal by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Education by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Education by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Real Estate by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Real Estate by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Automotive by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Automotive by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Other End-Uses by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
UNITED STATES
USA Current & Future Analysis for Unified Communications as a Service (UCaaS) by Deployment - Public Cloud and Private Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
USA 7-Year Perspective for Unified Communications as a Service (UCaaS) by Deployment - Percentage Breakdown of Value Sales for Public Cloud and Private Cloud for the Years 2020 & 2027
USA Current & Future Analysis for Unified Communications as a Service (UCaaS) by End-Use - IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
USA 7-Year Perspective for Unified Communications as a Service (UCaaS) by End-Use - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses for the Years 2020 & 2027
CANADA
Canada Current & Future Analysis for Unified Communications as a Service (UCaaS) by Deployment - Public Cloud and Private Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Canada 7-Year Perspective for Unified Communications as a Service (UCaaS) by Deployment - Percentage Breakdown of Value Sales for Public Cloud and Private Cloud for the Years 2020 & 2027
Canada Current & Future Analysis for Unified Communications as a Service (UCaaS) by End-Use - IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Canada 7-Year Perspective for Unified Communications as a Service (UCaaS) by End-Use - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses for the Years 2020 & 2027
JAPAN
Japan Current & Future Analysis for Unified Communications as a Service (UCaaS) by Deployment - Public Cloud and Private Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Japan 7-Year Perspective for Unified Communications as a Service (UCaaS) by Deployment - Percentage Breakdown of Value Sales for Public Cloud and Private Cloud for the Years 2020 & 2027
Japan Current & Future Analysis for Unified Communications as a Service (UCaaS) by End-Use - IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Japan 7-Year Perspective for Unified Communications as a Service (UCaaS) by End-Use - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses for the Years 2020 & 2027
CHINA
China Current & Future Analysis for Unified Communications as a Service (UCaaS) by Deployment - Public Cloud and Private Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
China 7-Year Perspective for Unified Communications as a Service (UCaaS) by Deployment - Percentage Breakdown of Value Sales for Public Cloud and Private Cloud for the Years 2020 & 2027
China Current & Future Analysis for Unified Communications as a Service (UCaaS) by End-Use - IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
China 7-Year Perspective for Unified Communications as a Service (UCaaS) by End-Use - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses for the Years 2020 & 2027
EUROPE
Europe Current & Future Analysis for Unified Communications as a Service (UCaaS) by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
Europe 7-Year Perspective for Unified Communications as a Service (UCaaS) by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2020 & 2027
Europe Current & Future Analysis for Unified Communications as a Service (UCaaS) by Deployment - Public Cloud and Private Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Europe 7-Year Perspective for Unified Communications as a Service (UCaaS) by Deployment - Percentage Breakdown of Value Sales for Public Cloud and Private Cloud for the Years 2020 & 2027
Europe Current & Future Analysis for Unified Communications as a Service (UCaaS) by End-Use - IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Europe 7-Year Perspective for Unified Communications as a Service (UCaaS) by End-Use - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses for the Years 2020 & 2027
FRANCE
France Current & Future Analysis for Unified Communications as a Service (UCaaS) by Deployment - Public Cloud and Private Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
France 7-Year Perspective for Unified Communications as a Service (UCaaS) by Deployment - Percentage Breakdown of Value Sales for Public Cloud and Private Cloud for the Years 2020 & 2027
France Current & Future Analysis for Unified Communications as a Service (UCaaS) by End-Use - IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
France 7-Year Perspective for Unified Communications as a Service (UCaaS) by End-Use - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses for the Years 2020 & 2027
GERMANY
Germany Current & Future Analysis for Unified Communications as a Service (UCaaS) by Deployment - Public Cloud and Private Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Germany 7-Year Perspective for Unified Communications as a Service (UCaaS) by Deployment - Percentage Breakdown of Value Sales for Public Cloud and Private Cloud for the Years 2020 & 2027
Germany Current & Future Analysis for Unified Communications as a Service (UCaaS) by End-Use - IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Germany 7-Year Perspective for Unified Communications as a Service (UCaaS) by End-Use - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses for the Years 2020 & 2027
ITALY
Italy Current & Future Analysis for Unified Communications as a Service (UCaaS) by Deployment - Public Cloud and Private Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Italy 7-Year Perspective for Unified Communications as a Service (UCaaS) by Deployment - Percentage Breakdown of Value Sales for Public Cloud and Private Cloud for the Years 2020 & 2027
Italy Current & Future Analysis for Unified Communications as a Service (UCaaS) by End-Use - IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Italy 7-Year Perspective for Unified Communications as a Service (UCaaS) by End-Use - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses for the Years 2020 & 2027
UNITED KINGDOM
UK Current & Future Analysis for Unified Communications as a Service (UCaaS) by Deployment - Public Cloud and Private Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
UK 7-Year Perspective for Unified Communications as a Service (UCaaS) by Deployment - Percentage Breakdown of Value Sales for Public Cloud and Private Cloud for the Years 2020 & 2027
UK Current & Future Analysis for Unified Communications as a Service (UCaaS) by End-Use - IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
UK 7-Year Perspective for Unified Communications as a Service (UCaaS) by End-Use - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses for the Years 2020 & 2027
REST OF EUROPE
Rest of Europe Current & Future Analysis for Unified Communications as a Service (UCaaS) by Deployment - Public Cloud and Private Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Europe 7-Year Perspective for Unified Communications as a Service (UCaaS) by Deployment - Percentage Breakdown of Value Sales for Public Cloud and Private Cloud for the Years 2020 & 2027
Rest of Europe Current & Future Analysis for Unified Communications as a Service (UCaaS) by End-Use - IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Europe 7-Year Perspective for Unified Communications as a Service (UCaaS) by End-Use - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses for the Years 2020 & 2027
ASIA-PACIFIC
Asia-Pacific Current & Future Analysis for Unified Communications as a Service (UCaaS) by Deployment - Public Cloud and Private Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Asia-Pacific 7-Year Perspective for Unified Communications as a Service (UCaaS) by Deployment - Percentage Breakdown of Value Sales for Public Cloud and Private Cloud for the Years 2020 & 2027
Asia-Pacific Current & Future Analysis for Unified Communications as a Service (UCaaS) by End-Use - IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Asia-Pacific 7-Year Perspective for Unified Communications as a Service (UCaaS) by End-Use - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses for the Years 2020 & 2027
REST OF WORLD
Rest of World Current & Future Analysis for Unified Communications as a Service (UCaaS) by Deployment - Public Cloud and Private Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of World 7-Year Perspective for Unified Communications as a Service (UCaaS) by Deployment - Percentage Breakdown of Value Sales for Public Cloud and Private Cloud for the Years 2020 & 2027
Rest of World Current & Future Analysis for Unified Communications as a Service (UCaaS) by End-Use - IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of World 7-Year Perspective for Unified Communications as a Service (UCaaS) by End-Use - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses for the Years 2020 & 2027
Total Companies Profiled: 117

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