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1. MARKET OVERVIEW
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Influencer Market Insights |
World Market Trajectories |
Availability of Diverse Communication Channels & Collaboration Solutions Heightens the Need for Unification |
Recent Market Activity |
Complexities of In-House Deployment & Management of UCC Throws Spotlight on Cloud Based Services |
Why In-House Implementation of UCC is a Complex Task |
Cloud Based Unified Communication & Collaboration as a Service - The 'Buzzword' for Affordable, Scalable & Easy-to-Deploy UCC Strategy |
Cloud Based UCCaaS - Market Dynamics |
Favorable Macro Factors Lend Traction to UCaaS Demand |
Developed Regions: Key Revenue Contributors |
Emerging Markets: Hotspots for Growth |
Cloud Ready Asian Countries to Drive the Next Wave of Disruptive Cloud Service Offerings in UCC |
Unified Communications as a Service (UCaaS) – Global Key Competitors Percentage Market Share in 2022 (E) |
Impact of Covid-19 and a Looming Global Recession |
Competitive Market Presence - Strong/Active/Niche/Trivial for 117 Players Worldwide in 2022 (E) |
2. FOCUS ON SELECT PLAYERS
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8x8, Inc. (USA) |
AT&T, Inc. (USA) |
Avaya, Inc. (USA) |
BT Group plc (UK) |
Centile Telecom Applications (France) |
Cisco Systems, Inc. (USA) |
DXC Technology Co. (USA) |
Fuze (USA) |
IBM Corporation (USA) |
Microsoft Corporation (USA) |
Mitel Networks Corporation (Canada) |
NTT Communications (Japan) |
Orange Business Services (France) |
RingCentral, Inc. (USA) |
Verizon Enterprise Solutions (USA) |
Vonage (USA) |
West Corporation (USA) |
3. MARKET TRENDS & DRIVERS
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Growth in Enterprise Cloud Spending Augurs Well for the Cloud Based UCaaS Market |
Cloud Based UCCaaS Comes as a Shot in the Arm for Enterprise Green IT Initiatives |
Rising Adoption of Enterprise Mobility & BYOD Strategies and Huge Complexities in Integrating UCC to Mobile Platforms Drive Cloud Based UCCaaS Adoption |
Key Factors Encouraging BYOD Trend among Enterprises Ranked by Importance Attached by Enterprises |
Select Mobile Apps Used in BYOD Environments |
High Speed Internet Infrastructure Supports Cloud Based UCCaaS Deployment |
Public Cloud - The Most Popular Choice of Cloud Model for UCCaaS Delivery |
Hybrid Clouds to be Fastest Growing Deployment Model for UCCaaS |
Mushrooming SMBs Spur Adoption of Cloud Based UCC |
Tracing UCCaaS Adoption Patterns in Key End-Use Industries |
Banking, Finance & Insurance (BFSI) |
Healthcare Industry |
Retail Industry |
Key Issues & Challenges |
Security Concerns |
Lack of Interoperability Among Vendor Solutions |
Lack of Adequate Awareness About Cloud Based UCCaaS |
Difficultly in Migrating Traditional Communication Strategy with Cloud Based UCCaaS |
4. GLOBAL MARKET PERSPECTIVE
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World Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR |
World 8-Year Perspective for Unified Communications as a Service (UCaaS) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2023 & 2030 |
World Recent Past, Current & Future Analysis for Public Cloud by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR |
World 8-Year Perspective for Public Cloud by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030 |
World Recent Past, Current & Future Analysis for Private Cloud by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR |
World 8-Year Perspective for Private Cloud by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030 |
World Recent Past, Current & Future Analysis for IT & Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR |
World 8-Year Perspective for IT & Telecom by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030 |
World Recent Past, Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR |
World 8-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030 |
World Recent Past, Current & Future Analysis for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR |
World 8-Year Perspective for Healthcare by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030 |
World Recent Past, Current & Future Analysis for Hospitality by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR |
World 8-Year Perspective for Hospitality by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030 |
World Recent Past, Current & Future Analysis for Legal by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR |
World 8-Year Perspective for Legal by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030 |
World Recent Past, Current & Future Analysis for Education by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR |
World 8-Year Perspective for Education by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030 |
World Recent Past, Current & Future Analysis for Real Estate by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR |
World 8-Year Perspective for Real Estate by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030 |
World Recent Past, Current & Future Analysis for Automotive by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR |
World 8-Year Perspective for Automotive by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030 |
World Recent Past, Current & Future Analysis for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR |
World 8-Year Perspective for Other End-Uses by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030 |
World Unified Communications as a Service (UCaaS) Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030 |
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UNITED STATES
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Unified Communications as a Service (UCaaS) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2023 (E) |
USA Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by Deployment - Public Cloud and Private Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR |
USA 8-Year Perspective for Unified Communications as a Service (UCaaS) by Deployment - Percentage Breakdown of Value Sales for Public Cloud and Private Cloud for the Years 2023 & 2030 |
USA Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by End-Use - IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR |
USA 8-Year Perspective for Unified Communications as a Service (UCaaS) by End-Use - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses for the Years 2023 & 2030 |
CANADA
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Canada Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by Deployment - Public Cloud and Private Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR |
Canada 8-Year Perspective for Unified Communications as a Service (UCaaS) by Deployment - Percentage Breakdown of Value Sales for Public Cloud and Private Cloud for the Years 2023 & 2030 |
Canada Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by End-Use - IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR |
Canada 8-Year Perspective for Unified Communications as a Service (UCaaS) by End-Use - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses for the Years 2023 & 2030 |
JAPAN
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Unified Communications as a Service (UCaaS) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2023 (E) |
Japan Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by Deployment - Public Cloud and Private Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR |
Japan 8-Year Perspective for Unified Communications as a Service (UCaaS) by Deployment - Percentage Breakdown of Value Sales for Public Cloud and Private Cloud for the Years 2023 & 2030 |
Japan Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by End-Use - IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR |
Japan 8-Year Perspective for Unified Communications as a Service (UCaaS) by End-Use - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses for the Years 2023 & 2030 |
CHINA
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Unified Communications as a Service (UCaaS) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2023 (E) |
China Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by Deployment - Public Cloud and Private Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR |
China 8-Year Perspective for Unified Communications as a Service (UCaaS) by Deployment - Percentage Breakdown of Value Sales for Public Cloud and Private Cloud for the Years 2023 & 2030 |
China Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by End-Use - IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR |
China 8-Year Perspective for Unified Communications as a Service (UCaaS) by End-Use - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses for the Years 2023 & 2030 |
EUROPE
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Unified Communications as a Service (UCaaS) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2023 (E) |
Europe Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR |
Europe 8-Year Perspective for Unified Communications as a Service (UCaaS) by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2023 & 2030 |
Europe Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by Deployment - Public Cloud and Private Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR |
Europe 8-Year Perspective for Unified Communications as a Service (UCaaS) by Deployment - Percentage Breakdown of Value Sales for Public Cloud and Private Cloud for the Years 2023 & 2030 |
Europe Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by End-Use - IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR |
Europe 8-Year Perspective for Unified Communications as a Service (UCaaS) by End-Use - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses for the Years 2023 & 2030 |
FRANCE
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Unified Communications as a Service (UCaaS) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2023 (E) |
France Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by Deployment - Public Cloud and Private Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR |
France 8-Year Perspective for Unified Communications as a Service (UCaaS) by Deployment - Percentage Breakdown of Value Sales for Public Cloud and Private Cloud for the Years 2023 & 2030 |
France Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by End-Use - IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR |
France 8-Year Perspective for Unified Communications as a Service (UCaaS) by End-Use - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses for the Years 2023 & 2030 |
GERMANY
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Unified Communications as a Service (UCaaS) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2023 (E) |
Germany Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by Deployment - Public Cloud and Private Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR |
Germany 8-Year Perspective for Unified Communications as a Service (UCaaS) by Deployment - Percentage Breakdown of Value Sales for Public Cloud and Private Cloud for the Years 2023 & 2030 |
Germany Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by End-Use - IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR |
Germany 8-Year Perspective for Unified Communications as a Service (UCaaS) by End-Use - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses for the Years 2023 & 2030 |
ITALY
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Italy Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by Deployment - Public Cloud and Private Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR |
Italy 8-Year Perspective for Unified Communications as a Service (UCaaS) by Deployment - Percentage Breakdown of Value Sales for Public Cloud and Private Cloud for the Years 2023 & 2030 |
Italy Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by End-Use - IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR |
Italy 8-Year Perspective for Unified Communications as a Service (UCaaS) by End-Use - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses for the Years 2023 & 2030 |
UNITED KINGDOM
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Unified Communications as a Service (UCaaS) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2023 (E) |
UK Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by Deployment - Public Cloud and Private Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR |
UK 8-Year Perspective for Unified Communications as a Service (UCaaS) by Deployment - Percentage Breakdown of Value Sales for Public Cloud and Private Cloud for the Years 2023 & 2030 |
UK Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by End-Use - IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR |
UK 8-Year Perspective for Unified Communications as a Service (UCaaS) by End-Use - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses for the Years 2023 & 2030 |
REST OF EUROPE
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Rest of Europe Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by Deployment - Public Cloud and Private Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR |
Rest of Europe 8-Year Perspective for Unified Communications as a Service (UCaaS) by Deployment - Percentage Breakdown of Value Sales for Public Cloud and Private Cloud for the Years 2023 & 2030 |
Rest of Europe Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by End-Use - IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR |
Rest of Europe 8-Year Perspective for Unified Communications as a Service (UCaaS) by End-Use - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses for the Years 2023 & 2030 |
ASIA-PACIFIC
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Unified Communications as a Service (UCaaS) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2023 (E) |
Asia-Pacific Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by Deployment - Public Cloud and Private Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR |
Asia-Pacific 8-Year Perspective for Unified Communications as a Service (UCaaS) by Deployment - Percentage Breakdown of Value Sales for Public Cloud and Private Cloud for the Years 2023 & 2030 |
Asia-Pacific Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by End-Use - IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR |
Asia-Pacific 8-Year Perspective for Unified Communications as a Service (UCaaS) by End-Use - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses for the Years 2023 & 2030 |
REST OF WORLD
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Rest of World Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by Deployment - Public Cloud and Private Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR |
Rest of World 8-Year Perspective for Unified Communications as a Service (UCaaS) by Deployment - Percentage Breakdown of Value Sales for Public Cloud and Private Cloud for the Years 2023 & 2030 |
Rest of World Recent Past, Current & Future Analysis for Unified Communications as a Service (UCaaS) by End-Use - IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR |
Rest of World 8-Year Perspective for Unified Communications as a Service (UCaaS) by End-Use - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Healthcare, Hospitality, Legal, Education, Real Estate, Automotive and Other End-Uses for the Years 2023 & 2030 |
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