COVID-19 IMPACT SURVEY MAY 2020
The global market for Telecom Managed Services is forecast to reach US$26. 2 billion by 2025, driven by growing reliance of the telecom industry on innovative new IT technologies and the ensuing need to reduce costs by outsourcing maintenance and management operations. Telecom operators are witnessing the convergence of traditional wireless technologies with Internet of Things (IoT), artificial intelligence, machine learning, drone-based broadband connectivity, cloud computing, software-defined networking (SDN), network functions virtualization (NFV),among others. To survive in the highly competitive market, telecom service providers need to disrupt the market with innovative services based on emerging technologies. This convergence of technologies and the urgent need to reduce cost and complexity is pushing up the value of telecom managed services. Benefits of outsourcing management of IT/technology infrastructure include reduce need to handle technology challenges i. e. , compatibility issues across applications in cloud environments; performance, reliability & scalability challenges; and faster development of new services. Telecom managed services refers to managing technology infrastructure lounging in an enterprise environment on an ongoing basis through standardized as well as customized offerings intended to deliver on agreed-upon or standard target SLAs. Managed services emphasize on extending the capability to manage the client solution `end-to-end` by delivering active-monitoring features to the provided IT solution and proactively reporting events and faults, while guaranteeing that restoration occurs within the purview of SLA commitments. Challenges related to maintaining `end-to-end` SLAs relevant and beneficial from a client`s perspective grows substantially as the complexity of the IT solution increases. Telecom managed services are offered across in different forms including managed network services, managed data & information services, managed communication services, managed mobility services, managed data center services, and managed security services.
Opportunities in the market are expected to come from both large-scale enterprises as well as growing cluster of SMBs. Accelerated adoption within SMBs especially will be a primary growth factor for managed services market. With SMBs too opening up to end-to-end network solutions with focus on improving productivity and efficiency of their operations, demand prospects for managed services in the segment are expected to grow considerably. With service providers using advanced technologies and innovative managed solutions for providing their services, demand prospects for bundled managed services is expected to get a big boost in coming years. Given this diversity of end-use sectors, future prospects for managed services look bright and the market is expected to witness steady and sustained growth in the years to come. Region-wise, the US and Europe, where the concept of managed services is already established and has wider traction among enterprises, would continue to steer overall growth in the market. Amalgamation of IT and telecom sectors in these regions would play major role in widespread adoption of managed services. On the other hand, China and Asia-Pacific are poised to emerge as fastest growing regional markets, in lieu of growing emphasis on IT infrastructure management through advanced strategies.