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DATE
SEPTEMBER 2020
TABLES
104
PAGES
178
EDITION
7
PRICE
USD $4950
Focus On Social Monitoring, One of the Largest Segments in the Social Customer Relationship Management (CRM) Market.
Will this Market be a Huge Opportunity by 2025?
Amid the COVID-19 crisis, the global market for Social Customer Relationship Management (CRM) estimated at US$16.8 Billion in the year 2020, is projected to reach a revised size of US$244.4 Billion by 2027, growing at a CAGR of 46.6% over the analysis period 2020-2027. Social Monitoring, one of the segments analyzed in the report, is projected to record a 49.7% CAGR and reach US$68.6 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Social Listening segment is readjusted to a revised 46% CAGR for the next 7-year period.
The Social Customer Relationship Management (CRM) market in the U.S. is estimated at US$5.1 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$38 Billion by the year 2027 trailing a CAGR of 43.8% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 42.7% and 39.3% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 31.5% CAGR.
In the global Social Mapping segment, USA, Canada, Japan, China and Europe will drive the 42% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$1.2 Billion in the year 2020 will reach a projected size of US$14.5 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$30 Billion by the year 2027.We bring years of research experience to this 7th edition of our report. The 178-page report presents concise insights into how the pandemic has impacted production and the buy side for 2020 and 2021. A short-term phased recovery by key geography is also addressed.
IBM Corporation; Jive Software, Inc.; Lithium Technologies, LLC; Microsoft Corporation; NetSuite, Inc.; Oracle Corporation; Pegasystems, Inc.; Salesforce.com, Inc.; SAP SE; SugarCRM, Inc.
» Deployment (Hosted, On Premise) » End-Use (Small and Medium Businesses (SMBS), Large Enterprises) » Solution (Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement, Social Middleware)
» World » United States » Canada » Japan » China » Europe » France » Germany » Italy » United Kingdom » and Rest of Europe » Asia-Pacific » Rest of World
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05
| I. INTRODUCTION, METHODOLOGY & REPORT SCOPE |
| II. EXECUTIVE SUMMARY |
| 1. MARKET OVERVIEW |
| Global Competitor Market Shares |
| Social Customer Relationship Management (CRM) Competitor Market Share Scenario Worldwide (in %): 2019 & 2025 |
| Impact of Covid-19 and a Looming Global Recession |
| 2. FOCUS ON SELECT PLAYERS |
| 3. MARKET TRENDS & DRIVERS |
| 4. GLOBAL MARKET PERSPECTIVE |
| Social Customer Relationship Management (CRM) Global Market Estimates and Forecasts in US$ Million by Region/Country: 2018-2025 |
| Social Customer Relationship Management (CRM) Market Share Shift across Key Geographies Worldwide: 2019 VS 2025 |
| Hosted (Deployment) Market Opportunity Analysis Worldwide in US$ Million by Region/Country: 2018 to 2025 |
| Hosted (Deployment) Market Share Distribution in Percentage by Region/Country: 2019 VS 2025 |
| On Premise (Deployment) World Market by Region/Country in US$ Million: 2018 to 2025 |
| On Premise (Deployment) Market Share Breakdown of Worldwide Sales by Region/Country: 2019 VS 2025 |
| Social Monitoring (Solution) World Market by Region/Country in US$ Million: 2018 to 2025 |
| Social Monitoring (Solution) Market Share Breakdown of Worldwide Sales by Region/Country: 2019 VS 2025 |
| Social Listening (Solution) Potential Growth Markets Worldwide in US$ Million: 2018 to 2025 |
| Social Listening (Solution) Market Sales Breakdown by Region/Country in Percentage: 2019 VS 2025 |
| Social Mapping (Solution) Geographic Market Spread Worldwide in US$ Million: 2018 to 2025 |
| Social Mapping (Solution) Market Share Distribution in Percentage by Region/Country: 2019 VS 2025 |
| Social Measurements (Solution) World Market Estimates and Forecasts by Region/Country in US$ Million: 2018 to 2025 |
| Social Measurements (Solution) Market Share Breakdown by Region/Country: 2019 VS 2025 |
| Social Engagement (Solution) World Market by Region/Country in US$ Million: 2018 to 2025 |
| Social Engagement (Solution) Market Share Distribution in Percentage by Region/Country: 2019 VS 2025 |
| Social Middleware (Solution) World Market Estimates and Forecasts in US$ Million by Region/Country: 2018 to 2025 |
| Social Middleware (Solution) Market Percentage Share Distribution by Region/Country: 2019 VS 2025 |
| Small and Medium Businesses (SMBS) (End-Use) Global Market Estimates & Forecasts in US$ Million by Region/Country: 2018-2025 |
| Small and Medium Businesses (SMBS) (End-Use) Market Share Breakdown by Region/Country: 2019 VS 2025 |
| Large Enterprises (End-Use) Demand Potential Worldwide in US$ Million by Region/Country: 2018-2025 |
| Large Enterprises (End-Use) Share Breakdown Review by Region/Country: 2019 VS 2025 |
| III. MARKET ANALYSIS |
| GEOGRAPHIC MARKET ANALYSIS |
| UNITED STATES |
| Market Facts & Figures |
| US Social Customer Relationship Management (CRM) Market Share (in %) by Company: 2019 & 2025 |
| Social Customer Relationship Management (CRM) Market in US$ Million in the United States by Deployment: 2018-2025 |
| United States Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2019 VS 2025 |
| United States Social Customer Relationship Management (CRM) Market Estimates and Projections in US$ Million by Solution: 2018 to 2025 |
| United States Social Customer Relationship Management (CRM) Market Share Breakdown by Solution: 2019 VS 2025 |
| United States Social Customer Relationship Management (CRM) Latent Demand Forecasts in US$ Million by End-Use: 2018 to 2025 |
| Social Customer Relationship Management (CRM) Market Share Breakdown in the United States by End-Use: 2019 VS 2025 |
| CANADA |
| Social Customer Relationship Management (CRM) Market Analysis in Canada in US$ Million by Deployment: 2018-2025 |
| Canadian Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2019 VS 2025 |
| Canadian Social Customer Relationship Management (CRM) Market Estimates and Forecasts in US$ Million by Solution: 2018 to 2025 |
| Social Customer Relationship Management (CRM) Market in Canada: Percentage Share Breakdown of Sales by Solution for 2019 and 2025 |
| Canadian Social Customer Relationship Management (CRM) Market Quantitative Demand Analysis in US$ Million by End-Use: 2018 to 2025 |
| Canadian Social Customer Relationship Management (CRM) Market Share Analysis by End-Use: 2019 VS 2025 |
| JAPAN |
| Japanese Medium & Long-Term Outlook for Social Customer Relationship Management (CRM) Market in US$ Million by Deployment: 2018-2025 |
| Japanese Social Customer Relationship Management (CRM) Market Percentage Share Distribution by Deployment: 2019 VS 2025 |
| Japanese Market for Social Customer Relationship Management (CRM): Annual Sales Estimates and Projections in US$ Million by Solution for the Period 2018-2025 |
| Japanese Social Customer Relationship Management (CRM) Market Share Analysis by Solution: 2019 VS 2025 |
| Japanese Demand Estimates and Forecasts for Social Customer Relationship Management (CRM) in US$ Million by End-Use: 2018 to 2025 |
| Social Customer Relationship Management (CRM) Market Share Shift in Japan by End-Use: 2019 VS 2025 |
| CHINA |
| Social Customer Relationship Management (CRM) Market Estimates and Forecasts in China in US$ Million by Deployment: 2018-2025 |
| Social Customer Relationship Management (CRM) Market in China: Percentage Share Analysis by Deployment for 2019 and 2025 |
| Chinese Social Customer Relationship Management (CRM) Market Growth Prospects in US$ Million by Solution for the Period 2018-2025 |
| Chinese Social Customer Relationship Management (CRM) Market by Solution: Percentage Breakdown of Sales for 2019 and 2025 |
| Chinese Demand for Social Customer Relationship Management (CRM) in US$ Million by End-Use: 2018 to 2025 |
| Chinese Social Customer Relationship Management (CRM) Market Share Breakdown by End-Use: 2019 VS 2025 |
| EUROPE |
| Market Facts & Figures |
| European Social Customer Relationship Management (CRM) Market: Competitor Market Share Scenario (in %) for 2019 & 2025 |
| European Social Customer Relationship Management (CRM) Market Demand Scenario in US$ Million by Region/Country: 2018-2025 |
| European Social Customer Relationship Management (CRM) Market Share Shift by Region/Country: 2019 VS 2025 |
| European Social Customer Relationship Management (CRM) Market Assessment in US$ Million by Deployment: 2018-2025 |
| Social Customer Relationship Management (CRM) Market in Europe: Percentage Breakdown of Sales by Deployment for 2019 and 2025 |
| European Social Customer Relationship Management (CRM) Market Estimates and Forecasts in US$ Million by Solution: 2018-2025 |
| European Social Customer Relationship Management (CRM) Market Share Breakdown by Solution: 2019 VS 2025 |
| European Social Customer Relationship Management (CRM) Addressable Market Opportunity in US$ Million by End-Use: 2018-2025 |
| European Social Customer Relationship Management (CRM) Market Share Analysis by End-Use: 2019 VS 2025 |
| FRANCE |
| French Social Customer Relationship Management (CRM) Market Estimates and Projections in US$ Million by Deployment: 2018-2025 |
| French Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2019 VS 2025 |
| Social Customer Relationship Management (CRM) Market in France by Solution: Estimates and Projections in US$ Million for the Period 2018-2025 |
| French Social Customer Relationship Management (CRM) Market Share Analysis by Solution: 2019 VS 2025 |
| Social Customer Relationship Management (CRM) Quantitative Demand Analysis in France in US$ Million by End-Use: 2018-2025 |
| French Social Customer Relationship Management (CRM) Market Share Analysis: A 7-Year Perspective by End-Use for 2019 and 2025 |
| GERMANY |
| German Social Customer Relationship Management (CRM) Latent Demand Forecasts in US$ Million by Deployment: 2018-2025 |
| German Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2019 VS 2025 |
| Social Customer Relationship Management (CRM) Market in Germany: Recent Past, Current and Future Analysis in US$ Million by Solution for the Period 2018-2025 |
| German Social Customer Relationship Management (CRM) Market Share Breakdown by Solution: 2019 VS 2025 |
| Social Customer Relationship Management (CRM) Market in Germany: Annual Sales Estimates and Forecasts in US$ Million by End-Use for the Period 2018-2025 |
| Social Customer Relationship Management (CRM) Market Share Distribution in Germany by End-Use: 2019 VS 2025 |
| ITALY |
| Social Customer Relationship Management (CRM) Market Estimates and Forecasts in Italy in US$ Million by Deployment: 2018-2025 |
| Social Customer Relationship Management (CRM) Market in Italy: Percentage Share Analysis by Deployment for 2019 and 2025 |
| Italian Social Customer Relationship Management (CRM) Market Growth Prospects in US$ Million by Solution for the Period 2018-2025 |
| Italian Social Customer Relationship Management (CRM) Market by Solution: Percentage Breakdown of Sales for 2019 and 2025 |
| Italian Demand for Social Customer Relationship Management (CRM) in US$ Million by End-Use: 2018 to 2025 |
| Italian Social Customer Relationship Management (CRM) Market Share Breakdown by End-Use: 2019 VS 2025 |
| UNITED KINGDOM |
| United Kingdom Medium & Long-Term Outlook for Social Customer Relationship Management (CRM) Market in US$ Million by Deployment: 2018-2025 |
| United Kingdom Social Customer Relationship Management (CRM) Market Percentage Share Distribution by Deployment: 2019 VS 2025 |
| United Kingdom Market for Social Customer Relationship Management (CRM): Annual Sales Estimates and Projections in US$ Million by Solution for the Period 2018-2025 |
| United Kingdom Social Customer Relationship Management (CRM) Market Share Analysis by Solution: 2019 VS 2025 |
| United Kingdom Demand Estimates and Forecasts for Social Customer Relationship Management (CRM) in US$ Million by End-Use: 2018 to 2025 |
| Social Customer Relationship Management (CRM) Market Share Shift in the United Kingdom by End-Use: 2019 VS 2025 |
| REST OF EUROPE |
| Rest of Europe Social Customer Relationship Management (CRM) Market Assessment in US$ Million by Deployment: 2018-2025 |
| Social Customer Relationship Management (CRM) Market in Rest of Europe: Percentage Breakdown of Sales by Deployment for 2019 and 2025 |
| Rest of Europe Social Customer Relationship Management (CRM) Market Estimates and Forecasts in US$ Million by Solution: 2018-2025 |
| Rest of Europe Social Customer Relationship Management (CRM) Market Share Breakdown by Solution: 2019 VS 2025 |
| Rest of Europe Social Customer Relationship Management (CRM) Addressable Market Opportunity in US$ Million by End-Use: 2018-2025 |
| Rest of Europe Social Customer Relationship Management (CRM) Market Share Analysis by End-Use: 2019 VS 2025 |
| ASIA-PACIFIC |
| Asia-Pacific Social Customer Relationship Management (CRM) Market Estimates and Projections in US$ Million by Deployment: 2018-2025 |
| Asia-Pacific Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2019 VS 2025 |
| Social Customer Relationship Management (CRM) Market in Asia-Pacific by Solution: Estimates and Projections in US$ Million for the Period 2018-2025 |
| Asia-Pacific Social Customer Relationship Management (CRM) Market Share Analysis by Solution: 2019 VS 2025 |
| Social Customer Relationship Management (CRM) Quantitative Demand Analysis in Asia-Pacific in US$ Million by End-Use: 2018-2025 |
| Asia-Pacific Social Customer Relationship Management (CRM) Market Share Analysis: A 7-Year Perspective by End-Use for 2019 and 2025 |
| REST OF WORLD |
| Social Customer Relationship Management (CRM) Market Analysis in Rest of World in US$ Million by Deployment: 2018-2025 |
| Rest of World Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2019 VS 2025 |
| Rest of World Social Customer Relationship Management (CRM) Market Estimates and Forecasts in US$ Million by Solution: 2018 to 2025 |
| Social Customer Relationship Management (CRM) Market in Rest of World: Percentage Share Breakdown of Sales by Solution for 2019 and 2025 |
| Rest of World Social Customer Relationship Management (CRM) Market Quantitative Demand Analysis in US$ Million by End-Use: 2018 to 2025 |
| Rest of World Social Customer Relationship Management (CRM) Market Share Analysis by End-Use: 2019 VS 2025 |
| IV. COMPETITION |
| Total Companies Profiled : 7 Click here to request a full table of contents and more details on this project. |
| V. CURATED RESEARCH |
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