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SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

Global Market Trajectory & Analytics

MCP14883

VALIDATED EXECUTIVE ENGAGEMENTS

Number of executives repeatedly engaged by snail & email outreach*

POOL + OUTREACH

34465

Interactions with Platform & by Email *

INTERACTIONS

2757

Unique # Participated *

PARTICIPANTS

689

Responses Validated *

VALIDATIONS

311

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  •  DATE

    JUNE 2020

  •  TABLES

    104

  •  PAGES

    178

  •  EDITION

    7

  •  PRICE

    US$4950

COVID-19 IMPACT SURVEY MAY 2020
Amid the COVID-19 crisis and the looming economic recession, the Social Customer Relationship Management (CRM) market worldwide will grow by a projected US$233.4 Billion, during the analysis period, driven by a revised compounded annual growth rate (CAGR) of 55.5%. Social Monitoring, one of the segments analyzed and sized in this study, is forecast to grow at over 59.3% and reach a market size of US$68.6 Billion by the end of the analysis period. An unusual period in history, the coronavirus pandemic has unleashed a series of unprecedented events affecting every industry. The Social Monitoring market will be reset to a new normal which going forwards in a post COVID-19 era will be continuously redefined and redesigned. Staying on top of trends and accurate analysis is paramount now more than ever to manage uncertainty, change and continuously adapt to new and evolving market conditions.

As part of the new emerging geographic scenario, the United States is forecast to readjust to a 52.1% CAGR. Within Europe, the region worst hit by the pandemic, Germany will add over US$5.2 Billion to the region's size over the next 7 to 8 years. In addition, over US$10.5 Billion worth of projected demand in the region will come from Rest of European markets. In Japan, the Social Monitoring segment will reach a market size of US$2.9 Billion by the close of the analysis period. Blamed for the pandemic, significant political and economic challenges confront China. Amid the growing push for decoupling and economic distancing, the changing relationship between China and the rest of the world will influence competition and opportunities in the Social Customer Relationship Management (CRM) market. Against this backdrop and the changing geopolitical, business and consumer sentiments, the world's second largest economy will grow at 47% over the next couple of years and add approximately US$18.3 Billion in terms of addressable market opportunity. Continuous monitoring for emerging signs of a possible new world order post-COVID-19 crisis is a must for aspiring businesses and their astute leaders seeking to find success in the now changing Social Customer Relationship Management (CRM) market landscape. All research viewpoints presented are based on validated engagements from influencers in the market, whose opinions supersede all other research methodologies.

Competitors identified in this market include, among others, IBM Corporation; Jive Software, Inc.; Lithium Technologies, LLC; Microsoft Corporation; NetSuite, Inc.; Oracle Corporation; Pegasystems, Inc.; Salesforce.com, Inc.; SAP SE; SugarCRM, Inc.

SEGMENTS

» Deployment (Hosted, On Premise) » End-Use (Small and Medium Businesses (SMBS), Large Enterprises) » Solution (Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement, Social Middleware)

GEOGRAPHIES

» World » United States » Canada » Japan » China » Europe » France » Germany » Italy » United Kingdom » and Rest of Europe » Asia-Pacific » Rest of World
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