EXECUTIVE ENGAGEMENTS
POOL
34463
Number of executives repeatedly engaged by snail & email outreach
INTERACTIONS
2757
Interactions with Platform & by Email
PARTICIPANTS
689
Unique # Participated
VALIDATIONS
91
Responses Validated*
COMPANIES
44
Responses Validated*
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DATE
APR 2021
TABLES
104
PAGES
178
EDITION
7
PRICE
USD 4950
CODE
MCP14883
*Engagement stats are ongoing and dynamic
HIGHLIGHTS & REPORT INDEX
Amid the COVID-19 crisis, the global market for Social Customer Relationship Management (CRM) estimated at US$16.8 Billion in the year 2020, is projected to reach a revised size of US$244.4 Billion by 2027, growing at a CAGR of 46.6% over the analysis period 2020-2027. Social Monitoring, one of the segments analyzed in the report, is projected to record a 49.7% CAGR and reach US$68.6 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Social Listening segment is readjusted to a revised 46% CAGR for the next 7-year period.
The Social Customer Relationship Management (CRM) market in the U.S. is estimated at US$5.1 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$38 Billion by the year 2027 trailing a CAGR of 43.8% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 42.7% and 39.3% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 31.5% CAGR.
In the global Social Mapping segment, USA, Canada, Japan, China and Europe will drive the 42% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$1.2 Billion in the year 2020 will reach a projected size of US$14.5 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$30 Billion by the year 2027.
SELECT PLAYERS
IBM Corporation; Jive Software, Inc.; Lithium Technologies, LLC; Microsoft Corporation; NetSuite, Inc.; Oracle Corporation; Pegasystems, Inc.; Salesforce.com, Inc.; SAP SE; SugarCRM, Inc.
SEGMENTS
» Deployment (Hosted, On Premise) » End-Use (Small and Medium Businesses (SMBS), Large Enterprises) » Solution (Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement, Social Middleware)
GEOGRAPHIES
» World » United States » Canada » Japan » China » Europe » France » Germany » Italy » United Kingdom » and Rest of Europe » Asia-Pacific » Rest of World
TABLE OF CONTENTS
| I. METHODOLOGY |
| II. EXECUTIVE SUMMARY |
| 1. MARKET OVERVIEW |
| Influencer Market Insights |
| World Market Trajectories |
| Impact of Covid-19 and a Looming Global Recession |
| 2. FOCUS ON SELECT PLAYERS |
| 3. MARKET TRENDS & DRIVERS |
| 4. GLOBAL MARKET PERSPECTIVE |
| World Current & Future Analysis for Social Customer Relationship Management (CRM) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| World 7-Year Perspective for Social Customer Relationship Management (CRM) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2020 & 2027 |
| World Current & Future Analysis for Social Monitoring by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| World 7-Year Perspective for Social Monitoring by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027 |
| World Current & Future Analysis for Social Listening by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| World 7-Year Perspective for Social Listening by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027 |
| World Current & Future Analysis for Social Mapping by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| World 7-Year Perspective for Social Mapping by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027 |
| World Current & Future Analysis for Social Measurements by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| World 7-Year Perspective for Social Measurements by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027 |
| World Current & Future Analysis for Social Engagement by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| World 7-Year Perspective for Social Engagement by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027 |
| World Current & Future Analysis for Social Middleware by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| World 7-Year Perspective for Social Middleware by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027 |
| World Current & Future Analysis for Hosted by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| World 7-Year Perspective for Hosted by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027 |
| World Current & Future Analysis for On Premise by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| World 7-Year Perspective for On Premise by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027 |
| World Current & Future Analysis for Small and Medium Businesses (SMBS) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| World 7-Year Perspective for Small and Medium Businesses (SMBS) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027 |
| World Current & Future Analysis for Large Enterprises by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| World 7-Year Perspective for Large Enterprises by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027 |
| III. MARKET ANALYSIS |
| UNITED STATES |
| USA Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| USA 7-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware for the Years 2020 & 2027 |
| USA Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Hosted and On Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| USA 7-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Hosted and On Premise for the Years 2020 & 2027 |
| USA Current & Future Analysis for Social Customer Relationship Management (CRM) by End-Use - Small and Medium Businesses (SMBS) and Large Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| USA 7-Year Perspective for Social Customer Relationship Management (CRM) by End-Use - Percentage Breakdown of Value Sales for Small and Medium Businesses (SMBS) and Large Enterprises for the Years 2020 & 2027 |
| CANADA |
| Canada Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Canada 7-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware for the Years 2020 & 2027 |
| Canada Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Hosted and On Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Canada 7-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Hosted and On Premise for the Years 2020 & 2027 |
| Canada Current & Future Analysis for Social Customer Relationship Management (CRM) by End-Use - Small and Medium Businesses (SMBS) and Large Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Canada 7-Year Perspective for Social Customer Relationship Management (CRM) by End-Use - Percentage Breakdown of Value Sales for Small and Medium Businesses (SMBS) and Large Enterprises for the Years 2020 & 2027 |
| JAPAN |
| Japan Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Japan 7-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware for the Years 2020 & 2027 |
| Japan Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Hosted and On Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Japan 7-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Hosted and On Premise for the Years 2020 & 2027 |
| Japan Current & Future Analysis for Social Customer Relationship Management (CRM) by End-Use - Small and Medium Businesses (SMBS) and Large Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Japan 7-Year Perspective for Social Customer Relationship Management (CRM) by End-Use - Percentage Breakdown of Value Sales for Small and Medium Businesses (SMBS) and Large Enterprises for the Years 2020 & 2027 |
| CHINA |
| China Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| China 7-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware for the Years 2020 & 2027 |
| China Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Hosted and On Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| China 7-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Hosted and On Premise for the Years 2020 & 2027 |
| China Current & Future Analysis for Social Customer Relationship Management (CRM) by End-Use - Small and Medium Businesses (SMBS) and Large Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| China 7-Year Perspective for Social Customer Relationship Management (CRM) by End-Use - Percentage Breakdown of Value Sales for Small and Medium Businesses (SMBS) and Large Enterprises for the Years 2020 & 2027 |
| EUROPE |
| Europe Current & Future Analysis for Social Customer Relationship Management (CRM) by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| Europe 7-Year Perspective for Social Customer Relationship Management (CRM) by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2020 & 2027 |
| Europe Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Europe 7-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware for the Years 2020 & 2027 |
| Europe Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Hosted and On Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Europe 7-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Hosted and On Premise for the Years 2020 & 2027 |
| Europe Current & Future Analysis for Social Customer Relationship Management (CRM) by End-Use - Small and Medium Businesses (SMBS) and Large Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Europe 7-Year Perspective for Social Customer Relationship Management (CRM) by End-Use - Percentage Breakdown of Value Sales for Small and Medium Businesses (SMBS) and Large Enterprises for the Years 2020 & 2027 |
| FRANCE |
| France Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| France 7-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware for the Years 2020 & 2027 |
| France Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Hosted and On Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| France 7-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Hosted and On Premise for the Years 2020 & 2027 |
| France Current & Future Analysis for Social Customer Relationship Management (CRM) by End-Use - Small and Medium Businesses (SMBS) and Large Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| France 7-Year Perspective for Social Customer Relationship Management (CRM) by End-Use - Percentage Breakdown of Value Sales for Small and Medium Businesses (SMBS) and Large Enterprises for the Years 2020 & 2027 |
| GERMANY |
| Germany Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Germany 7-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware for the Years 2020 & 2027 |
| Germany Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Hosted and On Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Germany 7-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Hosted and On Premise for the Years 2020 & 2027 |
| Germany Current & Future Analysis for Social Customer Relationship Management (CRM) by End-Use - Small and Medium Businesses (SMBS) and Large Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Germany 7-Year Perspective for Social Customer Relationship Management (CRM) by End-Use - Percentage Breakdown of Value Sales for Small and Medium Businesses (SMBS) and Large Enterprises for the Years 2020 & 2027 |
| ITALY |
| Italy Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Italy 7-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware for the Years 2020 & 2027 |
| Italy Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Hosted and On Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Italy 7-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Hosted and On Premise for the Years 2020 & 2027 |
| Italy Current & Future Analysis for Social Customer Relationship Management (CRM) by End-Use - Small and Medium Businesses (SMBS) and Large Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Italy 7-Year Perspective for Social Customer Relationship Management (CRM) by End-Use - Percentage Breakdown of Value Sales for Small and Medium Businesses (SMBS) and Large Enterprises for the Years 2020 & 2027 |
| UNITED KINGDOM |
| UK Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| UK 7-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware for the Years 2020 & 2027 |
| UK Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Hosted and On Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| UK 7-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Hosted and On Premise for the Years 2020 & 2027 |
| UK Current & Future Analysis for Social Customer Relationship Management (CRM) by End-Use - Small and Medium Businesses (SMBS) and Large Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| UK 7-Year Perspective for Social Customer Relationship Management (CRM) by End-Use - Percentage Breakdown of Value Sales for Small and Medium Businesses (SMBS) and Large Enterprises for the Years 2020 & 2027 |
| REST OF EUROPE |
| Rest of Europe Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Rest of Europe 7-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware for the Years 2020 & 2027 |
| Rest of Europe Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Hosted and On Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Rest of Europe 7-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Hosted and On Premise for the Years 2020 & 2027 |
| Rest of Europe Current & Future Analysis for Social Customer Relationship Management (CRM) by End-Use - Small and Medium Businesses (SMBS) and Large Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Rest of Europe 7-Year Perspective for Social Customer Relationship Management (CRM) by End-Use - Percentage Breakdown of Value Sales for Small and Medium Businesses (SMBS) and Large Enterprises for the Years 2020 & 2027 |
| ASIA-PACIFIC |
| Asia-Pacific Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Asia-Pacific 7-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware for the Years 2020 & 2027 |
| Asia-Pacific Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Hosted and On Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Asia-Pacific 7-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Hosted and On Premise for the Years 2020 & 2027 |
| Asia-Pacific Current & Future Analysis for Social Customer Relationship Management (CRM) by End-Use - Small and Medium Businesses (SMBS) and Large Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Asia-Pacific 7-Year Perspective for Social Customer Relationship Management (CRM) by End-Use - Percentage Breakdown of Value Sales for Small and Medium Businesses (SMBS) and Large Enterprises for the Years 2020 & 2027 |
| REST OF WORLD |
| Rest of World Current & Future Analysis for Social Customer Relationship Management (CRM) by Solution - Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Rest of World 7-Year Perspective for Social Customer Relationship Management (CRM) by Solution - Percentage Breakdown of Value Sales for Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement and Social Middleware for the Years 2020 & 2027 |
| Rest of World Current & Future Analysis for Social Customer Relationship Management (CRM) by Deployment - Hosted and On Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Rest of World 7-Year Perspective for Social Customer Relationship Management (CRM) by Deployment - Percentage Breakdown of Value Sales for Hosted and On Premise for the Years 2020 & 2027 |
| Rest of World Current & Future Analysis for Social Customer Relationship Management (CRM) by End-Use - Small and Medium Businesses (SMBS) and Large Enterprises - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Rest of World 7-Year Perspective for Social Customer Relationship Management (CRM) by End-Use - Percentage Breakdown of Value Sales for Small and Medium Businesses (SMBS) and Large Enterprises for the Years 2020 & 2027 |
| IV. COMPETITION |
| Total Companies Profiled: 44 |
PREVIEW REPORT
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