Service Delivery Automation

Global Market Trajectory & Analytics

MCP14681

EXECUTIVE ENGAGEMENTS

OUTREACH

1802
Number of executives repeatedly engaged by snail & email outreach

INTERACTIONS

324
Interactions with Platform & by Email

PARTICIPANTS

72
Unique # Participated

VALIDATIONS

16
Responses Validated*

COMPETITORS

42
Responses Validated*
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DATE

APR 2021

TABLES

72

PAGES

144

EDITION

7

PRICE

USD $4950


  

HIGHLIGHTS

Amid the COVID-19 crisis, the global market for Service Delivery Automation estimated at US$3.7 Billion in the year 2020, is projected to reach a revised size of US$18.1 Billion by 2027, growing at aCAGR of 25.3% over the period 2020-2027. IT Process Automation, one of the segments analyzed in the report, is projected to record 26.8% CAGR and reach US$14.4 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Business Process Automation segment is readjusted to a revised 20.8% CAGR for the next 7-year period.
The Service Delivery Automation market in the U.S. is estimated at US$1.1 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$3.1 Billion by the year 2027 trailing a CAGR of 24.6% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 22.5% and 21.6% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 17.7% CAGR.

SELECT PLAYERS

Arago US, Inc.; Automation Anywhere, Inc.; Blue Prism Group Plc; Celaton Limited; Exilant Technologies Private Limited; IBM Corporation; IPsoft Inc.; NICE Systems Ltd.; Softomotive Ltd.; Sutherland Global Services; Uipath Srl (Romania); Xerox Corporation

SEGMENTS

» Type (IT Process Automation, Business Process Automation) » Vertical (BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods, Other Verticals)

GEOGRAPHIES

» World » United States » Canada » Japan » China » Europe » France » Germany » Italy » United Kingdom » and Rest of Europe » Asia-Pacific » Rest of World

TABLE OF CONTENTS

1. MARKET OVERVIEW
Influencer Market Insights
World Market Trajectories
Impact of Covid-19 and a Looming Global Recession
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
4. GLOBAL MARKET PERSPECTIVE
World Current & Future Analysis for Service Delivery Automation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Service Delivery Automation by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2020 & 2027
World Current & Future Analysis for IT Process Automation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for IT Process Automation by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Business Process Automation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Business Process Automation by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for IT, Telecommunication & Media by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for IT, Telecommunication & Media by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Travel, Hospitality & Transportation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Travel, Hospitality & Transportation by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Retail & Consumer Goods by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Retail & Consumer Goods by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Other Verticals by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Other Verticals by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
UNITED STATES
USA Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
USA 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2020 & 2027
USA Current & Future Analysis for Service Delivery Automation by Vertical - BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
USA 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals for the Years 2020 & 2027
CANADA
Canada Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Canada 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2020 & 2027
Canada Current & Future Analysis for Service Delivery Automation by Vertical - BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Canada 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals for the Years 2020 & 2027
JAPAN
Japan Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Japan 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2020 & 2027
Japan Current & Future Analysis for Service Delivery Automation by Vertical - BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Japan 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals for the Years 2020 & 2027
CHINA
China Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
China 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2020 & 2027
China Current & Future Analysis for Service Delivery Automation by Vertical - BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
China 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals for the Years 2020 & 2027
EUROPE
Europe Current & Future Analysis for Service Delivery Automation by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
Europe 7-Year Perspective for Service Delivery Automation by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2020 & 2027
Europe Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Europe 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2020 & 2027
Europe Current & Future Analysis for Service Delivery Automation by Vertical - BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Europe 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals for the Years 2020 & 2027
FRANCE
France Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
France 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2020 & 2027
France Current & Future Analysis for Service Delivery Automation by Vertical - BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
France 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals for the Years 2020 & 2027
GERMANY
Germany Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Germany 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2020 & 2027
Germany Current & Future Analysis for Service Delivery Automation by Vertical - BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Germany 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals for the Years 2020 & 2027
ITALY
Italy Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Italy 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2020 & 2027
Italy Current & Future Analysis for Service Delivery Automation by Vertical - BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Italy 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals for the Years 2020 & 2027
UNITED KINGDOM
UK Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
UK 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2020 & 2027
UK Current & Future Analysis for Service Delivery Automation by Vertical - BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
UK 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals for the Years 2020 & 2027
REST OF EUROPE
Rest of Europe Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Europe 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2020 & 2027
Rest of Europe Current & Future Analysis for Service Delivery Automation by Vertical - BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Europe 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals for the Years 2020 & 2027
ASIA-PACIFIC
Asia-Pacific Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Asia-Pacific 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2020 & 2027
Asia-Pacific Current & Future Analysis for Service Delivery Automation by Vertical - BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Asia-Pacific 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals for the Years 2020 & 2027
REST OF WORLD
Rest of World Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of World 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2020 & 2027
Rest of World Current & Future Analysis for Service Delivery Automation by Vertical - BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of World 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods and Other Verticals for the Years 2020 & 2027
Total Companies Profiled: 42

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