EXECUTIVE ENGAGEMENTS
OUTREACH
INTERACTIONS
PARTICIPANTS
VALIDATIONS
COMPETITORS
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DATE
SEP 2020
TABLES
273
PAGES
658
EDITION
20
PRICE
USD $5450
HIGHLIGHTS
Among the technologies poised to revolutionize CRM are IoT and blockchain. Convergence of IoT & CRM marks the beginning of the era of integrated IoT wherein enterprises increasingly tie IoT to key digital initiatives. Integrating IoT with enterprise systems, applications, processes and workflows is the foundation to drive efficiency & ROI from IoT investments. Connecting IoT devices to CRM systems can help identify performance glitches in products, setting into motion a new era of proactive customer support. Service ticket, part replacement or field service workers can be scheduled even before customers realize the glitch. For instance, IoT-enabled products can help home appliance manufacturers take proactive customer service decisions. Companies can therefore perform preventive maintenance in advance of routine maintenance which in turn will drive lifetime customer value. Also, services can be delivered promptly in case of failure to ensure that customer gets the maximum value from products purchased. Higher sales and profitability are positive fallouts when IoT data can detect customer dissatisfaction prompting companies to take timely remedial actions such as offer discounts to retain loyalty.
By enabling complete tractability of data, blockchain is also helping revolutionize CRM. The technology enables companies to secure their back-office applications and corporate data in ways hitherto unimagined. Few of the benefits of integrating CRM with blockchain include increased CRM data security; provides better understanding of demand patterns and allows for improvement in resources deployment; better management of customer experiences, an important benefits in a market environment where the only real differentiator of value is customer experience; securely validate customer engagement in rewards programs; effective management of multiple membership programs; loyalty programs can be made more usable and of value to customers; stronger relationship between companies and their customers, among others. The United States and Europe represent large markets worldwide with a combined share of 76.3% of the market. China ranks as the fastest growing market with a CAGR of 16.2% over the analysis period supported by the changing landscape of consumerism in the country and ensuing emergence of a business culture that is customer-focused.
SELECT PLAYERS
Adobe Inc.; AMDOCS Ltd.; Huawei Technologies Co., Ltd.; IBM Corporation; Infor; Microsoft Corporation; NetSuite, Inc.; NICE Ltd.; Oracle Corporation; Salesforce.com, Inc.; SAP SE; SAS Institute, Inc.; SugarCRM, Inc.; Synnex Corporaiton; The Sage Group Plc; Verint Systems, Inc.; Zoho Corporation Pvt., Ltd.
SEGMENTS
» Organization Size (SMEs, and Large Enterprises) » Deployment (Cloud, and On Premise) » Application (Sales, Marketing, Manufacturing, Customer Service, Social Networking, Supply Chain, Distribution, and Other Applications)
GEOGRAPHIES
» World » United States » Canada » Japan » China » Europe » France » Germany » Italy » United Kingdom » Spain » Russia » and Rest of Europe » Asia-Pacific » Australia » India » South Korea » and Rest of Asia-Pacific » Latin America » Argentina » Brazil » Mexico » and Rest of Latin America » Middle East » Iran » Israel » Saudi Arabia » United Arab Emirates » and Rest of Middle East » and Africa
TABLE OF CONTENTS
I. METHODOLOGY |
II. EXECUTIVE SUMMARY |
1. MARKET OVERVIEW |
An Introduction to Customer Relationship Management (CRM) |
Evolution of CRM |
Types of CRM |
Operational CRM |
Collaborative CRM |
Analytical CRM |
Strategic CRM |
Deployment Options in CRM |
On-Premise CRM |
Software-as-a-Service (SaaS) CRM |
Benefits of CRM Strategy |
Disadvantages of CRM Implementations |
CRM Application in Select End-Use Sectors |
CRM Ecosystem |
CRM Emerges as an Effective Approach to Create and Maintain Strong Customer Relations |
CRM Software: The Key Enabler of Efficient CRM Strategy |
Customer-Centric Operations Drives Increased Spending on CRM Software |
Developed Regions Lead, Developing Economies Poised for Strong Future Growth |
Global Competitor Market Shares |
Customer Relationship Management (CRM) Software Competitor Market Share Scenario Worldwide (in %): 2019 |
TABLE: Market Share of Major Players in the Global Customer Relationship Management (CRM) Marketing Segment (in %): 2019 |
Changing Phase of CRM Competitors Landscape |
Impact of Covid-19 and a Looming Global Recession |
2. FOCUS ON SELECT PLAYERS |
Acoustic L.P. (USA) |
Adobe Systems Incorporated (USA) |
Concentrix Corporation (USA) |
Huawei Technologies Co., Ltd. (China) |
Infor Global Solutions, Inc. (USA) |
Microsoft Corporation (USA) |
NICE Ltd. (Israel) |
Oracle Corporation (USA) |
Pegasystems, Inc. (USA) |
Salesforce.com, Inc. (USA) |
SAP SE (Germany) |
SAS Institute Inc. (USA) |
SugarCRM (USA) |
The Sage Group Plc (UK) |
Verint Systems, Inc. (USA) |
Zendesk, Inc. (USA) |
Zoho Corporation Pvt. Ltd. (India) |
3. MARKET TRENDS & DRIVERS |
Traditional CRM Software Gives Way to New Age Software Solutions |
CRM Trends Set to Drive Innovations in the CRM Software Market |
Artificial Intelligence (AI) |
Advancements in Process Automation |
Data Integration |
Blockchain |
Internet of Things (IoT) |
Hyper Individualization |
AI and Machine Learning Poised to Transform CRM Software Marketspace |
IoT & Blockchain, the Two Key Game Changer Technologies for CRM |
Growing Role of Big Data in CRM |
Social CRM: The Next Sought After Functionality in CRM Software Market |
TABLE: Social Media Penetration Worldwide: % of Active Monthly Users Compared to Total Population for 2019 |
TABLE: Social Media Users Penetration (in %) by Generation |
Mobile CRM Continues to Gain Momentum |
Rising Adoption of Mobile Devices and Developments in Mobile Internet Fuels Take Mobile CRM Software Market |
TABLE: Smartphone Users as % of Global Population for the Period 2018-2022 |
TABLE: Worldwide Shipments of Laptops and Tablet PCs (in Million Units) for the Years 2019, 2021 and 2023 |
Customer Service and Support Continues to Lead the Global CRM Software Market |
TABLE: Rising Significance of Customer Experience for Businesses: % of Businesses Prioritizing Customer Experience |
Marketing: The High Growth Application Market for CRM Software |
TABLE: Email Marketing Emerges as a Preferred Marketing Tool: % of Companies Looking to Increase Spending on Marketing Programs |
Cloud Technology Optimally Positioned to Deliver CRM Software On-Demand |
Cloud-based SaaS CRM: Playing a Vital Part in Enabling Low-Cost CRM Strategy |
CRM Technology Advancements Present Tremendous Potential to Improve Business Operations |
Sales Force Automation Software: The Traditional Revenue Contributor |
Rising Prominence of CRM Software for E-Commerce Businesses |
TABLE: Global B2C E-Commerce Sales in US$ Trillion for the Years 2017, 2019, 2021 and 2023 |
TABLE: Global E-Commerce Market as a % of Retail Sales for the Period 2017-2023 |
Top CRM Software for E-Commerce Sector: 2018 |
CRM Software Gains Prominence in Life Sciences Sector |
Pharmaceutical CRM: Increasing Number of Pharma Companies Drive Growth |
Healthcare CRM Market Poised for Growth |
SMEs: The Most Lucrative Consumer Cluster for SaaS CRM |
CRM Outsourcing Essential for Large-Scale Client Management Needs |
CRM Analytics Help Organizations Make Faster Decisions |
Banking & Financial Services Enterprises Prioritize CRM Adoption |
Insurance Agencies Seek CRM Capability for Effective Collaboration |
Retail Sector Drives Significant Gains in the CRM Market |
Key Issues & Challenges Confronting CRM Software Market |
4. GLOBAL MARKET PERSPECTIVE |
Customer Relationship Management (CRM) Software Global Market Estimates and Forecasts in US$ Thousand by Region/Country: 2020-2027 |
Customer Relationship Management (CRM) Software Global Retrospective Market Scenario in US$ Thousand by Region/Country: 2012-2019 |
Customer Relationship Management (CRM) Software Market Share Shift across Key Geographies Worldwide: 2012 VS 2020 VS 2027 |
SMEs (Organization Size) World Market by Region/Country in US$ Thousand: 2020 to 2027 |
SMEs (Organization Size) Historic Market Analysis by Region/Country in US$ Thousand: 2012 to 2019 |
SMEs (Organization Size) Market Share Breakdown of Worldwide Sales by Region/Country: 2012 VS 2020 VS 2027 |
Large Enterprises (Organization Size) Potential Growth Markets Worldwide in US$ Thousand: 2020 to 2027 |
Large Enterprises (Organization Size) Historic Market Perspective by Region/Country in US$ Thousand: 2012 to 2019 |
Large Enterprises (Organization Size) Market Sales Breakdown by Region/Country in Percentage: 2012 VS 2020 VS 2027 |
Cloud (Deployment) Geographic Market Spread Worldwide in US$ Thousand: 2020 to 2027 |
Cloud (Deployment) Region Wise Breakdown of Global Historic Demand in US$ Thousand: 2012 to 2019 |
Cloud (Deployment) Market Share Distribution in Percentage by Region/Country: 2012 VS 2020 VS 2027 |
On Premise (Deployment) World Market Estimates and Forecasts by Region/Country in US$ Thousand: 2020 to 2027 |
On Premise (Deployment) Market Historic Review by Region/Country in US$ Thousand: 2012 to 2019 |
On Premise (Deployment) Market Share Breakdown by Region/Country: 2012 VS 2020 VS 2027 |
Sales (Application) Worldwide Latent Demand Forecasts in US$ Thousand by Region/Country: 2020-2027 |
Sales (Application) Global Historic Analysis in US$ Thousand by Region/Country: 2012-2019 |
Sales (Application) Distribution of Global Sales by Region/Country: 2012 VS 2020 VS 2027 |
Marketing (Application) Sales Estimates and Forecasts in US$ Thousand by Region/Country for the Years 2020 through 2027 |
Marketing (Application) Analysis of Historic Sales in US$ Thousand by Region/Country for the Years 2012 to 2019 |
Marketing (Application) Global Market Share Distribution by Region/Country for 2012, 2020, and 2027 |
Manufacturing (Application) Global Opportunity Assessment in US$ Thousand by Region/Country: 2020-2027 |
Manufacturing (Application) Historic Sales Analysis in US$ Thousand by Region/Country: 2012-2019 |
Manufacturing (Application) Percentage Share Breakdown of Global Sales by Region/Country: 2012 VS 2020 VS 2027 |
Customer Service (Application) Worldwide Sales in US$ Thousand by Region/Country: 2020-2027 |
Customer Service (Application) Historic Demand Patterns in US$ Thousand by Region/Country: 2012-2019 |
Customer Service (Application) Market Share Shift across Key Geographies: 2012 VS 2020 VS 2027 |
Social Networking (Application) Global Market Estimates & Forecasts in US$ Thousand by Region/Country: 2020-2027 |
Social Networking (Application) Retrospective Demand Analysis in US$ Thousand by Region/Country: 2012-2019 |
Social Networking (Application) Market Share Breakdown by Region/Country: 2012 VS 2020 VS 2027 |
Supply Chain (Application) Demand Potential Worldwide in US$ Thousand by Region/Country: 2020-2027 |
Supply Chain (Application) Historic Sales Analysis in US$ Thousand by Region/Country: 2012-2019 |
Supply Chain (Application) Share Breakdown Review by Region/Country: 2012 VS 2020 VS 2027 |
Distribution (Application) Worldwide Latent Demand Forecasts in US$ Thousand by Region/Country: 2020-2027 |
Distribution (Application) Global Historic Analysis in US$ Thousand by Region/Country: 2012-2019 |
Distribution (Application) Distribution of Global Sales by Region/Country: 2012 VS 2020 VS 2027 |
Other Applications (Application) Sales Estimates and Forecasts in US$ Thousand by Region/Country for the Years 2020 through 2027 |
Other Applications (Application) Analysis of Historic Sales in US$ Thousand by Region/Country for the Years 2012 to 2019 |
Other Applications (Application) Global Market Share Distribution by Region/Country for 2012, 2020, and 2027 |
III. MARKET ANALYSIS |
GEOGRAPHIC MARKET ANALYSIS |
United States |
Mobile CRM Continues to Make Healthy Gains |
US Real Estate Enterprises Prefer CRM |
CRM Software Comes Handy to Treatment Centers |
United States Customer Relationship Management (CRM) Software Market Estimates and Projections in US$ Thousand by Organization Size: 2020 to 2027 |
Customer Relationship Management (CRM) Software Market in the United States by Organization Size: A Historic Review in US$ Thousand for 2012-2019 |
United States Customer Relationship Management (CRM) Software Market Share Breakdown by Organization Size: 2012 VS 2020 VS 2027 |
Customer Relationship Management (CRM) Software Market in US$ Thousand in the United States by Deployment: 2020-2027 |
United States Customer Relationship Management (CRM) Software Market Retrospective Analysis in US$ Thousand by Deployment: 2012-2019 |
United States Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2012 VS 2020 VS 2027 |
United States Customer Relationship Management (CRM) Software Latent Demand Forecasts in US$ Thousand by Application: 2020 to 2027 |
Customer Relationship Management (CRM) Software Historic Demand Patterns in the United States by Application in US$ Thousand for 2012-2019 |
Customer Relationship Management (CRM) Software Market Share Breakdown in the United States by Application: 2012 VS 2020 VS 2027 |
Canada |
Canadian Customer Relationship Management (CRM) Software Market Estimates and Forecasts in US$ Thousand by Organization Size: 2020 to 2027 |
Canadian Customer Relationship Management (CRM) Software Historic Market Review by Organization Size in US$ Thousand: 2012-2019 |
Customer Relationship Management (CRM) Software Market in Canada: Percentage Share Breakdown of Sales by Organization Size for 2012, 2020, and 2027 |
Customer Relationship Management (CRM) Software Market Analysis in Canada in US$ Thousand by Deployment: 2020-2027 |
Customer Relationship Management (CRM) Software Market in Canada: Historic Review in US$ Thousand by Deployment for the Period 2012-2019 |
Canadian Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2012 VS 2020 VS 2027 |
Canadian Customer Relationship Management (CRM) Software Market Quantitative Demand Analysis in US$ Thousand by Application: 2020 to 2027 |
Customer Relationship Management (CRM) Software Market in Canada: Summarization of Historic Demand Patterns in US$ Thousand by Application for 2012-2019 |
Canadian Customer Relationship Management (CRM) Software Market Share Analysis by Application: 2012 VS 2020 VS 2027 |
Japan |
Japanese Market for Customer Relationship Management (CRM) Software: Annual Sales Estimates and Projections in US$ Thousand by Organization Size for the Period 2020-2027 |
Customer Relationship Management (CRM) Software Market in Japan: Historic Sales Analysis in US$ Thousand by Organization Size for the Period 2012-2019 |
Japanese Customer Relationship Management (CRM) Software Market Share Analysis by Organization Size: 2012 VS 2020 VS 2027 |
Japanese Medium & Long-Term Outlook for Customer Relationship Management (CRM) Software Market in US$ Thousand by Deployment: 2020-2027 |
Customer Relationship Management (CRM) Software Market in Japan in US$ Thousand by Deployment: 2012-2019 |
Japanese Customer Relationship Management (CRM) Software Market Percentage Share Distribution by Deployment: 2012 VS 2020 VS 2027 |
Japanese Demand Estimates and Forecasts for Customer Relationship Management (CRM) Software in US$ Thousand by Application: 2020 to 2027 |
Japanese Customer Relationship Management (CRM) Software Market in US$ Thousand by Application: 2012-2019 |
Customer Relationship Management (CRM) Software Market Share Shift in Japan by Application: 2012 VS 2020 VS 2027 |
China |
Chinese Customer Relationship Management (CRM) Software Market Growth Prospects in US$ Thousand by Organization Size for the Period 2020-2027 |
Customer Relationship Management (CRM) Software Historic Market Analysis in China in US$ Thousand by Organization Size: 2012-2019 |
Chinese Customer Relationship Management (CRM) Software Market by Organization Size: Percentage Breakdown of Sales for 2012, 2020, and 2027 |
Customer Relationship Management (CRM) Software Market Estimates and Forecasts in China in US$ Thousand by Deployment: 2020-2027 |
Chinese Customer Relationship Management (CRM) Software Retrospective Market Scenario in US$ Thousand by Deployment: 2012-2019 |
Customer Relationship Management (CRM) Software Market in China: Percentage Share Analysis by Deployment for 2012, 2020, and 2027 |
Chinese Demand for Customer Relationship Management (CRM) Software in US$ Thousand by Application: 2020 to 2027 |
Customer Relationship Management (CRM) Software Market Review in China in US$ Thousand by Application: 2012-2019 |
Chinese Customer Relationship Management (CRM) Software Market Share Breakdown by Application: 2012 VS 2020 VS 2027 |
Europe |
European Customer Relationship Management (CRM) Software Market Demand Scenario in US$ Thousand by Region/Country: 2020-2027 |
Customer Relationship Management (CRM) Software Market in Europe: A Historic Market Perspective in US$ Thousand by Region/Country for the Period 2012-2019 |
European Customer Relationship Management (CRM) Software Market Share Shift by Region/Country: 2012 VS 2020 VS 2027 |
European Customer Relationship Management (CRM) Software Market Estimates and Forecasts in US$ Thousand by Organization Size: 2020-2027 |
Customer Relationship Management (CRM) Software Market in Europe in US$ Thousand by Organization Size: A Historic Review for the Period 2012-2019 |
European Customer Relationship Management (CRM) Software Market Share Breakdown by Organization Size: 2012 VS 2020 VS 2027 |
European Customer Relationship Management (CRM) Software Market Assessment in US$ Thousand by Deployment: 2020-2027 |
European Customer Relationship Management (CRM) Software Historic Market Review in US$ Thousand by Deployment: 2012-2019 |
Customer Relationship Management (CRM) Software Market in Europe: Percentage Breakdown of Sales by Deployment for 2012, 2020, and 2027 |
European Customer Relationship Management (CRM) Software Addressable Market Opportunity in US$ Thousand by Application: 2020-2027 |
Customer Relationship Management (CRM) Software Market in Europe: Summarization of Historic Demand in US$ Thousand by Application for the Period 2012-2019 |
European Customer Relationship Management (CRM) Software Market Share Analysis by Application: 2012 VS 2020 VS 2027 |
France |
Customer Relationship Management (CRM) Software Market in France by Organization Size: Estimates and Projections in US$ Thousand for the Period 2020-2027 |
French Customer Relationship Management (CRM) Software Historic Market Scenario in US$ Thousand by Organization Size: 2012-2019 |
French Customer Relationship Management (CRM) Software Market Share Analysis by Organization Size: 2012 VS 2020 VS 2027 |
French Customer Relationship Management (CRM) Software Market Estimates and Projections in US$ Thousand by Deployment: 2020-2027 |
French Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Deployment: 2012-2019 |
French Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2012 VS 2020 VS 2027 |
Customer Relationship Management (CRM) Software Quantitative Demand Analysis in France in US$ Thousand by Application: 2020-2027 |
French Customer Relationship Management (CRM) Software Historic Market Review in US$ Thousand by Application: 2012-2019 |
French Customer Relationship Management (CRM) Software Market Share Analysis: A 17-Year Perspective by Application for 2012, 2020, and 2027 |
Germany |
Customer Relationship Management (CRM) Software Market in Germany: Recent Past, Current and Future Analysis in US$ Thousand by Organization Size for the Period 2020-2027 |
German Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Organization Size: 2012-2019 |
German Customer Relationship Management (CRM) Software Market Share Breakdown by Organization Size: 2012 VS 2020 VS 2027 |
German Customer Relationship Management (CRM) Software Latent Demand Forecasts in US$ Thousand by Deployment: 2020-2027 |
Customer Relationship Management (CRM) Software Market in Germany: A Historic Perspective by Deployment in US$ Thousand for the Period 2012-2019 |
German Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2012 VS 2020 VS 2027 |
Customer Relationship Management (CRM) Software Market in Germany: Annual Sales Estimates and Forecasts in US$ Thousand by Application for the Period 2020-2027 |
German Customer Relationship Management (CRM) Software Market in Retrospect in US$ Thousand by Application: 2012-2019 |
Customer Relationship Management (CRM) Software Market Share Distribution in Germany by Application: 2012 VS 2020 VS 2027 |
Italy |
Italian Customer Relationship Management (CRM) Software Market Growth Prospects in US$ Thousand by Organization Size for the Period 2020-2027 |
Customer Relationship Management (CRM) Software Historic Market Analysis in Italy in US$ Thousand by Organization Size: 2012-2019 |
Italian Customer Relationship Management (CRM) Software Market by Organization Size: Percentage Breakdown of Sales for 2012, 2020, and 2027 |
Customer Relationship Management (CRM) Software Market Estimates and Forecasts in Italy in US$ Thousand by Deployment: 2020-2027 |
Italian Customer Relationship Management (CRM) Software Retrospective Market Scenario in US$ Thousand by Deployment: 2012-2019 |
Customer Relationship Management (CRM) Software Market in Italy: Percentage Share Analysis by Deployment for 2012, 2020, and 2027 |
Italian Demand for Customer Relationship Management (CRM) Software in US$ Thousand by Application: 2020 to 2027 |
Customer Relationship Management (CRM) Software Market Review in Italy in US$ Thousand by Application: 2012-2019 |
Italian Customer Relationship Management (CRM) Software Market Share Breakdown by Application: 2012 VS 2020 VS 2027 |
United Kingdom |
United Kingdom Market for Customer Relationship Management (CRM) Software: Annual Sales Estimates and Projections in US$ Thousand by Organization Size for the Period 2020-2027 |
Customer Relationship Management (CRM) Software Market in the United Kingdom: Historic Sales Analysis in US$ Thousand by Organization Size for the Period 2012-2019 |
United Kingdom Customer Relationship Management (CRM) Software Market Share Analysis by Organization Size: 2012 VS 2020 VS 2027 |
United Kingdom Medium & Long-Term Outlook for Customer Relationship Management (CRM) Software Market in US$ Thousand by Deployment: 2020-2027 |
Customer Relationship Management (CRM) Software Market in the United Kingdom in US$ Thousand by Deployment: 2012-2019 |
United Kingdom Customer Relationship Management (CRM) Software Market Percentage Share Distribution by Deployment: 2012 VS 2020 VS 2027 |
United Kingdom Demand Estimates and Forecasts for Customer Relationship Management (CRM) Software in US$ Thousand by Application: 2020 to 2027 |
United Kingdom Customer Relationship Management (CRM) Software Market in US$ Thousand by Application: 2012-2019 |
Customer Relationship Management (CRM) Software Market Share Shift in the United Kingdom by Application: 2012 VS 2020 VS 2027 |
Spain |
Spanish Customer Relationship Management (CRM) Software Market Estimates and Forecasts in US$ Thousand by Organization Size: 2020 to 2027 |
Spanish Customer Relationship Management (CRM) Software Historic Market Review by Organization Size in US$ Thousand: 2012-2019 |
Customer Relationship Management (CRM) Software Market in Spain: Percentage Share Breakdown of Sales by Organization Size for 2012, 2020, and 2027 |
Customer Relationship Management (CRM) Software Market Analysis in Spain in US$ Thousand by Deployment: 2020-2027 |
Customer Relationship Management (CRM) Software Market in Spain: Historic Review in US$ Thousand by Deployment for the Period 2012-2019 |
Spanish Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2012 VS 2020 VS 2027 |
Spanish Customer Relationship Management (CRM) Software Market Quantitative Demand Analysis in US$ Thousand by Application: 2020 to 2027 |
Customer Relationship Management (CRM) Software Market in Spain: Summarization of Historic Demand Patterns in US$ Thousand by Application for 2012-2019 |
Spanish Customer Relationship Management (CRM) Software Market Share Analysis by Application: 2012 VS 2020 VS 2027 |
Russia |
Russian Customer Relationship Management (CRM) Software Market Estimates and Projections in US$ Thousand by Organization Size: 2020 to 2027 |
Customer Relationship Management (CRM) Software Market in Russia by Organization Size: A Historic Review in US$ Thousand for 2012-2019 |
Russian Customer Relationship Management (CRM) Software Market Share Breakdown by Organization Size: 2012 VS 2020 VS 2027 |
Customer Relationship Management (CRM) Software Market in US$ Thousand in Russia by Deployment: 2020-2027 |
Russian Customer Relationship Management (CRM) Software Market Retrospective Analysis in US$ Thousand by Deployment: 2012-2019 |
Russian Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2012 VS 2020 VS 2027 |
Russian Customer Relationship Management (CRM) Software Latent Demand Forecasts in US$ Thousand by Application: 2020 to 2027 |
Customer Relationship Management (CRM) Software Historic Demand Patterns in Russia by Application in US$ Thousand for 2012-2019 |
Customer Relationship Management (CRM) Software Market Share Breakdown in Russia by Application: 2012 VS 2020 VS 2027 |
Rest of Europe |
Rest of Europe Customer Relationship Management (CRM) Software Market Estimates and Forecasts in US$ Thousand by Organization Size: 2020-2027 |
Customer Relationship Management (CRM) Software Market in Rest of Europe in US$ Thousand by Organization Size: A Historic Review for the Period 2012-2019 |
Rest of Europe Customer Relationship Management (CRM) Software Market Share Breakdown by Organization Size: 2012 VS 2020 VS 2027 |
Rest of Europe Customer Relationship Management (CRM) Software Market Assessment in US$ Thousand by Deployment: 2020-2027 |
Rest of Europe Customer Relationship Management (CRM) Software Historic Market Review in US$ Thousand by Deployment: 2012-2019 |
Customer Relationship Management (CRM) Software Market in Rest of Europe: Percentage Breakdown of Sales by Deployment for 2012, 2020, and 2027 |
Rest of Europe Customer Relationship Management (CRM) Software Addressable Market Opportunity in US$ Thousand by Application: 2020-2027 |
Customer Relationship Management (CRM) Software Market in Rest of Europe: Summarization of Historic Demand in US$ Thousand by Application for the Period 2012-2019 |
Rest of Europe Customer Relationship Management (CRM) Software Market Share Analysis by Application: 2012 VS 2020 VS 2027 |
Asia-Pacific |
Asia-Pacific Customer Relationship Management (CRM) Software Market Estimates and Forecasts in US$ Thousand by Region/Country: 2020-2027 |
Customer Relationship Management (CRM) Software Market in Asia-Pacific: Historic Market Analysis in US$ Thousand by Region/Country for the Period 2012-2019 |
Asia-Pacific Customer Relationship Management (CRM) Software Market Share Analysis by Region/Country: 2012 VS 2020 VS 2027 |
Customer Relationship Management (CRM) Software Market in Asia-Pacific by Organization Size: Estimates and Projections in US$ Thousand for the Period 2020-2027 |
Asia-Pacific Customer Relationship Management (CRM) Software Historic Market Scenario in US$ Thousand by Organization Size: 2012-2019 |
Asia-Pacific Customer Relationship Management (CRM) Software Market Share Analysis by Organization Size: 2012 VS 2020 VS 2027 |
Asia-Pacific Customer Relationship Management (CRM) Software Market Estimates and Projections in US$ Thousand by Deployment: 2020-2027 |
Asia-Pacific Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Deployment: 2012-2019 |
Asia-Pacific Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Deployment: 2012 VS 2020 VS 2027 |
Customer Relationship Management (CRM) Software Quantitative Demand Analysis in Asia-Pacific in US$ Thousand by Application: 2020-2027 |
Asia-Pacific Customer Relationship Management (CRM) Software Historic Market Review in US$ Thousand by Application: 2012-2019 |
Asia-Pacific Customer Relationship Management (CRM) Software Market Share Analysis: A 17-Year Perspective by Application for 2012, 2020, and 2027 |
Australia |
Customer Relationship Management (CRM) Software Market in Australia: Recent Past, Current and Future Analysis in US$ Thousand by Organization Size for the Period 2020-2027 |
Australian Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Organization Size: 2012-2019 |
Australian Customer Relationship Management (CRM) Software Market Share Breakdown by Organization Size: 2012 VS 2020 VS 2027 |
Australian Customer Relationship Management (CRM) Software Latent Demand Forecasts in US$ Thousand by Deployment: 2020-2027 |
Customer Relationship Management (CRM) Software Market in Australia: A Historic Perspective by Deployment in US$ Thousand for the Period 2012-2019 |
Australian Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2012 VS 2020 VS 2027 |
Customer Relationship Management (CRM) Software Market in Australia: Annual Sales Estimates and Forecasts in US$ Thousand by Application for the Period 2020-2027 |
Australian Customer Relationship Management (CRM) Software Market in Retrospect in US$ Thousand by Application: 2012-2019 |
Customer Relationship Management (CRM) Software Market Share Distribution in Australia by Application: 2012 VS 2020 VS 2027 |
India |
Indian Customer Relationship Management (CRM) Software Market Estimates and Forecasts in US$ Thousand by Organization Size: 2020 to 2027 |
Indian Customer Relationship Management (CRM) Software Historic Market Review by Organization Size in US$ Thousand: 2012-2019 |
Customer Relationship Management (CRM) Software Market in India: Percentage Share Breakdown of Sales by Organization Size for 2012, 2020, and 2027 |
Customer Relationship Management (CRM) Software Market Analysis in India in US$ Thousand by Deployment: 2020-2027 |
Customer Relationship Management (CRM) Software Market in India: Historic Review in US$ Thousand by Deployment for the Period 2012-2019 |
Indian Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2012 VS 2020 VS 2027 |
Indian Customer Relationship Management (CRM) Software Market Quantitative Demand Analysis in US$ Thousand by Application: 2020 to 2027 |
Customer Relationship Management (CRM) Software Market in India: Summarization of Historic Demand Patterns in US$ Thousand by Application for 2012-2019 |
Indian Customer Relationship Management (CRM) Software Market Share Analysis by Application: 2012 VS 2020 VS 2027 |
South Korea |
Customer Relationship Management (CRM) Software Market in South Korea: Recent Past, Current and Future Analysis in US$ Thousand by Organization Size for the Period 2020-2027 |
South Korean Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Organization Size: 2012-2019 |
Customer Relationship Management (CRM) Software Market Share Distribution in South Korea by Organization Size: 2012 VS 2020 VS 2027 |
Customer Relationship Management (CRM) Software Market in South Korea: Recent Past, Current and Future Analysis in US$ Thousand by Deployment for the Period 2020-2027 |
South Korean Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Deployment: 2012-2019 |
Customer Relationship Management (CRM) Software Market Share Distribution in South Korea by Deployment: 2012 VS 2020 VS 2027 |
Customer Relationship Management (CRM) Software Market in South Korea: Recent Past, Current and Future Analysis in US$ Thousand by Application for the Period 2020-2027 |
South Korean Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Application: 2012-2019 |
Customer Relationship Management (CRM) Software Market Share Distribution in South Korea by Application: 2012 VS 2020 VS 2027 |
Rest of Asia-Pacific |
Rest of Asia-Pacific Market for Customer Relationship Management (CRM) Software: Annual Sales Estimates and Projections in US$ Thousand by Organization Size for the Period 2020-2027 |
Customer Relationship Management (CRM) Software Market in Rest of Asia-Pacific: Historic Sales Analysis in US$ Thousand by Organization Size for the Period 2012-2019 |
Rest of Asia-Pacific Customer Relationship Management (CRM) Software Market Share Analysis by Organization Size: 2012 VS 2020 VS 2027 |
Rest of Asia-Pacific Medium & Long-Term Outlook for Customer Relationship Management (CRM) Software Market in US$ Thousand by Deployment: 2020-2027 |
Customer Relationship Management (CRM) Software Market in Rest of Asia-Pacific in US$ Thousand by Deployment: 2012-2019 |
Rest of Asia-Pacific Customer Relationship Management (CRM) Software Market Percentage Share Distribution by Deployment: 2012 VS 2020 VS 2027 |
Rest of Asia-Pacific Demand Estimates and Forecasts for Customer Relationship Management (CRM) Software in US$ Thousand by Application: 2020 to 2027 |
Rest of Asia-Pacific Customer Relationship Management (CRM) Software Market in US$ Thousand by Application: 2012-2019 |
Customer Relationship Management (CRM) Software Market Share Shift in Rest of Asia-Pacific by Application: 2012 VS 2020 VS 2027 |
Latin America |
Latin American Customer Relationship Management (CRM) Software Market Trends by Region/Country in US$ Thousand: 2020-2027 |
Customer Relationship Management (CRM) Software Market in Latin America in US$ Thousand by Region/Country: A Historic Perspective for the Period 2012-2019 |
Latin American Customer Relationship Management (CRM) Software Market Percentage Breakdown of Sales by Region/Country: 2012, 2020, and 2027 |
Latin American Customer Relationship Management (CRM) Software Market Growth Prospects in US$ Thousand by Organization Size for the Period 2020-2027 |
Customer Relationship Management (CRM) Software Historic Market Analysis in Latin America in US$ Thousand by Organization Size: 2012-2019 |
Latin American Customer Relationship Management (CRM) Software Market by Organization Size: Percentage Breakdown of Sales for 2012, 2020, and 2027 |
Customer Relationship Management (CRM) Software Market Estimates and Forecasts in Latin America in US$ Thousand by Deployment: 2020-2027 |
Latin American Customer Relationship Management (CRM) Software Retrospective Market Scenario in US$ Thousand by Deployment: 2012-2019 |
Customer Relationship Management (CRM) Software Market in Latin America : Percentage Analysis by Deployment for 2012, 2020, and 2027 |
Latin American Demand for Customer Relationship Management (CRM) Software in US$ Thousand by Application: 2020 to 2027 |
Customer Relationship Management (CRM) Software Market Review in Latin America in US$ Thousand by Application: 2012-2019 |
Latin American Customer Relationship Management (CRM) Software Market Share Breakdown by Application: 2012 VS 2020 VS 2027 |
Argentina |
Argentinean Customer Relationship Management (CRM) Software Market Estimates and Forecasts in US$ Thousand by Organization Size: 2020-2027 |
Customer Relationship Management (CRM) Software Market in Argentina in US$ Thousand by Organization Size: A Historic Review for the Period 2012-2019 |
Argentinean Customer Relationship Management (CRM) Software Market Share Breakdown by Organization Size: 2012 VS 2020 VS 2027 |
Argentinean Customer Relationship Management (CRM) Software Market Assessment in US$ Thousand by Deployment: 2020-2027 |
Argentinean Customer Relationship Management (CRM) Software Historic Market Review in US$ Thousand by Deployment: 2012-2019 |
Customer Relationship Management (CRM) Software Market in Argentina: Percentage Breakdown of Sales by Deployment for 2012, 2020, and 2027 |
Argentinean Customer Relationship Management (CRM) Software Addressable Market Opportunity in US$ Thousand by Application: 2020-2027 |
Customer Relationship Management (CRM) Software Market in Argentina: Summarization of Historic Demand in US$ Thousand by Application for the Period 2012-2019 |
Argentinean Customer Relationship Management (CRM) Software Market Share Analysis by Application: 2012 VS 2020 VS 2027 |
Brazil |
Customer Relationship Management (CRM) Software Market in Brazil by Organization Size: Estimates and Projections in US$ Thousand for the Period 2020-2027 |
Brazilian Customer Relationship Management (CRM) Software Historic Market Scenario in US$ Thousand by Organization Size: 2012-2019 |
Brazilian Customer Relationship Management (CRM) Software Market Share Analysis by Organization Size: 2012 VS 2020 VS 2027 |
Brazilian Customer Relationship Management (CRM) Software Market Estimates and Projections in US$ Thousand by Deployment: 2020-2027 |
Brazilian Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Deployment: 2012-2019 |
Brazilian Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2012 VS 2020 VS 2027 |
Customer Relationship Management (CRM) Software Quantitative Demand Analysis in Brazil in US$ Thousand by Application: 2020-2027 |
Brazilian Customer Relationship Management (CRM) Software Historic Market Review in US$ Thousand by Application: 2012-2019 |
Brazilian Customer Relationship Management (CRM) Software Market Share Analysis: A 17-Year Perspective by Application for 2012, 2020, and 2027 |
Mexico |
Customer Relationship Management (CRM) Software Market in Mexico: Recent Past, Current and Future Analysis in US$ Thousand by Organization Size for the Period 2020-2027 |
Mexican Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Organization Size: 2012-2019 |
Mexican Customer Relationship Management (CRM) Software Market Share Breakdown by Organization Size: 2012 VS 2020 VS 2027 |
Mexican Customer Relationship Management (CRM) Software Latent Demand Forecasts in US$ Thousand by Deployment: 2020-2027 |
Customer Relationship Management (CRM) Software Market in Mexico: A Historic Perspective by Deployment in US$ Thousand for the Period 2012-2019 |
Mexican Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2012 VS 2020 VS 2027 |
Customer Relationship Management (CRM) Software Market in Mexico: Annual Sales Estimates and Forecasts in US$ Thousand by Application for the Period 2020-2027 |
Mexican Customer Relationship Management (CRM) Software Market in Retrospect in US$ Thousand by Application: 2012-2019 |
Customer Relationship Management (CRM) Software Market Share Distribution in Mexico by Application: 2012 VS 2020 VS 2027 |
Rest of Latin America |
Rest of Latin America Customer Relationship Management (CRM) Software Market Estimates and Projections in US$ Thousand by Organization Size: 2020 to 2027 |
Customer Relationship Management (CRM) Software Market in Rest of Latin America by Organization Size: A Historic Review in US$ Thousand for 2012-2019 |
Rest of Latin America Customer Relationship Management (CRM) Software Market Share Breakdown by Organization Size: 2012 VS 2020 VS 2027 |
Customer Relationship Management (CRM) Software Market in US$ Thousand in Rest of Latin America by Deployment: 2020-2027 |
Rest of Latin America Customer Relationship Management (CRM) Software Market Retrospective Analysis in US$ Thousand by Deployment: 2012-2019 |
Rest of Latin America Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2012 VS 2020 VS 2027 |
Rest of Latin America Customer Relationship Management (CRM) Software Latent Demand Forecasts in US$ Thousand by Application: 2020 to 2027 |
Customer Relationship Management (CRM) Software Historic Demand Patterns in Rest of Latin America by Application in US$ Thousand for 2012-2019 |
Customer Relationship Management (CRM) Software Market Share Breakdown in Rest of Latin America by Application: 2012 VS 2020 VS 2027 |
Middle East |
The Middle East Customer Relationship Management (CRM) Software Market Estimates and Forecasts in US$ Thousand by Region/Country: 2020-2027 |
Customer Relationship Management (CRM) Software Market in the Middle East by Region/Country in US$ Thousand: 2012-2019 |
The Middle East Customer Relationship Management (CRM) Software Market Share Breakdown by Region/Country: 2012, 2020, and 2027 |
The Middle East Customer Relationship Management (CRM) Software Market Estimates and Forecasts in US$ Thousand by Organization Size: 2020 to 2027 |
The Middle East Customer Relationship Management (CRM) Software Historic Market by Organization Size in US$ Thousand: 2012-2019 |
Customer Relationship Management (CRM) Software Market in the Middle East: Percentage Share Breakdown of Sales by Organization Size for 2012,2020, and 2027 |
The Middle East Customer Relationship Management (CRM) Software Market Analysis in US$ Thousand by Deployment: 2020-2027 |
Customer Relationship Management (CRM) Software Market in the Middle East: Historic Review in US$ Thousand by Deployment for the Period 2012-2019 |
The Middle East Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2012 VS 2020 VS 2027 |
The Middle East Customer Relationship Management (CRM) Software Market Quantitative Demand Analysis in US$ Thousand by Application: 2020 to 2027 |
Customer Relationship Management (CRM) Software Market in the Middle East: Summarization of Historic Demand Patterns in US$ Thousand by Application for 2012-2019 |
The Middle East Customer Relationship Management (CRM) Software Market Share Analysis by Application: 2012 VS 2020 VS 2027 |
Iran |
Iranian Market for Customer Relationship Management (CRM) Software: Annual Sales Estimates and Projections in US$ Thousand by Organization Size for the Period 2020-2027 |
Customer Relationship Management (CRM) Software Market in Iran: Historic Sales Analysis in US$ Thousand by Organization Size for the Period 2012-2019 |
Iranian Customer Relationship Management (CRM) Software Market Share Analysis by Organization Size: 2012 VS 2020 VS 2027 |
Iranian Medium & Long-Term Outlook for Customer Relationship Management (CRM) Software Market in US$ Thousand by Deployment: 2020-2027 |
Customer Relationship Management (CRM) Software Market in Iran in US$ Thousand by Deployment: 2012-2019 |
Iranian Customer Relationship Management (CRM) Software Market Percentage Share Distribution by Deployment: 2012 VS 2020 VS 2027 |
Iranian Demand Estimates and Forecasts for Customer Relationship Management (CRM) Software in US$ Thousand by Application: 2020 to 2027 |
Iranian Customer Relationship Management (CRM) Software Market in US$ Thousand by Application: 2012-2019 |
Customer Relationship Management (CRM) Software Market Share Shift in Iran by Application: 2012 VS 2020 VS 2027 |
Israel |
Israeli Customer Relationship Management (CRM) Software Market Estimates and Forecasts in US$ Thousand by Organization Size: 2020-2027 |
Customer Relationship Management (CRM) Software Market in Israel in US$ Thousand by Organization Size: A Historic Review for the Period 2012-2019 |
Israeli Customer Relationship Management (CRM) Software Market Share Breakdown by Organization Size: 2012 VS 2020 VS 2027 |
Israeli Customer Relationship Management (CRM) Software Market Assessment in US$ Thousand by Deployment: 2020-2027 |
Israeli Customer Relationship Management (CRM) Software Historic Market Review in US$ Thousand by Deployment: 2012-2019 |
Customer Relationship Management (CRM) Software Market in Israel: Percentage Breakdown of Sales by Deployment for 2012, 2020, and 2027 |
Israeli Customer Relationship Management (CRM) Software Addressable Market Opportunity in US$ Thousand by Application: 2020-2027 |
Customer Relationship Management (CRM) Software Market in Israel: Summarization of Historic Demand in US$ Thousand by Application for the Period 2012-2019 |
Israeli Customer Relationship Management (CRM) Software Market Share Analysis by Application: 2012 VS 2020 VS 2027 |
Saudi Arabia |
Saudi Arabian Customer Relationship Management (CRM) Software Market Growth Prospects in US$ Thousand by Organization Size for the Period 2020-2027 |
Customer Relationship Management (CRM) Software Historic Market Analysis in Saudi Arabia in US$ Thousand by Organization Size: 2012-2019 |
Saudi Arabian Customer Relationship Management (CRM) Software Market by Organization Size: Percentage Breakdown of Sales for 2012, 2020, and 2027 |
Customer Relationship Management (CRM) Software Market Estimates and Forecasts in Saudi Arabia in US$ Thousand by Deployment: 2020-2027 |
Saudi Arabian Customer Relationship Management (CRM) Software Retrospective Market Scenario in US$ Thousand by Deployment: 2012-2019 |
Customer Relationship Management (CRM) Software Market in Saudi Arabia: Percentage Share Analysis by Deployment for 2012, 2020, and 2027 |
Saudi Arabian Demand for Customer Relationship Management (CRM) Software in US$ Thousand by Application: 2020 to 2027 |
Customer Relationship Management (CRM) Software Market Review in Saudi Arabia in US$ Thousand by Application: 2012-2019 |
Saudi Arabian Customer Relationship Management (CRM) Software Market Share Breakdown by Application: 2012 VS 2020 VS 2027 |
United Arab Emirates |
Customer Relationship Management (CRM) Software Market in the United Arab Emirates: Recent Past, Current and Future Analysis in US$ Thousand by Organization Size for the Period 2020-2027 |
United Arab Emirates Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Organization Size: 2012-2019 |
Customer Relationship Management (CRM) Software Market Share Distribution in United Arab Emirates by Organization Size: 2012 VS 2020 VS 2027 |
Customer Relationship Management (CRM) Software Market in the United Arab Emirates: Recent Past, Current and Future Analysis in US$ Thousand by Deployment for the Period 2020-2027 |
United Arab Emirates Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Deployment: 2012-2019 |
Customer Relationship Management (CRM) Software Market Share Distribution in United Arab Emirates by Deployment: 2012 VS 2020 VS 2027 |
Customer Relationship Management (CRM) Software Market in the United Arab Emirates: Recent Past, Current and Future Analysis in US$ Thousand by Application for the Period 2020-2027 |
United Arab Emirates Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Application: 2012-2019 |
Customer Relationship Management (CRM) Software Market Share Distribution in United Arab Emirates by Application: 2012 VS 2020 VS 2027 |
Rest of Middle East |
Customer Relationship Management (CRM) Software Market in Rest of Middle East: Recent Past, Current and Future Analysis in US$ Thousand by Organization Size for the Period 2020-2027 |
Rest of Middle East Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Organization Size: 2012-2019 |
Rest of Middle East Customer Relationship Management (CRM) Software Market Share Breakdown by Organization Size: 2012 VS 2020 VS 2027 |
Rest of Middle East Customer Relationship Management (CRM) Software Latent Demand Forecasts in US$ Thousand by Deployment: 2020-2027 |
Customer Relationship Management (CRM) Software Market in Rest of Middle East: A Historic Perspective by Deployment in US$ Thousand for the Period 2012-2019 |
Rest of Middle East Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2012 VS 2020 VS 2027 |
Customer Relationship Management (CRM) Software Market in Rest of Middle East: Annual Sales Estimates and Forecasts in US$ Thousand by Application for the Period 2020-2027 |
Rest of Middle East Customer Relationship Management (CRM) Software Market in Retrospect in US$ Thousand by Application: 2012-2019 |
Customer Relationship Management (CRM) Software Market Share Distribution in Rest of Middle East by Application: 2012 VS 2020 VS 2027 |
Africa |
African Customer Relationship Management (CRM) Software Market Estimates and Projections in US$ Thousand by Organization Size: 2020 to 2027 |
Customer Relationship Management (CRM) Software Market in Africa by Organization Size: A Historic Review in US$ Thousand for 2012-2019 |
African Customer Relationship Management (CRM) Software Market Share Breakdown by Organization Size: 2012 VS 2020 VS 2027 |
Customer Relationship Management (CRM) Software Market in US$ Thousand in Africa by Deployment: 2020-2027 |
African Customer Relationship Management (CRM) Software Market Retrospective Analysis in US$ Thousand by Deployment: 2012-2019 |
African Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2012 VS 2020 VS 2027 |
African Customer Relationship Management (CRM) Software Latent Demand Forecasts in US$ Thousand by Application: 2020 to 2027 |
Customer Relationship Management (CRM) Software Historic Demand Patterns in Africa by Application in US$ Thousand for 2012-2019 |
Customer Relationship Management (CRM) Software Market Share Breakdown in Africa by Application: 2012 VS 2020 VS 2027 |
IV. COMPETITION |
Total Companies Profiled: 74 (including Divisions/Subsidiaries - 74) |