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DATE
JAN 2023
TABLES
207
PAGES
1090
EDITION
9
PRICE
USD 4950
CODE
MCP11401
*Engagement stats are ongoing and dynamic
HIGHLIGHTS & REPORT INDEX
What`s New for 2023?
» Special coverage on Russia-Ukraine war; global inflation; easing of "zero-Covid" policy in China and its `bumpy` reopening; supply chain disruptions, global trade tensions; and risk of recession.
» Global competitiveness and key competitor percentage market shares
» Market presence across multiple geographies - Strong/Active/Niche/Trivial
» Online interactive peer-to-peer collaborative bespoke updates
» Access to our digital archives and MarketGlass Research Platform
» Complimentary updates for one year
Looking Ahead to 2023
The global economy is at a critical crossroads with a number of interlocking challenges and crises running in parallel. The uncertainty around how Russia`s war on Ukraine will play out this year and the war`s role in creating global instability means that the trouble on the inflation front is not over yet. Food and fuel inflation will remain a persistent economic problem. Higher retail inflation will impact consumer confidence and spending. As governments combat inflation by raising interest rates, new job creation will slowdown and impact economic activity and growth. Lower capital expenditure is in the offing as companies go slow on investments, held back by inflation worries and weaker demand. With slower growth and high inflation, developed markets seem primed to enter into a recession. Fears of new COVID outbreaks and China’s already uncertain post-pandemic path poses a real risk of the world experiencing more acute supply chain pain and manufacturing disruptions this year. Volatile financial markets, growing trade tensions, stricter regulatory environment and pressure to mainstream climate change into economic decisions will compound the complexity of challenges faced. Year 2023 is expected to be tough year for most markets, investors and consumers. Nevertheless, there is always opportunity for businesses and their leaders who can chart a path forward with resilience and adaptability.
Global Customer Engagement Solutions Market to Reach $34.1 Billion by 2027
In the changed post COVID-19 business landscape, the global market for Customer Engagement Solutions estimated at US$15 Billion in the year 2020, is projected to reach a revised size of US$34.1 Billion by 2027, growing at aCAGR of 12.5% over the period 2020-2027. Solutions, one of the segments analyzed in the report, is projected to record 11.2% CAGR and reach US$22.6 Billion by the end of the analysis period. Taking into account the ongoing post pandemic recovery, growth in the Services segment is readjusted to a revised 15.5% CAGR for the next 7-year period.
The U.S. Market is Estimated at $4.9 Billion, While China is Forecast to Grow at 15% CAGR
The Customer Engagement Solutions market in the U.S. is estimated at US$4.9 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$4.5 Billion by the year 2027 trailing a CAGR of 15% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 9.7% and 11.7% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 11.1% CAGR.
SELECT PLAYERS
Avaya Inc.; Calabrio, Inc.; CRMnext; eGain Corporation; Freshworks; Genesys; IBM Corporation; IFS; Microsoft; NICE Systems; Nuance Communications Inc.; OpenText Corporation; Oracle Corporation; Pegasystems Inc.; Pitney Bowes; Salesforce.com Inc.; SAP SE; ServiceNow; SugarCRM Inc. ; Verint Systems Inc.; Zendesk
SEGMENTS
» Component (Solutions, Services) » Vertical (BFSI, Telecommunication, Retail & Consumer Goods, Other Verticals)
GEOGRAPHIES
» World » USA » Canada » Japan » China » Europe » France » Germany » Italy » UK » Spain » Russia » Rest of Europe » Asia-Pacific » Australia » India » South Korea » Rest of Asia-Pacific » Latin America » Argentina » Brazil » Mexico » Rest of Latin America » Middle East » Iran » Israel » Saudi Arabia » UAE » Rest of Middle East » Africa
TABLE OF CONTENTS
I. METHODOLOGY |
II. EXECUTIVE SUMMARY |
1. MARKET OVERVIEW |
Customer Engagement Solutions – Global Key Competitors Percentage Market Share in 2022 (E) |
Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2022 (E) |
Importance of Customer Engagement Should Never Be Undermined. Here’s Why |
The Rise of Digital Marketing Changes the Rules of Customer Engagement |
Table: Digitalization of Marketing Brings Opportunities for Making Customer Engagement More Easy, Real-Time, Powerful & Rewarding: Global Spending on Digital Advertising & Marketing (In US$ Billion) for Years 2021, 2023, 2025 and 2027 |
The Never-Ending “Race” Between the Virus & Vaccines Continues. Amidst this Chaotic Battle, Where is the World Economy Heading Now & Beyond? |
As Omicron Strain Fuels Fresh Waves of Infections Across the Globe, Mutating Coronavirus is the New Pandemic Challenge in 2022 |
With New Strains Emerging at an Alarming Rate, Focus Shifts to Booster Doses & Vaccine Tweaking. But How Practical Is It to Implement Them? |
Table: With Vaccinated Population Showing Signs of Declining Clinical Protection, Booster Doses Are Emerging Into a Necessity to Restore Vaccine Effectiveness, but this Strategy is Not Within Reach for Most Countries: Number of Booster Doses Administered Per 100 People by Country as of December 2021 |
At the Dawn of 2022, We Leave Behind Millions of Deaths Due to New Strains & Once Again Stare at an Impending Catastrophe |
Table: How & When Will the World Be Vaccinated? Global Number of Annual COVID-19 Vaccine Doses (In Million) for Years 2020 through 2025 by Geographic Region/Country |
Split Scenarios Unfold: The Great Vaccine Divide Emerges |
Table: With Low Vaccination Rates in Africa Emerging Into a Global Security Issue, Vaccine Imbalances Will Stretch the Pandemic Further into 2022: Global Percentage (%) of Population Administered With Vaccines by Region as of January 2022 |
Amid this Prolonged Pandemic, Why Should Businesses Care About Progress on Vaccinations? |
With IMF Making an Upward Revision of Global GDP for 2022, Companies Are Bullish About a Continuing Economic Comeback Despite a Prolonging Pandemic |
Table: A Strong Yet Exceedingly Patchy & Uncertain Recovery Shaped by New Variants Comes Into Play: World Economic Growth Projections (Real GDP, Annual % Change) for 2020 through 2022 |
Table: Easing Unemployment Levels in 2021 & 2022 Although Moderate Will Infuse Hope for Industries Reliant on Consumer Discretionary Incomes: Global Number of Unemployed People (In Million) for Years 2019, 2020, 2021, and 2022 |
Recent Market Activity |
Innovations |
World Brands |
2. FOCUS ON SELECT PLAYERS |
3. MARKET TRENDS & DRIVERS |
Accelerated by the Pandemic, High Customer Churn Rates Heightens the Focus on Customer Engagement |
Table: Customer Churn Rate is the Barometer that Measures the Need for More Effective & Efficient Customer Engagement Solutions: Global Customer Churn Rate (In %) by Industry for the Year 2022 |
Metaverse Makes Its Disruptive Appearance On the Scene, Upending Customer Engagement |
Robust Outlook for Metaverse Means Companies Wanting to Engage Customers Should Take Note |
Table: With the Promise of Revolutionizing the Internet, Metaverse Offers An Attractive Medium for Customer Engagement: Global Market for Metaverse (In US$ Billion) for Years 2021, 2023, 2025 and 2027 |
Customer Engagement in the Metaverse: A Review |
Loyalty Programs Emerge as an Attractive Way to Increase Customer Engagement |
The Spectacular Rise of eCommerce and mCommerce Bodes Well for Adoption of Customer Engagement Solutions |
Table: Massively Growing Opportunity for eCommerce Strengthens the Business Case for eCommerce Customer Engagement: Global B2C E-Commerce Sales in US$ Trillion for the Years 2017, 2019, 2021 and 2023 |
RCS Emerges as a Powerful Addition to Customer Engagement Strategies |
Conversational Commerce, An Effective Way to Enhance Customer Engagement |
Social Commerce Emerges Into the Spotlight for its Ability to Enhance Customer Engagement |
As the Primary Touch Point for Customer Engagement, Call Centers Become the Focus Area for Improvement |
The Need of the Hour is to Improve the IVR Experience |
AI to Revolutionize Customer Experience (CX) & Engagement |
Role of Blockchain in Customer Engagement to Get Bigger |
Ringless Voice Mail Becomes an Attractive Customer Engagement Tool |
Personalization in Customer Engagement Emerges Into the Forefront |
Cloud Based Customer Engagement Solutions to Witness Robust Growth Outpacing On-Premise Solutions |
Customer Engagement Automation Storms Into the Spotlight |
4. GLOBAL MARKET PERSPECTIVE |
World Recent Past, Current & Future Analysis for Customer Engagement Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2020 through 2027 and % CAGR |
World Historic Review for Customer Engagement Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
World 15-Year Perspective for Customer Engagement Solutions by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets for Years 2012, 2021 & 2027 |
World Recent Past, Current & Future Analysis for Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2020 through 2027 and % CAGR |
World Historic Review for Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
World 15-Year Perspective for Solutions by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027 |
World Recent Past, Current & Future Analysis for Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2020 through 2027 and % CAGR |
World Historic Review for Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
World 15-Year Perspective for Services by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027 |
World Recent Past, Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2020 through 2027 and % CAGR |
World Historic Review for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
World 15-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027 |
World Recent Past, Current & Future Analysis for Telecommunication by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2020 through 2027 and % CAGR |
World Historic Review for Telecommunication by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
World 15-Year Perspective for Telecommunication by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027 |
World Recent Past, Current & Future Analysis for Retail & Consumer Goods by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2020 through 2027 and % CAGR |
World Historic Review for Retail & Consumer Goods by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
World 15-Year Perspective for Retail & Consumer Goods by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027 |
World Recent Past, Current & Future Analysis for Other Verticals by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2020 through 2027 and % CAGR |
World Historic Review for Other Verticals by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
World 15-Year Perspective for Other Verticals by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027 |
III. MARKET ANALYSIS |
UNITED STATES |
Customer Engagement Solutions Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2022 (E) |
USA Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
USA Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
USA 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
USA Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
USA Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
USA 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
CANADA |
Canada Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Canada Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Canada 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
Canada Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Canada Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Canada 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
JAPAN |
Customer Engagement Solutions Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2022 (E) |
Japan Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Japan Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Japan 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
Japan Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Japan Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Japan 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
CHINA |
Customer Engagement Solutions Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2022 (E) |
China Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
China Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
China 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
China Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
China Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
China 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
EUROPE |
Customer Engagement Solutions Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2022 (E) |
Europe Recent Past, Current & Future Analysis for Customer Engagement Solutions by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2020 through 2027 and % CAGR |
Europe Historic Review for Customer Engagement Solutions by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Europe 15-Year Perspective for Customer Engagement Solutions by Geographic Region - Percentage Breakdown of Value Revenues for France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets for Years 2012, 2021 & 2027 |
Europe Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Europe Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Europe 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
Europe Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Europe Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Europe 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
FRANCE |
Customer Engagement Solutions Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2022 (E) |
France Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
France Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
France 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
France Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
France Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
France 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
GERMANY |
Customer Engagement Solutions Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2022 (E) |
Germany Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Germany Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Germany 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
Germany Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Germany Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Germany 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
ITALY |
Italy Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Italy Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Italy 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
Italy Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Italy Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Italy 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
UNITED KINGDOM |
Customer Engagement Solutions Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2022 (E) |
UK Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
UK Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
UK 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
UK Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
UK Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
UK 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
SPAIN |
Spain Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Spain Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Spain 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
Spain Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Spain Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Spain 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
RUSSIA |
Russia Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Russia Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Russia 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
Russia Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Russia Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Russia 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
REST OF EUROPE |
Rest of Europe Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Rest of Europe Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Rest of Europe 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
Rest of Europe Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Rest of Europe Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Rest of Europe 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
ASIA-PACIFIC |
Customer Engagement Solutions Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2022 (E) |
Asia-Pacific Recent Past, Current & Future Analysis for Customer Engagement Solutions by Geographic Region - Australia, India, South Korea and Rest of Asia-Pacific Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2020 through 2027 and % CAGR |
Asia-Pacific Historic Review for Customer Engagement Solutions by Geographic Region - Australia, India, South Korea and Rest of Asia-Pacific Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Asia-Pacific 15-Year Perspective for Customer Engagement Solutions by Geographic Region - Percentage Breakdown of Value Revenues for Australia, India, South Korea and Rest of Asia-Pacific Markets for Years 2012, 2021 & 2027 |
Asia-Pacific Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Asia-Pacific Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Asia-Pacific 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
Asia-Pacific Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Asia-Pacific Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Asia-Pacific 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
AUSTRALIA |
Customer Engagement Solutions Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Australia for 2022 (E) |
Australia Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Australia Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Australia 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
Australia Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Australia Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Australia 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
INDIA |
Customer Engagement Solutions Market Presence - Strong/Active/Niche/Trivial - Key Competitors in India for 2022 (E) |
India Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
India Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
India 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
India Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
India Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
India 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
SOUTH KOREA |
South Korea Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
South Korea Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
South Korea 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
South Korea Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
South Korea Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
South Korea 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
REST OF ASIA-PACIFIC |
Rest of Asia-Pacific Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Rest of Asia-Pacific Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Rest of Asia-Pacific 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
Rest of Asia-Pacific Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Rest of Asia-Pacific Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Rest of Asia-Pacific 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
LATIN AMERICA |
Customer Engagement Solutions Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Latin America for 2022 (E) |
Latin America Recent Past, Current & Future Analysis for Customer Engagement Solutions by Geographic Region - Argentina, Brazil, Mexico and Rest of Latin America Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2020 through 2027 and % CAGR |
Latin America Historic Review for Customer Engagement Solutions by Geographic Region - Argentina, Brazil, Mexico and Rest of Latin America Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Latin America 15-Year Perspective for Customer Engagement Solutions by Geographic Region - Percentage Breakdown of Value Revenues for Argentina, Brazil, Mexico and Rest of Latin America Markets for Years 2012, 2021 & 2027 |
Latin America Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Latin America Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Latin America 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
Latin America Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Latin America Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Latin America 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
ARGENTINA |
Argentina Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Argentina Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Argentina 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
Argentina Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Argentina Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Argentina 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
BRAZIL |
Brazil Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Brazil Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Brazil 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
Brazil Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Brazil Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Brazil 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
MEXICO |
Mexico Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Mexico Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Mexico 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
Mexico Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Mexico Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Mexico 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
REST OF LATIN AMERICA |
Rest of Latin America Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Rest of Latin America Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Rest of Latin America 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
Rest of Latin America Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Rest of Latin America Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Rest of Latin America 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
MIDDLE EAST |
Customer Engagement Solutions Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Middle East for 2022 (E) |
Middle East Recent Past, Current & Future Analysis for Customer Engagement Solutions by Geographic Region - Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2020 through 2027 and % CAGR |
Middle East Historic Review for Customer Engagement Solutions by Geographic Region - Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Middle East 15-Year Perspective for Customer Engagement Solutions by Geographic Region - Percentage Breakdown of Value Revenues for Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets for Years 2012, 2021 & 2027 |
Middle East Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Middle East Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Middle East 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
Middle East Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Middle East Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Middle East 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
IRAN |
Iran Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Iran Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Iran 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
Iran Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Iran Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Iran 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
ISRAEL |
Israel Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Israel Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Israel 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
Israel Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Israel Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Israel 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
SAUDI ARABIA |
Saudi Arabia Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Saudi Arabia Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Saudi Arabia 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
Saudi Arabia Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Saudi Arabia Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Saudi Arabia 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
UNITED ARAB EMIRATES |
UAE Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
UAE Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
UAE 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
UAE Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
UAE Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
UAE 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
REST OF MIDDLE EAST |
Rest of Middle East Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Rest of Middle East Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Rest of Middle East 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
Rest of Middle East Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Rest of Middle East Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Rest of Middle East 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
AFRICA |
Customer Engagement Solutions Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Africa for 2022 (E) |
Africa Recent Past, Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Africa Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Africa 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Revenues for Solutions and Services for the Years 2012, 2021 & 2027 |
Africa Recent Past, Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR |
Africa Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR |
Africa 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Revenues for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2021 & 2027 |
IV. COMPETITION |
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