EXECUTIVE ENGAGEMENTS
POOL
19267
Number of executives repeatedly engaged by snail & email outreach
INTERACTIONS
1927
Interactions with Platform & by Email
PARTICIPANTS
383
Unique # Participated
VALIDATIONS
76
Responses Validated*
COMPANIES
46
Responses Validated*
* Login for a full stack data experience
DATE
JAN 2022
TABLES
123
PAGES
196
EDITION
7
PRICE
USD 4950
CODE
MCP16299
*Engagement stats are ongoing and dynamic
HIGHLIGHTS & REPORT INDEX
Amid the COVID-19 crisis, the global market for Customer Communication Management (CCM) estimated at US$1.5 Billion in the year 2020, is projected to reach a revised size of US$3.2 Billion by 2027, growing at a CAGR of 11.3% over the analysis period 2020-2027. Software Suite, one of the segments analyzed in the report, is projected to record a 11.2% CAGR and reach US$1.5 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Managed CCM Services segment is readjusted to a revised 12.5% CAGR for the next 7-year period.
The Customer Communication Management (CCM) market in the U.S. is estimated at US$448 Million in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$564.7 Million by the year 2027 trailing a CAGR of 10.9% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 9.8% and 9.6% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 8.3% CAGR.
In the global Other Services segment, USA, Canada, Japan, China and Europe will drive the 9.2% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$216.9 Million in the year 2020 will reach a projected size of US$402.1 Million by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$380 Million by the year 2027.
SELECT PLAYERS
Adobe Systems, Inc.; Cincom Systems, Inc.; Dell EMC; Doxee S.p.A.; Ecrion Software, Inc.; Hewlett Packard Enterprise Development LP (HPE); Kofax, Inc.; Newgen Software Technologies Limited; OpenText Corporation; Oracle Corporation; Pitney Bowes, Inc.; Striata; Xerox Corporation; Zoho Corporation
SEGMENTS
» Deployment (On-premise, Cloud-based) » End-Use (Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities, Other End-Uses) » Solution (Software Suite, Managed CCM Services, Other Services)
GEOGRAPHIES
» World » United States » Canada » Japan » China » Europe » France » Germany » Italy » United Kingdom » and Rest of Europe » Asia-Pacific » Rest of World
TABLE OF CONTENTS
| I. METHODOLOGY |
| II. EXECUTIVE SUMMARY |
| 1. MARKET OVERVIEW |
| Influencer Market Insights |
| World Market Trajectories |
| Impact of Covid-19 and a Looming Global Recession |
| 2. FOCUS ON SELECT PLAYERS |
| 3. MARKET TRENDS & DRIVERS |
| 4. GLOBAL MARKET PERSPECTIVE |
| World Current & Future Analysis for Customer Communication Management (CCM) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR |
| World Historic Review for Customer Communication Management (CCM) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| World 15-Year Perspective for Customer Communication Management (CCM) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2012, 2020 & 2027 |
| World Current & Future Analysis for Software Suite by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR |
| World Historic Review for Software Suite by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| World 15-Year Perspective for Software Suite by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2020 & 2027 |
| World Current & Future Analysis for Managed CCM Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR |
| World Historic Review for Managed CCM Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| World 15-Year Perspective for Managed CCM Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2020 & 2027 |
| World Current & Future Analysis for Other Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR |
| World Historic Review for Other Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| World 15-Year Perspective for Other Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2020 & 2027 |
| World Current & Future Analysis for On-premise by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR |
| World Historic Review for On-premise by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| World 15-Year Perspective for On-premise by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2020 & 2027 |
| World Current & Future Analysis for Cloud-based by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR |
| World Historic Review for Cloud-based by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| World 15-Year Perspective for Cloud-based by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2020 & 2027 |
| World Current & Future Analysis for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR |
| World Historic Review for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| World 15-Year Perspective for Healthcare by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2020 & 2027 |
| World Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR |
| World Historic Review for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| World 15-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2020 & 2027 |
| World Current & Future Analysis for IT and Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR |
| World Historic Review for IT and Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| World 15-Year Perspective for IT and Telecom by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2020 & 2027 |
| World Current & Future Analysis for E-commerce and Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR |
| World Historic Review for E-commerce and Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| World 15-Year Perspective for E-commerce and Retail by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2020 & 2027 |
| World Current & Future Analysis for Hospitality and Travel by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR |
| World Historic Review for Hospitality and Travel by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| World 15-Year Perspective for Hospitality and Travel by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2020 & 2027 |
| World Current & Future Analysis for Government and Utilities by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR |
| World Historic Review for Government and Utilities by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| World 15-Year Perspective for Government and Utilities by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2020 & 2027 |
| World Current & Future Analysis for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR |
| World Historic Review for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| World 15-Year Perspective for Other End-Uses by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2020 & 2027 |
| III. MARKET ANALYSIS |
| UNITED STATES |
| USA Current & Future Analysis for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| USA Historic Review for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| USA 15-Year Perspective for Customer Communication Management (CCM) by Solution - Percentage Breakdown of Value Sales for Software Suite, Managed CCM Services and Other Services for the Years 2012, 2020 & 2027 |
| USA Current & Future Analysis for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| USA Historic Review for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| USA 15-Year Perspective for Customer Communication Management (CCM) by Deployment - Percentage Breakdown of Value Sales for On-premise and Cloud-based for the Years 2012, 2020 & 2027 |
| USA Current & Future Analysis for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| USA Historic Review for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| USA 15-Year Perspective for Customer Communication Management (CCM) by End-Use - Percentage Breakdown of Value Sales for Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses for the Years 2012, 2020 & 2027 |
| CANADA |
| Canada Current & Future Analysis for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| Canada Historic Review for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| Canada 15-Year Perspective for Customer Communication Management (CCM) by Solution - Percentage Breakdown of Value Sales for Software Suite, Managed CCM Services and Other Services for the Years 2012, 2020 & 2027 |
| Canada Current & Future Analysis for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| Canada Historic Review for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| Canada 15-Year Perspective for Customer Communication Management (CCM) by Deployment - Percentage Breakdown of Value Sales for On-premise and Cloud-based for the Years 2012, 2020 & 2027 |
| Canada Current & Future Analysis for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| Canada Historic Review for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| Canada 15-Year Perspective for Customer Communication Management (CCM) by End-Use - Percentage Breakdown of Value Sales for Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses for the Years 2012, 2020 & 2027 |
| JAPAN |
| Japan Current & Future Analysis for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| Japan Historic Review for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| Japan 15-Year Perspective for Customer Communication Management (CCM) by Solution - Percentage Breakdown of Value Sales for Software Suite, Managed CCM Services and Other Services for the Years 2012, 2020 & 2027 |
| Japan Current & Future Analysis for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| Japan Historic Review for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| Japan 15-Year Perspective for Customer Communication Management (CCM) by Deployment - Percentage Breakdown of Value Sales for On-premise and Cloud-based for the Years 2012, 2020 & 2027 |
| Japan Current & Future Analysis for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| Japan Historic Review for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| Japan 15-Year Perspective for Customer Communication Management (CCM) by End-Use - Percentage Breakdown of Value Sales for Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses for the Years 2012, 2020 & 2027 |
| CHINA |
| China Current & Future Analysis for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| China Historic Review for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| China 15-Year Perspective for Customer Communication Management (CCM) by Solution - Percentage Breakdown of Value Sales for Software Suite, Managed CCM Services and Other Services for the Years 2012, 2020 & 2027 |
| China Current & Future Analysis for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| China Historic Review for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| China 15-Year Perspective for Customer Communication Management (CCM) by Deployment - Percentage Breakdown of Value Sales for On-premise and Cloud-based for the Years 2012, 2020 & 2027 |
| China Current & Future Analysis for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| China Historic Review for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| China 15-Year Perspective for Customer Communication Management (CCM) by End-Use - Percentage Breakdown of Value Sales for Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses for the Years 2012, 2020 & 2027 |
| EUROPE |
| Europe Current & Future Analysis for Customer Communication Management (CCM) by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR |
| Europe Historic Review for Customer Communication Management (CCM) by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| Europe 15-Year Perspective for Customer Communication Management (CCM) by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2012, 2020 & 2027 |
| Europe Current & Future Analysis for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| Europe Historic Review for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| Europe 15-Year Perspective for Customer Communication Management (CCM) by Solution - Percentage Breakdown of Value Sales for Software Suite, Managed CCM Services and Other Services for the Years 2012, 2020 & 2027 |
| Europe Current & Future Analysis for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| Europe Historic Review for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| Europe 15-Year Perspective for Customer Communication Management (CCM) by Deployment - Percentage Breakdown of Value Sales for On-premise and Cloud-based for the Years 2012, 2020 & 2027 |
| Europe Current & Future Analysis for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| Europe Historic Review for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| Europe 15-Year Perspective for Customer Communication Management (CCM) by End-Use - Percentage Breakdown of Value Sales for Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses for the Years 2012, 2020 & 2027 |
| FRANCE |
| France Current & Future Analysis for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| France Historic Review for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| France 15-Year Perspective for Customer Communication Management (CCM) by Solution - Percentage Breakdown of Value Sales for Software Suite, Managed CCM Services and Other Services for the Years 2012, 2020 & 2027 |
| France Current & Future Analysis for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| France Historic Review for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| France 15-Year Perspective for Customer Communication Management (CCM) by Deployment - Percentage Breakdown of Value Sales for On-premise and Cloud-based for the Years 2012, 2020 & 2027 |
| France Current & Future Analysis for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| France Historic Review for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| France 15-Year Perspective for Customer Communication Management (CCM) by End-Use - Percentage Breakdown of Value Sales for Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses for the Years 2012, 2020 & 2027 |
| GERMANY |
| Germany Current & Future Analysis for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| Germany Historic Review for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| Germany 15-Year Perspective for Customer Communication Management (CCM) by Solution - Percentage Breakdown of Value Sales for Software Suite, Managed CCM Services and Other Services for the Years 2012, 2020 & 2027 |
| Germany Current & Future Analysis for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| Germany Historic Review for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| Germany 15-Year Perspective for Customer Communication Management (CCM) by Deployment - Percentage Breakdown of Value Sales for On-premise and Cloud-based for the Years 2012, 2020 & 2027 |
| Germany Current & Future Analysis for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| Germany Historic Review for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| Germany 15-Year Perspective for Customer Communication Management (CCM) by End-Use - Percentage Breakdown of Value Sales for Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses for the Years 2012, 2020 & 2027 |
| ITALY |
| Italy Current & Future Analysis for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| Italy Historic Review for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| Italy 15-Year Perspective for Customer Communication Management (CCM) by Solution - Percentage Breakdown of Value Sales for Software Suite, Managed CCM Services and Other Services for the Years 2012, 2020 & 2027 |
| Italy Current & Future Analysis for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| Italy Historic Review for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| Italy 15-Year Perspective for Customer Communication Management (CCM) by Deployment - Percentage Breakdown of Value Sales for On-premise and Cloud-based for the Years 2012, 2020 & 2027 |
| Italy Current & Future Analysis for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| Italy Historic Review for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| Italy 15-Year Perspective for Customer Communication Management (CCM) by End-Use - Percentage Breakdown of Value Sales for Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses for the Years 2012, 2020 & 2027 |
| UNITED KINGDOM |
| UK Current & Future Analysis for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| UK Historic Review for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| UK 15-Year Perspective for Customer Communication Management (CCM) by Solution - Percentage Breakdown of Value Sales for Software Suite, Managed CCM Services and Other Services for the Years 2012, 2020 & 2027 |
| UK Current & Future Analysis for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| UK Historic Review for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| UK 15-Year Perspective for Customer Communication Management (CCM) by Deployment - Percentage Breakdown of Value Sales for On-premise and Cloud-based for the Years 2012, 2020 & 2027 |
| UK Current & Future Analysis for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| UK Historic Review for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| UK 15-Year Perspective for Customer Communication Management (CCM) by End-Use - Percentage Breakdown of Value Sales for Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses for the Years 2012, 2020 & 2027 |
| REST OF EUROPE |
| Rest of Europe Current & Future Analysis for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| Rest of Europe Historic Review for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| Rest of Europe 15-Year Perspective for Customer Communication Management (CCM) by Solution - Percentage Breakdown of Value Sales for Software Suite, Managed CCM Services and Other Services for the Years 2012, 2020 & 2027 |
| Rest of Europe Current & Future Analysis for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| Rest of Europe Historic Review for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| Rest of Europe 15-Year Perspective for Customer Communication Management (CCM) by Deployment - Percentage Breakdown of Value Sales for On-premise and Cloud-based for the Years 2012, 2020 & 2027 |
| Rest of Europe Current & Future Analysis for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| Rest of Europe Historic Review for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| Rest of Europe 15-Year Perspective for Customer Communication Management (CCM) by End-Use - Percentage Breakdown of Value Sales for Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses for the Years 2012, 2020 & 2027 |
| ASIA-PACIFIC |
| Asia-Pacific Current & Future Analysis for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| Asia-Pacific Historic Review for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| Asia-Pacific 15-Year Perspective for Customer Communication Management (CCM) by Solution - Percentage Breakdown of Value Sales for Software Suite, Managed CCM Services and Other Services for the Years 2012, 2020 & 2027 |
| Asia-Pacific Current & Future Analysis for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| Asia-Pacific Historic Review for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| Asia-Pacific 15-Year Perspective for Customer Communication Management (CCM) by Deployment - Percentage Breakdown of Value Sales for On-premise and Cloud-based for the Years 2012, 2020 & 2027 |
| Asia-Pacific Current & Future Analysis for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| Asia-Pacific Historic Review for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| Asia-Pacific 15-Year Perspective for Customer Communication Management (CCM) by End-Use - Percentage Breakdown of Value Sales for Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses for the Years 2012, 2020 & 2027 |
| REST OF WORLD |
| Rest of World Current & Future Analysis for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| Rest of World Historic Review for Customer Communication Management (CCM) by Solution - Software Suite, Managed CCM Services and Other Services Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| Rest of World 15-Year Perspective for Customer Communication Management (CCM) by Solution - Percentage Breakdown of Value Sales for Software Suite, Managed CCM Services and Other Services for the Years 2012, 2020 & 2027 |
| Rest of World Current & Future Analysis for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| Rest of World Historic Review for Customer Communication Management (CCM) by Deployment - On-premise and Cloud-based Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| Rest of World 15-Year Perspective for Customer Communication Management (CCM) by Deployment - Percentage Breakdown of Value Sales for On-premise and Cloud-based for the Years 2012, 2020 & 2027 |
| Rest of World Current & Future Analysis for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR |
| Rest of World Historic Review for Customer Communication Management (CCM) by End-Use - Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2012 through 2019 and % CAGR |
| Rest of World 15-Year Perspective for Customer Communication Management (CCM) by End-Use - Percentage Breakdown of Value Sales for Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities and Other End-Uses for the Years 2012, 2020 & 2027 |
| IV. COMPETITION |
| Total Companies Profiled: 46 |
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