VALIDATED EXECUTIVE ENGAGEMENTS
POOL + OUTREACH
19267
Number of executives repeatedly engaged by snail & email outreach
INTERACTIONS
1927
Interactions with Platform & by Email
PARTICIPANTS
383
Unique # Participated
VALIDATIONS
172
Responses Validated*
* Login to view program details and full enterprise executive list.
DATE
AUGUST 2020
TABLES
162
PAGES
238
EDITION
7
PRICE
USD $4950
It Pays to Understand the Dynamics of Competition in Your Business Ecosystem.
Who Are Your Competitors in the Customer Communication Management (CCM) Market?
COVID-19 IMPACT SURVEY
GLOBAL EXECUTIVE SURVEY
Impact of Pandemic & Economic Slowdown
Monitor Market Dynamics!
Early March 2020, we reached out to senior enterprise executives who are driving strategy, business development, marketing, sales, product management, technology and operations at competitive firms worldwide. Our ongoing survey is focused on how this will this affect their business ecosystems. We invite you to participate in our survey and add to collective perspectives. Market movements are tracked for 2020, 2021 and broadly for the period of 2022 through 2025. Critical changes are monitored dynamically for the rest of this year. Updated analytics will reflect new and evolving market realities. Our first update scheduled for May 2020 and another in the Fall. Clients receive complimentary updates during 2020. If your company is a recent client for this project, we may have already reached out to your colleagues to participate in our program. If you're an active player in the space but hasn't yet subscribed to our project, we invite you to participate and share your perspectives. Please sign-up here.
Amid the COVID-19 crisis, the global market for Customer Communication Management (CCM) estimated at US$1.5 Billion in the year 2020, is projected to reach a revised size of US$3.2 Billion by 2027, growing at a CAGR of 11.3% over the analysis period 2020-2027. Software Suite, one of the segments analyzed in the report, is projected to record a 11.2% CAGR and reach US$1.5 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Managed CCM Services segment is readjusted to a revised 12.5% CAGR for the next 7-year period.
The Customer Communication Management (CCM) market in the U.S. is estimated at US$448 Million in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$564.7 Million by the year 2027 trailing a CAGR of 10.9% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 9.8% and 9.6% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 8.3% CAGR.
In the global Other Services segment, USA, Canada, Japan, China and Europe will drive the 9.2% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$216.9 Million in the year 2020 will reach a projected size of US$402.1 Million by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$380 Million by the year 2027.We bring years of research experience to this 7th edition of our report. The 238-page report presents concise insights into how the pandemic has impacted production and the buy side for 2020 and 2021. A short-term phased recovery by key geography is also addressed.
Adobe Systems, Inc.; Cincom Systems, Inc.; Dell EMC; Doxee S.p.A.; Ecrion Software, Inc.; Hewlett Packard Enterprise Development LP (HPE); Kofax, Inc.; Newgen Software Technologies Limited; OpenText Corporation; Oracle Corporation; Pitney Bowes, Inc.; Striata; Xerox Corporation; Zoho Corporation
» Deployment (On-premise, Cloud-based) » End-Use (Healthcare, BFSI, IT and Telecom, E-commerce and Retail, Hospitality and Travel, Government and Utilities, Other End-Uses) » Solution (Software Suite, Managed CCM Services, Other Services)
» World » United States » Canada » Japan » China » Europe » France » Germany » Italy » United Kingdom » and Rest of Europe » Asia-Pacific » Rest of World
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05
| I. INTRODUCTION, METHODOLOGY & REPORT SCOPE |
| II. EXECUTIVE SUMMARY |
| 1. MARKET OVERVIEW |
| Global Competitor Market Shares |
| Customer Communication Management (CCM) Competitor Market Share Scenario Worldwide (in %): 2019 & 2025 |
| Impact of Covid-19 and a Looming Global Recession |
| 2. FOCUS ON SELECT PLAYERS |
| 3. MARKET TRENDS & DRIVERS |
| 4. GLOBAL MARKET PERSPECTIVE |
| Customer Communication Management (CCM) Global Market Estimates and Forecasts in US$ Thousand by Region/Country: 2018-2025 |
| Customer Communication Management (CCM) Global Retrospective Market Scenario in US$ Thousand by Region/Country: 2009-2017 |
| Customer Communication Management (CCM) Market Share Shift across Key Geographies Worldwide: 2009 VS 2019 VS 2025 |
| Healthcare (End-Use) Sales Estimates and Forecasts in US$ Thousand by Region/Country for the Years 2018 through 2025 |
| Healthcare (End-Use) Analysis of Historic Sales in US$ Thousand by Region/Country for the Years 2009 to 2017 |
| Healthcare (End-Use) Global Market Share Distribution by Region/Country for 2009, 2019, and 2025 |
| BFSI (End-Use) Global Opportunity Assessment in US$ Thousand by Region/Country: 2018-2025 |
| BFSI (End-Use) Historic Sales Analysis in US$ Thousand by Region/Country: 2009-2017 |
| BFSI (End-Use) Percentage Share Breakdown of Global Sales by Region/Country: 2009 VS 2019 VS 2025 |
| IT and Telecom (End-Use) Worldwide Sales in US$ Thousand by Region/Country: 2018-2025 |
| IT and Telecom (End-Use) Historic Demand Patterns in US$ Thousand by Region/Country: 2009-2017 |
| IT and Telecom (End-Use) Market Share Shift across Key Geographies: 2009 VS 2019 VS 2025 |
| E-commerce and Retail (End-Use) Global Market Estimates & Forecasts in US$ Thousand by Region/Country: 2018-2025 |
| E-commerce and Retail (End-Use) Retrospective Demand Analysis in US$ Thousand by Region/Country: 2009-2017 |
| E-commerce and Retail (End-Use) Market Share Breakdown by Region/Country: 2009 VS 2019 VS 2025 |
| Hospitality and Travel (End-Use) Demand Potential Worldwide in US$ Thousand by Region/Country: 2018-2025 |
| Hospitality and Travel (End-Use) Historic Sales Analysis in US$ Thousand by Region/Country: 2009-2017 |
| Hospitality and Travel (End-Use) Share Breakdown Review by Region/Country: 2009 VS 2019 VS 2025 |
| Government and Utilities (End-Use) Worldwide Latent Demand Forecasts in US$ Thousand by Region/Country: 2018-2025 |
| Government and Utilities (End-Use) Global Historic Analysis in US$ Thousand by Region/Country: 2009-2017 |
| Government and Utilities (End-Use) Distribution of Global Sales by Region/Country: 2009 VS 2019 VS 2025 |
| Other End-Uses (End-Use) Sales Estimates and Forecasts in US$ Thousand by Region/Country for the Years 2018 through 2025 |
| Other End-Uses (End-Use) Analysis of Historic Sales in US$ Thousand by Region/Country for the Years 2009 to 2017 |
| Other End-Uses (End-Use) Global Market Share Distribution by Region/Country for 2009, 2019, and 2025 |
| Software Suite (Solution) World Market by Region/Country in US$ Thousand: 2018 to 2025 |
| Software Suite (Solution) Historic Market Analysis by Region/Country in US$ Thousand: 2009 to 2017 |
| Software Suite (Solution) Market Share Breakdown of Worldwide Sales by Region/Country: 2009 VS 2019 VS 2025 |
| Managed CCM Services (Solution) Potential Growth Markets Worldwide in US$ Thousand: 2018 to 2025 |
| Managed CCM Services (Solution) Historic Market Perspective by Region/Country in US$ Thousand: 2009 to 2017 |
| Managed CCM Services (Solution) Market Sales Breakdown by Region/Country in Percentage: 2009 VS 2019 VS 2025 |
| Other Services (Solution) Geographic Market Spread Worldwide in US$ Thousand: 2018 to 2025 |
| Other Services (Solution) Region Wise Breakdown of Global Historic Demand in US$ Thousand: 2009 to 2017 |
| Other Services (Solution) Market Share Distribution in Percentage by Region/Country: 2009 VS 2019 VS 2025 |
| On-premise (Deployment) World Market Estimates and Forecasts by Region/Country in US$ Thousand: 2018 to 2025 |
| On-premise (Deployment) Market Historic Review by Region/Country in US$ Thousand: 2009 to 2017 |
| On-premise (Deployment) Market Share Breakdown by Region/Country: 2009 VS 2019 VS 2025 |
| Cloud-based (Deployment) World Market by Region/Country in US$ Thousand: 2018 to 2025 |
| Cloud-based (Deployment) Historic Market Analysis by Region/Country in US$ Thousand: 2009 to 2017 |
| Cloud-based (Deployment) Market Share Distribution in Percentage by Region/Country: 2009 VS 2019 VS 2025 |
| III. MARKET ANALYSIS |
| GEOGRAPHIC MARKET ANALYSIS |
| UNITED STATES |
| Market Facts & Figures |
| US Customer Communication Management (CCM) Market Share (in %) by Company: 2019 & 2025 |
| United States Customer Communication Management (CCM) Latent Demand Forecasts in US$ Thousand by End-Use: 2018 to 2025 |
| Customer Communication Management (CCM) Historic Demand Patterns in the United States by End-Use in US$ Thousand for 2009-2017 |
| Customer Communication Management (CCM) Market Share Breakdown in the United States by End-Use: 2009 VS 2019 VS 2025 |
| United States Customer Communication Management (CCM) Market Estimates and Projections in US$ Thousand by Solution: 2018 to 2025 |
| Customer Communication Management (CCM) Market in the United States by Solution: A Historic Review in US$ Thousand for 2009-2017 |
| United States Customer Communication Management (CCM) Market Share Breakdown by Solution: 2009 VS 2019 VS 2025 |
| Customer Communication Management (CCM) Market in US$ Thousand in the United States by Deployment: 2018-2025 |
| United States Customer Communication Management (CCM) Market Retrospective Analysis in US$ Thousand by Deployment: 2009-2017 |
| United States Customer Communication Management (CCM) Market Share Breakdown by Deployment: 2009 VS 2019 VS 2025 |
| CANADA |
| Canadian Customer Communication Management (CCM) Market Quantitative Demand Analysis in US$ Thousand by End-Use: 2018 to 2025 |
| Customer Communication Management (CCM) Market in Canada: Summarization of Historic Demand Patterns in US$ Thousand by End-Use for 2009-2017 |
| Canadian Customer Communication Management (CCM) Market Share Analysis by End-Use: 2009 VS 2019 VS 2025 |
| Canadian Customer Communication Management (CCM) Market Estimates and Forecasts in US$ Thousand by Solution: 2018 to 2025 |
| Canadian Customer Communication Management (CCM) Historic Market Review by Solution in US$ Thousand: 2009-2017 |
| Customer Communication Management (CCM) Market in Canada: Percentage Share Breakdown of Sales by Solution for 2009, 2019, and 2025 |
| Customer Communication Management (CCM) Market Analysis in Canada in US$ Thousand by Deployment: 2018-2025 |
| Customer Communication Management (CCM) Market in Canada: Historic Review in US$ Thousand by Deployment for the Period 2009-2017 |
| Canadian Customer Communication Management (CCM) Market Share Breakdown by Deployment: 2009 VS 2019 VS 2025 |
| JAPAN |
| Japanese Demand Estimates and Forecasts for Customer Communication Management (CCM) in US$ Thousand by End-Use: 2018 to 2025 |
| Japanese Customer Communication Management (CCM) Market in US$ Thousand by End-Use: 2009-2017 |
| Customer Communication Management (CCM) Market Share Shift in Japan by End-Use: 2009 VS 2019 VS 2025 |
| Japanese Market for Customer Communication Management (CCM): Annual Sales Estimates and Projections in US$ Thousand by Solution for the Period 2018-2025 |
| Customer Communication Management (CCM) Market in Japan: Historic Sales Analysis in US$ Thousand by Solution for the Period 2009-2017 |
| Japanese Customer Communication Management (CCM) Market Share Analysis by Solution: 2009 VS 2019 VS 2025 |
| Japanese Medium & Long-Term Outlook for Customer Communication Management (CCM) Market in US$ Thousand by Deployment: 2018-2025 |
| Customer Communication Management (CCM) Market in Japan in US$ Thousand by Deployment: 2009-2017 |
| Japanese Customer Communication Management (CCM) Market Percentage Share Distribution by Deployment: 2009 VS 2019 VS 2025 |
| CHINA |
| Chinese Demand for Customer Communication Management (CCM) in US$ Thousand by End-Use: 2018 to 2025 |
| Customer Communication Management (CCM) Market Review in China in US$ Thousand by End-Use: 2009-2017 |
| Chinese Customer Communication Management (CCM) Market Share Breakdown by End-Use: 2009 VS 2019 VS 2025 |
| Chinese Customer Communication Management (CCM) Market Growth Prospects in US$ Thousand by Solution for the Period 2018-2025 |
| Customer Communication Management (CCM) Historic Market Analysis in China in US$ Thousand by Solution: 2009-2017 |
| Chinese Customer Communication Management (CCM) Market by Solution: Percentage Breakdown of Sales for 2009, 2019, and 2025 |
| Customer Communication Management (CCM) Market Estimates and Forecasts in China in US$ Thousand by Deployment: 2018-2025 |
| Chinese Customer Communication Management (CCM) Retrospective Market Scenario in US$ Thousand by Deployment: 2009-2017 |
| Customer Communication Management (CCM) Market in China: Percentage Share Analysis by Deployment for 2009, 2019, and 2025 |
| EUROPE |
| Market Facts & Figures |
| European Customer Communication Management (CCM) Market: Competitor Market Share Scenario (in %) for 2019 & 2025 |
| European Customer Communication Management (CCM) Market Demand Scenario in US$ Thousand by Region/Country: 2018-2025 |
| Customer Communication Management (CCM) Market in Europe: A Historic Market Perspective in US$ Thousand by Region/Country for the Period 2009-2017 |
| European Customer Communication Management (CCM) Market Share Shift by Region/Country: 2009 VS 2019 VS 2025 |
| European Customer Communication Management (CCM) Addressable Market Opportunity in US$ Thousand by End-Use: 2018-2025 |
| Customer Communication Management (CCM) Market in Europe: Summarization of Historic Demand in US$ Thousand by End-Use for the Period 2009-2017 |
| European Customer Communication Management (CCM) Market Share Analysis by End-Use: 2009 VS 2019 VS 2025 |
| European Customer Communication Management (CCM) Market Estimates and Forecasts in US$ Thousand by Solution: 2018-2025 |
| Customer Communication Management (CCM) Market in Europe in US$ Thousand by Solution: A Historic Review for the Period 2009-2017 |
| European Customer Communication Management (CCM) Market Share Breakdown by Solution: 2009 VS 2019 VS 2025 |
| European Customer Communication Management (CCM) Market Assessment in US$ Thousand by Deployment: 2018-2025 |
| European Customer Communication Management (CCM) Historic Market Review in US$ Thousand by Deployment: 2009-2017 |
| Customer Communication Management (CCM) Market in Europe: Percentage Breakdown of Sales by Deployment for 2009, 2019, and 2025 |
| FRANCE |
| Customer Communication Management (CCM) Quantitative Demand Analysis in France in US$ Thousand by End-Use: 2018-2025 |
| French Customer Communication Management (CCM) Historic Market Review in US$ Thousand by End-Use: 2009-2017 |
| French Customer Communication Management (CCM) Market Share Analysis: A 17-Year Perspective by End-Use for 2009, 2019, and 2025 |
| Customer Communication Management (CCM) Market in France by Solution: Estimates and Projections in US$ Thousand for the Period 2018-2025 |
| French Customer Communication Management (CCM) Historic Market Scenario in US$ Thousand by Solution: 2009-2017 |
| French Customer Communication Management (CCM) Market Share Analysis by Solution: 2009 VS 2019 VS 2025 |
| French Customer Communication Management (CCM) Market Estimates and Projections in US$ Thousand by Deployment: 2018-2025 |
| French Customer Communication Management (CCM) Historic Market Analysis in US$ Thousand by Deployment: 2009-2017 |
| French Customer Communication Management (CCM) Market Share Breakdown by Deployment: 2009 VS 2019 VS 2025 |
| GERMANY |
| Customer Communication Management (CCM) Market in Germany: Annual Sales Estimates and Forecasts in US$ Thousand by End-Use for the Period 2018-2025 |
| German Customer Communication Management (CCM) Market in Retrospect in US$ Thousand by End-Use: 2009-2017 |
| Customer Communication Management (CCM) Market Share Distribution in Germany by End-Use: 2009 VS 2019 VS 2025 |
| Customer Communication Management (CCM) Market in Germany: Recent Past, Current and Future Analysis in US$ Thousand by Solution for the Period 2018-2025 |
| German Customer Communication Management (CCM) Historic Market Analysis in US$ Thousand by Solution: 2009-2017 |
| German Customer Communication Management (CCM) Market Share Breakdown by Solution: 2009 VS 2019 VS 2025 |
| German Customer Communication Management (CCM) Latent Demand Forecasts in US$ Thousand by Deployment: 2018-2025 |
| Customer Communication Management (CCM) Market in Germany: A Historic Perspective by Deployment in US$ Thousand for the Period 2009-2017 |
| German Customer Communication Management (CCM) Market Share Breakdown by Deployment: 2009 VS 2019 VS 2025 |
| ITALY |
| Italian Demand for Customer Communication Management (CCM) in US$ Thousand by End-Use: 2018 to 2025 |
| Customer Communication Management (CCM) Market Review in Italy in US$ Thousand by End-Use: 2009-2017 |
| Italian Customer Communication Management (CCM) Market Share Breakdown by End-Use: 2009 VS 2019 VS 2025 |
| Italian Customer Communication Management (CCM) Market Growth Prospects in US$ Thousand by Solution for the Period 2018-2025 |
| Customer Communication Management (CCM) Historic Market Analysis in Italy in US$ Thousand by Solution: 2009-2017 |
| Italian Customer Communication Management (CCM) Market by Solution: Percentage Breakdown of Sales for 2009, 2019, and 2025 |
| Customer Communication Management (CCM) Market Estimates and Forecasts in Italy in US$ Thousand by Deployment: 2018-2025 |
| Italian Customer Communication Management (CCM) Retrospective Market Scenario in US$ Thousand by Deployment: 2009-2017 |
| Customer Communication Management (CCM) Market in Italy: Percentage Share Analysis by Deployment for 2009, 2019, and 2025 |
| UNITED KINGDOM |
| United Kingdom Demand Estimates and Forecasts for Customer Communication Management (CCM) in US$ Thousand by End-Use: 2018 to 2025 |
| United Kingdom Customer Communication Management (CCM) Market in US$ Thousand by End-Use: 2009-2017 |
| Customer Communication Management (CCM) Market Share Shift in the United Kingdom by End-Use: 2009 VS 2019 VS 2025 |
| United Kingdom Market for Customer Communication Management (CCM): Annual Sales Estimates and Projections in US$ Thousand by Solution for the Period 2018-2025 |
| Customer Communication Management (CCM) Market in the United Kingdom: Historic Sales Analysis in US$ Thousand by Solution for the Period 2009-2017 |
| United Kingdom Customer Communication Management (CCM) Market Share Analysis by Solution: 2009 VS 2019 VS 2025 |
| United Kingdom Medium & Long-Term Outlook for Customer Communication Management (CCM) Market in US$ Thousand by Deployment: 2018-2025 |
| Customer Communication Management (CCM) Market in the United Kingdom in US$ Thousand by Deployment: 2009-2017 |
| United Kingdom Customer Communication Management (CCM) Market Percentage Share Distribution by Deployment: 2009 VS 2019 VS 2025 |
| REST OF EUROPE |
| Rest of Europe Customer Communication Management (CCM) Addressable Market Opportunity in US$ Thousand by End-Use: 2018-2025 |
| Customer Communication Management (CCM) Market in Rest of Europe: Summarization of Historic Demand in US$ Thousand by End-Use for the Period 2009-2017 |
| Rest of Europe Customer Communication Management (CCM) Market Share Analysis by End-Use: 2009 VS 2019 VS 2025 |
| Rest of Europe Customer Communication Management (CCM) Market Estimates and Forecasts in US$ Thousand by Solution: 2018-2025 |
| Customer Communication Management (CCM) Market in Rest of Europe in US$ Thousand by Solution: A Historic Review for the Period 2009-2017 |
| Rest of Europe Customer Communication Management (CCM) Market Share Breakdown by Solution: 2009 VS 2019 VS 2025 |
| Rest of Europe Customer Communication Management (CCM) Market Assessment in US$ Thousand by Deployment: 2018-2025 |
| Rest of Europe Customer Communication Management (CCM) Historic Market Review in US$ Thousand by Deployment: 2009-2017 |
| Customer Communication Management (CCM) Market in Rest of Europe: Percentage Breakdown of Sales by Deployment for 2009, 2019, and 2025 |
| ASIA-PACIFIC |
| Customer Communication Management (CCM) Quantitative Demand Analysis in Asia-Pacific in US$ Thousand by End-Use: 2018-2025 |
| Asia-Pacific Customer Communication Management (CCM) Historic Market Review in US$ Thousand by End-Use: 2009-2017 |
| Asia-Pacific Customer Communication Management (CCM) Market Share Analysis: A 17-Year Perspective by End-Use for 2009, 2019, and 2025 |
| Customer Communication Management (CCM) Market in Asia-Pacific by Solution: Estimates and Projections in US$ Thousand for the Period 2018-2025 |
| Asia-Pacific Customer Communication Management (CCM) Historic Market Scenario in US$ Thousand by Solution: 2009-2017 |
| Asia-Pacific Customer Communication Management (CCM) Market Share Analysis by Solution: 2009 VS 2019 VS 2025 |
| Asia-Pacific Customer Communication Management (CCM) Market Estimates and Projections in US$ Thousand by Deployment: 2018-2025 |
| Asia-Pacific Customer Communication Management (CCM) Historic Market Analysis in US$ Thousand by Deployment: 2009-2017 |
| Asia-Pacific Customer Communication Management (CCM) Market Share Breakdown by Deployment: 2009 VS 2019 VS 2025 |
| REST OF WORLD |
| Rest of World Customer Communication Management (CCM) Market Quantitative Demand Analysis in US$ Thousand by End-Use: 2018 to 2025 |
| Customer Communication Management (CCM) Market in Rest of World: Summarization of Historic Demand Patterns in US$ Thousand by End-Use for 2009-2017 |
| Rest of World Customer Communication Management (CCM) Market Share Analysis by End-Use: 2009 VS 2019 VS 2025 |
| Rest of World Customer Communication Management (CCM) Market Estimates and Forecasts in US$ Thousand by Solution: 2018 to 2025 |
| Rest of World Customer Communication Management (CCM) Historic Market Review by Solution in US$ Thousand: 2009-2017 |
| Customer Communication Management (CCM) Market in Rest of World: Percentage Share Breakdown of Sales by Solution for 2009, 2019, and 2025 |
| Customer Communication Management (CCM) Market Analysis in Rest of World in US$ Thousand by Deployment: 2018-2025 |
| Customer Communication Management (CCM) Market in Rest of World: Historic Review in US$ Thousand by Deployment for the Period 2009-2017 |
| Rest of World Customer Communication Management (CCM) Market Share Breakdown by Deployment: 2009 VS 2019 VS 2025 |
| IV. COMPETITION |
| Total Companies Profiled : 16 Click here to request a full table of contents and more details on this project. |
| V. CURATED RESEARCH |
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