CRM Analytics

Global Market Trajectory & Analytics

MCP11372

EXECUTIVE ENGAGEMENTS

POOL

34339
Number of executives repeatedly engaged by snail & email outreach

INTERACTIONS

2747
Interactions with Platform & by Email

PARTICIPANTS

687
Unique # Participated

VALIDATIONS

91
Responses Validated*

COMPANIES

68
Responses Validated*
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DATE

APR 2021

TABLES

42

PAGES

140

EDITION

6

PRICE

USD 4950

CODE

MCP11372


COMPETITIVE METRICS

COMPANY

D S N T

% *

(DMS) DIGITAL MEDIA SCIENCE, LLC.

11Ants Analytics

121WATT

12South Marketing

16x9 Inc.

1stPayPOS Pro

3i Infotech Ltd.

AARDVARK INC.

ABIBA Systems

Above the Clouds, Inc.

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HIGHLIGHTS & REPORT INDEX

Amid the COVID-19 crisis, the global market for CRM Analytics estimated at US$7 Billion in the year 2020, is projected to reach a revised size of US$13.3 Billion by 2027, growing at a CAGR of 9.5% over the analysis period 2020-2027. Sales and Marketing Analytics, one of the segments analyzed in the report, is projected to record a 10.1% CAGR and reach US$5.8 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Contact Center Analytics segment is readjusted to a revised 9.4% CAGR for the next 7-year period.
The CRM Analytics market in the U.S. is estimated at US$2.1 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$2.3 Billion by the year 2027 trailing a CAGR of 8.9% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 8.9% and 7.7% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 7.7% CAGR.
In the global Social Media Analytics segment, USA, Canada, Japan, China and Europe will drive the 10.8% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$488.4 Million in the year 2020 will reach a projected size of US$1 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$1.5 Billion by the year 2027.

SELECT PLAYERS

Accenture; Angoss Software Corporation; IBM Corporation; Infor; Microsoft Corporation; Oracle Corporation; Salesforce.com, Inc.; SAP SE; SAS AB; Teradata Corporation

SEGMENTS

» Segment (Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics, Other Segments)

GEOGRAPHIES

» World » United States » Canada » Japan » China » Europe » France » Germany » Italy » United Kingdom » and Rest of Europe » Asia-Pacific » Rest of World

TABLE OF CONTENTS

1. MARKET OVERVIEW
Influencer Market Insights
Impact of Covid-19 and a Looming Global Recession
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
4. GLOBAL MARKET PERSPECTIVE
World Current & Future Analysis for CRM Analytics by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for CRM Analytics by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2020 & 2027
World Current & Future Analysis for Sales and Marketing Analytics by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Sales and Marketing Analytics by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Contact Center Analytics by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Contact Center Analytics by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Social Media Analytics by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Social Media Analytics by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Customer Analytics by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Customer Analytics by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Other Segments by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Other Segments by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
UNITED STATES
USA Current & Future Analysis for CRM Analytics by Segment - Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
USA 7-Year Perspective for CRM Analytics by Segment - Percentage Breakdown of Value Sales for Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments for the Years 2020 & 2027
CANADA
Canada Current & Future Analysis for CRM Analytics by Segment - Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Canada 7-Year Perspective for CRM Analytics by Segment - Percentage Breakdown of Value Sales for Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments for the Years 2020 & 2027
JAPAN
Japan Current & Future Analysis for CRM Analytics by Segment - Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Japan 7-Year Perspective for CRM Analytics by Segment - Percentage Breakdown of Value Sales for Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments for the Years 2020 & 2027
CHINA
China Current & Future Analysis for CRM Analytics by Segment - Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
China 7-Year Perspective for CRM Analytics by Segment - Percentage Breakdown of Value Sales for Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments for the Years 2020 & 2027
EUROPE
Europe Current & Future Analysis for CRM Analytics by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
Europe 7-Year Perspective for CRM Analytics by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2020 & 2027
Europe Current & Future Analysis for CRM Analytics by Segment - Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Europe 7-Year Perspective for CRM Analytics by Segment - Percentage Breakdown of Value Sales for Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments for the Years 2020 & 2027
FRANCE
France Current & Future Analysis for CRM Analytics by Segment - Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
France 7-Year Perspective for CRM Analytics by Segment - Percentage Breakdown of Value Sales for Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments for the Years 2020 & 2027
GERMANY
Germany Current & Future Analysis for CRM Analytics by Segment - Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Germany 7-Year Perspective for CRM Analytics by Segment - Percentage Breakdown of Value Sales for Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments for the Years 2020 & 2027
ITALY
Italy Current & Future Analysis for CRM Analytics by Segment - Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Italy 7-Year Perspective for CRM Analytics by Segment - Percentage Breakdown of Value Sales for Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments for the Years 2020 & 2027
UNITED KINGDOM
UK Current & Future Analysis for CRM Analytics by Segment - Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
UK 7-Year Perspective for CRM Analytics by Segment - Percentage Breakdown of Value Sales for Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments for the Years 2020 & 2027
REST OF EUROPE
Rest of Europe Current & Future Analysis for CRM Analytics by Segment - Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Europe 7-Year Perspective for CRM Analytics by Segment - Percentage Breakdown of Value Sales for Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments for the Years 2020 & 2027
ASIA-PACIFIC
Asia-Pacific Current & Future Analysis for CRM Analytics by Segment - Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Asia-Pacific 7-Year Perspective for CRM Analytics by Segment - Percentage Breakdown of Value Sales for Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments for the Years 2020 & 2027
REST OF WORLD
Rest of World Current & Future Analysis for CRM Analytics by Segment - Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of World 7-Year Perspective for CRM Analytics by Segment - Percentage Breakdown of Value Sales for Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments for the Years 2020 & 2027
Total Companies Profiled: 68

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