Conversational AI

World Market Report

MCP21554

EXECUTIVE ENGAGEMENTS

POOL

544
Number of executives repeatedly engaged by snail & email outreach

INTERACTIONS

109
Interactions with Platform & by Email

PARTICIPANTS

22
Unique # Participated

VALIDATIONS

9
Responses Validated*

COMPANIES

166
Responses Validated*
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DATE

OCT 2022

TABLES

22

PAGES

153

EDITION

5

PRICE

USD 5600

CODE

MCP21554


COMPETITIVE METRICS

COMPETITORS (ALPHABETICAL)

RANK

(S/A/N/T)

%

VALIDATED RESEARCH *

* S = Strong; A = Active; N = Niche; T= Trivial (<1%)
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HIGHLIGHTS & REPORT INDEX

What's New for 2022?

» Global competitiveness and key competitor percentage market shares
» Market presence across multiple geographies - Strong/Active/Niche/Trivial
» Online interactive peer-to-peer collaborative bespoke updates
» Access to our digital archives and MarketGlass Research Platform
» Complimentary updates for one year

Global Conversational AI Market to Reach $26.2 Billion by 2027
In the changed post COVID-19 business landscape, the global market for Conversational AI estimated at US$8 Billion in the year 2020, is projected to reach a revised size of US$26.2 Billion by 2027, growing at aCAGR of 18.5% over the period 2020-2027. Solutions, one of the segments analyzed in the report, is projected to record 15.2% CAGR and reach US$13 Billion by the end of the analysis period. Taking into account the ongoing post pandemic recovery, growth in the Services segment is readjusted to a revised 22.7% CAGR for the next 7-year period.

The U.S. Market is Estimated at $2.4 Billion, While China is Forecast to Grow at 18.3% CAGR
The Conversational AI market in the U.S. is estimated at US$2.4 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$4.7 Billion by the year 2027 trailing a CAGR of 18.4% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 16.6% and 15.7% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 12.9% CAGR.

SELECT PLAYERS

Amplifyreach; Artificial Solutions; Avaamo; Aws; Baidu; Clinc; Cognigy; Conversica; Creative Virtual; Exceed.Ai

SEGMENTS

» Component (Solutions, Services) » Type (IVA, Chatbots) » Deployment (Cloud, On-Premise)

GEOGRAPHIES

» World » United States » Canada » Japan » China » Europe » France » Germany » Italy » United Kingdom » and Rest of Europe » Asia-Pacific » Rest of World

TABLE OF CONTENTS

1. MARKET OVERVIEW
Influencer Market Insights
World Market Trajectories
Impact of Covid-19 and a Looming Global Recession
Conversational AI – Global Key Competitors Percentage Market Share in 2022 (E)
Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2022 (E)
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
4. GLOBAL MARKET PERSPECTIVE
World Recent Past, Current & Future Analysis for Conversational AI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Conversational AI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2021 & 2027
World Recent Past, Current & Future Analysis for Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2021 & 2027
World Recent Past, Current & Future Analysis for IVA by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for IVA by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2021 & 2027
World Recent Past, Current & Future Analysis for Chatbots by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Chatbots by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2021 & 2027
World Conversational AI Market Analysis of Annual Sales in US$ Million for Years 2012 through 2027
World Recent Past, Current & Future Analysis for Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Solutions by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2021 & 2027
World Recent Past, Current & Future Analysis for Cloud by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Cloud by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2021 & 2027
World Recent Past, Current & Future Analysis for On-Premise by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for On-Premise by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2021 & 2027
UNITED STATES
Conversational AI Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2022 (E)
USA Recent Past, Current & Future Analysis for Conversational AI by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
USA 7-Year Perspective for Conversational AI by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2021 & 2027
USA Recent Past, Current & Future Analysis for Conversational AI by Type - IVA and Chatbots - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
USA 7-Year Perspective for Conversational AI by Type - Percentage Breakdown of Value Sales for IVA and Chatbots for the Years 2021 & 2027
USA Recent Past, Current & Future Analysis for Conversational AI by Deployment - Cloud and On-Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
USA 7-Year Perspective for Conversational AI by Deployment - Percentage Breakdown of Value Sales for Cloud and On-Premise for the Years 2021 & 2027
CANADA
Canada Recent Past, Current & Future Analysis for Conversational AI by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Canada 7-Year Perspective for Conversational AI by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2021 & 2027
Canada Recent Past, Current & Future Analysis for Conversational AI by Type - IVA and Chatbots - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Canada 7-Year Perspective for Conversational AI by Type - Percentage Breakdown of Value Sales for IVA and Chatbots for the Years 2021 & 2027
Canada Recent Past, Current & Future Analysis for Conversational AI by Deployment - Cloud and On-Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Canada 7-Year Perspective for Conversational AI by Deployment - Percentage Breakdown of Value Sales for Cloud and On-Premise for the Years 2021 & 2027
JAPAN
Conversational AI Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2022 (E)
Japan Recent Past, Current & Future Analysis for Conversational AI by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Japan 7-Year Perspective for Conversational AI by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2021 & 2027
Japan Recent Past, Current & Future Analysis for Conversational AI by Type - IVA and Chatbots - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Japan 7-Year Perspective for Conversational AI by Type - Percentage Breakdown of Value Sales for IVA and Chatbots for the Years 2021 & 2027
Japan Recent Past, Current & Future Analysis for Conversational AI by Deployment - Cloud and On-Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Japan 7-Year Perspective for Conversational AI by Deployment - Percentage Breakdown of Value Sales for Cloud and On-Premise for the Years 2021 & 2027
CHINA
Conversational AI Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2022 (E)
China Recent Past, Current & Future Analysis for Conversational AI by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
China 7-Year Perspective for Conversational AI by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2021 & 2027
China Recent Past, Current & Future Analysis for Conversational AI by Type - IVA and Chatbots - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
China 7-Year Perspective for Conversational AI by Type - Percentage Breakdown of Value Sales for IVA and Chatbots for the Years 2021 & 2027
China Recent Past, Current & Future Analysis for Conversational AI by Deployment - Cloud and On-Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
China 7-Year Perspective for Conversational AI by Deployment - Percentage Breakdown of Value Sales for Cloud and On-Premise for the Years 2021 & 2027
EUROPE
Conversational AI Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2022 (E)
Europe Recent Past, Current & Future Analysis for Conversational AI by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
Europe 7-Year Perspective for Conversational AI by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2021 & 2027
Europe Recent Past, Current & Future Analysis for Conversational AI by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Europe 7-Year Perspective for Conversational AI by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2021 & 2027
Europe Recent Past, Current & Future Analysis for Conversational AI by Type - IVA and Chatbots - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Europe 7-Year Perspective for Conversational AI by Type - Percentage Breakdown of Value Sales for IVA and Chatbots for the Years 2021 & 2027
Europe Recent Past, Current & Future Analysis for Conversational AI by Deployment - Cloud and On-Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Europe 7-Year Perspective for Conversational AI by Deployment - Percentage Breakdown of Value Sales for Cloud and On-Premise for the Years 2021 & 2027
FRANCE
Conversational AI Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2022 (E)
France Recent Past, Current & Future Analysis for Conversational AI by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
France 7-Year Perspective for Conversational AI by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2021 & 2027
France Recent Past, Current & Future Analysis for Conversational AI by Type - IVA and Chatbots - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
France 7-Year Perspective for Conversational AI by Type - Percentage Breakdown of Value Sales for IVA and Chatbots for the Years 2021 & 2027
France Recent Past, Current & Future Analysis for Conversational AI by Deployment - Cloud and On-Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
France 7-Year Perspective for Conversational AI by Deployment - Percentage Breakdown of Value Sales for Cloud and On-Premise for the Years 2021 & 2027
GERMANY
Conversational AI Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2022 (E)
Germany Recent Past, Current & Future Analysis for Conversational AI by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Germany 7-Year Perspective for Conversational AI by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2021 & 2027
Germany Recent Past, Current & Future Analysis for Conversational AI by Type - IVA and Chatbots - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Germany 7-Year Perspective for Conversational AI by Type - Percentage Breakdown of Value Sales for IVA and Chatbots for the Years 2021 & 2027
Germany Recent Past, Current & Future Analysis for Conversational AI by Deployment - Cloud and On-Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Germany 7-Year Perspective for Conversational AI by Deployment - Percentage Breakdown of Value Sales for Cloud and On-Premise for the Years 2021 & 2027
ITALY
Italy Recent Past, Current & Future Analysis for Conversational AI by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Italy 7-Year Perspective for Conversational AI by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2021 & 2027
Italy Recent Past, Current & Future Analysis for Conversational AI by Type - IVA and Chatbots - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Italy 7-Year Perspective for Conversational AI by Type - Percentage Breakdown of Value Sales for IVA and Chatbots for the Years 2021 & 2027
Italy Recent Past, Current & Future Analysis for Conversational AI by Deployment - Cloud and On-Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Italy 7-Year Perspective for Conversational AI by Deployment - Percentage Breakdown of Value Sales for Cloud and On-Premise for the Years 2021 & 2027
UNITED KINGDOM
Conversational AI Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2022 (E)
UK Recent Past, Current & Future Analysis for Conversational AI by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
UK 7-Year Perspective for Conversational AI by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2021 & 2027
UK Recent Past, Current & Future Analysis for Conversational AI by Type - IVA and Chatbots - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
UK 7-Year Perspective for Conversational AI by Type - Percentage Breakdown of Value Sales for IVA and Chatbots for the Years 2021 & 2027
UK Recent Past, Current & Future Analysis for Conversational AI by Deployment - Cloud and On-Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
UK 7-Year Perspective for Conversational AI by Deployment - Percentage Breakdown of Value Sales for Cloud and On-Premise for the Years 2021 & 2027
REST OF EUROPE
Rest of Europe Recent Past, Current & Future Analysis for Conversational AI by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Europe 7-Year Perspective for Conversational AI by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2021 & 2027
Rest of Europe Recent Past, Current & Future Analysis for Conversational AI by Type - IVA and Chatbots - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Europe 7-Year Perspective for Conversational AI by Type - Percentage Breakdown of Value Sales for IVA and Chatbots for the Years 2021 & 2027
Rest of Europe Recent Past, Current & Future Analysis for Conversational AI by Deployment - Cloud and On-Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Europe 7-Year Perspective for Conversational AI by Deployment - Percentage Breakdown of Value Sales for Cloud and On-Premise for the Years 2021 & 2027
ASIA-PACIFIC
Conversational AI Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2022 (E)
Asia-Pacific Recent Past, Current & Future Analysis for Conversational AI by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Asia-Pacific 7-Year Perspective for Conversational AI by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2021 & 2027
Asia-Pacific Recent Past, Current & Future Analysis for Conversational AI by Type - IVA and Chatbots - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Asia-Pacific 7-Year Perspective for Conversational AI by Type - Percentage Breakdown of Value Sales for IVA and Chatbots for the Years 2021 & 2027
Asia-Pacific Recent Past, Current & Future Analysis for Conversational AI by Deployment - Cloud and On-Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Asia-Pacific 7-Year Perspective for Conversational AI by Deployment - Percentage Breakdown of Value Sales for Cloud and On-Premise for the Years 2021 & 2027
REST OF WORLD
Rest of World Recent Past, Current & Future Analysis for Conversational AI by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of World 7-Year Perspective for Conversational AI by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2021 & 2027
Rest of World Recent Past, Current & Future Analysis for Conversational AI by Type - IVA and Chatbots - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of World 7-Year Perspective for Conversational AI by Type - Percentage Breakdown of Value Sales for IVA and Chatbots for the Years 2021 & 2027
Rest of World Recent Past, Current & Future Analysis for Conversational AI by Deployment - Cloud and On-Premise - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of World 7-Year Perspective for Conversational AI by Deployment - Percentage Breakdown of Value Sales for Cloud and On-Premise for the Years 2021 & 2027

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