Contact Center Analytics

Global Market Trajectory & Analytics

MCP11294

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DATE

JAN 2022

TABLES

123

PAGES

194

EDITION

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USD 4950

CODE

MCP11294


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HIGHLIGHTS & REPORT INDEX

Global Contact Center Analytics Market to Reach $2.3 Billion by 2026

Amid the COVID-19 crisis, the global market for Contact Center Analytics estimated at US$963.7 Million in the year 2020, is projected to reach a revised size of US$2.3 Billion by 2026, growing at a CAGR of 15.4% over the analysis period. On-Demand, one of the segments analyzed in the report, is projected to record a 15.9% CAGR and reach US$1.7 Billion by the end of the analysis period. After a thorough analysis of the business implications of the pandemic and its induced economic crisis, growth in the On-Premises segment is readjusted to a revised 14.7% CAGR for the next 7-year period.

The U.S. Market is Estimated at $336.2 Million in 2021, While China is Forecast to Reach $401.8 Million by 2026

The Contact Center Analytics market in the U.S. is estimated at US$336.2 Million in the year 2021. China, the world`s second largest economy, is forecast to reach a projected market size of US$401.8 Million by the year 2026 trailing a CAGR of 14.8% over the analysis period. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 13.9% and 13.2% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 11.2% CAGR.

SELECT PLAYERS

x, Inc.; CallMiner, Inc.; Cisco Systems, Inc.; Enghouse Interactive; Five9, Inc.; Genesys Telecommunications Laboratories, Inc.; Genpact Ltd.; Mitel Networks Corporation; NICE Ltd.; Oracle Corporation; SAP SE; Servion Global Solutions; Verint Systems, Inc.

SEGMENTS

» Application (Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management, Other Applications) » Deployment (On-Demand, On-Premises)

GEOGRAPHIES

» World » United States » Canada » Japan » China » Europe » France » Germany » Italy » United Kingdom » and Rest of Europe » Asia-Pacific » Rest of World

TABLE OF CONTENTS

1. MARKET OVERVIEW
Influencer Market Insights
World Market Trajectories
Impact of Covid-19 and a Looming Global Recession
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
4. GLOBAL MARKET PERSPECTIVE
World Current & Future Analysis for Contact Center Analytics by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Contact Center Analytics by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2020 & 2027
World Current & Future Analysis for On-Demand by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for On-Demand by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for On-Premises by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for On-Premises by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Log Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Log Management by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Risk and Compliance Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Risk and Compliance Management by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Real-Time Monitoring and Reporting by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Real-Time Monitoring and Reporting by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Workforce Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Workforce Management by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Customer Experience Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Customer Experience Management by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Other Applications by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Other Applications by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
UNITED STATES
USA Current & Future Analysis for Contact Center Analytics by Deployment - On-Demand and On-Premises - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
USA 7-Year Perspective for Contact Center Analytics by Deployment - Percentage Breakdown of Value Sales for On-Demand and On-Premises for the Years 2020 & 2027
USA Current & Future Analysis for Contact Center Analytics by Application - Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
USA 7-Year Perspective for Contact Center Analytics by Application - Percentage Breakdown of Value Sales for Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications for the Years 2020 & 2027
CANADA
Canada Current & Future Analysis for Contact Center Analytics by Deployment - On-Demand and On-Premises - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
Canada 7-Year Perspective for Contact Center Analytics by Deployment - Percentage Breakdown of Value Sales for On-Demand and On-Premises for the Years 2020 & 2027
Canada Current & Future Analysis for Contact Center Analytics by Application - Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
Canada 7-Year Perspective for Contact Center Analytics by Application - Percentage Breakdown of Value Sales for Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications for the Years 2020 & 2027
JAPAN
Japan Current & Future Analysis for Contact Center Analytics by Deployment - On-Demand and On-Premises - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
Japan 7-Year Perspective for Contact Center Analytics by Deployment - Percentage Breakdown of Value Sales for On-Demand and On-Premises for the Years 2020 & 2027
Japan Current & Future Analysis for Contact Center Analytics by Application - Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
Japan 7-Year Perspective for Contact Center Analytics by Application - Percentage Breakdown of Value Sales for Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications for the Years 2020 & 2027
CHINA
China Current & Future Analysis for Contact Center Analytics by Deployment - On-Demand and On-Premises - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
China 7-Year Perspective for Contact Center Analytics by Deployment - Percentage Breakdown of Value Sales for On-Demand and On-Premises for the Years 2020 & 2027
China Current & Future Analysis for Contact Center Analytics by Application - Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
China 7-Year Perspective for Contact Center Analytics by Application - Percentage Breakdown of Value Sales for Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications for the Years 2020 & 2027
EUROPE
Europe Current & Future Analysis for Contact Center Analytics by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
Europe 7-Year Perspective for Contact Center Analytics by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2020 & 2027
Europe Current & Future Analysis for Contact Center Analytics by Deployment - On-Demand and On-Premises - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
Europe 7-Year Perspective for Contact Center Analytics by Deployment - Percentage Breakdown of Value Sales for On-Demand and On-Premises for the Years 2020 & 2027
Europe Current & Future Analysis for Contact Center Analytics by Application - Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
Europe 7-Year Perspective for Contact Center Analytics by Application - Percentage Breakdown of Value Sales for Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications for the Years 2020 & 2027
FRANCE
France Current & Future Analysis for Contact Center Analytics by Deployment - On-Demand and On-Premises - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
France 7-Year Perspective for Contact Center Analytics by Deployment - Percentage Breakdown of Value Sales for On-Demand and On-Premises for the Years 2020 & 2027
France Current & Future Analysis for Contact Center Analytics by Application - Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
France 7-Year Perspective for Contact Center Analytics by Application - Percentage Breakdown of Value Sales for Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications for the Years 2020 & 2027
GERMANY
Germany Current & Future Analysis for Contact Center Analytics by Deployment - On-Demand and On-Premises - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
Germany 7-Year Perspective for Contact Center Analytics by Deployment - Percentage Breakdown of Value Sales for On-Demand and On-Premises for the Years 2020 & 2027
Germany Current & Future Analysis for Contact Center Analytics by Application - Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
Germany 7-Year Perspective for Contact Center Analytics by Application - Percentage Breakdown of Value Sales for Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications for the Years 2020 & 2027
ITALY
Italy Current & Future Analysis for Contact Center Analytics by Deployment - On-Demand and On-Premises - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
Italy 7-Year Perspective for Contact Center Analytics by Deployment - Percentage Breakdown of Value Sales for On-Demand and On-Premises for the Years 2020 & 2027
Italy Current & Future Analysis for Contact Center Analytics by Application - Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
Italy 7-Year Perspective for Contact Center Analytics by Application - Percentage Breakdown of Value Sales for Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications for the Years 2020 & 2027
UNITED KINGDOM
UK Current & Future Analysis for Contact Center Analytics by Deployment - On-Demand and On-Premises - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
UK 7-Year Perspective for Contact Center Analytics by Deployment - Percentage Breakdown of Value Sales for On-Demand and On-Premises for the Years 2020 & 2027
UK Current & Future Analysis for Contact Center Analytics by Application - Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
UK 7-Year Perspective for Contact Center Analytics by Application - Percentage Breakdown of Value Sales for Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications for the Years 2020 & 2027
REST OF EUROPE
Rest of Europe Current & Future Analysis for Contact Center Analytics by Deployment - On-Demand and On-Premises - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
Rest of Europe 7-Year Perspective for Contact Center Analytics by Deployment - Percentage Breakdown of Value Sales for On-Demand and On-Premises for the Years 2020 & 2027
Rest of Europe Current & Future Analysis for Contact Center Analytics by Application - Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
Rest of Europe 7-Year Perspective for Contact Center Analytics by Application - Percentage Breakdown of Value Sales for Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications for the Years 2020 & 2027
ASIA-PACIFIC
Asia-Pacific Current & Future Analysis for Contact Center Analytics by Deployment - On-Demand and On-Premises - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
Asia-Pacific 7-Year Perspective for Contact Center Analytics by Deployment - Percentage Breakdown of Value Sales for On-Demand and On-Premises for the Years 2020 & 2027
Asia-Pacific Current & Future Analysis for Contact Center Analytics by Application - Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
Asia-Pacific 7-Year Perspective for Contact Center Analytics by Application - Percentage Breakdown of Value Sales for Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications for the Years 2020 & 2027
REST OF WORLD
Rest of World Current & Future Analysis for Contact Center Analytics by Deployment - On-Demand and On-Premises - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
Rest of World 7-Year Perspective for Contact Center Analytics by Deployment - Percentage Breakdown of Value Sales for On-Demand and On-Premises for the Years 2020 & 2027
Rest of World Current & Future Analysis for Contact Center Analytics by Application - Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
Rest of World 7-Year Perspective for Contact Center Analytics by Application - Percentage Breakdown of Value Sales for Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications for the Years 2020 & 2027
Total Companies Profiled: 42

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