Cloud Communication Platform

World Market Report

MCP11063

EXECUTIVE ENGAGEMENTS

POOL

4881
Number of executives repeatedly engaged by snail & email outreach

INTERACTIONS

1757
Interactions with Platform & by Email

PARTICIPANTS

457
Unique # Participated

VALIDATIONS

93
Responses Validated*

COMPANIES

92
Responses Validated*
* Login for a full stack data experience

DATE

JAN 2023

TABLES

123

PAGES

219

EDITION

6

PRICE

USD 4950

CODE

MCP11063


COMPETITIVE METRICS

COMPETITORS (ALPHABETICAL)

RANK

(S/A/N/T)

%

VALIDATED RESEARCH *

* S = Strong; A = Active; N = Niche; T= Trivial (<1%)
* Login to Participate & View Data Stacks
* Participating executives must be from a competitive company. Executive credentials are validated by a one-time two-factor authentication, in compliance with GDPR guidelines. Verified executives have complimentary access to our proprietary MarketGlassTM platform and relevant data silos including Trend Data; Brand/IP/TM Feeds; and Market Size, Share & Rank Clusters. Qualified influencers are also invited to join our Expert Panels. Privileges include purchase credits, and collaborative bespoke builds.
View All Companies...

PARTICIPATE NOW!
RESEARCH MODULES EXECUTIVES
  

HIGHLIGHTS & REPORT INDEX

What`s New for 2023?

»Special coverage on Russia-Ukraine war; global inflation; easing of "zero-Covid" policy in China and its `bumpy` reopening; supply chain disruptions, global trade tensions; and risk of recession.
»Global competitiveness and key competitor percentage market shares
» Market presence across multiple geographies - Strong/Active/Niche/Trivial
»Online interactive peer-to-peer collaborative bespoke updates
»Access to our digital archives and MarketGlass Research Platform
»Complimentary updates for one year

Looking Ahead to 2023

The global economy is at a critical crossroads with a number of interlocking challenges and crises running in parallel. The uncertainty around how Russia`s war on Ukraine will play out this year and the war`s role in creating global instability means that the trouble on the inflation front is not over yet. Food and fuel inflation will remain a persistent economic problem. Higher retail inflation will impact consumer confidence and spending. As governments combat inflation by raising interest rates, new job creation will slowdown and impact economic activity and growth. Lower capital expenditure is in the offing as companies go slow on investments, held back by inflation worries and weaker demand. With slower growth and high inflation, developed markets seem primed to enter into a recession. Fears of new COVID outbreaks and China’s already uncertain post-pandemic path poses a real risk of the world experiencing more acute supply chain pain and manufacturing disruptions this year. Volatile financial markets, growing trade tensions, stricter regulatory environment and pressure to mainstream climate change into economic decisions will compound the complexity of challenges faced. Year 2023 is expected to be tough year for most markets, investors and consumers. Nevertheless, there is always opportunity for businesses and their leaders who can chart a path forward with resilience and adaptability.

Global Cloud Communication Platform Market to Reach $28.5 Billion by 2030
In the changed post COVID-19 business landscape, the global market for Cloud Communication Platform estimated at US$4.7 Billion in the year 2022, is projected to reach a revised size of US$28.5 Billion by 2030, growing at a CAGR of 25.3% over the analysis period 2022-2030. Unified Communication & Collaboration (UCC / UCaaS), one of the segments analyzed in the report, is projected to record a 28% CAGR and reach US$17.4 Billion by the end of the analysis period. Taking into account the ongoing post pandemic recovery, growth in the Interactive Voice Response (IVR) segment is readjusted to a revised 23.2% CAGR for the next 8-year period.

The U.S. Market is Estimated at $1.4 Billion, While China is Forecast to Grow at 24% CAGR
The Cloud Communication Platform market in the U.S. is estimated at US$1.4 Billion in the year 2022. China, the world`s second largest economy, is forecast to reach a projected market size of US$4.7 Billion by the year 2030 trailing a CAGR of 24% over the analysis period 2022 to 2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 23.2% and 21.2% respectively over the 2022-2030 period. Within Europe, Germany is forecast to grow at approximately 16.9% CAGR.

SELECT PLAYERS

x, Inc.; Avaya, Inc.; Callfire, Inc.; Cisco Systems, Inc.; Nexmo, Inc.; Plivo Inc.; Telestax, Inc.; Twillo, Inc.

SEGMENTS

» Segment (Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP), Application Programming Interface (API))

GEOGRAPHIES

» World » United States » Canada » Japan » China » Europe » France » Germany » Italy » United Kingdom » and Rest of Europe » Asia-Pacific » Rest of World

TABLE OF CONTENTS

1. MARKET OVERVIEW
Influencer Market Insights
World Market Trajectories
Effective Communication Fosters Business Agility
Cloud Communications are Redefining the Business Processes
Cloud Communication Platforms Pave Way for Smooth Digital Transformation
APIs Indispensable in Data Communication
Competitive Market Presence - Strong/Active/Niche/Trivial for 92 Players Worldwide in 2022 (E)
Cloud Communication Platform – Global Key Competitors Percentage Market Share in 2022 (E)
Impact of Covid-19 and a Looming Global Recession
Product Overview
Cloud Communications
Major Use Cases of Cloud Communications
Cloud Communication Platform
Cloud Communication Platform Solutions
Unified Communication and Collaboration (UCC/UCaaS)
Web Real-Time Communication (WebRTC)
Interactive Voice Response (IVR)
Application Programming Interface (API)
Reporting and Analytics
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
Explosion of Enterprise Mobility Drives the Evolution of Cloud Communication Platforms
Robust Penetration of BYOD Spurs Growth Opportunities
Advent of Web Real Time Communication to Invigorate Market Growth
5G to Turbo Charge Cloud Communication Services
Expanding BPO Sector to Boost Adoption of Cloud Communication Platforms
Integration of Cloud Communication Platforms by Large Enterprises with Global Footprint Spurs Market Growth
Small Businesses Leverage VoIP to Gain Competitive Edge
Time to Overcome Aging Phone System and Overloaded IT Issues
Major Factors Driving Growth
Convergence of IoT and UC Technologies
Table: Installed Base of Internet of Things (IoT) Connected Devices Worldwide in Billion from the Years 2018 through 2022
Flourishing E-Commerce Industry Bolsters Market Growth
Other Key Trends Influencing Cloud Communication
UCaaS and SD-WAN Duo to Overpower Enterprise Challenges
Major Challenges Hindering Growth of Cloud Communication Platforms
Major Challenges of VoIP
Key Issues in Unified Communications
API Challenges
Major Cloud Communication Platforms for Businesses
Key Cloud Communication Platforms Software
4. GLOBAL MARKET PERSPECTIVE
World Cloud Communication Platform Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030
World Recent Past, Current & Future Analysis for Cloud Communication Platform by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
World 8-Year Perspective for Cloud Communication Platform by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2023 & 2030
World Recent Past, Current & Future Analysis for Unified Communication & Collaboration (UCC / UCaaS) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
World 8-Year Perspective for Unified Communication & Collaboration (UCC / UCaaS) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
World Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
World 8-Year Perspective for Interactive Voice Response (IVR) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
World Recent Past, Current & Future Analysis for Reporting & Analytics by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
World 8-Year Perspective for Reporting & Analytics by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
World Recent Past, Current & Future Analysis for Web Real-Time Communication (WebRTC) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
World 8-Year Perspective for Web Real-Time Communication (WebRTC) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
World Recent Past, Current & Future Analysis for Voice Over Internet Protocol (VoIP) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
World 8-Year Perspective for Voice Over Internet Protocol (VoIP) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
World Recent Past, Current & Future Analysis for Application Programming Interface (API) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
World 8-Year Perspective for Application Programming Interface (API) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
UNITED STATES
Cloud Communication Platform Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2023 (E)
USA Recent Past, Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
USA 8-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) for the Years 2023 & 2030
CANADA
Canada Recent Past, Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Canada 8-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) for the Years 2023 & 2030
JAPAN
Cloud Communication Platform Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2023 (E)
Japan Recent Past, Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Japan 8-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) for the Years 2023 & 2030
CHINA
Cloud Communication Platform Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2023 (E)
China Recent Past, Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
China 8-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) for the Years 2023 & 2030
EUROPE
Cloud Communication Platform Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2023 (E)
Europe Recent Past, Current & Future Analysis for Cloud Communication Platform by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
Europe 8-Year Perspective for Cloud Communication Platform by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2023 & 2030
Europe Recent Past, Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Europe 8-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) for the Years 2023 & 2030
FRANCE
Cloud Communication Platform Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2023 (E)
France Recent Past, Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
France 8-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) for the Years 2023 & 2030
GERMANY
Cloud Communication Platform Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2023 (E)
Germany Recent Past, Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Germany 8-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) for the Years 2023 & 2030
ITALY
Italy Recent Past, Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Italy 8-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) for the Years 2023 & 2030
UNITED KINGDOM
Cloud Communication Platform Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2023 (E)
UK Recent Past, Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
UK 8-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) for the Years 2023 & 2030
REST OF EUROPE
Rest of Europe Recent Past, Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Rest of Europe 8-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) for the Years 2023 & 2030
ASIA-PACIFIC
Cloud Communication Platform Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2023 (E)
Asia-Pacific Recent Past, Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Asia-Pacific 8-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) for the Years 2023 & 2030
REST OF WORLD
Rest of World Recent Past, Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
Rest of World 8-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) for the Years 2023 & 2030

PREVIEW REPORT

YOUR PRIVACY MATTERS!

Our robust permission-based engagement strategy requires a one-time double opt-in and/or re-consent for all users. We will re-establish consent once a year from date of last use. Both these practices exceed GDPR mandates.

What we store: Primary coordinates such as email, company address and phone. In-house developed influencer rank.
How we store: Encrypted and additionally secured by firewalls.
How we use your data: Only to contact you directly. We never share your coordinates with any individual or entity outside our company for any reason.
Privacy queries: Privacy@StrategyR.com