Cloud Communication Platform

Global Market Trajectory & Analytics

MCP11063

EXECUTIVE ENGAGEMENTS

POOL

4881
Number of executives repeatedly engaged by snail & email outreach

INTERACTIONS

1757
Interactions with Platform & by Email

PARTICIPANTS

457
Unique # Participated

VALIDATIONS

93
Responses Validated*

COMPANIES

92
Responses Validated*
* Login for a full stack data experience

DATE

MAY 2021

TABLES

44

PAGES

166

EDITION

6

PRICE

USD 4950

CODE

MCP11063


COMPETITIVE METRICS

COMPANY

D S N T

% *

5G Networks Limited

8x8, Inc.

A2X Limited

AdSwerve

AdvanceCare - Gestao de ServiCos de Saude, S.A.

Advantage Smollan

Altura Publishing, S.A.

Amada Co., Ltd.

Amadeus IT Group SA

AndCo Works Limited.

*Login to Participate & View Data Stacks
View 92 Companies...

SUBMIT
Note: Best viewed in Landscape Mode
  

HIGHLIGHTS & REPORT INDEX

Global Cloud Communication Platform Market to Reach $13.5 Billion by 2026

Amid the COVID-19 crisis, the global market for Cloud Communication Platform estimated at US$3.2 Billion in the year 2020, is projected to reach a revised size of US$13.5 Billion by 2026, growing at a CAGR of 24.3% over the analysis period. Unified Communication & Collaboration (UCC/UCaaS), one of the segments analyzed in the report, is projected to record a 27% CAGR and reach US$9.1 Billion by the end of the analysis period. After a thorough analysis of the business implications of the pandemic and its induced economic crisis, growth in the Web Real-Time Communication (WebRTC) segment is readjusted to a revised 19.7% CAGR for the next 7-year period.

The U.S. Market is Estimated at $1.2 Billion in 2021, While China is Forecast to Reach $2 Billion by 2026

The Cloud Communication Platform market in the U.S. is estimated at US$1.2 Billion in the year 2021. China, the world`s second largest economy, is forecast to reach a projected market size of US$2 Billion by the year 2026 trailing a CAGR of 23.5% over the analysis period. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 22.1% and 20.4% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 16.7% CAGR.

Interactive Voice Response (IVR) Segment to Reach $1.2 Billion by 2026

In the global Interactive Voice Response (IVR) segment, USA, Canada, Japan, China and Europe will drive the 22.2% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$268.5 Million in the year 2020 will reach a projected size of US$1.1 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$285 Million by the year 2026.

SELECT PLAYERS

x, Inc.; Avaya, Inc.; Callfire, Inc.; Cisco Systems, Inc.; Nexmo, Inc.; Plivo Inc.; Telestax, Inc.; Twillo, Inc.

SEGMENTS

» Segment (Unified Communication and Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API), Reporting and Analytics)

GEOGRAPHIES

» World » United States » Canada » Japan » China » Europe » France » Germany » Italy » United Kingdom » and Rest of Europe » Asia-Pacific » Rest of World

TABLE OF CONTENTS

1. MARKET OVERVIEW
Influencer Market Insights
World Market Trajectories
Effective Communication Fosters Business Agility
Cloud Communications are Redefining the Business Processes
Cloud Communication Platforms Pave Way for Smooth Digital Transformation
APIs Indispensable in Data Communication
Impact of Covid-19 and a Looming Global Recession
Product Overview
Cloud Communications
Major Use Cases of Cloud Communications
Cloud Communication Platform
Cloud Communication Platform Solutions
Unified Communication and Collaboration (UCC/UCaaS)
Web Real-Time Communication (WebRTC)
Interactive Voice Response (IVR)
Application Programming Interface (API)
Reporting and Analytics
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
Explosion of Enterprise Mobility Drives the Evolution of Cloud Communication Platforms
Robust Penetration of BYOD Spurs Growth Opportunities
Advent of Web Real Time Communication to Invigorate Market Growth
5G to Turbo Charge Cloud Communication Services
Expanding BPO Sector to Boost Adoption of Cloud Communication Platforms
Integration of Cloud Communication Platforms by Large Enterprises with Global Footprint Spurs Market Growth
Small Businesses Leverage VoIP to Gain Competitive Edge
Time to Overcome Aging Phone System and Overloaded IT Issues
Major Factors Driving Growth
Convergence of IoT and UC Technologies
Table: Installed Base of Internet of Things (IoT) Connected Devices Worldwide in Billion from the Years 2018 through 2022
Flourishing E-Commerce Industry Bolsters Market Growth
Other Key Trends Influencing Cloud Communication
UCaaS and SD-WAN Duo to Overpower Enterprise Challenges
Major Challenges Hindering Growth of Cloud Communication Platforms
Major Challenges of VoIP
Key Issues in Unified Communications
API Challenges
Major Cloud Communication Platforms for Businesses
Key Cloud Communication Platforms Software
4. GLOBAL MARKET PERSPECTIVE
World Current & Future Analysis for Cloud Communication Platform by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Cloud Communication Platform by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2020 & 2027
World Current & Future Analysis for Unified Communication & Collaboration (UCC/UCaaS) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Unified Communication & Collaboration (UCC/UCaaS) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Web Real-Time Communication (WebRTC) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Web Real-Time Communication (WebRTC) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Interactive Voice Response (IVR) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Interactive Voice Response (IVR) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Voice over Internet Protocol (VoIP) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Voice over Internet Protocol (VoIP) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Application Programming Interface (API) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Application Programming Interface (API) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
World Current & Future Analysis for Reporting & Analytics by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Reporting & Analytics by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
UNITED STATES
USA Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
USA 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics for the Years 2020 & 2027
CANADA
Canada Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Canada 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics for the Years 2020 & 2027
JAPAN
Japan Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Japan 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics for the Years 2020 & 2027
CHINA
China Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
China 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics for the Years 2020 & 2027
EUROPE
Europe Current & Future Analysis for Cloud Communication Platform by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
Europe 7-Year Perspective for Cloud Communication Platform by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2020 & 2027
Europe Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Europe 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics for the Years 2020 & 2027
FRANCE
France Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
France 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics for the Years 2020 & 2027
GERMANY
Germany Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Germany 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics for the Years 2020 & 2027
ITALY
Italy Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Italy 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics for the Years 2020 & 2027
UNITED KINGDOM
UK Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
UK 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics for the Years 2020 & 2027
REST OF EUROPE
Rest of Europe Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Europe 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics for the Years 2020 & 2027
ASIA-PACIFIC
Asia-Pacific Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Asia-Pacific 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics for the Years 2020 & 2027
REST OF WORLD
Rest of World Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of World 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics for the Years 2020 & 2027
Total Companies Profiled: 92

PREVIEW REPORT

YOUR PRIVACY MATTERS!

Our robust permission-based engagement strategy requires a one-time double opt-in and/or re-consent for all users. We will re-establish consent once a year from date of last use. Both these practices exceed GDPR mandates.

What we store: Primary coordinates such as email, company address and phone. In-house developed influencer rank.
How we store: Encrypted and additionally secured by firewalls.
How we use your data: Only to contact you directly. We never share your coordinates with any individual or entity outside our company for any reason.
Privacy queries: Privacy@StrategyR.com