Cloud-Based BPO

World Market Report

MCP11096

EXECUTIVE ENGAGEMENTS

POOL

52461
Number of executives repeatedly engaged by snail & email outreach

INTERACTIONS

16788
Interactions with Platform & by Email

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3693
Unique # Participated

VALIDATIONS

106
Responses Validated*

COMPANIES

29
Responses Validated*
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DATE

OCT 2022

TABLES

123

PAGES

188

EDITION

7

PRICE

USD 4950

CODE

MCP11096


COMPETITIVE METRICS

COMPETITORS (ALPHABETICAL)

RANK

(S/A/N/T)

%

VALIDATED RESEARCH *

* S = Strong; A = Active; N = Niche; T= Trivial (<1%)
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HIGHLIGHTS & REPORT INDEX

What's New for 2022?

» Global competitiveness and key competitor percentage market shares
» Market presence across multiple geographies - Strong/Active/Niche/Trivial
» Online interactive peer-to-peer collaborative bespoke updates
» Access to our digital archives and MarketGlass Research Platform
» Complimentary updates for one year

Global Cloud-Based BPO Market to Reach $304.3 Billion by 2027
In the changed post COVID-19 business landscape, the global market for Cloud-Based BPO estimated at US$91.2 Billion in the year 2020, is projected to reach a revised size of US$304.3 Billion by 2027, growing at a CAGR of 18.8% over the analysis period 2020-2027. Human Resource, one of the segments analyzed in the report, is projected to record a 15.6% CAGR and reach US$105.3 Billion by the end of the analysis period. Taking into account the ongoing post pandemic recovery, growth in the eCommerce segment is readjusted to a revised 22.5% CAGR for the next 7-year period.

The U.S. Market is Estimated at $27.1 Billion, While China is Forecast to Grow at 18.6% CAGR
The Cloud-Based BPO market in the U.S. is estimated at US$27.1 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$54.3 Billion by the year 2027 trailing a CAGR of 18.6% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 16.3% and 16.2% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 13.4% CAGR.Finance & Accounting Segment to Record 21.3% CAGR
In the global Finance & Accounting segment, USA, Canada, Japan, China and Europe will drive the 21.3% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$10 Billion in the year 2020 will reach a projected size of US$38.4 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets.

SELECT PLAYERS

Accenture PLC; Atos SE; Capgemini SE; Capita PLC; CGI Group, Inc.; Genpact; HCL Technologies Ltd.; IBM Corporation; Oracle Corporation; Xerox Corporation

SEGMENTS

» Segment (Human Resource, eCommerce, Finance & Accounting, Sales & Marketing, Customer Care, Other Segments)

GEOGRAPHIES

» World » United States » Canada » Japan » China » Europe » France » Germany » Italy » United Kingdom » and Rest of Europe » Asia-Pacific » Rest of World

TABLE OF CONTENTS

1. MARKET OVERVIEW
Influencer Market Insights
World Market Trajectories
Cloud-based BPO – Global Key Competitors Percentage Market Share in 2022 (E)
Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2022 (E)
Impact of Covid-19 and a Looming Global Recession
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
4. GLOBAL MARKET PERSPECTIVE
World Recent Past, Current & Future Analysis for Cloud-Based BPO by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Cloud-Based BPO by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2021 & 2027
World Recent Past, Current & Future Analysis for Human Resource by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Human Resource by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2021 & 2027
World Recent Past, Current & Future Analysis for Finance & Accounting by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Finance & Accounting by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2021 & 2027
World Recent Past, Current & Future Analysis for Customer Care by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Customer Care by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2021 & 2027
World Recent Past, Current & Future Analysis for Sales & Marketing by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Sales & Marketing by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2021 & 2027
World Recent Past, Current & Future Analysis for Other Segments by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for Other Segments by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2021 & 2027
World Cloud-Based BPO Market Analysis of Annual Sales in US$ Million for Years 2012 through 2027
World Recent Past, Current & Future Analysis for eCommerce by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World 7-Year Perspective for eCommerce by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2021 & 2027
UNITED STATES
Cloud-Based BPO Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2022 (E)
USA Recent Past, Current & Future Analysis for Cloud-Based BPO by Segment - Human Resource, eCommerce, Finance & Accounting, Sales & Marketing, Customer Care and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
USA 7-Year Perspective for Cloud-Based BPO by Segment - Percentage Breakdown of Value Sales for Human Resource, eCommerce, Finance & Accounting, Sales & Marketing, Customer Care and Other Segments for the Years 2021 & 2027
CANADA
Canada Recent Past, Current & Future Analysis for Cloud-Based BPO by Segment - Human Resource, eCommerce, Finance & Accounting, Sales & Marketing, Customer Care and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Canada 7-Year Perspective for Cloud-Based BPO by Segment - Percentage Breakdown of Value Sales for Human Resource, eCommerce, Finance & Accounting, Sales & Marketing, Customer Care and Other Segments for the Years 2021 & 2027
JAPAN
Cloud-Based BPO Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2022 (E)
Japan Recent Past, Current & Future Analysis for Cloud-Based BPO by Segment - Human Resource, eCommerce, Finance & Accounting, Sales & Marketing, Customer Care and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Japan 7-Year Perspective for Cloud-Based BPO by Segment - Percentage Breakdown of Value Sales for Human Resource, eCommerce, Finance & Accounting, Sales & Marketing, Customer Care and Other Segments for the Years 2021 & 2027
CHINA
Cloud-Based BPO Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2022 (E)
China Recent Past, Current & Future Analysis for Cloud-Based BPO by Segment - Human Resource, eCommerce, Finance & Accounting, Sales & Marketing, Customer Care and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
China 7-Year Perspective for Cloud-Based BPO by Segment - Percentage Breakdown of Value Sales for Human Resource, eCommerce, Finance & Accounting, Sales & Marketing, Customer Care and Other Segments for the Years 2021 & 2027
EUROPE
Cloud-Based BPO Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2022 (E)
Europe Recent Past, Current & Future Analysis for Cloud-Based BPO by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
Europe 7-Year Perspective for Cloud-Based BPO by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2021 & 2027
Europe Recent Past, Current & Future Analysis for Cloud-Based BPO by Segment - Human Resource, eCommerce, Finance & Accounting, Sales & Marketing, Customer Care and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Europe 7-Year Perspective for Cloud-Based BPO by Segment - Percentage Breakdown of Value Sales for Human Resource, eCommerce, Finance & Accounting, Sales & Marketing, Customer Care and Other Segments for the Years 2021 & 2027
FRANCE
Cloud-Based BPO Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2022 (E)
France Recent Past, Current & Future Analysis for Cloud-Based BPO by Segment - Human Resource, eCommerce, Finance & Accounting, Sales & Marketing, Customer Care and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
France 7-Year Perspective for Cloud-Based BPO by Segment - Percentage Breakdown of Value Sales for Human Resource, eCommerce, Finance & Accounting, Sales & Marketing, Customer Care and Other Segments for the Years 2021 & 2027
GERMANY
Cloud-Based BPO Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2022 (E)
Germany Recent Past, Current & Future Analysis for Cloud-Based BPO by Segment - Human Resource, eCommerce, Finance & Accounting, Sales & Marketing, Customer Care and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Germany 7-Year Perspective for Cloud-Based BPO by Segment - Percentage Breakdown of Value Sales for Human Resource, eCommerce, Finance & Accounting, Sales & Marketing, Customer Care and Other Segments for the Years 2021 & 2027
ITALY
Italy Recent Past, Current & Future Analysis for Cloud-Based BPO by Segment - Human Resource, eCommerce, Finance & Accounting, Sales & Marketing, Customer Care and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Italy 7-Year Perspective for Cloud-Based BPO by Segment - Percentage Breakdown of Value Sales for Human Resource, eCommerce, Finance & Accounting, Sales & Marketing, Customer Care and Other Segments for the Years 2021 & 2027
UNITED KINGDOM
Cloud-Based BPO Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2022 (E)
UK Recent Past, Current & Future Analysis for Cloud-Based BPO by Segment - Human Resource, eCommerce, Finance & Accounting, Sales & Marketing, Customer Care and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
UK 7-Year Perspective for Cloud-Based BPO by Segment - Percentage Breakdown of Value Sales for Human Resource, eCommerce, Finance & Accounting, Sales & Marketing, Customer Care and Other Segments for the Years 2021 & 2027
REST OF EUROPE
Rest of Europe Recent Past, Current & Future Analysis for Cloud-Based BPO by Segment - Human Resource, eCommerce, Finance & Accounting, Sales & Marketing, Customer Care and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Europe 7-Year Perspective for Cloud-Based BPO by Segment - Percentage Breakdown of Value Sales for Human Resource, eCommerce, Finance & Accounting, Sales & Marketing, Customer Care and Other Segments for the Years 2021 & 2027
ASIA-PACIFIC
Cloud-Based BPO Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2022 (E)
Asia-Pacific Recent Past, Current & Future Analysis for Cloud-Based BPO by Segment - Human Resource, eCommerce, Finance & Accounting, Sales & Marketing, Customer Care and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Asia-Pacific 7-Year Perspective for Cloud-Based BPO by Segment - Percentage Breakdown of Value Sales for Human Resource, eCommerce, Finance & Accounting, Sales & Marketing, Customer Care and Other Segments for the Years 2021 & 2027
REST OF WORLD
Rest of World Recent Past, Current & Future Analysis for Cloud-Based BPO by Segment - Human Resource, eCommerce, Finance & Accounting, Sales & Marketing, Customer Care and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of World 7-Year Perspective for Cloud-Based BPO by Segment - Percentage Breakdown of Value Sales for Human Resource, eCommerce, Finance & Accounting, Sales & Marketing, Customer Care and Other Segments for the Years 2021 & 2027

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