EXECUTIVE ENGAGEMENTS
OUTREACH
28132
Number of executives repeatedly engaged by snail & email outreach
INTERACTIONS
2532
Interactions with Platform & by Email
PARTICIPANTS
563
Unique # Participated
VALIDATIONS
86
Responses Validated*
COMPETITORS
206
Responses Validated*
* Login for a full stack data experience
DATE
APR 2021
TABLES
219
PAGES
776
EDITION
18
PRICE
USD 4950
*Engagement stats are ongoing and dynamic
HIGHLIGHTS
Amid the COVID-19 crisis, the global market for Business Process Outsourcing (BPO) estimated at US$232.1 Billion in the year 2020, is projected to reach a revised size of US$367.5 Billion by 2027, growing at a CAGR of 6.8% over the analysis period 2020-2027. Customer Services, one of the segments analyzed in the report, is projected to record a 7.8% CAGR and reach US$136.3 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Human Resources segment is readjusted to a revised 6.8% CAGR for the next 7-year period.
The Business Process Outsourcing (BPO) market in the U.S. is estimated at US$62.7 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$81 Billion by the year 2027 trailing a CAGR of 10.5% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 3.7% and 6.1% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 4.3% CAGR.
In the global Finance & Accounting segment, USA, Canada, Japan, China and Europe will drive the 5.3% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$41.4 Billion in the year 2020 will reach a projected size of US$59.5 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$50 Billion by the year 2027, while Latin America will expand at a 7% CAGR through the analysis period.
SELECT PLAYERS
Accenture Plc; Alight Solutions LLC; American Data Exchange (AMDATEX); Atos SE; Automatic Data Processing, Inc.; Capgemini SE; Capita Plc; Ceridian HCM, Inc.; CGI Group, Inc.; Cognizant Technology Solutions Corporation; DXC Technology Co.; EXLService Holdings, Inc.; Genpact Limited; Infosys BPM Limited; International Business Machines Corp.; KARVY Global Services Limited; NGA Human Resources; NTT DATA, Inc.; Randstad Holding NV; Sopra Steria Group; StarTek, Inc.; Tata Consultancy Services Limited; TriNet Group, Inc.; Wipro Limited; WNS Global Services Ltd.
SEGMENTS
» Type (Customer Services, Human Resources, Finance & Accounting, KPO, Other Types) » End-Use (Telecommunications & Technology, BFSI, Manufacturing, Retail, Other End-Uses)
GEOGRAPHIES
» World » USA » Canada » Japan » China » Europe » France » Germany » Italy » UK » Spain » Russia » Rest of Europe » Asia-Pacific » Australia » India » South Korea » Rest of Asia-Pacific » Latin America » Argentina » Brazil » Mexico » Rest of Latin America » Middle East » Iran » Israel » Saudi Arabia » UAE » Rest of Middle East » Africa
TABLE OF CONTENTS
| I. METHODOLOGY |
| II. EXECUTIVE SUMMARY |
| 1. MARKET OVERVIEW |
| Influencer Market Insights |
| World Market Trajectories |
| COVID-19 Pandemic to Dent Market Prospects in the Immediate Term |
| EXHIBIT: Reshoring to Gather Steam in Post COVID-19 Environment: Top Reasons for Reshoring (% of Client Companies Ascribing to Each Reason) |
| COVID-19 Induced Recession to Curtail Commercial Enterprise Activity, While Inducing Weakness into BPO Sector |
| EXHIBIT: World Economic Growth Projections (Real GDP, annual % Change) for 2019, 2020 & 2021 |
| An Introduction to Business Process Outsourcing (BPO) |
| Vertical BPO Vs. Horizontal BPO |
| Onsite BPO Vs. Offsite BPO Vs. Offshore BPO |
| BPO Business Models |
| Salient Features of Transactional, Niche & Comprehensive BPO Models |
| Common Services Offered by BPO Providers |
| Business Process Outsourcing (BPO): Current Market Scenario and Outlook |
| A Sneak Peak into Key Trends Observed by the BPO Industry |
| Developed Regions to Remain Primary Revenue Contributors |
| EXHIBIT: World BPO Market by Region (2020 & 2027): Percentage Breakdown of Revenues for Developed and Developing Regions |
| Robust Growth Opportunities in Developing Regions |
| The Asian BPO Phenomenon: Enabled by `Triple Convergence’ |
| Latin America Emerges as a Global Delivery Location |
| EXHIBIT: Global BPO Market - Geographic Regions Ranked by Value CAGR for 2020-2027 |
| A Brief Overview of Major Outsourcing Destinations |
| Competitive Landscape |
| Major Vendors of Finance & Accounting BPO Services |
| EXHIBIT: Leading Players in the Global F&A BPO Market (2019): Percentage Breakdown of Revenues |
| Procurement BPO Services: Dominant Players |
| ADP Holds Edge in HR BPO |
| Genpact: Prime Vendor of Banking BPO Services |
| Service Providers Focus on Innovative Offerings to Move Up Value Chain |
| M&A Activity Intensifies |
| Recent Market Activity |
| 2. FOCUS ON SELECT PLAYERS |
| 3. MARKET TRENDS & DRIVERS |
| Established Role in Business Process Implementation Across Diverse Sectors to Sustain Long-Term Growth |
| BPO: A Robust Tool for Enabling Global Expansion |
| For Creating Truly Global Products |
| To Drive Satisfaction Levels Among Customers Worldwide |
| Higher Awareness about Outsourcing Benefits: Another Major Factor Favoring Long-Term Growth |
| Advanced Technologies Strengthen Capabilities of BPO Model |
| Internet of Things (IoT) for Effective Delivery of BPO Services |
| Robotic Automation & Artificial Intelligence (AI) Seek Bigger Role in BPO Operations |
| Social Media Networking Trend Transforms Business Strategies |
| Growing Popularity of Cloud Computing |
| Growing Use of Mobile Based Customer Service Applications |
| Voice Biometrics: Growing Role in Customer Verification |
| Big Data Remains in Contention to Streamline Operations |
| BPO Providers Warm up to Green Computing |
| Strategic Innovations Take Center Stage in BPO Industry |
| Select Latest Innovations in the BPO Market |
| Commoditization, and Rise of Industry-Specific BPO, MSM & Bundled IT-BPO Services to Reshape the BPO Market |
| Platform BPO Seeks Opportunities |
| Platform BPO Vs Traditional BPO |
| Advantages of Platform BPO |
| Challenges for Platform BPO |
| Sourcing Strategy: Means to Achieve Business Process |
| Sole Sourcing: A Model for Increasing Operational Efficiency |
| Multi-Source Approach Gathers Steam |
| The Importance of Impact Sourcing |
| Offshore BPO Remains Highly Relevant Offering Cost Economies |
| Nearshoring Finds Favor among Businesses |
| Trade-off between Quality & Cost Warrants Revamp of the Global BPO Industry |
| Emphasis on Business Process Improvement to Extend Opportunities |
| Small and Mid-Size Businesses (SMBs): Expanding Clientele |
| Novel Opportunities for BPO in New Business Areas |
| An Insight into Major Horizontal Segments |
| Customer Services BPO: Largest Product Category |
| Human Resources BPO (HRO) Remains a High-Profile Segment |
| Finance and Accounting BPO (FAO): A Thriving Market |
| Knowledge Process Outsourcing (KPO): A Small yet Growing Market |
| Procurement BPO: An Overview |
| Review of Select End-Use Markets |
| Manufacturing: Noteworthy End-Use Sector |
| COVID-19 Impact on Manufacturing Sector to Curtail Short-Term Prospects for BPO Services |
| Telecommunications & Technology |
| Banking, Insurance & Finance Services |
| Banking Sector |
| Insurance |
| Retail Sector |
| Other End-Use Sectors |
| Issues & Challenges |
| Protectionist Policies Niggle Offshore BPOs |
| Uncertainties in Politico-Economic Policies Challenge BPO Sector |
| Re-shoring Strategies Highlight Salary Disparities in Different Regions |
| Alternate Offshore Locations Challenge Dominance of Traditional Centers |
| Data Security Issues |
| 4. GLOBAL MARKET PERSPECTIVE |
| World Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| World Historic Review for Business Process Outsourcing (BPO) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| World 15-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets for Years 2012, 2020 & 2027 |
| World Current & Future Analysis for Customer Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| World Historic Review for Customer Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| World 15-Year Perspective for Customer Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027 |
| World Current & Future Analysis for Human Resources by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| World Historic Review for Human Resources by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| World 15-Year Perspective for Human Resources by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027 |
| World Current & Future Analysis for Finance & Accounting by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| World Historic Review for Finance & Accounting by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| World 15-Year Perspective for Finance & Accounting by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027 |
| World Current & Future Analysis for KPO by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| World Historic Review for KPO by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| World 15-Year Perspective for KPO by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027 |
| World Current & Future Analysis for Other Types by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| World Historic Review for Other Types by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| World 15-Year Perspective for Other Types by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027 |
| World Current & Future Analysis for Telecommunications & Technology by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| World Historic Review for Telecommunications & Technology by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| World 15-Year Perspective for Telecommunications & Technology by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027 |
| World Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| World Historic Review for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| World 15-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027 |
| World Current & Future Analysis for Manufacturing by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| World Historic Review for Manufacturing by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| World 15-Year Perspective for Manufacturing by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027 |
| World Current & Future Analysis for Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| World Historic Review for Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| World 15-Year Perspective for Retail by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027 |
| World Current & Future Analysis for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| World Historic Review for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| World 15-Year Perspective for Other End-Uses by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027 |
| III. MARKET ANALYSIS |
| UNITED STATES |
| The United States: Prime BPO Market |
| EXHIBIT: Percentage (%) Share of the US in the World BPO Revenues (2020E & 2027P) |
| Outsourcing Strategy Evolution in the US - A Review |
| American Enterprises Rely on Offshoring to Save Costs |
| Nearshore Strategy Gains Strength |
| A Review of BPO in Key Application Segments |
| Win-Win for US Outsourcing Companies |
| Indian BPOs Set Up Onshore Service Centers in US |
| Impact of Protectionist Policies |
| USA Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| USA Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| USA 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| USA Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| USA Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| USA 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| CANADA |
| HR Outsourcing: On an Upswing |
| Canada Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Canada Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Canada 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| Canada Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Canada Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Canada 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| JAPAN |
| Japan Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Japan Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Japan 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| Japan Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Japan Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Japan 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| CHINA |
| Market Overview |
| Emphasis on ‘China-to-China’ Outsourcing |
| Back Office Outsourcing |
| HR Outsourcing in China |
| China Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| China Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| China 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| China Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| China Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| China 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| EUROPE |
| BPO Sector in Europe - An Overview |
| Trends & Opportunities |
| Europe Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| Europe Historic Review for Business Process Outsourcing (BPO) by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Europe 15-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets for Years 2012, 2020 & 2027 |
| Europe Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Europe Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Europe 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| Europe Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Europe Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Europe 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| FRANCE |
| France Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| France Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| France 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| France Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| France Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| France 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| GERMANY |
| Germany - A Key Consumer of BPO & SSC Services |
| Germany Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Germany Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Germany 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| Germany Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Germany Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Germany 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| ITALY |
| Italy Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Italy Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Italy 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| Italy Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Italy Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Italy 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| UNITED KINGDOM |
| Major BPO Destination in Europe |
| Competitive Landscape |
| EXHIBIT: Leading Players in UK BPO Services Market (2019E): Percentage Breakdown of Market Share |
| Domestic Vendors Eye Overseas Markets |
| UK Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| UK Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| UK 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| UK Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| UK Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| UK 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| SPAIN |
| Spain Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Spain Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Spain 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| Spain Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Spain Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Spain 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| RUSSIA |
| Market Overview |
| Russia Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Russia Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Russia 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| Russia Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Russia Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Russia 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| REST OF EUROPE |
| Central & Eastern Europe (CEE) Emerges as Outsourcing Hub |
| Focus on Nordic Region Outsourcing Market – A Complementary Review |
| Rest of Europe Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Rest of Europe Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Rest of Europe 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| Rest of Europe Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Rest of Europe Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Rest of Europe 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| ASIA-PACIFIC |
| Asia-Pacific - The Rapidly Growing BPO Market |
| Asia-Pacific Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - Australia, India, South Korea and Rest of Asia-Pacific Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| Asia-Pacific Historic Review for Business Process Outsourcing (BPO) by Geographic Region - Australia, India, South Korea and Rest of Asia-Pacific Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Asia-Pacific 15-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Sales for Australia, India, South Korea and Rest of Asia-Pacific Markets for Years 2012, 2020 & 2027 |
| Asia-Pacific Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Asia-Pacific Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Asia-Pacific 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| Asia-Pacific Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Asia-Pacific Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Asia-Pacific 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| AUSTRALIA |
| Brief Market Overview |
| Australia Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Australia Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Australia 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| Australia Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Australia Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Australia 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| INDIA |
| India’s Formidable BPO Industry Leads the Way |
| Outsourcers from India Set to Gain from Consolidation of Technology Engagements by Clients amidst COVID-19 Crisis |
| Vast Pool of Skilled Workforce, Low Cost Operations & Overall Competencies Steer Indian BPO Sector |
| The Changing Role of Indian BPOs |
| Role of Captive BPOs |
| BPO Industry Focuses on Inorganic Growth Strategy |
| KPO Industry Gains Efficiency |
| Reverse Outsourcing: New Trend in Outsourcing |
| Financial Services Market - A Vital BPO Vertical |
| HR Outsourcing in India |
| Rural BPO Concept Strengthens |
| SMEs: Potential for Growth |
| Tier-II and Tier III Cities to Gain Prominence |
| Long Term Prospects Remain Favorable |
| Challenges Confronting Indian BPO Industry |
| The Dampeners |
| BPO Vendor Landscape in India |
| India Centric BPO Providers - Breakdown by Vertical Industry |
| India-Centric BPO Providers: Breakdown by Product/Service Offerings |
| India Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| India Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| India 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| India Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| India Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| India 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| SOUTH KOREA |
| South Korea Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| South Korea Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| South Korea 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| South Korea Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| South Korea Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| South Korea 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| REST OF ASIA-PACIFIC |
| Malaysia |
| Philippines - A Favorable Destination for BPO Sector |
| Key Factors Responsible for Philippines’ Success in BPO Sector |
| Demand for Value-Added Services Drives Development of KPO |
| EXHIBIT: Philippines BPO Industry by End-Use Sector (2020E): Percentage Breakdown of Revenues for Call Center, IT, Transcription, and Others |
| Challenges for the BPO Industry |
| Next Wave Cities to Spur Growth Post COVID-19 Downturn |
| Progressive Forecasts for Philippine BPO Sector |
| Singapore |
| Sri Lanka |
| Thailand |
| Vietnam |
| Rest of Asia-Pacific Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Rest of Asia-Pacific Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Rest of Asia-Pacific 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| Rest of Asia-Pacific Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Rest of Asia-Pacific Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Rest of Asia-Pacific 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| LATIN AMERICA |
| Attractive Outsourcing Destination |
| Market Snapshots |
| BPO Industry Shift Up the Value Chain |
| Latin America Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - Argentina, Brazil, Mexico and Rest of Latin America Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| Latin America Historic Review for Business Process Outsourcing (BPO) by Geographic Region - Argentina, Brazil, Mexico and Rest of Latin America Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Latin America 15-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Sales for Argentina, Brazil, Mexico and Rest of Latin America Markets for Years 2012, 2020 & 2027 |
| Latin America Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Latin America Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Latin America 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| Latin America Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Latin America Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Latin America 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| ARGENTINA |
| Brief Overview |
| Argentina Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Argentina Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Argentina 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| Argentina Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Argentina Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Argentina 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| BRAZIL |
| A Favored Nearshoring Destination |
| Increasing Demand for Contact Center Outsourcing |
| Brazil Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Brazil Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Brazil 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| Brazil Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Brazil Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Brazil 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| MEXICO |
| Market Overview |
| Mexico Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Mexico Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Mexico 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| Mexico Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Mexico Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Mexico 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| REST OF LATIN AMERICA |
| Chile |
| Colombia |
| Costa Rica |
| Peru |
| Uruguay |
| Rest of Latin America Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Rest of Latin America Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Rest of Latin America 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| Rest of Latin America Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Rest of Latin America Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Rest of Latin America 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| MIDDLE EAST |
| Middle East Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR |
| Middle East Historic Review for Business Process Outsourcing (BPO) by Geographic Region - Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Middle East 15-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Sales for Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets for Years 2012, 2020 & 2027 |
| Middle East Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Middle East Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Middle East 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| Middle East Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Middle East Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Middle East 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| IRAN |
| Iran Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Iran Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Iran 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| Iran Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Iran Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Iran 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| ISRAEL |
| Israel Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Israel Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Israel 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| Israel Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Israel Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Israel 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| SAUDI ARABIA |
| Saudi Arabia Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Saudi Arabia Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Saudi Arabia 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| Saudi Arabia Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Saudi Arabia Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Saudi Arabia 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| UNITED ARAB EMIRATES |
| UAE Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| UAE Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| UAE 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| UAE Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| UAE Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| UAE 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| REST OF MIDDLE EAST |
| Rest of Middle East Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Rest of Middle East Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Rest of Middle East 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| Rest of Middle East Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Rest of Middle East Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Rest of Middle East 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| AFRICA |
| Market Overview |
| Egypt: An Emerging Market |
| Kenyan BPO Sector |
| South Africa |
| Tanzania: An Emerging Outsourcing Destination in East Africa |
| Africa Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Africa Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Africa 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027 |
| Africa Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR |
| Africa Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR |
| Africa 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027 |
| IV. COMPETITION |
| Total Companies Profiled: 206 |
Easy Growth Opportunities Often Go Unnoticed. Find Your "Low Hanging Fruit".
Top Markets for Business Process Outsourcing (BPO).
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