Business Process Outsourcing (BPO)

World Market Report

MCP-1533

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DATE

JAN 2023

TABLES

220

PAGES

902

EDITION

19

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USD 4950

CODE

MCP-1533


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HIGHLIGHTS & REPORT INDEX

What`s New for 2023?

» Special coverage on Russia-Ukraine war; global inflation; easing of "zero-Covid" policy in China and its `bumpy` reopening; supply chain disruptions, global trade tensions; and risk of recession.
» Global competitiveness and key competitor percentage market shares
» Market presence across multiple geographies - Strong/Active/Niche/Trivial
» Online interactive peer-to-peer collaborative bespoke updates
» Access to our digital archives and MarketGlass Research Platform
» Complimentary updates for one year

Looking Ahead to 2023

The global economy is at a critical crossroads with a number of interlocking challenges and crises running in parallel. The uncertainty around how Russia`s war on Ukraine will play out this year and the war`s role in creating global instability means that the trouble on the inflation front is not over yet. Food and fuel inflation will remain a persistent economic problem. Higher retail inflation will impact consumer confidence and spending. As governments combat inflation by raising interest rates, new job creation will slowdown and impact economic activity and growth. Lower capital expenditure is in the offing as companies go slow on investments, held back by inflation worries and weaker demand. With slower growth and high inflation, developed markets seem primed to enter into a recession. Fears of new COVID outbreaks and China’s already uncertain post-pandemic path poses a real risk of the world experiencing more acute supply chain pain and manufacturing disruptions this year. Volatile financial markets, growing trade tensions, stricter regulatory environment and pressure to mainstream climate change into economic decisions will compound the complexity of challenges faced. Year 2023 is expected to be tough year for most markets, investors and consumers. Nevertheless, there is always opportunity for businesses and their leaders who can chart a path forward with resilience and adaptability.

Global Business Process Outsourcing (BPO) Market to Reach $387.4 Billion by 2027
In the changed post COVID-19 business landscape, the global market for Business Process Outsourcing (BPO) estimated at US$250 Billion in the year 2020, is projected to reach a revised size of US$387.4 Billion by 2027, growing at a CAGR of 6.5% over the analysis period 2020-2027. Customer Services, one of the segments analyzed in the report, is projected to record a 7.4% CAGR and reach US$147.1 Billion by the end of the analysis period. Taking into account the ongoing post pandemic recovery, growth in the Human Resources segment is readjusted to a revised 5.3% CAGR for the next 7-year period.

The U.S. Market is Estimated at $90.1 Billion, While China is Forecast to Grow at 7% CAGR
The Business Process Outsourcing (BPO) market in the U.S. is estimated at US$90.1 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$27.9 Billion by the year 2027 trailing a CAGR of 7% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 4.9% and 5.4% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 6.3% CAGR. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$35.9 Billion by the year 2027.

Finance & Accounting Segment to Record 6.6% CAGR
In the global Finance & Accounting segment, USA, Canada, Japan, China and Europe will drive the 6.6% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$38.4 Billion in the year 2020 will reach a projected size of US$59.7 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Latin America will expand at a 6.3% CAGR through the analysis period.

SELECT PLAYERS

Accenture Plc; Alight Solutions LLC; Amdocs; American Data Exchange (AMDATEX); Atos SE; Automatic Data Processing, Inc.; Capgemini SE; Capita Plc; CBRE Group Inc.; Ceridian HCM, Inc.; CGI Group, Inc.; Cognizant Technology Solutions Corporation; Concentrix Corporation; Conduent Inc.; Conneqt Business Solution; DXC Technology Co.; EXLService Holdings, Inc.; Genpact Limited; HCL Technologies Limited; Infosys BPM Limited; International Business Machines Corp.; Invensis Technologies Pvt. Ltd.; KARVY Global Services Limited; NTT DATA, Inc.; Plaxonic Technologies; Randstad N.V.; Sopra Steria Group; StarTek, Inc.; SunTec Web Services Pvt. Ltd.; Tata Consultancy Services Limited; Tech Mahindra Limited.; TriNet Group, Inc.; TTEC Holdings, Inc.; Wipro Limited; WNS Global Services Ltd

SEGMENTS

» Type (Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain, Other Types) » End-Use (IT & Telecom, BFSI, Manufacturing, Healthcare, Other End-Uses)

GEOGRAPHIES

» World » USA » Canada » Japan » China » Europe » France » Germany » Italy » UK » Spain » Russia » Rest of Europe » Asia-Pacific » Australia » India » South Korea » Rest of Asia-Pacific » Latin America » Argentina » Brazil » Mexico » Rest of Latin America » Middle East » Iran » Israel » Saudi Arabia » UAE » Rest of Middle East » Africa

TABLE OF CONTENTS

1. MARKET OVERVIEW
Influencer Market Insights
World Market Trajectories
Impact of Covid-19 and a Looming Global Recession
Year 2021 in Review and Near-term Outlook
Prolonged Pandemic, Ukraine-Russia Conflict and Ensuing Economic Disruptions Impact Growth Outlook
COVID-19 Pandemic Brings Plethora of Changes for BPO Industry
Pandemic-Induced Changes for BPO Industry
Competition
Competitive Market Presence - Strong/Active/Niche/Trivial for 206 Players Worldwide in 2022 (E)
Business Process Outsourcing (BPO) – Global Key Competitors Percentage Market Share in 2022 (E)
An Introduction to Business Process Outsourcing (BPO)
Vertical BPO Vs. Horizontal BPO
Onsite BPO Vs. Offsite BPO Vs. Offshore BPO
BPO Business Models
Salient Features of Transactional, Niche & Comprehensive BPO Models
Common Services Offered by BPO Providers
Business Process Outsourcing (BPO): Current Market Scenario and Outlook
Customer Services: Principal Segment Stoking Growth of BPO Market
IT & Telecom to Rule, while BFSI to Post Fastest Growth
Global Business Process Outsourcing Market: Interplay of Dynamic Factors
Market Opportunities
A Sneak Peak into Key Trends Observed by the BPO Industry
Developed Regions to Remain Primary Revenue Contributors
European BPO Market Glimmers with Robust Health in Post-COVID-19 Phase
Robust Growth Opportunities in Developing Regions
The Asian BPO Phenomenon: Enabled by `Triple Convergence’
Latin America Emerges as a Global Delivery Location
Future BPO Market Trends- A Brief Insight
A Brief Overview of Major Outsourcing Destinations
Competitive Landscape
Major Vendors of Finance & Accounting BPO Services
EXHIBIT: Leading Players in the Global F&A BPO Market (2022E): Percentage Breakdown of Revenues
Procurement BPO Services: Dominant Players
ADP Holds Edge in HR BPO
Genpact: Prime Vendor of Banking BPO Services
Service Providers Focus on Innovative Offerings to Move Up Value Chain
A Clear Call for Transparency for Maintaining Competitive Edge
Recent Market Activity
WORLD BRANDS
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
Established Role in Business Process Implementation Across Diverse Sectors to Sustain Long-Term Growth
BPO: A Robust Tool for Enabling Global Expansion
For Creating Truly Global Products
To Drive Satisfaction Levels Among Customers Worldwide
Higher Awareness about Outsourcing Benefits: Another Major Factor Favoring Long-Term Growth
Advanced Technologies Strengthen Capabilities of BPO Model
Internet of Things (IoT) for Effective Delivery of BPO Services
Robotic Automation & Artificial Intelligence (AI) Seek Bigger Role in BPO Operations
Upcoming Changes with AI & Robotic Process Automation
Artificial Intelligence Augments Efficiency of BPO Operations
Social Media Networking Trend Transforms Business Strategies
Growing Popularity of Cloud Computing
Cloud Communication – A Winning Solution for BPO Players
Growing Use of Mobile Based Customer Service Applications
Voice Biometrics: Growing Role in Customer Verification
Big Data Remains in Contention to Streamline Operations
BPO Providers Warm up to Green Computing
Data Analysis Software Bolsters BPO Capabilities
Voice Recognition Improvements to Benefit BPOs
UCaaS Emerges as Low-cost Customer Service Solution
BPOs Turn New Leaf by Offering Social Media Management Solutions and Services
Strategic Innovations Take Center Stage in BPO Industry
Select Latest Innovations in the BPO Market
Commoditization, and Rise of Industry-Specific BPO, MSM & Bundled IT-BPO Services to Reshape the BPO Market
Platform BPO Seeks Opportunities
Platform BPO Vs Traditional BPO
Advantages of Platform BPO
Challenges for Platform BPO
Sourcing Strategy: Means to Achieve Business Process
Sole Sourcing: A Model for Increasing Operational Efficiency
Multi-Source Approach Gathers Steam
The Importance of Impact Sourcing
Offshore BPO Remains Highly Relevant Offering Cost Economies
Nearshoring Finds Favor among Businesses
Trade-off between Quality & Cost Warrants Revamp of the Global BPO Industry
Emphasis on Business Process Improvement to Extend Opportunities
Small and Mid-Size Businesses (SMBs): Expanding Clientele
Cybersecurity Gains Prominence, as Cyberattacks Become Rampant
Novel Opportunities for BPO in New Business Areas
An Insight into Major Horizontal Segments
Customer Services BPO: Largest Product Category
Human Resources BPO (HRO) Remains a High-Profile Segment
Finance and Accounting BPO (FAO): A Thriving Market
Knowledge Process Outsourcing (KPO): A Small yet Growing Market
Procurement BPO: An Overview
Review of Select End-Use Markets
Manufacturing: Noteworthy End-Use Sector
COVID-19 Impact on Manufacturing Sector to Curtail Short-Term Prospects for BPO Services
Telecommunications & Technology
Banking, Insurance & Finance Services
Banking Sector
Insurance
Retail Sector
Other End-Use Sectors
Issues & Challenges
Protectionist Policies Niggle Offshore BPOs
Uncertainties in Politico-Economic Policies Challenge BPO Sector
Re-shoring Strategies Highlight Salary Disparities in Different Regions
Alternate Offshore Locations Challenge Dominance of Traditional Centers
Data Security Issues
Decline in IT Spending & High Inflation
Increasing Automation Requires BPO Providers to rethink Existing Strategies
4. GLOBAL MARKET PERSPECTIVE
World Business Process Outsourcing (BPO) Market Analysis of Annual Sales in US$ Million for Years 2012 through 2027
World Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR
World Historic Review for Business Process Outsourcing (BPO) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
World 15-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets for Years 2012, 2021 & 2027
World Recent Past, Current & Future Analysis for Customer Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR
World Historic Review for Customer Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
World 15-Year Perspective for Customer Services by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
World Recent Past, Current & Future Analysis for Human Resources by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR
World Historic Review for Human Resources by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
World 15-Year Perspective for Human Resources by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
World Recent Past, Current & Future Analysis for Finance & Accounting by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR
World Historic Review for Finance & Accounting by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
World 15-Year Perspective for Finance & Accounting by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
World Recent Past, Current & Future Analysis for Procurement & Supply Chain by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR
World Historic Review for Procurement & Supply Chain by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
World 15-Year Perspective for Procurement & Supply Chain by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
World Recent Past, Current & Future Analysis for Other Types by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR
World Historic Review for Other Types by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
World 15-Year Perspective for Other Types by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
World Recent Past, Current & Future Analysis for IT & Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR
World Historic Review for IT & Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
World 15-Year Perspective for IT & Telecom by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
World Recent Past, Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR
World Historic Review for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
World 15-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
World Recent Past, Current & Future Analysis for Manufacturing by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR
World Historic Review for Manufacturing by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
World 15-Year Perspective for Manufacturing by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
World Recent Past, Current & Future Analysis for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR
World Historic Review for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
World 15-Year Perspective for Healthcare by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
World Recent Past, Current & Future Analysis for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR
World Historic Review for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
World 15-Year Perspective for Other End-Uses by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
UNITED STATES
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2022 (E)
The United States: Prime BPO Market
EXHIBIT: Percentage (%) Share of the US in the World BPO Revenues (2022E & 2027P)
Outsourcing Strategy Evolution in the US - A Review
American Enterprises Rely on Offshoring to Save Costs
Nearshore Strategy Gains Strength
A Review of BPO in Key Application Segments
Win-Win for US Outsourcing Companies
Indian BPOs Set Up Onshore Service Centers in US
Impact of Protectionist Policies
USA Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
USA Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
USA 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
USA Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
USA Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
USA 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
CANADA
HR Outsourcing: On an Upswing
Canada Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Canada Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Canada 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
Canada Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Canada Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Canada 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
JAPAN
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2022 (E)
Japan Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Japan Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Japan 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
Japan Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Japan Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Japan 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
CHINA
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2022 (E)
Market Overview
Emphasis on ‘China-to-China’ Outsourcing
Back Office Outsourcing
HR Outsourcing in China
China Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
China Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
China 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
China Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
China Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
China 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
EUROPE
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2022 (E)
BPO Sector in Europe - An Overview
Trends & Opportunities
Europe Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR
Europe Historic Review for Business Process Outsourcing (BPO) by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Europe 15-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Spending for France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets for Years 2012, 2021 & 2027
Europe Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Europe Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Europe 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
Europe Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Europe Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Europe 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
FRANCE
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2022 (E)
France Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
France Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
France 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
France Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
France Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
France 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
GERMANY
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2022 (E)
Germany - A Key Consumer of BPO & SSC Services
Germany Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Germany Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Germany 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
Germany Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Germany Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Germany 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
ITALY
Italy Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Italy Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Italy 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
Italy Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Italy Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Italy 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
UNITED KINGDOM
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2022 (E)
Major BPO Destination in Europe
Competitive Landscape
EXHIBIT: Leading Players in UK BPO Services Market (2022E): Percentage Breakdown of Market Share
Domestic Vendors Eye Overseas Markets
UK Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
UK Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
UK 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
UK Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
UK Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
UK 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
SPAIN
Spain Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Spain Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Spain 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
Spain Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Spain Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Spain 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
RUSSIA
Market Overview
Russia Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Russia Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Russia 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
Russia Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Russia Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Russia 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
REST OF EUROPE
Central & Eastern Europe (CEE) Emerges as Outsourcing Hub
Focus on Nordic Region Outsourcing Market – A Complementary Review
Rest of Europe Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Europe Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Rest of Europe 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
Rest of Europe Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Europe Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Rest of Europe 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
ASIA-PACIFIC
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2022 (E)
Asia-Pacific - The Rapidly Growing BPO Market
Asia-Pacific Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - Australia, India, South Korea and Rest of Asia-Pacific Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR
Asia-Pacific Historic Review for Business Process Outsourcing (BPO) by Geographic Region - Australia, India, South Korea and Rest of Asia-Pacific Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Asia-Pacific 15-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Spending for Australia, India, South Korea and Rest of Asia-Pacific Markets for Years 2012, 2021 & 2027
Asia-Pacific Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Asia-Pacific Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Asia-Pacific 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
Asia-Pacific Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Asia-Pacific Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Asia-Pacific 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
AUSTRALIA
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Australia for 2022 (E)
Brief Market Overview
Australia Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Australia Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Australia 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
Australia Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Australia Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Australia 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
INDIA
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in India for 2022 (E)
India’s Formidable BPO Industry Leads the Way
Vast Pool of Skilled Workforce, Low Cost Operations & Overall Competencies Steer Indian BPO Sector
The Changing Role of Indian BPOs
Role of Captive BPOs
BPO Industry Focuses on Inorganic Growth Strategy
KPO Industry Gains Efficiency
Reverse Outsourcing: New Trend in Outsourcing
Financial Services Market - A Vital BPO Vertical
HR Outsourcing in India
Rural BPO Concept Strengthens
SMEs: Potential for Growth
Tier-II and Tier III Cities to Gain Prominence
Long Term Prospects Remain Favorable
Challenges Confronting Indian BPO Industry
The Dampeners
BPO Vendor Landscape in India
India Centric BPO Providers - Breakdown by Vertical Industry
India-Centric BPO Providers: Breakdown by Product/Service Offerings
India Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
India Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
India 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
India Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
India Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
India 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
SOUTH KOREA
South Korea Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
South Korea Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
South Korea 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
South Korea Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
South Korea Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
South Korea 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
REST OF ASIA-PACIFIC
Malaysia
Philippines - A Favorable Destination for BPO Sector
Key Factors Responsible for Philippines’ Success in BPO Sector
Demand for Value-Added Services Drives Development of KPO
EXHIBIT: Philippines BPO Industry by End-Use Sector (2022E): Percentage Breakdown of Revenues for Call Center, IT, Transcription, and Others
Challenges for the BPO Industry
Next Wave Cities to Spur Growth Post COVID-19 Downturn
Progressive Forecasts for Philippine BPO Sector
Singapore
Sri Lanka
Thailand
Vietnam
Rest of Asia-Pacific Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Asia-Pacific Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Rest of Asia-Pacific 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
Rest of Asia-Pacific Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Asia-Pacific Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Rest of Asia-Pacific 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
LATIN AMERICA
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Latin America for 2022 (E)
Attractive Outsourcing Destination
Market Snapshots
BPO Industry Shift Up the Value Chain
Latin America Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - Argentina, Brazil, Mexico and Rest of Latin America Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR
Latin America Historic Review for Business Process Outsourcing (BPO) by Geographic Region - Argentina, Brazil, Mexico and Rest of Latin America Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Latin America 15-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Spending for Argentina, Brazil, Mexico and Rest of Latin America Markets for Years 2012, 2021 & 2027
Latin America Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Latin America Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Latin America 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
Latin America Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Latin America Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Latin America 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
ARGENTINA
Brief Overview
Argentina Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Argentina Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Argentina 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
Argentina Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Argentina Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Argentina 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
BRAZIL
A Favored Nearshoring Destination
Increasing Demand for Contact Center Outsourcing
Brazil Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Brazil Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Brazil 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
Brazil Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Brazil Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Brazil 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
MEXICO
Market Overview
Mexico Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Mexico Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Mexico 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
Mexico Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Mexico Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Mexico 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
REST OF LATIN AMERICA
Chile
Colombia
Costa Rica
Peru
Uruguay
Rest of Latin America Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Latin America Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Rest of Latin America 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
Rest of Latin America Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Latin America Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Rest of Latin America 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
MIDDLE EAST
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Middle East for 2022 (E)
Middle East Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR
Middle East Historic Review for Business Process Outsourcing (BPO) by Geographic Region - Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Middle East 15-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Spending for Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets for Years 2012, 2021 & 2027
Middle East Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Middle East Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Middle East 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
Middle East Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Middle East Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Middle East 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
IRAN
Iran Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Iran Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Iran 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
Iran Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Iran Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Iran 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
ISRAEL
Israel Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Israel Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Israel 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
Israel Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Israel Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Israel 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
SAUDI ARABIA
Saudi Arabia Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Saudi Arabia Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Saudi Arabia 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
Saudi Arabia Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Saudi Arabia Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Saudi Arabia 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
UNITED ARAB EMIRATES
UAE Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
UAE Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
UAE 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
UAE Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
UAE Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
UAE 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
REST OF MIDDLE EAST
Rest of Middle East Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Middle East Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Rest of Middle East 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
Rest of Middle East Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Middle East Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Rest of Middle East 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027
AFRICA
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Africa for 2022 (E)
Market Overview
Egypt: An Emerging Market
Kenyan BPO Sector
South Africa
Tanzania: An Emerging Outsourcing Destination in East Africa
Africa Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Africa Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Africa 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027
Africa Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR
Africa Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR
Africa 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027

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