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DATE
JAN 2023
TABLES
220
PAGES
902
EDITION
19
PRICE
USD 4950
CODE
MCP-1533
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HIGHLIGHTS & REPORT INDEX
What`s New for 2023?
» Special coverage on Russia-Ukraine war; global inflation; easing of "zero-Covid" policy in China and its `bumpy` reopening; supply chain disruptions, global trade tensions; and risk of recession.
» Global competitiveness and key competitor percentage market shares
» Market presence across multiple geographies - Strong/Active/Niche/Trivial
» Online interactive peer-to-peer collaborative bespoke updates
» Access to our digital archives and MarketGlass Research Platform
» Complimentary updates for one year
Looking Ahead to 2023
The global economy is at a critical crossroads with a number of interlocking challenges and crises running in parallel. The uncertainty around how Russia`s war on Ukraine will play out this year and the war`s role in creating global instability means that the trouble on the inflation front is not over yet. Food and fuel inflation will remain a persistent economic problem. Higher retail inflation will impact consumer confidence and spending. As governments combat inflation by raising interest rates, new job creation will slowdown and impact economic activity and growth. Lower capital expenditure is in the offing as companies go slow on investments, held back by inflation worries and weaker demand. With slower growth and high inflation, developed markets seem primed to enter into a recession. Fears of new COVID outbreaks and China’s already uncertain post-pandemic path poses a real risk of the world experiencing more acute supply chain pain and manufacturing disruptions this year. Volatile financial markets, growing trade tensions, stricter regulatory environment and pressure to mainstream climate change into economic decisions will compound the complexity of challenges faced. Year 2023 is expected to be tough year for most markets, investors and consumers. Nevertheless, there is always opportunity for businesses and their leaders who can chart a path forward with resilience and adaptability.
Global Business Process Outsourcing (BPO) Market to Reach $387.4 Billion by 2027
In the changed post COVID-19 business landscape, the global market for Business Process Outsourcing (BPO) estimated at US$250 Billion in the year 2020, is projected to reach a revised size of US$387.4 Billion by 2027, growing at a CAGR of 6.5% over the analysis period 2020-2027. Customer Services, one of the segments analyzed in the report, is projected to record a 7.4% CAGR and reach US$147.1 Billion by the end of the analysis period. Taking into account the ongoing post pandemic recovery, growth in the Human Resources segment is readjusted to a revised 5.3% CAGR for the next 7-year period.
The U.S. Market is Estimated at $90.1 Billion, While China is Forecast to Grow at 7% CAGR
The Business Process Outsourcing (BPO) market in the U.S. is estimated at US$90.1 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$27.9 Billion by the year 2027 trailing a CAGR of 7% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 4.9% and 5.4% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 6.3% CAGR. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$35.9 Billion by the year 2027.
Finance & Accounting Segment to Record 6.6% CAGR
In the global Finance & Accounting segment, USA, Canada, Japan, China and Europe will drive the 6.6% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$38.4 Billion in the year 2020 will reach a projected size of US$59.7 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Latin America will expand at a 6.3% CAGR through the analysis period.
SELECT PLAYERS
Accenture Plc; Alight Solutions LLC; Amdocs; American Data Exchange (AMDATEX); Atos SE; Automatic Data Processing, Inc.; Capgemini SE; Capita Plc; CBRE Group Inc.; Ceridian HCM, Inc.; CGI Group, Inc.; Cognizant Technology Solutions Corporation; Concentrix Corporation; Conduent Inc.; Conneqt Business Solution; DXC Technology Co.; EXLService Holdings, Inc.; Genpact Limited; HCL Technologies Limited; Infosys BPM Limited; International Business Machines Corp.; Invensis Technologies Pvt. Ltd.; KARVY Global Services Limited; NTT DATA, Inc.; Plaxonic Technologies; Randstad N.V.; Sopra Steria Group; StarTek, Inc.; SunTec Web Services Pvt. Ltd.; Tata Consultancy Services Limited; Tech Mahindra Limited.; TriNet Group, Inc.; TTEC Holdings, Inc.; Wipro Limited; WNS Global Services Ltd
SEGMENTS
» Type (Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain, Other Types) » End-Use (IT & Telecom, BFSI, Manufacturing, Healthcare, Other End-Uses)
GEOGRAPHIES
» World » USA » Canada » Japan » China » Europe » France » Germany » Italy » UK » Spain » Russia » Rest of Europe » Asia-Pacific » Australia » India » South Korea » Rest of Asia-Pacific » Latin America » Argentina » Brazil » Mexico » Rest of Latin America » Middle East » Iran » Israel » Saudi Arabia » UAE » Rest of Middle East » Africa
TABLE OF CONTENTS
I. METHODOLOGY |
II. EXECUTIVE SUMMARY |
1. MARKET OVERVIEW |
Influencer Market Insights |
World Market Trajectories |
Impact of Covid-19 and a Looming Global Recession |
Year 2021 in Review and Near-term Outlook |
Prolonged Pandemic, Ukraine-Russia Conflict and Ensuing Economic Disruptions Impact Growth Outlook |
COVID-19 Pandemic Brings Plethora of Changes for BPO Industry |
Pandemic-Induced Changes for BPO Industry |
Competition |
Competitive Market Presence - Strong/Active/Niche/Trivial for 206 Players Worldwide in 2022 (E) |
Business Process Outsourcing (BPO) – Global Key Competitors Percentage Market Share in 2022 (E) |
An Introduction to Business Process Outsourcing (BPO) |
Vertical BPO Vs. Horizontal BPO |
Onsite BPO Vs. Offsite BPO Vs. Offshore BPO |
BPO Business Models |
Salient Features of Transactional, Niche & Comprehensive BPO Models |
Common Services Offered by BPO Providers |
Business Process Outsourcing (BPO): Current Market Scenario and Outlook |
Customer Services: Principal Segment Stoking Growth of BPO Market |
IT & Telecom to Rule, while BFSI to Post Fastest Growth |
Global Business Process Outsourcing Market: Interplay of Dynamic Factors |
Market Opportunities |
A Sneak Peak into Key Trends Observed by the BPO Industry |
Developed Regions to Remain Primary Revenue Contributors |
European BPO Market Glimmers with Robust Health in Post-COVID-19 Phase |
Robust Growth Opportunities in Developing Regions |
The Asian BPO Phenomenon: Enabled by `Triple Convergence’ |
Latin America Emerges as a Global Delivery Location |
Future BPO Market Trends- A Brief Insight |
A Brief Overview of Major Outsourcing Destinations |
Competitive Landscape |
Major Vendors of Finance & Accounting BPO Services |
EXHIBIT: Leading Players in the Global F&A BPO Market (2022E): Percentage Breakdown of Revenues |
Procurement BPO Services: Dominant Players |
ADP Holds Edge in HR BPO |
Genpact: Prime Vendor of Banking BPO Services |
Service Providers Focus on Innovative Offerings to Move Up Value Chain |
A Clear Call for Transparency for Maintaining Competitive Edge |
Recent Market Activity |
WORLD BRANDS |
2. FOCUS ON SELECT PLAYERS |
3. MARKET TRENDS & DRIVERS |
Established Role in Business Process Implementation Across Diverse Sectors to Sustain Long-Term Growth |
BPO: A Robust Tool for Enabling Global Expansion |
For Creating Truly Global Products |
To Drive Satisfaction Levels Among Customers Worldwide |
Higher Awareness about Outsourcing Benefits: Another Major Factor Favoring Long-Term Growth |
Advanced Technologies Strengthen Capabilities of BPO Model |
Internet of Things (IoT) for Effective Delivery of BPO Services |
Robotic Automation & Artificial Intelligence (AI) Seek Bigger Role in BPO Operations |
Upcoming Changes with AI & Robotic Process Automation |
Artificial Intelligence Augments Efficiency of BPO Operations |
Social Media Networking Trend Transforms Business Strategies |
Growing Popularity of Cloud Computing |
Cloud Communication – A Winning Solution for BPO Players |
Growing Use of Mobile Based Customer Service Applications |
Voice Biometrics: Growing Role in Customer Verification |
Big Data Remains in Contention to Streamline Operations |
BPO Providers Warm up to Green Computing |
Data Analysis Software Bolsters BPO Capabilities |
Voice Recognition Improvements to Benefit BPOs |
UCaaS Emerges as Low-cost Customer Service Solution |
BPOs Turn New Leaf by Offering Social Media Management Solutions and Services |
Strategic Innovations Take Center Stage in BPO Industry |
Select Latest Innovations in the BPO Market |
Commoditization, and Rise of Industry-Specific BPO, MSM & Bundled IT-BPO Services to Reshape the BPO Market |
Platform BPO Seeks Opportunities |
Platform BPO Vs Traditional BPO |
Advantages of Platform BPO |
Challenges for Platform BPO |
Sourcing Strategy: Means to Achieve Business Process |
Sole Sourcing: A Model for Increasing Operational Efficiency |
Multi-Source Approach Gathers Steam |
The Importance of Impact Sourcing |
Offshore BPO Remains Highly Relevant Offering Cost Economies |
Nearshoring Finds Favor among Businesses |
Trade-off between Quality & Cost Warrants Revamp of the Global BPO Industry |
Emphasis on Business Process Improvement to Extend Opportunities |
Small and Mid-Size Businesses (SMBs): Expanding Clientele |
Cybersecurity Gains Prominence, as Cyberattacks Become Rampant |
Novel Opportunities for BPO in New Business Areas |
An Insight into Major Horizontal Segments |
Customer Services BPO: Largest Product Category |
Human Resources BPO (HRO) Remains a High-Profile Segment |
Finance and Accounting BPO (FAO): A Thriving Market |
Knowledge Process Outsourcing (KPO): A Small yet Growing Market |
Procurement BPO: An Overview |
Review of Select End-Use Markets |
Manufacturing: Noteworthy End-Use Sector |
COVID-19 Impact on Manufacturing Sector to Curtail Short-Term Prospects for BPO Services |
Telecommunications & Technology |
Banking, Insurance & Finance Services |
Banking Sector |
Insurance |
Retail Sector |
Other End-Use Sectors |
Issues & Challenges |
Protectionist Policies Niggle Offshore BPOs |
Uncertainties in Politico-Economic Policies Challenge BPO Sector |
Re-shoring Strategies Highlight Salary Disparities in Different Regions |
Alternate Offshore Locations Challenge Dominance of Traditional Centers |
Data Security Issues |
Decline in IT Spending & High Inflation |
Increasing Automation Requires BPO Providers to rethink Existing Strategies |
4. GLOBAL MARKET PERSPECTIVE |
World Business Process Outsourcing (BPO) Market Analysis of Annual Sales in US$ Million for Years 2012 through 2027 |
World Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR |
World Historic Review for Business Process Outsourcing (BPO) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
World 15-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets for Years 2012, 2021 & 2027 |
World Recent Past, Current & Future Analysis for Customer Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR |
World Historic Review for Customer Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
World 15-Year Perspective for Customer Services by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027 |
World Recent Past, Current & Future Analysis for Human Resources by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR |
World Historic Review for Human Resources by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
World 15-Year Perspective for Human Resources by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027 |
World Recent Past, Current & Future Analysis for Finance & Accounting by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR |
World Historic Review for Finance & Accounting by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
World 15-Year Perspective for Finance & Accounting by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027 |
World Recent Past, Current & Future Analysis for Procurement & Supply Chain by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR |
World Historic Review for Procurement & Supply Chain by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
World 15-Year Perspective for Procurement & Supply Chain by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027 |
World Recent Past, Current & Future Analysis for Other Types by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR |
World Historic Review for Other Types by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
World 15-Year Perspective for Other Types by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027 |
World Recent Past, Current & Future Analysis for IT & Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR |
World Historic Review for IT & Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
World 15-Year Perspective for IT & Telecom by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027 |
World Recent Past, Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR |
World Historic Review for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
World 15-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027 |
World Recent Past, Current & Future Analysis for Manufacturing by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR |
World Historic Review for Manufacturing by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
World 15-Year Perspective for Manufacturing by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027 |
World Recent Past, Current & Future Analysis for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR |
World Historic Review for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
World 15-Year Perspective for Healthcare by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027 |
World Recent Past, Current & Future Analysis for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR |
World Historic Review for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
World 15-Year Perspective for Other End-Uses by Geographic Region - Percentage Breakdown of Value Spending for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027 |
III. MARKET ANALYSIS |
UNITED STATES |
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2022 (E) |
The United States: Prime BPO Market |
EXHIBIT: Percentage (%) Share of the US in the World BPO Revenues (2022E & 2027P) |
Outsourcing Strategy Evolution in the US - A Review |
American Enterprises Rely on Offshoring to Save Costs |
Nearshore Strategy Gains Strength |
A Review of BPO in Key Application Segments |
Win-Win for US Outsourcing Companies |
Indian BPOs Set Up Onshore Service Centers in US |
Impact of Protectionist Policies |
USA Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
USA Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
USA 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
USA Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
USA Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
USA 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
CANADA |
HR Outsourcing: On an Upswing |
Canada Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Canada Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Canada 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
Canada Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Canada Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Canada 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
JAPAN |
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2022 (E) |
Japan Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Japan Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Japan 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
Japan Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Japan Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Japan 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
CHINA |
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2022 (E) |
Market Overview |
Emphasis on ‘China-to-China’ Outsourcing |
Back Office Outsourcing |
HR Outsourcing in China |
China Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
China Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
China 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
China Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
China Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
China 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
EUROPE |
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2022 (E) |
BPO Sector in Europe - An Overview |
Trends & Opportunities |
Europe Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR |
Europe Historic Review for Business Process Outsourcing (BPO) by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Europe 15-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Spending for France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets for Years 2012, 2021 & 2027 |
Europe Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Europe Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Europe 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
Europe Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Europe Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Europe 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
FRANCE |
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2022 (E) |
France Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
France Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
France 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
France Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
France Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
France 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
GERMANY |
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2022 (E) |
Germany - A Key Consumer of BPO & SSC Services |
Germany Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Germany Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Germany 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
Germany Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Germany Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Germany 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
ITALY |
Italy Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Italy Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Italy 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
Italy Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Italy Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Italy 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
UNITED KINGDOM |
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2022 (E) |
Major BPO Destination in Europe |
Competitive Landscape |
EXHIBIT: Leading Players in UK BPO Services Market (2022E): Percentage Breakdown of Market Share |
Domestic Vendors Eye Overseas Markets |
UK Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
UK Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
UK 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
UK Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
UK Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
UK 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
SPAIN |
Spain Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Spain Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Spain 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
Spain Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Spain Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Spain 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
RUSSIA |
Market Overview |
Russia Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Russia Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Russia 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
Russia Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Russia Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Russia 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
REST OF EUROPE |
Central & Eastern Europe (CEE) Emerges as Outsourcing Hub |
Focus on Nordic Region Outsourcing Market – A Complementary Review |
Rest of Europe Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Rest of Europe Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Rest of Europe 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
Rest of Europe Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Rest of Europe Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Rest of Europe 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
ASIA-PACIFIC |
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2022 (E) |
Asia-Pacific - The Rapidly Growing BPO Market |
Asia-Pacific Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - Australia, India, South Korea and Rest of Asia-Pacific Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR |
Asia-Pacific Historic Review for Business Process Outsourcing (BPO) by Geographic Region - Australia, India, South Korea and Rest of Asia-Pacific Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Asia-Pacific 15-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Spending for Australia, India, South Korea and Rest of Asia-Pacific Markets for Years 2012, 2021 & 2027 |
Asia-Pacific Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Asia-Pacific Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Asia-Pacific 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
Asia-Pacific Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Asia-Pacific Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Asia-Pacific 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
AUSTRALIA |
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Australia for 2022 (E) |
Brief Market Overview |
Australia Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Australia Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Australia 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
Australia Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Australia Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Australia 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
INDIA |
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in India for 2022 (E) |
India’s Formidable BPO Industry Leads the Way |
Vast Pool of Skilled Workforce, Low Cost Operations & Overall Competencies Steer Indian BPO Sector |
The Changing Role of Indian BPOs |
Role of Captive BPOs |
BPO Industry Focuses on Inorganic Growth Strategy |
KPO Industry Gains Efficiency |
Reverse Outsourcing: New Trend in Outsourcing |
Financial Services Market - A Vital BPO Vertical |
HR Outsourcing in India |
Rural BPO Concept Strengthens |
SMEs: Potential for Growth |
Tier-II and Tier III Cities to Gain Prominence |
Long Term Prospects Remain Favorable |
Challenges Confronting Indian BPO Industry |
The Dampeners |
BPO Vendor Landscape in India |
India Centric BPO Providers - Breakdown by Vertical Industry |
India-Centric BPO Providers: Breakdown by Product/Service Offerings |
India Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
India Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
India 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
India Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
India Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
India 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
SOUTH KOREA |
South Korea Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
South Korea Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
South Korea 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
South Korea Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
South Korea Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
South Korea 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
REST OF ASIA-PACIFIC |
Malaysia |
Philippines - A Favorable Destination for BPO Sector |
Key Factors Responsible for Philippines’ Success in BPO Sector |
Demand for Value-Added Services Drives Development of KPO |
EXHIBIT: Philippines BPO Industry by End-Use Sector (2022E): Percentage Breakdown of Revenues for Call Center, IT, Transcription, and Others |
Challenges for the BPO Industry |
Next Wave Cities to Spur Growth Post COVID-19 Downturn |
Progressive Forecasts for Philippine BPO Sector |
Singapore |
Sri Lanka |
Thailand |
Vietnam |
Rest of Asia-Pacific Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Rest of Asia-Pacific Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Rest of Asia-Pacific 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
Rest of Asia-Pacific Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Rest of Asia-Pacific Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Rest of Asia-Pacific 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
LATIN AMERICA |
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Latin America for 2022 (E) |
Attractive Outsourcing Destination |
Market Snapshots |
BPO Industry Shift Up the Value Chain |
Latin America Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - Argentina, Brazil, Mexico and Rest of Latin America Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR |
Latin America Historic Review for Business Process Outsourcing (BPO) by Geographic Region - Argentina, Brazil, Mexico and Rest of Latin America Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Latin America 15-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Spending for Argentina, Brazil, Mexico and Rest of Latin America Markets for Years 2012, 2021 & 2027 |
Latin America Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Latin America Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Latin America 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
Latin America Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Latin America Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Latin America 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
ARGENTINA |
Brief Overview |
Argentina Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Argentina Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Argentina 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
Argentina Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Argentina Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Argentina 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
BRAZIL |
A Favored Nearshoring Destination |
Increasing Demand for Contact Center Outsourcing |
Brazil Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Brazil Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Brazil 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
Brazil Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Brazil Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Brazil 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
MEXICO |
Market Overview |
Mexico Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Mexico Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Mexico 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
Mexico Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Mexico Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Mexico 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
REST OF LATIN AMERICA |
Chile |
Colombia |
Costa Rica |
Peru |
Uruguay |
Rest of Latin America Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Rest of Latin America Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Rest of Latin America 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
Rest of Latin America Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Rest of Latin America Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Rest of Latin America 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
MIDDLE EAST |
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Middle East for 2022 (E) |
Middle East Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets - Independent Analysis of Annual Spending in US$ Million for Years 2020 through 2027 and % CAGR |
Middle East Historic Review for Business Process Outsourcing (BPO) by Geographic Region - Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Middle East 15-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Spending for Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets for Years 2012, 2021 & 2027 |
Middle East Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Middle East Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Middle East 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
Middle East Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Middle East Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Middle East 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
IRAN |
Iran Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Iran Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Iran 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
Iran Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Iran Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Iran 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
ISRAEL |
Israel Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Israel Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Israel 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
Israel Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Israel Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Israel 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
SAUDI ARABIA |
Saudi Arabia Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Saudi Arabia Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Saudi Arabia 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
Saudi Arabia Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Saudi Arabia Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Saudi Arabia 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
UNITED ARAB EMIRATES |
UAE Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
UAE Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
UAE 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
UAE Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
UAE Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
UAE 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
REST OF MIDDLE EAST |
Rest of Middle East Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Rest of Middle East Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Rest of Middle East 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
Rest of Middle East Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Rest of Middle East Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Rest of Middle East 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
AFRICA |
Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Africa for 2022 (E) |
Market Overview |
Egypt: An Emerging Market |
Kenyan BPO Sector |
South Africa |
Tanzania: An Emerging Outsourcing Destination in East Africa |
Africa Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Africa Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Africa 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Spending for Customer Services, Human Resources, Finance & Accounting, Procurement & Supply Chain and Other Types for the Years 2012, 2021 & 2027 |
Africa Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses - Independent Analysis of Annual Spending in US$ Million for the Years 2020 through 2027 and % CAGR |
Africa Historic Review for Business Process Outsourcing (BPO) by End-Use - IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Spending in US$ Million for Years 2012 through 2019 and % CAGR |
Africa 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Spending for IT & Telecom, BFSI, Manufacturing, Healthcare and Other End-Uses for the Years 2012, 2021 & 2027 |
IV. COMPETITION |
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