Business Process Outsourcing (BPO)

Global Market Trajectory & Analytics

MCP-1533

EXECUTIVE ENGAGEMENTS

POOL

28132
Number of executives repeatedly engaged by snail & email outreach

INTERACTIONS

2532
Interactions with Platform & by Email

PARTICIPANTS

563
Unique # Participated

VALIDATIONS

86
Responses Validated*

COMPANIES

206
Responses Validated*
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DATE

MAY 2021

TABLES

219

PAGES

776

EDITION

18

PRICE

USD 4950

CODE

MCP-1533


COMPETITIVE METRICS

COMPANY

D S N T

% *

31West Global Services

3i Infotech Ltd.

Acara Solutions

Accenture PLC

Access Healthcare

AcctTwo Shared Services LLC

Acquire BPO Pty., Ltd.

ADEC Innovations

ADP, Inc.

Alight Solutions LLC

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HIGHLIGHTS & REPORT INDEX

Global Business Process Outsourcing (BPO) Market to Reach $215.9 Billion by 2026

Business Process Outsourcing (BPO), a segment of outsourcing, is defined as a technique of delegating responsibility of a range of business processes to third-party service provider for a fixed consideration. Rapid increase in the size and scope of BPO industry is attributed to the growing desire of global businesses to rationalize costs and address issues such as shortage of skilled personnel. Various benefits offered by BPO including cost reduction, improved customer services, better focus on core businesses, competitive capabilities, and speed to market, have encouraged enterprises to adopt the outsourcing model. The BPO industry has been witnessing rise in smaller deals, hybrid offshoring, larger governance needs and reduced cost consultancy models. Concepts such as robotic process automation, SaaS, and cloud computing have transformed BPO practices, leading to better operational effectiveness and productivity.

Amid the COVID-19 crisis, the global market for Business Process Outsourcing (BPO) estimated at US$161.9 Billion in the year 2020, is projected to reach a revised size of US$215.9 Billion by 2026, growing at a CAGR of 5.2% over the analysis period. Customer Services, one of the segments analyzed in the report, is projected to record a 4.2% CAGR and reach US$69.4 Billion by the end of the analysis period. After a thorough analysis of the business implications of the pandemic and its induced economic crisis, growth in the Human Resources segment is readjusted to a revised 4.5% CAGR for the next 7-year period. Customer services BPO includes outsourcing services aimed at offering support for client`s customer care operations as well as business processes pertaining to the customer contact center. This segment has now emerged as a major approach to deal with advanced, value-added functions that include customer care and analytics, consulting and implementation, and training and support. Human Resources (HR) BPO or HRO refers to the integrated operation and delivery of several HR processes, which are performed by a service provider on a contract basis. Common services covered as part of HRO contracts include employee benefits, payroll, recruitment, compliance, and training and development.

The U.S. Market is Estimated at $66 Billion in 2021, While China is Forecast to Reach $6.8 Billion by 2026

The Business Process Outsourcing (BPO) market in the U.S. is estimated at US$66 Billion in the year 2021. China, the world`s second largest economy, is forecast to reach a projected market size of US$6.8 Billion by the year 2026 trailing a CAGR of 6.1% over the analysis period. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 3.5% and 3.9% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 5.4% CAGR. Like other commercial enterprise functions, outsourcing was first conceptualized and implemented in the developed nations, which continue to wield immense authority in the worldwide BPO industry, even after attaining significant maturity. Outsourcing model is widely deployed across various business functions including accountancy, HR, production, customer relations, logistics, and warehouse management etc., as a cost-, time- and resource-saving method. Currently, the US constitutes the largest consumer of BPO services. The presence of a large number of companies with geographically dispersed business operations/units and employees in Latin America and Asia would enhance the demand for outsourcing services. Financial services and telecom industries are expected to offer potential opportunities for service providers in these regions.

Finance & Accounting Segment to Record 5.8% CAGR

Finance and accounting BPO (or FAO) involves handing over the responsibility and management of finance and accounting business processes to third party experts. Clients seek outsourcing services for F&A operations primarily to cut costs, reduce complexity of operations for the F&A department, and to comply with regulatory specifications. In the Finance & Accounting segment, complex processes such as external reporting, budgeting, accounting, planning, and forecasting continue to be outsourced due to the growing standardization of these functions. In the global Finance & Accounting segment, USA, Canada, Japan, China and Europe will drive the 5.6% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$33.7 Billion in the year 2020 will reach a projected size of US$49.4 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$5 Billion by the year 2026, while Latin America will expand at a 5.1% CAGR through the analysis period.

SELECT PLAYERS

Accenture Plc; Alight Solutions LLC; American Data Exchange (AMDATEX); Atos SE; Automatic Data Processing, Inc.; Capgemini SE; Capita Plc; Ceridian HCM, Inc.; CGI Group, Inc.; Cognizant Technology Solutions Corporation; DXC Technology Co.; EXLService Holdings, Inc.; Genpact Limited; Infosys BPM Limited; International Business Machines Corp.; KARVY Global Services Limited; NGA Human Resources; NTT DATA, Inc.; Randstad Holding NV; Sopra Steria Group; StarTek, Inc.; Tata Consultancy Services Limited; TriNet Group, Inc.; Wipro Limited; WNS Global Services Ltd.

SEGMENTS

» Type (Customer Services, Human Resources, Finance & Accounting, KPO, Other Types) » End-Use (Telecommunications & Technology, BFSI, Manufacturing, Retail, Other End-Uses)

GEOGRAPHIES

» World » USA » Canada » Japan » China » Europe » France » Germany » Italy » UK » Spain » Russia » Rest of Europe » Asia-Pacific » Australia » India » South Korea » Rest of Asia-Pacific » Latin America » Argentina » Brazil » Mexico » Rest of Latin America » Middle East » Iran » Israel » Saudi Arabia » UAE » Rest of Middle East » Africa

TABLE OF CONTENTS

1. MARKET OVERVIEW
Influencer Market Insights
World Market Trajectories
COVID-19 Pandemic to Dent Market Prospects in the Immediate Term
EXHIBIT: Reshoring to Gather Steam in Post COVID-19 Environment: Top Reasons for Reshoring (% of Client Companies Ascribing to Each Reason)
COVID-19 Induced Recession to Curtail Commercial Enterprise Activity, While Inducing Weakness into BPO Sector
EXHIBIT: World Economic Growth Projections (Real GDP, annual % Change) for 2019, 2020 & 2021
An Introduction to Business Process Outsourcing (BPO)
Vertical BPO Vs. Horizontal BPO
Onsite BPO Vs. Offsite BPO Vs. Offshore BPO
BPO Business Models
Salient Features of Transactional, Niche & Comprehensive BPO Models
Common Services Offered by BPO Providers
Business Process Outsourcing (BPO): Current Market Scenario and Outlook
A Sneak Peak into Key Trends Observed by the BPO Industry
Developed Regions to Remain Primary Revenue Contributors
EXHIBIT: World BPO Market by Region (2020 & 2027): Percentage Breakdown of Revenues for Developed and Developing Regions
Robust Growth Opportunities in Developing Regions
The Asian BPO Phenomenon: Enabled by `Triple Convergence’
Latin America Emerges as a Global Delivery Location
EXHIBIT: Global BPO Market - Geographic Regions Ranked by Value CAGR for 2020-2027
A Brief Overview of Major Outsourcing Destinations
Competitive Landscape
Major Vendors of Finance & Accounting BPO Services
EXHIBIT: Leading Players in the Global F&A BPO Market (2019): Percentage Breakdown of Revenues
Procurement BPO Services: Dominant Players
ADP Holds Edge in HR BPO
Genpact: Prime Vendor of Banking BPO Services
Service Providers Focus on Innovative Offerings to Move Up Value Chain
M&A Activity Intensifies
Recent Market Activity
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
Established Role in Business Process Implementation Across Diverse Sectors to Sustain Long-Term Growth
BPO: A Robust Tool for Enabling Global Expansion
For Creating Truly Global Products
To Drive Satisfaction Levels Among Customers Worldwide
Higher Awareness about Outsourcing Benefits: Another Major Factor Favoring Long-Term Growth
Advanced Technologies Strengthen Capabilities of BPO Model
Internet of Things (IoT) for Effective Delivery of BPO Services
Robotic Automation & Artificial Intelligence (AI) Seek Bigger Role in BPO Operations
Social Media Networking Trend Transforms Business Strategies
Growing Popularity of Cloud Computing
Growing Use of Mobile Based Customer Service Applications
Voice Biometrics: Growing Role in Customer Verification
Big Data Remains in Contention to Streamline Operations
BPO Providers Warm up to Green Computing
Strategic Innovations Take Center Stage in BPO Industry
Select Latest Innovations in the BPO Market
Commoditization, and Rise of Industry-Specific BPO, MSM & Bundled IT-BPO Services to Reshape the BPO Market
Platform BPO Seeks Opportunities
Platform BPO Vs Traditional BPO
Advantages of Platform BPO
Challenges for Platform BPO
Sourcing Strategy: Means to Achieve Business Process
Sole Sourcing: A Model for Increasing Operational Efficiency
Multi-Source Approach Gathers Steam
The Importance of Impact Sourcing
Offshore BPO Remains Highly Relevant Offering Cost Economies
Nearshoring Finds Favor among Businesses
Trade-off between Quality & Cost Warrants Revamp of the Global BPO Industry
Emphasis on Business Process Improvement to Extend Opportunities
Small and Mid-Size Businesses (SMBs): Expanding Clientele
Novel Opportunities for BPO in New Business Areas
An Insight into Major Horizontal Segments
Customer Services BPO: Largest Product Category
Human Resources BPO (HRO) Remains a High-Profile Segment
Finance and Accounting BPO (FAO): A Thriving Market
Knowledge Process Outsourcing (KPO): A Small yet Growing Market
Procurement BPO: An Overview
Review of Select End-Use Markets
Manufacturing: Noteworthy End-Use Sector
COVID-19 Impact on Manufacturing Sector to Curtail Short-Term Prospects for BPO Services
Telecommunications & Technology
Banking, Insurance & Finance Services
Banking Sector
Insurance
Retail Sector
Other End-Use Sectors
Issues & Challenges
Protectionist Policies Niggle Offshore BPOs
Uncertainties in Politico-Economic Policies Challenge BPO Sector
Re-shoring Strategies Highlight Salary Disparities in Different Regions
Alternate Offshore Locations Challenge Dominance of Traditional Centers
Data Security Issues
4. GLOBAL MARKET PERSPECTIVE
World Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World Historic Review for Business Process Outsourcing (BPO) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
World 15-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets for Years 2012, 2020 & 2027
World Current & Future Analysis for Customer Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World Historic Review for Customer Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
World 15-Year Perspective for Customer Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027
World Current & Future Analysis for Human Resources by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World Historic Review for Human Resources by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
World 15-Year Perspective for Human Resources by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027
World Current & Future Analysis for Finance & Accounting by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World Historic Review for Finance & Accounting by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
World 15-Year Perspective for Finance & Accounting by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027
World Current & Future Analysis for KPO by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World Historic Review for KPO by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
World 15-Year Perspective for KPO by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027
World Current & Future Analysis for Other Types by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World Historic Review for Other Types by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
World 15-Year Perspective for Other Types by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027
World Current & Future Analysis for Telecommunications & Technology by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World Historic Review for Telecommunications & Technology by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
World 15-Year Perspective for Telecommunications & Technology by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027
World Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World Historic Review for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
World 15-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027
World Current & Future Analysis for Manufacturing by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World Historic Review for Manufacturing by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
World 15-Year Perspective for Manufacturing by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027
World Current & Future Analysis for Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World Historic Review for Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
World 15-Year Perspective for Retail by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027
World Current & Future Analysis for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
World Historic Review for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
World 15-Year Perspective for Other End-Uses by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027
UNITED STATES
The United States: Prime BPO Market
EXHIBIT: Percentage (%) Share of the US in the World BPO Revenues (2020E & 2027P)
Outsourcing Strategy Evolution in the US - A Review
American Enterprises Rely on Offshoring to Save Costs
Nearshore Strategy Gains Strength
A Review of BPO in Key Application Segments
Win-Win for US Outsourcing Companies
Indian BPOs Set Up Onshore Service Centers in US
Impact of Protectionist Policies
USA Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
USA Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
USA 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
USA Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
USA Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
USA 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
CANADA
HR Outsourcing: On an Upswing
Canada Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Canada Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Canada 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
Canada Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Canada Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Canada 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
JAPAN
Japan Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Japan Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Japan 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
Japan Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Japan Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Japan 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
CHINA
Market Overview
Emphasis on ‘China-to-China’ Outsourcing
Back Office Outsourcing
HR Outsourcing in China
China Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
China Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
China 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
China Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
China Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
China 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
EUROPE
BPO Sector in Europe - An Overview
Trends & Opportunities
Europe Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
Europe Historic Review for Business Process Outsourcing (BPO) by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Europe 15-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets for Years 2012, 2020 & 2027
Europe Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Europe Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Europe 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
Europe Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Europe Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Europe 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
FRANCE
France Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
France Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
France 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
France Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
France Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
France 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
GERMANY
Germany - A Key Consumer of BPO & SSC Services
Germany Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Germany Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Germany 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
Germany Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Germany Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Germany 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
ITALY
Italy Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Italy Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Italy 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
Italy Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Italy Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Italy 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
UNITED KINGDOM
Major BPO Destination in Europe
Competitive Landscape
EXHIBIT: Leading Players in UK BPO Services Market (2019E): Percentage Breakdown of Market Share
Domestic Vendors Eye Overseas Markets
UK Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
UK Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
UK 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
UK Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
UK Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
UK 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
SPAIN
Spain Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Spain Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Spain 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
Spain Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Spain Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Spain 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
RUSSIA
Market Overview
Russia Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Russia Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Russia 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
Russia Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Russia Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Russia 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
REST OF EUROPE
Central & Eastern Europe (CEE) Emerges as Outsourcing Hub
Focus on Nordic Region Outsourcing Market – A Complementary Review
Rest of Europe Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Europe Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Rest of Europe 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
Rest of Europe Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Europe Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Rest of Europe 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
ASIA-PACIFIC
Asia-Pacific - The Rapidly Growing BPO Market
Asia-Pacific Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - Australia, India, South Korea and Rest of Asia-Pacific Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
Asia-Pacific Historic Review for Business Process Outsourcing (BPO) by Geographic Region - Australia, India, South Korea and Rest of Asia-Pacific Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Asia-Pacific 15-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Sales for Australia, India, South Korea and Rest of Asia-Pacific Markets for Years 2012, 2020 & 2027
Asia-Pacific Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Asia-Pacific Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Asia-Pacific 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
Asia-Pacific Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Asia-Pacific Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Asia-Pacific 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
AUSTRALIA
Brief Market Overview
Australia Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Australia Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Australia 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
Australia Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Australia Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Australia 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
INDIA
India’s Formidable BPO Industry Leads the Way
Outsourcers from India Set to Gain from Consolidation of Technology Engagements by Clients amidst COVID-19 Crisis
Vast Pool of Skilled Workforce, Low Cost Operations & Overall Competencies Steer Indian BPO Sector
The Changing Role of Indian BPOs
Role of Captive BPOs
BPO Industry Focuses on Inorganic Growth Strategy
KPO Industry Gains Efficiency
Reverse Outsourcing: New Trend in Outsourcing
Financial Services Market - A Vital BPO Vertical
HR Outsourcing in India
Rural BPO Concept Strengthens
SMEs: Potential for Growth
Tier-II and Tier III Cities to Gain Prominence
Long Term Prospects Remain Favorable
Challenges Confronting Indian BPO Industry
The Dampeners
BPO Vendor Landscape in India
India Centric BPO Providers - Breakdown by Vertical Industry
India-Centric BPO Providers: Breakdown by Product/Service Offerings
India Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
India Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
India 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
India Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
India Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
India 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
SOUTH KOREA
South Korea Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
South Korea Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
South Korea 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
South Korea Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
South Korea Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
South Korea 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
REST OF ASIA-PACIFIC
Malaysia
Philippines - A Favorable Destination for BPO Sector
Key Factors Responsible for Philippines’ Success in BPO Sector
Demand for Value-Added Services Drives Development of KPO
EXHIBIT: Philippines BPO Industry by End-Use Sector (2020E): Percentage Breakdown of Revenues for Call Center, IT, Transcription, and Others
Challenges for the BPO Industry
Next Wave Cities to Spur Growth Post COVID-19 Downturn
Progressive Forecasts for Philippine BPO Sector
Singapore
Sri Lanka
Thailand
Vietnam
Rest of Asia-Pacific Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Asia-Pacific Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Rest of Asia-Pacific 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
Rest of Asia-Pacific Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Asia-Pacific Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Rest of Asia-Pacific 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
LATIN AMERICA
Attractive Outsourcing Destination
Market Snapshots
BPO Industry Shift Up the Value Chain
Latin America Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - Argentina, Brazil, Mexico and Rest of Latin America Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
Latin America Historic Review for Business Process Outsourcing (BPO) by Geographic Region - Argentina, Brazil, Mexico and Rest of Latin America Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Latin America 15-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Sales for Argentina, Brazil, Mexico and Rest of Latin America Markets for Years 2012, 2020 & 2027
Latin America Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Latin America Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Latin America 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
Latin America Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Latin America Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Latin America 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
ARGENTINA
Brief Overview
Argentina Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Argentina Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Argentina 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
Argentina Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Argentina Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Argentina 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
BRAZIL
A Favored Nearshoring Destination
Increasing Demand for Contact Center Outsourcing
Brazil Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Brazil Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Brazil 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
Brazil Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Brazil Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Brazil 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
MEXICO
Market Overview
Mexico Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Mexico Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Mexico 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
Mexico Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Mexico Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Mexico 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
REST OF LATIN AMERICA
Chile
Colombia
Costa Rica
Peru
Uruguay
Rest of Latin America Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Latin America Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Rest of Latin America 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
Rest of Latin America Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Latin America Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Rest of Latin America 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
MIDDLE EAST
Middle East Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
Middle East Historic Review for Business Process Outsourcing (BPO) by Geographic Region - Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Middle East 15-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Sales for Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets for Years 2012, 2020 & 2027
Middle East Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Middle East Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Middle East 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
Middle East Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Middle East Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Middle East 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
IRAN
Iran Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Iran Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Iran 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
Iran Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Iran Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Iran 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
ISRAEL
Israel Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Israel Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Israel 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
Israel Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Israel Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Israel 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
SAUDI ARABIA
Saudi Arabia Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Saudi Arabia Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Saudi Arabia 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
Saudi Arabia Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Saudi Arabia Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Saudi Arabia 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
UNITED ARAB EMIRATES
UAE Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
UAE Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
UAE 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
UAE Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
UAE Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
UAE 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
REST OF MIDDLE EAST
Rest of Middle East Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Middle East Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Rest of Middle East 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
Rest of Middle East Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Rest of Middle East Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Rest of Middle East 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
AFRICA
Market Overview
Egypt: An Emerging Market
Kenyan BPO Sector
South Africa
Tanzania: An Emerging Outsourcing Destination in East Africa
Africa Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Africa Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Africa 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2020 & 2027
Africa Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
Africa Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
Africa 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2020 & 2027
Total Companies Profiled: 206

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