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DOMAIN EXPERT ENGAGEMENTS

Number of executives repeatedly engaged by snail & email outreach*

POOL + OUTREACH

Interactions with Platform & by Email *

INTERACTIONS

Unique # Participated *

PARTICIPANTS

Responses Validated *

VALIDATIONS

* Platform engagements are dynamic. Stats are published quarterly.


  •  CODE

  •  PAGES

  •  DATE

  •  PRICE

    $

  •  DATA EXHIBITS

    125


TABLE OF CONTENTS


   Pages :    | $

   Study Reliability and Reporting Limitations.....I-1  
   Disclaimers.....I-2
Data Interpretation & Reporting Level.....I-2
  
   Quantitative Techniques & Analytics.....I-3
Product Definitions and Scope of Study.....I-3
  
   Telemarketing – A Proven Strategy for Sales Promotion.....II-1
A Marketing Strategy to Cope with Economic Recession.....II-1
1$110
   Telemarketing for Business-to-Business Activities.....II-2
Top Strategies for Business Sales Activity.....II-2
Outsourced Telemarketing Services Gain Popularity.....II-2
Co-Sourced Telemarketing Strategy Gains Strength.....II-2
1$110
   Telemarketing for Lead Generation.....II-3
Benefits of Telemarketing Vis-à-vis Alternate Lead Generation Models.....II-3
India – A Favored Offshore Telemarketing Call Center Destination.....II-3
1$110
   Telemarketing – A Conceptual Definition.....II-4
Telemarketing Services & Applications.....II-4
1$110
   Procedure for Making Telemarketing Calls.....II-5
Identifying Potential Telemarketing Customers.....II-5
1$110
   Technology Used in Telemarketing Operations.....II-6
Autodialer.....II-6
Automatic Call Distributor (ACD).....II-6
Predictive Dialer.....II-6
Customer Relationship Management (CRM).....II-6
TeleBlock.....II-6
Private Branch Exchange (PBX).....II-6
Analyzing Failure of Telemarketing Services.....II-6
1$110
   Classification of Telemarketing Services.....II-7
On The Basis Of Direction of Call.....II-7
Inbound or Incoming Calls.....II-7
Outbound or Outgoing Calls.....II-7
1$110
   On the Basis of End-Users.....II-8
Business-To-Business Telemarketing.....II-8
Business-To-Consumer Telemarketing.....II-8
On The Basis Of Call Operator.....II-8
In-House Telemarketing.....II-8
1$110
   Outsourced Telemarketing.....II-9
Compensation Models for Outsourced Teleservices Providers.....II-9
Retainer-Based Model.....II-9
Pay-Per-Appointment.....II-9
Pay-Per-Lead.....II-9
1$110
   Pay-Per-Record.....II-10
Full-Time Equivalent (FTE)-Based Model.....II-10
1$110
   Do Not Call Register/Act.....II-11
Telemarketing Legislations in Select Countries.....II-11
The US Telemarketing Rule.....II-11
Amendments to FTC’s Telemarketing Sales Regulation.....II-11
Regulation Bars Pre-Recorded Telemarketing Calls Without Consent.....II-11
1$110
   Opt-Out Option Amendment for Do Not Call Legislation.....II-12
Australia.....II-12
Canada.....II-12
1$110
   Germany.....II-131$110
   A. Market Analysis.....II-14
Overview.....II-14
Growing Popularity of Outsourced Telemarketing Services.....II-14
Technological Advancements Favor Growth.....II-14
1$110
   Emergence of New Telemarketing Services.....II-15
Telemarketers Support Online Sales.....II-15
Recession Fostering Telemarketing Scams?.....II-15
Spoofing of Caller IDs – The Latest Telemarketing Fraud.....II-15
Telemarketing Services for Newspapers Marketing.....II-15
1$110
   Table 1: Telemarketing Operations for Newspapers in the US (2008): Percentage Share Breakdown for In-House Telemarketer, External Agency/Contractor, and Both (includes corresponding Graph/Chart).....II-161$150
   Telemarketing in Publishing Industry.....II-17
Challenges Facing the Industry.....II-17
Key Players.....II-17
AnswerNet Network.....II-17
Contact America, Inc......II-17
1$110
   Business Beanstalk Telemarketing Services and Call Center Solutions.....II-18
Convergys Corporation.....II-18
Intelemark.....II-18
Quest Marketing, Inc......II-18
1$110
   Sitel.....II-19
Talk 2 Rep, Inc......II-19
TeleTech Holdings, Inc......II-19
Tele Resources, Inc......II-19
1$110
   The Telemanagement Group.....II-20
West Corporation.....II-20
1$110
   B. Market Analytics.....II-21
Table 2: US Recent Past, Current and Future Analysis for Telemarketing Analyzed with Annual Revenue Figures in US$ Million for Years 2007 through 2015 (includes corresponding Graph/Chart).....II-21
1$150
   Table 3: US Historic Review for Telemarketing Analyzed with Annual Revenue Figures in US$ Million for Years 2001 through 2006 (includes corresponding Graph/Chart).....II-221$150
   A. Market Analysis.....II-23
Overview.....II-23
Telemarketing Services Market - At a Glance.....II-23
1$110
   Key Players.....II-24
Bellsystem24, Inc......II-24
Moshi Moshi Hotline, Inc......II-24
1$110
   B. Market Analytics.....II-25
Table 4: Japanese Recent Past, Current and Future Analysis for Telemarketing Analyzed with Annual Revenue Figures in US$ Million for years 2007 through 2015 (includes corresponding Graph/Chart).....II-25
1$150
   Table 5: Japanese Historic Review for Telemarketing Analyzed with Annual Revenue Figures in US$ Million for years 2001 through 2006 (includes corresponding Graph/Chart).....II-261$150
   Datacom SEA Inks Agreement with SAP APJ.....II-27
BPO Asia Selects Drishti-Soft for Offering Communications Solution.....II-27
Blueview Takes Over Logicall Results and Digital agency Glass.....II-27
TMone Selects Five9 Virtual Call Center Suite.....II-27
1$110
   Bain Capital Acquires BELLSYSTEM24.....II-28
Info Valley Limited Unveils Maxicon.....II-28
Trustmark Mutual Holding Takes Over Health Contact Partners.....II-28
Max ASP Chooses Flexor Software of Camrivox.....II-28
1$110
   Cordia Inks Reseller Agreement with IP-Coverage.....II-29
Grupo Atento Takes Over Telemarketing Prague.....II-29
Global Hotline Philippines and MENSA GROUP Sign Agreement.....II-29
Rainmaker Systems Takes Over Qinteraction Philippines.....II-29
24/7 Marketing Takes Over OnCall Subscriber Management.....II-29
1$110
   Darby Dental Supply to Take Over Becker-Parkin’s Telesales Operations.....II-30
Riverlake Partners Takes Over O'Currance Teleservices.....II-30
OneContact Purchases The Marketing Leaders.....II-30
1$110
    
 
 


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