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DOMAIN EXPERT ENGAGEMENTS

Number of executives repeatedly engaged by snail & email outreach*

POOL + OUTREACH

5763

Interactions with Platform & by Email *

INTERACTIONS

922

Unique # Participated *

PARTICIPANTS

173

Responses Validated *

VALIDATIONS

37

* Platform engagements are dynamic. Stats are published quarterly.


  •  CODE

  •  PAGES

  •  DATE

  •  PRICE

    $

  •  DATA EXHIBITS

    125


TABLE OF CONTENTS


   Pages :    | $

   India – Leader in the Worldwide KPO Market .....II-11$100
   India’s Edge: Advantages and Challenges for Knowledge Process Outsourcing in
  India.....II-2
Knowledge Process Outsourcing Continues Upward Climb .....II-2
Major Growth Drivers for Boom in the KPO Industry.....II-2
1$100
   Growth Drivers.....II-3
Cost Savings – Boosting Up the Market.....II-3
Table 1: Cost Savings from Offshoring BPO and KPO Process (includes corresponding Graph/Chart).....II-3
India’s Tremendous Cost Savings Offers to the US in the Knowledge Processing Areas.....II-3
Shortage of Skilled Professionals in Developed Countries – A Driving Force.....II-3
1$350
   Table 2: Shortage of Skilled Professional in the US and the UK by 2010 in Thousands.....II-4
Move from BPO to KPO.....II-4
KPO Vs. BPO Industry – Differences Remain Vast.....II-4
Cost Arbitrage in BPO - Moving Up the Chain.....II-4
KPO Growth Prospects Stronger than BPO.....II-4
Table 3: Global Growth Prospects of KPO Vs ITO and BPO by 2010 (includes corresponding Graph/Chart).....II-4
1$350
   Outsourcing Value Chain: Moving From Low-End Process (BPO) to High-End Process (KPO).....II-5
Vendors Moving up the Value Chain by Providing High-End Services.....II-5
1$100
   Analysis by Geographic Market.....II-6
India – Single Largest KPO Market.....II-6
KPO Market in Rest of World.....II-6
Table 4: World Market for Knowledge Process Outsourcing (2004-2014): Geographic Regions Ranked by Growth.....II-6
Analysis by Service Segments.....II-6
Data Search, Integration and Management Services - Garnering the Lion’s Share ...II-6
1$350
   Engineering & Design Services - Leads Next.....II-7
Market & Intellectual Property Research Services - Trail Blazing Ahead.....II-7
Table 5: World Market for Knowledge Process Outsourcing (2004-2014): Service Segments Ranked by Growth (includes corresponding Graph/Chart).....II-7
1$350
   KPO Industry Favoring Third Party Outsourcing.....II-8
Marketing Intelligence Services: Emerging KPO Market.....II-8
Huge Growth Potential for SMEs (Small and Medium-Sized Enterprises).....II-8
Table 6: Buying Vs Making or Onshoring Cost of KPO and BPO for SMEs in US$ Per Hour.....II-8
1$350
   US and UK are Currently the Largest Outsourcers.....II-9
Table 7: Number of BPO (Non-IT) Jobs Off-Shored from US to India By 2010 (includes corresponding Graph/Chart).....II-9
1$350
   Table 8: Number of BPO (Non-IT) Jobs Off-Shored from UK to India By 2010 (includes corresponding Graph/Chart).....II-10
Companies Prefer Specialized Vendors over Captive Centers.....II-10
Need for Highly Talented Professionals Spiraling the KPO Market.....II-10
1$350
   Expertise More Important than Size of KPO Provider.....II-11
Innovation and Branding Really Count.....II-11
Supply Trends of KPO.....II-11
KPO Industry Needs to be More Quality-Focused.....II-11
1$100
   Technical Language Training - A Prerequisite for KPO Service Providers .....II-12
Research-Based Projects: Potential Growth Areas for KPO Industry.....II-12
Competitive Analysis.....II-12
Complete Research Profile .....II-12
1$100
   Key Markets Identification .....II-13
Identification of Market Potential for Emerging Industries .....II-13
Keeping Track of Industry Developments .....II-13
Providing Marketing Team Members .....II-13
1$100
   Leading Future KPO Outsourcing Destinations .....II-14
Challenges Ahead for the KPO Market.....II-14
1$100
   Overview.....II-15
What’s Exactly Attracting the Investors to India?.....II-15
Key Strengths of India in the KPO Sector.....II-15
1$100
   Potential KPO Service Domains In India.....II-16
Potential Savings to Companies Outsourcing to India.....II-16
Intellectual Property Research .....II-16
Research & Development.....II-16
1$100
   Table 9: R& D Investment of India in 2002 & 2007 (P) in US$ Billion.....II-17
Pharmaceutical Research & Development.....II-17
Analytics and Data Mining Services.....II-17
Competitive Landscape.....II-17
1$350
   Indian Consultants Lead the Global KPO Market .....II-18
KPO Firms Serving the Indian Companies.....II-18
Challenges for Indian Offshore Service Vendors in Knowledge Process Outsourcing.....II-18
1$100
   Indian KPO Vs BPO Market.....II-19
From BPO to KPO – A Win, Win Situation for India.....II-19
Table 10: Growth Prospects of KPO Vs BPO in India By 2010.....II-19
BPO Firms to Gain from KPO Boom.....II-19
KPO Vs. BPO Outlook in Future.....II-19
1$350
   Future of KPO in India.....II-20
Rising Costs Might Force India to Lose Cost Advantage.II-20
1$100
   Focus on Other Emerging Regions in the Worldwide Knowledge Process Outsourcing
  Market.....II-21
1$100
   Introduction to Knowledge Process Outsourcing.....II-22
Potential KPO Markets .....II-22
1$100
   List of Services Offered in KPO Environment.....II-23
End-Users of KPO.....II-23
Benefits of KPO .....II-23
General Benefits.....II-23
1$100
   Key Benefits of KPO.....II-24
Leverages Existing Resources.....II-24
Look Beyond Just Cost Cutting Advantage.....II-24
Effective Functioning At the Macro and Micro Levels.....II-24
Research Related Benefits.....II-24
Value Creation by KPO: A Win -Win Proposal for Clients and Vendors .....II-24
Value to Clients Outsourcing KPO Jobs.....II-24
1$100
   Table 11: Value Creation to Client Before and After Outsourcing KPO Process (includes corresponding Graph/Chart).....II-25
Value to KPO Vendors .....II-25
Table 12: Revenue Break up of KPO Vendor (includes corresponding Graph/Chart).....II-25
1$350
   KPO Value Chain: Ranking the Process on a Scale of 1-10.....II-26
Financial Modeling: Purpose and Skill Set for Industries.....II-26
1$100
   RR Donnelley Acquires BPO Major, OfficeTiger.....II-27
Vishesh Infotecnics Enters into Joint Venture Deal with Cyberworks Software.....II-27
Cyberworks Vishesh Bags ECOSTAR KPO Contract.....II-27
1$100
   Karvy Global Services Initiates New KPO Services.....II-28
Synechron Expands Mortgage Banking KPO Unit.....II-28
Sitel India to Expand KPO Facility in India .....II-28
1$100
   Exevo Invests US$50,000 for Developing Indian KPO Facility.....II-29
MarketRx Opens a New Research Office in UK.....II-29
Satyam Acquires Singapore’s Knowledge Dynamics.....II-29
1$100
   Reuters Inks an Agreement with Copal Partners.....II-30
Karvy Global Services Forms Partnership with Sol-Core.....II-30
Synovate India Expands into Media Research Services.....II-30
1$100
   Karvy Floats a New Subsidiary Company, KARVY Global Services Limited.....II-31
Copal Partners Expands Operations in India.....II-31
SPG Media to Expand its Knowledge Management Center in India .....II-31
1$100
   Exevo Starts a New Market Research Consulting Office in London.....II-32
Synechron Commences New Operational Center.....II-32
HSBC Sets Up New Worldwide Resourcing Center in India.....II-32
CGI to Establish KPO Centers in Various Indian Cities .....II-32
Darashaw Acquires Majority Stake in Tata Share Registry.....II-32
1$100
   Aspire Learning Company Forays into the US Market .....II-33
Exevo Establishes Research Facility in India .....II-33
Verist Research Initiates a New KPO Service .....II-33
Scandent Solutions Bags a US$38 Million Contract......II-33
Integreon Acquires Brahmy Solutions.....II-33
1$100
   Evalueserve Opens KPO Office in Shanghai.....II-34
Lanco Global Systems Ltd to Merge with Lanco Global Systems, Inc.....II-34
GV Films to Establish KPO Center .....II-34
1$100
   Equa Terra Acquires Ross Research.....II-35
Hildebrandt Forms a Joint Venture with OfficeTiger.....II-35
1$100
   Annik Technology Services Pvt. Ltd (India).....II-36
Copal Partners (USA).....II-36
Service Portfolio.....II-36
1$100
   Evalueserve Inc (USA) .....II-371$100
   Services Offered.....II-381$100
   Exevo Inc. (USA).....II-39
Services Offered.....II-39
Indica Research Pvt Ltd. (India).....II-39
Integreon Managed Solutions Inc. (USA).....II-39
1$100
   Service Portfolio of Integreon.....II-40
Karvy Global Services (India).....II-40
1$100
   Service Portfolio.....II-41
MarketRx Inc (USA).....II-41
Synovate Inc (UK).....II-41
SPG Media Group Plc (UK).....II-41
1$100
   Scope e-Knowledge Center Pvt Ltd (India).....II-42
Service List.....II-42
1$100
   Synechron, Inc. (USA).....II-43
1$100
   Table 13: World Current and Future Analysis for Knowledge Process Outsourcing by Geographic Region – India and Rest of World Independently Analyzed by Annual Revenues in US$ Million for the Years 2004 through 2014 (includes corresponding Graph/Chart).....II-44

Table 14: World Current and Future Analysis for Knowledge Process Outsourcing by Service Segment – Animation & Design Services, Pharmaceutical & Biotechnological Services, Research & Development Services, Market & Intellectual Property Research Services, Data Search, Integration and Management Services, Engineering & Design Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2004 through 2014 (includes corresponding Graph/Chart).....II-44
1$350
   Table 15: World 10-Year Perspective for Knowledge Process Outsourcing by Geographic Region – Percentage Breakdown of Revenues for India and Rest of World for the Years 2004, 2009 and 2014.....II-45

Table 16: World 10-Year Perspective for Knowledge Process Outsourcing by Service Segment – Percentage Breakdown of Revenues for Animation & Design Services, Pharmaceutical & Biotechnological Services, Research & Development Services, Market & Intellectual Property Research Services, Data Search, Integration and Management Services, Engineering & Design Services and Other Services for the Years 2004, 2009 and 2014 (includes corresponding Graph/Chart).....II-45
1$350