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DOMAIN EXPERT ENGAGEMENTS

Number of executives repeatedly engaged by snail & email outreach*

POOL + OUTREACH

37423

Interactions with Platform & by Email *

INTERACTIONS

2994

Unique # Participated *

PARTICIPANTS

748

Responses Validated *

VALIDATIONS

62

* Platform engagements are dynamic. Stats are published quarterly.


  •  CODE

  •  PAGES

  •  DATE

  •  PRICE

    $

  •  DATA EXHIBITS

    125


TABLE OF CONTENTS


   Pages :    | $

   Study Reliability and Reporting Limitations.....I-1  
   Disclaimers.....I-2
Data Interpretation & Reporting Level.....I-2
Quantitative Techniques & Analytics.....I-2
  
   Product Definitions and Scope of Study.....I-3
Knowledge Management.....I-3
Knowledge Management Software.....I-3
Knowledge Management Services.....I-3
  
   Market Snapshots.....II-1
1$100
   Securing a Competitive Edge with Knowledge Management.....II-2
Current and Future Analysis.....II-2
Analysis by Geographic Region.....II-2
1$100
   Analysis by Product Segment.....II-3
1$100
   Knowledge Sharing Services to Drive Knowledge Management .....II-4
Simplifying Product Development Processes – A Selling Point .....II-4
Retail – The New Avenue for KM .....II-4
Pharmaceutical Industry Ready to Adopt KM in a Major Way .....II-4
1$100
   Single KM Suites to Address the Users Desires .....II-5
Converging Technologies Pave Way for Consolidation.....II-5
Need for Network-Based Environment Drives KM Software Market.....II-5
1$100
   Demand for Collaboration Software on the Rise .....II-6
Expertise Location: Growth Prospects for KM.....II-6
KM and E-Learning Move Towards Convergence.....II-6
Factors Restraining Convergence.....II-6
1$100
   Future of Knowledge Management Programs.....II-7
Knowledge-Based CRM Holds Immense Growth Potential.....II-7
Federal & Non-Profit Enterprises Enhance KM Investments.....II-7
Knowledge Workers Drive Implementation of KM Programs.....II-7
1$100
   Knowledge Management Enables High-Performance Workplace.....II-8
Trends in Worldwide Knowledge Management Market.....II-8
1$100
   Technological & Human Capabilities Critical for Effective Knowledge Management.....II-9
Human Resource – A Critical Constituent of KM Initiatives.....II-9
Technology – A Fundamental Requirement for Knowledge Management Systems.....II-9
1$100
   Search and Retrieval – Critical to Business Productivity.....II-10
Retaining Knowledge – A Universal Challenge.....II-10
Intellectual Property Protection – A Key Concern.....II-10
1$100
   E-Learning: Benefiting from Knowledge Management.....II-11
Knowledge Management & ROI.....II-11
KM & E-Commerce: Improving Enterprise Efficiency.....II-11
KM Brings Forth Privacy Concerns.....II-11
Competitive Intelligence Hinders Knowledge Sharing.....II-11
1$100
   KM Technologies Prove Beneficial in Natural Disasters.....II-12
Significance of Personal Knowledge Management in Enterprises.....II-12
Blogs – A New Knowledge Management Tool.....II-12
1$100
   Benefits of Enterprise Weblogs.....II-13
1$100
   Data-Information-Knowledge Continuum.....II-14
Data .....II-14
Information.....II-14
Knowledge.....II-14
Converting Data into Knowledge.....II-14
1$100
   Constituents of Knowledge or Intellectual-Based Assets.....II-15
Types of Knowledge.....II-15
1$100
   Explicit & Implicit Knowledge.....II-161$100
   Historical Perspective of Knowledge Management.....II-17
Knowledge Management – A Conceptual Definition.....II-17
Knowledge & Information Management.....II-17
1$100
   Data Mining – Critical for Knowledge Management.....II-18
Knowledge Management is a Continuous Process.....II-18
Activities Involved in a Knowledge Management Process.....II-18
Information Collection Process.....II-18
Organization Process.....II-18
Refinement Process.....II-18
Distribution.....II-18
1$100
   Stages of Knowledge Management.....II-19
Knowledge Generation.....II-19
Knowledge Codification.....II-19
Knowledge Transfer.....II-19
Knowledge Management Models.....II-19
1$100
   Knowledge creation model – Demerest.....II-20
Nonaka and Takeuchi’s KM Model.....II-20
Hedlund and Nonaka KM Model.....II-20
Boisot Model.....II-20
Intellectual Capital Model.....II-20
Socially Constructed Models of KM.....II-20
1$100
   Why Knowledge Management?.....II-21
Significance of KM In Business Sector.....II-21
Need for KM as a Systematic Corporate Strategy.....II-21
1$100
   Extent of Knowledge Management Utilization.....II-22
Goals of Knowledge Management Systems.....II-22
Essential Components of Knowledge Management.....II-22
1$100
   Enablers for Knowledge Management.....II-23
Information Professionals – Facilitators of Knowledge Management Programs.....II-23
Technology & Knowledge Management.....II-23
1$100
   KM-Supporting Technologies.....II-24
Common Software Platforms for Implementing KM Programs.....II-24
Basis for Organizational Knowledge Management.....II-24
1$100
   Knowledge-Based Strategies.....II-251$100
   Pre-Implementation Stage.....II-26
Implementation Stage.....II-26
Reinvigoration Stage.....II-26
Inculcation Stage.....II-26
Holistic Stage.....II-26
Role of Knowledge Networks in KM Programs.....II-26
1$100
   Factors Driving Knowledge Management Implementation.....II-27
Benefits of Knowledge Management Programs.....II-27
Arguments Against Knowledge Management.....II-27
1$100
   Challenges Faced in the Implementation of Knowledge Management Programs.....II-28
Failure of Knowledge Management Systems.....II-28
1$100
   Overview.....II-29
Knowledge Management Software.....II-29
Trends in Knowledge Management Software Market.....II-29
Knowledge Management Services.....II-29
1$100
   Document Management Market on a High.....II-30
Enterprise Portals: Definition.....II-30
1$100
   Key Functions of Enterprise Portals.....II-31
Enterprise Portals Market: On the Rise .....II-31
Enterprise Content Management.....II-31
1$100
   Evolution of Enterprise Content Management.....II-32
Features of Enterprise Content Management (ECM) Solution.....II-32
File and Document Management.....II-32
Web Services.....II-32
Business Process Automation (BPM).....II-32
Records Management.....II-32
1$100
   Content Management Software Market.....II-33
Collaboration Tools.....II-33
1$100
   Trends in Content Management Market.....II-34
Regulatory Environment.....II-34
1$100
   Security Threat from Hackers.....II-35
Increased Demand for Electronic Payments.....II-35
1$100
   Pharmaceutical Industry.....II-36
Oil and Gas Companies.....II-36
Stringent Regulatory Measures Necessitate Effective Data Management.....II-36
Move Towards Adoption of Advanced Technologies.....II-36
1$100
   Call Centers.....II-37
Common Challenges Faced in Call Centers.....II-37
Advantages of Implementing Knowledge Management in Call Centers.....II-37
Manufacturing Sector.....II-37
1$100
   Retaining Employee Knowledge – A Critical Challenge.....II-38
New Strategies to Counter Knowledge Loss.....II-38
1$100
   Wireless Enterprises.....II-39
Higher Education.....II-39
1$100
   Mediasurface to Launch Immediacy WCMs 6.0.....II-40
Thomson West Launches West KM 4.0 for Legal Professionals.....II-40
Systems Alliance Introduces SiteExecutive 4.....II-40
Hyland Launches Upgraded Version of OnBase ECM Suite.....II-40
Adenin Unleashes Upgraded Intranet Suite.....II-40
1$100
   Passageways Unveils New Knowledge Management Application.....II-41
Interwoven Rolls out Latest Version of ICDM Solution.....II-41
Open Text Unveils New Email Management for Microsoft Exchange Server 2007.....II-41
Open Text Unleashes New Release of Genioฎ 7.....II-41
1$100
   Tricom Document Management Purchased Apex Document Solutions.....II-42
Oracle Buys Captovation.....II-42
Ascentium Establishes First Overseas Office.....II-42
Interwoven Closes Acquisition of Optimost.....II-42
FatWire Acquires Content Sharing Tools Provider to Extend Leadership.....II-42
1$100
   KANA Software Buys Kansas Management Consulting and Systems Integration
  Services.....II-43
Consona Acquires KNOVA.....II-43
TMNG Global Takes Over TWG Consulting.....II-43
CSW Group Unveils Subsidiary in the US.....II-43
KeyMark Inks Partnership with European Handwriting Recognition Technologies
  Provider.....II-43
KMSI and RWD Technologies Agree to Jointly Offer eLearning Solutions.....II-43
1$100
   Open Text to Provide Livelink ECM to UK’s Defense Science and Technology Lab.....II-44
Open Text Buys Virginia Based Government Solutions Specialist.....II-44
Fininfo Acquired by US Based Investment Advice Provider.....II-44
Agfa-Gevaert Purchases German Hospital Document Management System Provider.....II-44
TIS Takes Over a UK Knowledge Management Business.....II-44
SDL Buys Tridon.....II-44
Mediasurface Acquires WCM Software Business.....II-44
1$100
   Biomax Informatics Buys Data Mining Business of Austrian Company.....II-45
TechTarget Acquires Australian Search Resource.....II-45
TIS Buys 51% Stake in Singapore Document Capture Business.....II-45
eGain Allies with South African Call Center to Launch Knowledge Management
  Solutions.....II-45
1$100
   Knowledge Management Software.....II-46
Art Technology Group, Inc. (US).....II-46
Autonomy Corporation Plc (US).....II-46
1$100
   EMC Documentum (US).....II-47
Fast Search & Transfer ASA (Norway).....II-47
IBM Global Services (US).....II-47
FileNet Corporation (US).....II-47
1$100
   Interwoven, Inc. (US).....II-48
Open Text Corporation (Canada).....II-48
Hummingbird (Canada).....II-48
1$100
   Knowledge Management Services.....II-49
Atos Origin S.A. (France).....II-49
BearingPoint (US).....II-49
Cap Gemini Ernst & Young (France).....II-49
Computer Sciences Corporation (US).....II-49
1$100
   Electronic Data Systems Corporation (US).....II-50
Vignette Corporation (US).....II-50
1$100
   Table 1: World Recent Past, Current & Future Analysis for Knowledge Management by Geographic Region – US, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart).....II-511$300
   Table 2: World Long-term Projections for Knowledge Management by Geographic Region – US, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2011 through 2015 (includes corresponding Graph/Chart).....II-521$300
   Table 3: World 10-Year Perspective for Knowledge Management by Geographic Region – Percentage Breakdown of Annual Revenues for the US, Europe, Asia-Pacific, and Rest of World Markets for Years 2003, 2008 & 2012 (includes corresponding Graph/Chart).....II-531$300
   Table 4: World Recent Past, Current & Future Analysis for Knowledge Management Software by Geographic Region – US, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart).....II-541$300
   Table 5: World Long-term Projections for Knowledge Management Software by Geographic Region – US, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2011 through 2015 (includes corresponding Graph/Chart).....II-551$300
   Table 6: World 10-Year Perspective for Knowledge Management Software by Geographic Region – Percentage Breakdown of Annual Revenues for the US, Europe, Asia-Pacific, and Rest of World Markets for Years 2003, 2008 & 2012 (includes corresponding Graph/Chart).....II-561$300
   Table 7: World Recent Past, Current & Future Analysis for Knowledge Management Services by Geographic Region – US, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart).....II-571$300
   Table 8: World Long-term Projections for Knowledge Management Services by Geographic Region – US, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2011 through 2015 (includes corresponding Graph/Chart).....II-581$300
   Table 9: World 10-Year Perspective for Knowledge Management Services by Geographic Region – Percentage Breakdown of Annual Revenues for the US, Europe, Asia-Pacific, and Rest of World Markets for Years 2003, 2008 & 2012 (includes corresponding Graph/Chart).....II-591$300
   A. Market Analysis.....III-1
Overview.....III-1
Current and Future Analysis.....III-1
Analysis by Product Segment.....III-1
KM in the US Government & Federal Sectors.....III-1
1$75
   Challenges Facing Government Sector.....III-2
Information Management, Sharing & Access.....III-2
Security Concerns.....III-2
Aging IT Workforce.....III-2
1$75
   Market Drivers.....III-3
Market Restraints.....III-3
Knowledge Management Initiatives in Federal & Government Agencies.....III-3
1$75
   Role of Blogs in Knowledge Management.....III-41$75
   Benefits of Enterprise Weblogs.....III-5
Product Launches.....III-5
1$75
   Strategic Corporate Developments.....III-6
Focus on Select Players.....III-6
5$375
   B. Market Analytics.....III-11
Table 10: US Recent Past, Current & Future Analysis for Knowledge Management by Product Segment – Knowledge Management Software and Knowledge Management Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart).....III-11

Table 11: US Long-term Projections for Knowledge Management by Product Segment – Knowledge Management Software and Knowledge Management Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2011 through 2015 (includes corresponding Graph/Chart).....III-11
1$150
   Table 12: US 10-Year Perspective for Knowledge Management by Product Segment – Percentage Breakdown of Annual Revenues for Knowledge Management Software and Knowledge Management Services Markets for the Years 2003, 2008 & 2012.....III-12
1$150
   A. Market Analysis.....III-13
Overview.....III-13
Current and Future Analysis.....III-13
Analysis by Product Segment.....III-13
1$75
   Factors Driving Implementation of KM in Europe.....III-14
Small and Medium Enterprises – A Key Segment for KM Initiatives.....III-14
Product Launch.....III-14
Strategic Corporate Developments.....III-14
2$150
   Focus on Select Players.....III-161$75
   B. Market Analytics.....III-17
Table 13: European Recent Past, Current & Future Analysis for Knowledge Management by Product Segment – Knowledge Management Software and Knowledge Management Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart).....III-17
1$150
   Table 14: European Long-term Projections for Knowledge Management by Product Segment – Knowledge Management Software and Knowledge Management Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2011 through 2015 (includes corresponding Graph/Chart).....III-18

Table 15: European 10-Year Perspective for Knowledge Management by Product Segment – Percentage Breakdown of Annual Revenues for Knowledge Management Software and Knowledge Management Services Markets for the Years 2003, 2008 & 2012.....III-18
1$150
   A. Market Analysis.....III-19
Overview.....III-19
Current and Future Analysis.....III-19
Analysis by Product Segment.....III-19
Knowledge Management Gains Momentum in Asia.....III-19
Status of KM in Various Nations.....III-19
1$75
   Intellectual Capital Management Capabilities in Asian Companies – On Par with Western
  Enterprises.....III-20
Innovation – Key Aspect of Asian Companies.....III-20
Enterprise Portals Market in Asia-Pacific.....III-20
1$75
   Select Regional Markets – An Overview.....III-21
India.....III-21
Common Tools Used in KM Initiatives.....III-21
Manufacturing Companies: On Road to KM Implementation.....III-21
Maturing Conditions for Document Management Systems Market.....III-21
1$75
   Document Management and Workflow Software and Services Market.....III-22
Government Institutions & Departments.....III-22
Banking, Financial Services, and Insurance (BFSI).....III-22
IT Sector.....III-22
Manufacturing Sector.....III-22
1$75
   Telecom.....III-23
Enterprise Portal, Collaborative Tools, and Content Management Software and
  Services Market.....III-23
Manufacturing.....III-23
Banking, Financial Services, and Insurance Segment.....III-23
Government Institutions.....III-23
1$75
   Telecom.....III-24
Other Verticals.....III-24
Pure-Play Knowledge Management Application Software and Services Market.....III-24
Benefits from KM Solutions.....III-24
1$75
   KM Implementation Trends in Indian Enterprises.....III-25
China.....III-25
Enterprise Portals in China.....III-25
New Zealand.....III-25
Government Policies Foster Knowledge Management.....III-25
1$75
   Emphasis on Infrastructure.....III-26
Adoption of New Technologies.....III-26
Major Programs Initiated by New Zealand Government.....III-26
1$75
   South Korea.....III-27
Strategic Corporate Developments.....III-27
1$75
   B. Market Analytics.....III-28
Table 16: Asia-Pacific Recent Past, Current & Future Analysis for Knowledge Management by Product Segment – Knowledge Management Software and Knowledge Management Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart).....III-28
1$150
   Table 17: Asia-Pacific Long-term Projections for Knowledge Management by Product Segment – Knowledge Management Software and Knowledge Management Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2011 through 2015 (includes corresponding Graph/Chart).....III-29

Table 18: Asia-Pacific 10-Year Perspective for Knowledge Management by Product Segment – Percentage Breakdown of Annual Revenues for Knowledge Management Software and Knowledge Management Services Markets for the Years 2003, 2008 & 2012.....III-29
1$150
   A. Market Analysis.....III-30
Current and Future Analysis.....III-30
Analysis by Product Segment.....III-30
Canada.....III-30
Knowledge Management in Government Departments.....III-30
1$75
   Product Launches.....III-31
Strategic Corporate Developments.....III-31
1$75
   Focus on Select Players.....III-321$75
   B. Market Analytics.....III-33
Table 19: Rest of World Recent Past, Current & Future Analysis for Knowledge Management by Product Segment – Knowledge Management Software and Knowledge Management Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart).....III-33
1$150
   Table 20: Rest of World Long-term Projections for Knowledge Management by Product Segment – Knowledge Management Software and Knowledge Management Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2011 through 2015 (includes corresponding Graph/Chart).....III-34

Table 21: Rest of World 10-Year Perspective for Knowledge Management by Product Segment – Percentage Breakdown of Annual Revenues for Knowledge Management Software and Knowledge Management Services Markets for the Years 2003, 2008 & 2012.....III-34
1$150