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Responses Validated *

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* Platform engagements are dynamic. Stats are published quarterly.


  •  CODE

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    $

  •  DATA EXHIBITS

    125


TABLE OF CONTENTS


   Pages :    | $

   Study Reliability and Reporting Limitations.....I-1  
   Disclaimers.....I-2
Data Interpretation & Reporting Level.....I-2
  
   Product Definitions and Scope of Study.....I-3  
   A Prelude.....II-1
How Real Are the IP- PBX Benefits to Customers?.....II-1
1$100
   Key Growth Drivers for IP PBX Systems.....II-2
IP Telephony to Supersede Conventional PBX Technology.....II-2
SMB Sector Intensifies the IP PBX Adoption Curve.....II-2
1$100
   Competitive Landscape.....II-3
Key Statistics:.....II-3
Table 1: Global IP-PBX Market: Percentage Share Breakdown by Spending on Technology for Q1 2007 & Q1 2008 (includes corresponding Graph/Chart).....II-3
1$350
   Table 2: Global IP-PBX Market: Percentage Share Breakdown of Revenues by Key Players for Q1 2007 & Q1 2008 (includes corresponding Graph/Chart).....II-4

Table 3: Global IP Telephony Market: Percentage Share Breakdown of Revenues by Key Players for Q1 2008 (includes corresponding Graph/Chart).....II-4
1$350
   Table 4: Global IP-PBX Market (H1 2006): Percentage Share Breakdown of Revenues for Key Players (includes corresponding Graph/Chart).....II-5
Key Players in Large-Enterprise IP Telephony System Market.....II-5
1$350
   Current Market Conditions.....II-6
PBX/IP PBX Sales Nosedive in Q1 2009.....II-6
Table 5: Global Corded PBX/IP PBX Market: Breakdown of Volume Shipments by Technology for Q1 2008 & Q1 2009 (in Thousand Units) (includes corresponding Graph/Chart).....II-6
1$350
   Impact of Recession on IP Telephony Market.....II-7
Table 6: Global Carrier IP Telephony Market: Percentage Share Breakdown by Spending on Technology for Q1 2007 & Q1 2008 (includes corresponding Graph/Chart).....II-7
1$350
   Credible Business Case Will Be Key for Migration to IP PBX.....II-8
Impacts of Recession on VoIP Market.....II-8
Market Trends & Issues.....II-8
Vendors Opt for IP-Enabled/ IP-Centric PBX Solutions in Current Market
  Scenario.....II-8
1$100
   Rising Preference of Advanced Hosted IP Telephony Services Over Premise-based
  Infrastructure.....II-9
Replacement Purchases to Catalyze Growth in IP PBX Equipment Market.....II-9
Enterprises Increase Focus on Productivity Benefits.....II-9
Falling Systems Price: A Key Marketing Tool to Accelerate Migration.....II-9
1$100
   Key Challenges to Market.....II-10
High Cost of Ownership May Dissuade Small and Medium Enterprises.....II-10
Competition from Alternative Technologies.....II-10
How Big is the Threat of Open Source Telephony?.....II-10
IP Media Phone – The Future.....II-10
1$100
   Rising Focus On Unified Communications.....II-11
Technical Challenges.....II-11
Issues With IP-PBX Voice Connectivity.....II-11
1$100
   Issues with Transmitting IP PBX Voice Traffic Through Data Network.....II-12
Protocols.....II-12
1$100
   Network Security and Related Policy.....II-131$100
   United States.....II-14
Market Overview.....II-14
Competition Scenario.....II-14
Rising Demand for Managed and Hosted IP Telephony Services.....II-14
1$100
   Business Factors Fuel IP Telephony Growth.....II-15
Enterprise Telephony Equipment Service Industry.....II-15
Growth Drivers.....II-15
American Businesses Incompetent in Securing VoIP.....II-15
1$100
   Key Statistics:.....II-16
Table 7: Installed Base of PBX in the United States: Breakdown of Traditional and IP/Converged PBX by Number of Lines (In Millions) (includes corresponding Graph/Chart).....II-16
1$350
   Table 8: Installed Base of Hosted Services in the United States: Breakdown of IP-Centrex and Hosted IP by Number of Lines (In Millions) (includes corresponding Graph/Chart).....II-17

Table 9: North America IP Telephony Market (2007): Percentage Share Breakdown of Value Sales by Key Players (includes corresponding Graph/Chart).....II-17
1$350
   Table 10: North America IP PBX/Converged Systems Market (2007): Percentage Share Breakdown of Value Sales by Key Players (includes corresponding Graph/Chart).....II-18
Japan .....II-18
Key Statistics:.....II-18
Table 11: IP-PBX Market in Japan (2006): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart).....II-18
1$350
   Table 12: Enterprise Telephony Market in Japan (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart).....II-19

Table 13: IP-PBX Market in Japan (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart).....II-19
1$350
   Europe.....II-20
Market Overview.....II-20
Market Trends.....II-20
Key Challenges.....II-20
Competitive Landscape.....II-20
European Native IP PBX.....II-20
1$100
   Competitive Landscape.....II-211$100
   Key Statistics:.....II-22
Table 14: European Native IP PBX System Market: Annual System Shipments In Thousand Units for the Years 2006, 2009 & 2012 (includes corresponding Graph/Chart).....II-22

Table 15: European Native IP PBX Market: Annual Line Shipments in Million Units for the Years 2006, 2009 & 2012 (includes corresponding Graph/Chart).....II-22
1$350
   Table 16: European Native IP PBX Market (2006): Percentage Share Breakdown of Volume and Value Sales by Key Players (includes corresponding Graph/Chart).....II-23
United Kingdom.....II-23
1$350
   Table 17: UK Corded PBX/IP PBX Market: Breakdown of Volume Shipments by Technology for Q1 2008 & Q1 2009 (in Thousand Units) (includes corresponding Graph/Chart).....II-24

Table 18: UK PBX Market (Q1 2009): Percentage Share Breakdown of Volume Shipments by Key Player (includes corresponding Graph/Chart).....II-24

Table 19: UK IP Extensions Market (Q1 2009): Percentage Share Breakdown of Volume Shipments by Key Player (includes corresponding Graph/Chart).....II-24
1$350
   Asia-Pacific.....II-25
Market Overview.....II-25
Key Market Drivers.....II-25
Key Market Restraints.....II-25
Competitive Landscape.....II-25
1$100
   Key Statistics:.....II-26
Table 20: ASEAN IP-PBX Market (2007): Percentage Share Breakdown of Value Sales by Key Players (includes corresponding Graph/Chart).....II-26

Table 21: Enterprise Telephony Market in Asia-Pacific: Percentage Share Breakdown of Revenues by Product Segment for the years 2004, 2006 & 2009 (includes corresponding Graph/Chart).....II-26
1$350
   Table 22: IP-PBX Market in Asia-Pacific (2004): Percentage Share Breakdown of Revenues by Key Players (includes corresponding Graph/Chart).....II-27
Australia.....II-27
Market Overview.....II-27
Key Challenges.....II-27
1$350
   Key Statistics:.....II-28
Table 23: Enterprise Telephony Market in Australia (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart).....II-28

Table 24: IP-PBX Voice Equipment Market in Australia (2004): Percentage Share Breakdown of Revenues by Key Players (includes corresponding Graph/Chart).....II-28
1$350
   Table 25: IP-PBX Market in Australia (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart).....II-29
China.....II-29
Market Overview.....II-29
1$350
   China Leads VoIP PBXs Equipment Production.....II-30
Key Statistics:.....II-30
Table 26: Enterprise Telephony Market in China (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart).....II-30
1$350
   Table 27: IP-PBX Market in China (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart).....II-311$350
   Table 28: IP-PBX Market in China (2004): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart).....II-32
India.....II-32
Market Overview.....II-32
1$350
   Key Statistics:.....II-33
Table 29: Enterprise Telephony Market in India (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart).....II-33

Table 30: IP-PBX Market in India (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart).....II-33
1$350
   Table 31: IP-PBX Market in India (2004): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart).....II-34
Korea.....II-34
Market Overview.....II-34
Growth Drivers.....II-34
1$350
   Competitive Landscape.....II-35
Key Statistics:.....II-35
Table 32: Enterprise Telephony Market in South Korea (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart).....II-35

Table 33: IP-PBX Market in South Korea (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart).....II-35
1$350
   Table 34: IP-PBX Market in South Korea (2004): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart).....II-36
Taiwan.....II-36
Market Overview.....II-36
Thailand.....II-36
Market Overview.....II-36
1$350
   Market Restraints.....II-37
Key Statistics:.....II-37
Table 35: Enterprise Telephony Market in Thailand (2008): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart).....II-37
1$350
   Other Asian Markets:.....II-38
Hong Kong.....II-38
Key Statistics:.....II-38
Table 36: Enterprise Telephony Market in Hong Kong (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart).....II-38

Table 37: IP-PBX Market in Hong Kong (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart).....II-38
1$350
   Table 38: IP-PBX Market in Hong Kong (2004): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart).....II-39
Indonesia.....II-39
Table 39: Enterprise Telephony Market in Indonesia (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart).....II-39
1$350
   Table 40: IP-PBX Market in Indonesia (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart).....II-40

Table 41: IP-PBX Market in Indonesia (2004): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart).....II-40
1$350
   Malaysia.....II-41
Table 42: Enterprise Telephony Market in Malaysia (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart).....II-41

Table 43: IP-PBX Market in Malaysia (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart).....II-41
1$350
   Table 44: IP-PBX Market in Malaysia (2004): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart).....II-42
New Zealand.....II-42
Table 45: Enterprise Telephony Market in New Zealand (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart).....II-42
1$350
   Table 46: IP-PBX Market in New Zealand (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart).....II-43

Table 47: IP-PBX Market in New Zealand (2004): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart).....II-43
1$350
   Vietnam.....II-44
Table 48: Enterprise Telephony Market in Vietnam (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart).....II-44

Table 49: IP-PBX Market in Vietnam (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart).....II-44
1$350
   Table 50: IP-PBX Market in Vietnam (2004): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart).....II-45
Latin America.....II-45
Market Overview.....II-45
SMEs offer Excellent Growth Potential.....II-45
Competitive Landscape:.....II-45
1$350
   Key Statistics:.....II-46
Table 51: Latin American IP Telephony Solutions Market (2005): Percentage Share Breakdown by Key players (includes corresponding Graph/Chart).....II-46

Table 52: Latin American IP Telephony Solutions Market: Annual IP-Enabled Lines for the years 2005, 2007 & 2011 (in Thousand Units) (includes corresponding Graph/Chart).....II-46
Chile.....II-46
1$350
   Africa.....II-47
Market Overview.....II-47
Market Challenges.....II-47
Cost Perceptions.....II-47
1$100
   Skills Shortage.....II-48
Limited Bandwidth.....II-48
Heavy Investments in Traditional PBX Systems.....II-48
The Increasing Threat of Alternative Technologies.....II-48
Market Drivers.....II-48
Increased Efficiency and Productivity of IP PBX.....II-48
Improvements in Telecommunications Infrastructure.....II-48
1$100
   Privatization of Telecommunications Sector.....II-49
Market Restraints.....II-49
Regulatory Overview.....II-49
Key Statistics:.....II-49
Table 53: South African IP PBX Market (2007): Percentage Share Breakdown of Revenues by Key Players - Siemens, Nortel, Cisco, Avaya, Ericsson, Alcatel-Lucent, Mitel and Others (includes corresponding Graph/Chart).....II-49
1$350
   Enterprise Telephony.....II-50
Internet Protocol (IP).....II-50
Enterprise VOIP Equipment.....II-50
IP Telephony (IPT).....II-50
1$100
   IP-PBX.....II-51
Advantages and Challenges of Adopting IP PBX Systems.....II-51
Advantages.....II-51
1$100
   Challenges in Adopting.....II-52
Product Classification.....II-52
Client-Server or Pure IP PBX.....II-52
Converged/Hybrid PBX.....II-52
Hosted Vs Premise Based IP Communication Solutions.....II-52
1$100
   End-User Analysis.....II-53
Demand Analysis.....II-53
2$125
   Access Introduces NetFront IP Connect.....II-55
Xorcom Plans the Introduction of Asterisk-Based IP PBX Solutions.....II-55
Voipswitch Launches its Latest IP-PBX Product.....II-55
1$100
   TeleSoft Launches TsCONNECT for VoIP to PSTN Gateway Conversion.....II-56
InTechnology Introduces New SIP Trunking Service.....II-56
Vertical Upgrades SBX IP 320 Telephony Solution with New Features.....II-56
1$100
   Mitel Unveils Mitel 3000 Communications System for Small Businesses in
  Australia.....II-57
Vertical Communications Introduces Wave IP 500.....II-57
1$100
   Broadcom Launches New Design Platform for IP Communications.....II-58
Trisys Introduces Replay VoIP.....II-58
1$100
   GIPS Releases New Software Development Kits.....II-59
Panasonic Launches IP-PBX Products in India.....II-59
Panasonic Introduces IP-Based Office Communication Systems.....II-59
Adtran Releases NetVanta 7060 IP PBX.....II-59
Teleprime Unveils Three New Offerings in IP Telephony Arena.....II-59
1$100
   Drishti Announces IP-PBX Office Phone System.....II-60
Zultys Launches New ‘ONE IP-PBX Packaged System’.....II-60
1$100
   Brekeke Releases Hosted PBX Platform with Multi-Tenant Architecture.....II-61
Brekeke Announces Multi-Tenant Architecture- Enabled Hosted IP-PBX Platform.....II-61
AltiGen Unveils ‘MAX2000 VoIP Phone System’.....II-61
1$100
   ADTRAN Introduces NetVanta 7060 Modular IP PBX.....II-62
Panasonic Launches IP-based Office Communication Systems.....II-62
Mitel® Unveils Mitel Applications Suite 1.1, Advanced IP Telephony and Unified
  Communications Solutions for SMBs.....II-62
1$100
   Aastra Technologies Launches Aastra 2380iP, IP Softphone for SMBs.....II-63
University Northern Colorado Launching VoIP Phone System into Residence Halls.....II-63
TelstraClear to Launch VoIP Services for SMEs.....II-63
Toshiba Introduces New Strata CIX1200, IP PBX for Medium-to-Large Businesses.....II-63
1$100
   Applied Voice & Speech Introduces CallXpress® 7.91 Unified Communications
  System.....II-64
Alcatel-Lucent Offers OmniPCX Office Lite Solution for Businesses in Indonesia.....II-64
Verizon Expands VoIP Portfolio with New SIP Gateway Outbound Service.....II-64
1$100
   COLT Adds COLT VoIP Access to its Converged IP Service Portfolio.....II-65
COLT Launches VoIP Access Service for Resellers.....II-65
1$100
   Epygi Launches Quadro4Li IP PBX.....II-66
Panasonic Launches KX-TDE Series of IP-PBX Products for Indian Market.....II-66
Phybridge Introduces UniPhyer, an Innovative IP Telephony Product.....II-66
1$100
   Vertical Launches SBX IP 320, a Converged IP Telephony System.....II-67
FacetCorp Introduces New FacetPhone Version.5.....II-67
Brekeke Launches New Version of Hosted IP/PBX Platform.....II-67
1$100
   Fifth Media to Showcase New 3G IP PBX.....II-68
Zultys Launches ONE Pre-Packed IP/PBX Systems.....II-68
Jazinga Introduces New IP/PBX Telephone Appliance.....II-68
1$100
   Tech Data to Distribute Fonality’s Open Source Solutions.....II-69
Telekom Malaysia Partners with Verizon.....II-69
Alcatel-Lucent Bags Contract for Delta Telecom IP Network Expansion.....II-69
1$100
   Alestra to Acquire Subsidiary of Alianza.....II-70
Open Systems Enters into Alliance with FacetCorp.....II-70
SoTel Systems Inks Distribution Partnership with 3CX.....II-70
1$100
   3CX Enters Into Strategic Alliance with Voxitas.....II-71
Rock-Soft Enters Into Partnership with Digital Techniques.....II-71
Sangoma® Technologies to Take Over Paraxip Technologies.....II-71
Nortel Acquires Pingtel.....II-71
1$100
   Fluke Networks Takes Over IP Rights for NetAlly from Viola Networks.....II-72
IPtimize Acquires the Broadband Access and Hosted VoIP Business from American Fiber
  Systems.....II-72
TouchStar Completes FacetCorp Acquisition.....II-72
Aastra Technologies Acquires Enterprise Communication Business from Ericsson.....II-72
1$100
   Bytes Completes Acquisition of Intelleca.....II-73
Covista Communications Acquires GT3 Holdings and ClearEnd.....II-73
XeloQ Inks Partnership with Pbxnsip.....II-73
1$100
   Dell Partners With Fonality to Offer VoIP for Small Enterprise Segment.....II-74
VoIPshield Inks Channel Partnership with TI Safe.....II-74
pbxnsip Signs Distribution Agreement with Achab.....II-74
Sangoma Technologies Enters Into Technology Partnership with 3CX.....II-74
1$100
   3CX Enters into Distribution Agreement with 888VoIPStore.com.....II-75
Tpad, Nimbuzz Ink Mobile VoIP Deal.....II-75
Mobile Technika Enters Into Agreement with Saloob.....II-75
Sintel Enters into an Agreement with 3CX.....II-75
1$100
   Microserv Inks Partnership Agreement with Mitel.....II-76
Intelliverse Signs Partnership Deal with New Edge Networks.....II-76
Cordia LT Communications Plans to Launch IP Services in India.....II-76
1$100
   AltiGen Communications, Boport Tele-Communication Ink Agreement.....II-77
AT&T Bags County of Los Angeles Telecommunications Contract.....II-77
Platinum Equity Acquires Covad Communications Group, Inc.....II-77
1$100
   Estech Systems Announces Strategic Agreement with NextGen.....II-78
Aastra Selects AudioCodes’ Gateway to Deliver Unified Communications Solutions.....II-78
Brookside Acquires Standard Tel Networks.....II-78
1$100
   VoIPon to Distribute 3CX IP PBX in the UK.....II-79
New Voice to Secure MobileMax Software Licenses from TASE.....II-79
3CX Collaborates with snom to Deliver New IP PBX Solution.....II-79
Covista Announces Acquisitions of ClearEnd and GT3Holdings.....II-79
1$100
   3Com Corporation (USA).....II-80
Aastra Technologies Ltd. (Canada).....II-80
Alcatel-Lucent SA (France).....II-80
1$100
   AltiGen Communications Inc (USA).....II-81
Avaya Inc (USA).....II-81
Cisco Systems Inc (USA).....II-81
Mitel Networks Corporation (Canada).....II-81
1$100
   NEC Corporation (Japan).....II-82
Nortel Networks Corporation (Canada).....II-82
Polycom Inc (USA).....II-82
1$100
   Shoretel Inc (USA).....II-83
Siemens AG (Germany).....II-83
Toshiba Corporation (Japan).....II-83
1$100
   Verizon Business (USA).....II-84
Vertical Communications Inc (USA).....II-84
1$100
   Table 54: Global Recent Past, Current & Future Analysis for IP PBX by Geographic Region/Country - North America, Japan, Europe, Asia Pacific, and Rest of World Markets Independently Analyzed with Annual Sales Figures in US$ Million for Years 2006 through 2015 (includes corresponding Graph/Chart).....II-851$350
   Table 55: Global Recent Past, Current & Future Analysis for IP PBX by Product Segment - Pure IP PBX, and Hybrid PBX Markets Independently Analyzed with Annual Sales Figures in US$ Million for Years 2006 through 2015 (includes corresponding Graph/Chart).....II-861$350
   Table 56: Global 10-Year Perspective for IP PBX by Geographic Region- Percentage Breakdown of Dollar Sales for North America, Japan, Europe, Asia Pacific, and Rest of World Markets for Years 2006, 2009 & 2015 (includes corresponding Graph/Chart).....II-871$350
   Table 57: Global 10-Year Perspective for IP PBX by Geographic Region- Percentage Breakdown of Dollar Sales for Pure IP PBX, and Hybrid PBX Markets for Years 2006, 2009 & 2015 (includes corresponding Graph/Chart).....II-881$350
    
 
 


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