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  •  DATA EXHIBITS

    125


TABLE OF CONTENTS


   Pages :    | $

   Study Reliability and Reporting Limitations.....I-1  
   Disclaimers.....I-2
Data Interpretation & Reporting Level.....I-2
  
   Quantitative Techniques & Analytics.....I-3
Product Definitions and Scope of Study.....I-3
Information Technology Outsourcing.....I-3
Information Systems (IS) Outsourcing.....I-3
Network and Desktop Outsourcing.....I-3
  
   Application Management.....I-4
System Infrastructure or IT Infrastructure Outsourcing.....I-4
Software as a Service (SaaS).....I-4
  
   Market Snapshots.....II-1
1$100
   Outsourcing – An Overview.....II-2
Challenges Faced in In-House Management of IT Infrastructure.....II-2
1$100
   Need for Outsourcing.....II-3
Minimize Operational Expenditure.....II-3
Strengthen Core Competencies.....II-3
Lack of In-House Resources.....II-3
Capitalize on Specialized Services of External Vendors.....II-3
Ensures Availability of Resources for Strategic Operations.....II-3
1$100
   Analysis by Geographic Region.....II-4
1$100
   Rising Competition, Moderate Growth – Consolidation Underway.....II-5
Globalization & Its Impact.....II-5
Declining Market Share of ‘Big Six’ Vendors.....II-5
Table 1: Outsourcing Market (2003-2005): Percentage Market Share of Big Six Players (including IBM, Accenture, EDS, CSC, ACS, and HP) for the First Quarter (includes corresponding Graph/Chart)..II-5
1$300
   IT Outsourcing Deal Value Declines....II-6
Stagnation – Result of Low Value Mega Deals.....II-6
1$100
   Pricing Pressure Builds Up.....II-7
Transformational Outsourcing – The Next Big Thing.....II-7
Public Sector Spending in IT Outsourcing on the Rise .....II-7
1$100
   IT Outsourcing in Aerospace Industry – Prospects for Growth.....II-8
Increasing Presence of Global IT Vendors in Offshore Destinations.....II-8
Security Risks in Outsourcing IT Services.....II-8
Outsourcing of Research Activities.....II-8
1$100
   India Dominates Global Offshore IT Outsourcing Sector.....II-9
High-End Outsourcing – Focus of Select Emerging Offshore Markets.....II-9
MNCs Score over Offshore Pure-Plays for IT Outsourcing Services.....II-9
1$100
   IT Outsourcing Vs In-House Operations.....II-10
Exit Strategy – Critical Component of Contract Agreements.....II-10
Political Backlash – A Key Obstacle in Offshore Outsourcing Activities.....II-10
Clients Set Up Offshore Captives to Meet Service Requirements.....II-10
Complexities of Outsourcing.....II-10
1$100
   Outsourcing Benefits Lure West European Companies.....II-11
Offshore IT Outsourcing Expenditure on the Rise.....II-11
Rising Wages Increase Outsourcing Expenditure.....II-11
Outsourcing – Testing Waters for Future Expansion Drive.....II-11
1$100
   Financial Services Sector – Largest Contributor to European Offshoring
  Operations.....II-12
Healthcare Outsourcing – An Untapped Market.....II-12
Neutralizing Risk Through Outsourcing.....II-12
IT Outsourcing – No Longer a Cost Containment Tool.....II-12
BPO Players in Asia and Eastern Europe Offer Stiff Competition to US Players .....II-12
Asian Firms Pose Competition to Home Grown Companies in the US.....II-12
1$100
   Outsourcing Trend Gains Ground in the US and Europe.....II-13
Trends in Global IT Outsourcing Market.....II-13
1$100
   Infrastructure Outsourcing for Nonprofit Organizations.....II-14
Hardware and Software Outsourcing.....II-14
Local Area/Wide Area Network Outsourcing.....II-14
1$100
   Internet Access & Services.....II-15
Help Desk, Support, and Training Outsourcing.....II-15
1$100
   Potential Favors Growth in Competitive Market Conditions.....II-16
Table 2: World IT Outsourcing Market (2004): Market Share of Leading Players by Revenues – IBM Global Services, Electronic Data Systems (EDS), Computer Sciences Corporation (CSC), Fujitsu, Atos Origin, Siemens, and Hewlett-Packard (includes corresponding Graph/Chart).....II-16
Big 3 in IT Outsourcing Arena – An Analysis of Competitor Strategies.....II-16
3$600
   Information Technology Outsourcing (IT Outsourcing).....II-19
A Conceptual Definition.....II-19
1$100
   Evolution of IT Outsourcing.....II-20
What can be Outsourced?.....II-20
Categories of IT Outsourcing.....II-20
Comprehensive Outsourcing.....II-20
1$100
   Outtasking or Selective Outsourcing.....II-21
Transitional Outsourcing.....II-21
Transformational Outsourcing .....II-21
E-Outsourcing.....II-21
Phases of IT Outsourcing Contract.....II-21
1$100
   Pre-Signing Phase.....II-22
Development of the Transition Plan .....II-22
Transition Phase.....II-22
Stabilization Phase.....II-22
Operational Phase.....II-22
Benefits of IT Outsourcing.....II-22
Availability of Enhanced Resources for Critical Business Operations.....II-22
1$100
   Reduced Time to Market.....II-23
Efficient & Updated IT Services.....II-23
Enhanced Savings.....II-23
Minimized Task-Related Risks.....II-23
Access to New Technology & Skills.....II-23
Expanding Operations.....II-23
Challenges/Risks in IT Outsourcing.....II-23
Reliance on Service Provider.....II-23
1$100
   Loss of Proprietary Know-How.....II-24
Lack of Control over Outsourced Services.....II-24
Resistance to Change.....II-24
Security Concerns.....II-24
Reasons Against Outsourcing.....II-24
1$100
   Offshore IT Outsourcing or Offshoring.....II-25
Offshore Outsourcing Models.....II-25
Onsite Contract Worker Model/ Staff Augmentation Model.....II-25
1$100
   Pure Offshore Project Model.....II-26
Onsite-Offshore Project Model.....II-26
Onsite-Onshore-Offshore Project Model.....II-26
Offshore Development Centers (ODCs).....II-26
1$100
   Selection of Country for Offshore Services.....II-27
Developing Nations – Ideal Outsourcing Destinations.....II-27
Rationale For Offshore Outsourcing: Finding a Balance.....II-27
1$100
   Types of Offshoring Activities.....II-28
Nearshoring.....II-28
Inshoring.....II-28
Smartshoring.....II-28
Business Process Outsourcing (BPO).....II-28
Factors Driving Offshore IT Outsourcing.....II-28
Benefits of Offshore Outsourcing.....II-28
1$100
   Challenges in Offshore IT Outsourcing.....II-29
Business Process Outsourcing (BPO) – An Overview.....II-29
1$100
   BPO Vs ITO.....II-30
Transformational BPO.....II-30
HR and F&A Outsourcing.....II-30
1$100
   BPO Sector & Offshore Outsourcing.....II-31
BTO: Convergence of BPO and ITO.....II-31
End-Use Sectors of IT Outsourcing Services.....II-31
Financial Services.....II-31
Healthcare Services.....II-31
1$100
   Manufacturing Sector.....II-32
Retail Industry.....II-32
Telecommunications.....II-32
1$100
   Service Segments – An Overview.....II-33
Table 3: World IT Outsourcing Market (2004-2005): Revenues by Product Segment for Information Systems (IS) Outsourcing, Network & Desktop Outsourcing, Application Management, System Infrastructure, Software as a Service (SaaS) (includes corresponding Graph/Chart).....II-33
Information Systems (IS) Outsourcing.....II-33
1$300
   Types of IS Outsourcing Services.....II-34
Total Outsourcing.....II-34
Outtasking.....II-34
Co-Sourcing.....II-34
Gainsharing.....II-34
Application Service Providers.....II-34
Managed Service Providers.....II-34
1$100
   Benefits of IS Outsourcing.....II-35
Drawbacks of IS Outsourcing.....II-35
Risks Involved in IS Outsourcing.....II-35
Logical IS Security.....II-35
1$100
   Total Reliance on Service Provider.....II-36
Lack of Exit Barriers.....II-36
Political Dynamics in Outsourced Destinations.....II-36
Scant Attention to Validation and Testing Codes.....II-36
1$100
   Legal Implications of Contracts.....II-37
Infringement of Intellectual Copyright.....II-37
Physical Security for Information Systems.....II-37
Issues Related to Human Resources.....II-37
Steps to Counter Security Risks.....II-37
1$100
   Software as a Service (SaaS).....II-381$100
   Features of SaaS.....II-39
Benefits of SaaS.....II-39
Application Outsourcing.....II-39
1$100
   Application Service Provider (ASP).....II-40
Application Management Outsourcing.....II-40
1$100
   Factors Driving Organizations towards Application Management Outsourcing.....II-41
Obstacles in AM Outsourcing.....II-41
Managed Service Provider (MSP).....II-41
Managed Security.....II-41
Network Outsourcing Services.....II-41
1$100
   Desktop Management Services.....II-42
In-House Desktop Services Vs Outsourced Desktop Services.....II-42
In-House Desktop Services.....II-42
Advantages of In-House Desktop Services.....II-42
1$100
   Disadvantages of In-House Desktop Services.....II-43
Outsourced Desktop Services.....II-43
Advantages of Outsourced Desktop Services.....II-43
Disadvantages of Outsourced Desktop Services.....II-43
IT Infrastructure/System Infrastructure Outsourcing.....II-43
1$100
   Storage Outsourcing.....II-44
Storage Area Network (SAN).....II-44
Network-Attached Storage (NAS).....II-44
1$100
   Housing / Co-Location.....II-45
Dedicated Hosting.....II-45
Disaster Recovery Management.....II-45
1$100
   Network/Infrastructure Management.....II-46
Web Hosting Services.....II-46
Hosting Service Provider (HSP).....II-46
1$100
   Types of Hosting Services.....II-47
Shared Hosting.....II-47
Dedicated Hosting.....II-47
Co-Location.....II-47
Data Centers.....II-47
1$100
   Overview.....II-48
Table 4: Worldwide IT Services Spending (2004): Regional Breakdown of Percentage Share for North America, Japan, Europe, Asia-Pacific, Latin America, and Rest of World (includes corresponding Graph/Chart).....II-48
1$300
   Consulting & Outsourcing Services.....II-49
Offshore & Onshore Services.....II-49
IT Services – A Fragmented Market.....II-49
Table 5: Worldwide IT Services Market (2004): Percentage Revenue Share of Service Providers for Top 20 Vendors, and Others.....II-49
1$300
   Table 6: Worldwide IT Services Market (2004): Leading Service Providers Ranked by Revenues (In US$ Billion) for IBM, EDS, Fujitsu, Accenture, Hewlett-Packard (HP), Computer Sciences Corporation (CSC), Lockheed Martin, Northrop Grumman, CapGemini, and Hitachi (includes corresponding Graph/Chart).....II-50
Key Factors Driving Growth in IT Services Sector.....II-50
TCV of Large Commercial Deals Decline.....II-50
1$300
   Table 7: Worldwide IT Services Market (2003-2005): Total Contract Value of Large Commercial Deals (In US$ Billion) (includes corresponding Graph/Chart).....II-51
Average Contract Size Shrinks .....II-51
Table 8: Worldwide IT Services Market (2002-2005): Average Contract Size by IT Service for IT Outsourcing (ITO), and Business Process Outsourcing (BPO) (In US$ Million) (includes corresponding Graph/Chart).....II-51
1$300
   Megadeals on a Downward Trend.....II-52
Table 9: Worldwide IT Services Market (2000-2005): Number of Megadeals and Total Contract Value (TCV) (includes corresponding Graph/Chart).....II-52
Rising Popularity of Offshore IT Services.....II-52
1$300
   Table 10: Worldwide IT Services Market (2003-2006): A Regional Breakdown of Services Imported for the United States, Western Europe, Asia-Pacific, Canada, and Central and Eastern Europe (includes corresponding Graph/Chart).....II-53

Table 11: Worldwide IT Services Market (2004): Average Programmer Salary Per Year (in US$) for Vietnam, India, China, The Philippines, Russia, Hungary, Malaysia, Czech Republic, Mexico, Ireland, Israel, Singapore, Canada, and the United States (includes corresponding Graph/Chart).....II-53
1$300
   GM Awards IT Outsourcing Contracts to Six Companies .....II-54
Accenture Agrees to Acquire Savista .....II-54
Unisys Corp. Bags California EDD Contract.....II-54
1$100
   Schroders Renews Contract with CSC .....II-55
Smart Telecom and IBM Enter into Business Partnership in Ireland .....II-55
StarTek and WildBlue Sign a Three-Year Outsourcing Agreement.....II-55
1$100
   Navitaire Takes Over Forte Solutions’ Assets .....II-56
BT Group Acquires CW Business Solutions .....II-56
BT Acquires Complete Ownership of Albacom .....II-56
Infocrossing Acquires (i)Structure .....II-56
1$100
   BT Group Acquires Infonet .....II-57
CSC Partners with BAE Systems for IT Outsourcing Contract.....II-57
Campbell Signs Contract with IBM Global Services .....II-57
1$100
   Catalonia Renews IT Contract to T-Systems Spain .....II-58
Unisys Corp and Synapsis Jointly Bag ECOPETROL IT Outsourcing Contract.....II-58
NTT DATA Forms Alliance with Capgemini .....II-58
1$100
   ABN Amro Signs IT Outsourcing Agreement with Major IT Companies .....II-59
Capgemini Bags London MPS ICT Outsourcing Contract .....II-59
CSC Sets up Spanish Service Center .....II-59
1$100
   Gecis Renamed Genpact .....II-60
IBM Bags a Large 10-Year Contract from Banco Sabadell .....II-60
ACS Renews IT Contract with Johns Manville .....II-60
EDS Revises IT Contract with Blue Cross Blue Shield of Massachusetts .....II-60
ACS Revises IT Outsourcing Agreement with UMass Memorial .....II-60
Phasedata and ERI Launch a New Sales Training Program .....II-60
1$100
   Astellas and Fujitsu Enter into an Outsourcing Agreement .....II-61
Antares Inks on a Deal with MedPlans Partners .....II-61
Sainsbury’s Purchases IT Outsourcing Intermediary .....II-61
1$100
   Savvis Communications Acquires Cable & Wireless America .....II-62
iRise Forms Strategic Alliance with TCS for Client Management in Offshore.....II-62
Projects .....II-62
Dabur India Outsources Internal IT Functions to Accenture .....II-62
Bhs Extends IT Outsourcing Contract with CSC for US$147 Million .....II-62
Qantas Signs IT Outsourcing Agreement With IBM .....II-62
1$100
   Cap Gemini Ernst &Young Becomes Capgemini .....II-63
IBM Signs IT Outsourcing Contract with Singapore Airlines .....II-63
Keane, Inc. Forays into BPO Market by Acquiring Bulk Stake in WorldZen .....II-63
SBC Awards IT Outsourcing Contract to Amdocs .....II-63
Procter & Gamble and HP Enters into Multi-Year IT Outsourcing Contract .....II-63
Hitachi Establishes Outsourcing Unit in North America .....II-63
1$100
   Embratel Awards Outsourcing Contract to IBM .....II-64
Exult Acquires PwC BPO International Operations .....II-64
Vision TRE Forays into IT Outsourcing Business .....II-64
GE CompuNet and GE Capital IT Solutions Merges with Computacenter Plc.....II-64
NSCC Enters Into Contract Extensions with Xwave .....II-64
Korean Air Signs IT Outsourcing Contract with IBM .....II-64
1$100
   SI International, Inc. Signs Outsourcing Contract with Army Military
  Personnel.....II-65
Services Center .....II-65
Satyam Sets Up Solutions Center in Malaysia .....II-65
Verizon, Lawson Software Partners with Velocity .....II-65
The U.K. Inland Revenue Struck Deal with Cap Gemini Ernst & Young .....II-65
The U.K. National Health Service Signs Deal with Three Major Companies .....II-65
1$100
   NetBank Inks Definitive Agreement to Acquire FTI .....II-66
ING Awards Seven-Year IT Outsourcing Deal to IBM .....II-66
BCP Group in IT Outsourcing Deal with IBM .....II-66
Adjoined Consulting Acquires Outsourcing Division of Plaut Consulting .....II-66
Telehouse Signs Collaboration Deal with Fujitsu Siemens .....II-66
Invensys Signs Outsourcing Contract with IBM .....II-66
1$100
   DuPont Signs Additional Contract with Accenture .....II-67
IBM Signs IT Services Contract with American Express .....II-67
CGI of Canada Signs Three IT Contract Renewals .....II-67
Bank of Queensland (BoQ) Signs Contract with EDS .....II-67
Synstar Bags Contract from Westland Helicopters .....II-67
Schlumberger Buys Sema Group Plc .....II-67
EDS Signs IT Outsourcing Contract with Panamerican Beverages .....II-67
1$100
   Founder International Collaborates with Recruit Staffing Ltd. .....II-68
Samsung SDS and SNU Hospital Launches Medical IT Outsourcing Company.....II-68
CBQ Acquires EasySoft International .....II-68
BT Syncordia Solutions Renamed as BT Ignite Solutions.....II-68
A P Solve Signs Collaboration Pact with BT Ignite Solutions.....II-68
Unisys Signs Contract with Judiciary Department of Hong Kong .....II-68
Compaq Computer Signs Contract with Jockey Club of Hong Kong .....II-68
1$100
   Accenture Ltd. (US).....II-69
Affiliated Computer Services, Inc. (US).....II-69
Amdocs (US).....II-69
1$100
   Antares Management Solutions (US).....II-70
Anteon International Corporation (US).....II-70
Atos Origin (The Netherlands).....II-70
Auriga (US).....II-70
1$100
   Automatic Data Processing, Inc. (US).....II-71
BearingPoint, Inc. (US).....II-71
British Telecom Group Plc (UK).....II-71
1$100
   Business Connexion (South Africa).....II-72
Capgemini (Germany).....II-72
Ceridian Corporation (US).....II-72
1$100
   Cognizant Technology Solutions (US).....II-73
Computacenter Plc (UK).....II-73
Computer Sciences Corporation (US).....II-73
1$100
   Convergys Corporation (US).....II-74
Daimler-Benz InterServices (debis) AG (Germany).....II-74
Electronic Data Systems Corporation (US).....II-74
Fujitsu Group (UK).....II-74
Fiserv (US).....II-74
1$100
   Getronics NV (Holland).....II-75
HCL Technologies (India).....II-75
1$100
   Hewlett-Packard (US).....II-76
HP Services.....II-76
Hitachi Information Systems, Ltd. (Japan).....II-76
IBM Global Services (US).....II-76
1$100
   Infosys Technologies Ltd. (India).....II-77
Keane, Inc. (US).....II-77
LogicaCMG Plc (UK).....II-77
1$100
   Lufthansa System Group GmbH (Germany).....II-78
MphasiS BFL Ltd. (India).....II-78
NEC Corporation (Japan).....II-78
1$100
   NIIT Technologies (India).....II-79
Satyam Computer Services Ltd. (India).....II-79
SAVVIS, Inc. (US).....II-79
SchlumbergerSema (US).....II-79
1$100
   SI International, Inc. (US).....II-80
Siemens Business Services (US).....II-80
Triaton GmbH (Germany).....II-80
T-Systems (Germany).....II-80
1$100
   Unisys Corporation (US).....II-81
Verizon Information Technologies (US).....II-81
Wipro Ltd. (India).....II-81
1$100
   Xwave (Canada).....II-82
1$100
   Table 12: World Recent Past, Current & Future Analysis for IT Outsourcing by Geographic Region – Americas, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for Years 2000 through 2010 (includes corresponding Graph/Chart).....II-83

Table 13: World 11-Year Perspective for IT Outsourcing by Geographic Region – Percentage Breakdown of Annual Revenues for Americas, Europe, Asia-Pacific, and Rest of World Markets for Years 2000, 2005 & 2010 (includes corresponding Graph/Chart).....II-83
1$300
   A. Market Analysis.....III-1
Current and Future Analysis.....III-1
The United States .....III-1
Overview.....III-1
Trends in the US Market.....III-1
1$75
   Offshore IT Outsourcing in the US.....III-2
Cost Benefits of Offshore Outsourcing.....III-2
US Leads Offshore Services Adoption.....III-2
1$75
   Rise in Offshore ITO Spending Enhances Savings.....III-3
Table 14: US Offshore IT Outsourcing Market (2000-2005): Offshore ITO Expenditure and Cost Savings in US$ Billion (Includes Corresponding Graph/Chart).....III-3
Impact of Legislations on Outsourcing.....III-3
1$150
   Computer Software and Services’ Outsourcing Boosts Up .....III-4
Government / Federal IT Outsourcing.....III-4
Factors Affecting Outsourcing in Federal Market.....III-4
1$75
   Services Utilized by Government Agencies.....III-5
Government IT Services Market.....III-5
Table 15: US IT Services Market (2004-2006): Breakdown of Spending by Government Agency Federal (Civilian), Federal (Department of Defense), State Government, and Local Government (In US$ Billion) (Includes Corresponding Graph/Chart).....III-5
1$150
   Shortage of Skilled IT Staff to Drive Demand for IT Outsourcing.....III-6
Shrinking IT Budgets Foster Growth.....III-6
IT Modernization & Consolidation Offer Growth Opportunities.....III-6
Enterprise IT Outsourcing Market.....III-6
IT Outsourcing in Healthcare Sector.....III-6
1$75
   Table 16: US Healthcare IT Outsourcing Market (2004-2006): Revenues by Service for Hospital Services, Private Practice Services, and Managed Care Services (In US$ Million) (Includes Corresponding Graph/Chart).....III-7
Inadequate In-House IT Infrastructure & Manpower Boosts Outsourcing Activities.....III-7
Mandatory Government Regulations Foster Demand.....III-7
1$150
   Factors Driving Outsourcing in Healthcare Sector.....III-8
Increased Adoption of IT in Healthcare & Consequent Complexities.....III-8
Lack of Adequate Resources.....III-8
Ability to Focus on Core Healthcare Operations.....III-8
IT Outsourcing in the Retail Sector.....III-8
1$75
   Need for Outsourcing Amongst Retailers.....III-9
Challenges Faced by Retail Sector in IT outsourcing Operations.....III-9
Canada.....III-9
Overview.....III-9
1$75
   Table 17: Canadian IT Services Market (2004-2006): Percentage Breakdown of Spending by Service Segment for Outsourcing, Consulting & Integration, Deploy & Support, and IT Education & Training (Includes Corresponding Graph/Chart).....III-10

Table 18: Canadian Outsourcing Market (2004-2006): Percentage Breakdown of Spending by Product Segment for Information Systems (IS) Outsourcing, Network & Desktop Outsourcing, Application Management, and Others (Includes Corresponding Graph/Chart).....III-10
1$150
   Issues & Trends.....III-11
Client-Specific Outsourcing Services Score Over Generic Services.....III-11
xSP Model Proves Beneficial for Small & Medium Enterprises.....III-11
On-Demand Model Gains Momentum.....III-11
Piecemeal Outsourcing Finds Favor Among Canadian Customers.....III-11
Canada – Key Outsourcing Destination for US Firms.....III-11
1$75
   Factors Favoring Canada as a Potential Nearshore Destination for the US .....III-12
Concerns over Data Privacy.....III-12
Implications of Outsourcing Practices in Canada.....III-12
1$75
   Shortage of Skilled Workforce – A Key Constraint.....III-13
Latin America.....III-13
Overview.....III-13
Market Trends.....III-13
Factors Driving Growth in IT Outsourcing Market.....III-13
1$75
   Factors Restraining Growth in IT Outsourcing Market.....III-14
Select Regional Markets – An Overview.....III-14
Argentina.....III-14
IT Infrastructure Outsourcing Market in Argentina – An Overview.....III-14
1$75
   Table 19: Argentinean IT Infrastructure Outsourcing Market (2004-2006): Revenues by Product Segment for Storage, Dedicated Hosting, Co-Location, Disaster Recovery, Network Management, and Others (In US$ Million) (Includes Corresponding Graph/Chart).....III-15
Market Drivers.....III-15
Market Restraints.....III-15
1$75
   Brazil.....III-16
IT Outsourcing Market Offers Growth Potential.....III-16
IT Infrastructure Outsourcing Market in Brazil – An Overview.....III-16
Fragmented Market Conditions .....III-16
End-Use Sectors.....III-16
1$75
   Table 20: Brazilian IT Infrastructure Outsourcing Market (2004-2006): Revenues by Product Segment for Storage, Dedicated Hosting, Co-Location, Disaster Recovery, Network Management, and Others (In US$ Million) (Includes Corresponding Graph/Chart).....III-17
Security – A Key Concern for IT.....III-17
Infrastructure Service Providers.....III-17
Rising Popularity of Client-Owned Data Centers.....III-17
Lack of Information Hampers Outsourcing Growth.....III-17
1$75
   IT Infrastructure Outsourcing in Vertical Markets.....III-18
Financial Services.....III-18
Retail.....III-18
Government.....III-18
1$75
   Chile.....III-19
IT Infrastructure Outsourcing Market in Chile – An Overview.....III-19
Table 21: Chilean IT Infrastructure Outsourcing Market (2004-2006): Revenues by Product Segment for Storage, Dedicated Hosting, Co-Location, Disaster Recovery, Network Management, and Others (In US$ Million) (Includes Corresponding Graph/Chart).....III-19
Factors Driving Growth in Chilean IT Infrastructure Outsourcing Market.....III-19
1$150
   Factors Limiting Growth in Chilean IT Infrastructure Outsourcing Market.....III-20
Colombia.....III-20
IT Infrastructure Outsourcing Market in Colombia – A Brief Overview.....III-20
1$75
   Table 22: Colombian IT Infrastructure Outsourcing Market (2004-2006): Revenues by Product Segment for Storage, Dedicated Hosting, Co-Location, Disaster Recovery, Network Management, and Others (In US$ Million) (Includes Corresponding Graph/Chart).....III-21
Market Drivers.....III-21
Market Restraints.....III-21
1$150
   Mexico.....III-22
IT Infrastructure Outsourcing in Mexico.....III-22
Factors Driving Demand for IT Infrastructure Outsourcing.....III-22
Factors Restraining Growth.....III-22
1$75
   Venezuela.....III-23
IT Infrastructure Outsourcing Market in Venezuela – A Brief Overview.....III-23
1$75
   Table 23: Venezuelan IT Infrastructure Outsourcing Market (2004-2006): Revenues by Product Segment for Storage, Dedicated Hosting, Co-Location, Disaster Recovery, Network Management, and Others (In US$ Million) (Includes Corresponding Graph/Chart).....III-24
Market Drivers.....III-24
Market Restraints.....III-24
1$150
   Focus on Select Players.....III-25
Accenture Ltd. (US).....III-25
Affiliated Computer Services, Inc. (US).....III-25
Amdocs (US).....III-25
1$75
   Antares Management Solutions (US).....III-26
Anteon International Corporation (US).....III-26
Auriga (US).....III-26
Automatic Data Processing, Inc. (US).....III-26
1$75
   BearingPoint, Inc. (US).....III-27
Ceridian Corporation (US).....III-27
Cognizant Technology Solutions (US).....III-27
1$75
   Computer Sciences Corporation (US).....III-28
Convergys Corporation (US).....III-28
Electronic Data Systems Corporation (US).....III-28
1$75
   Fiserv (US).....III-29
Hewlett-Packard (US).....III-29
HP Services.....III-29
1$75
   IBM Global Services (US).....III-30
Keane, Inc. (US).....III-30
SAVVIS, Inc. (US).....III-30
1$75
   SchlumbergerSema (US).....III-31
SI International, Inc. (US).....III-31
Siemens Business Services (US).....III-31
Unisys Corporation (US).....III-31
Verizon Information Technologies (US).....III-31
1$75
   Xwave (Canada).....III-32
Recent Industry Activity.....III-32
8$325
   B. Market Analytics.....III-40
Table 24: Americas Recent Past, Current & Future Analysis for IT Outsourcing Market Analyzed with Annual Revenues in US$ Million for Years 2000 through 2010 (Includes Corresponding Graph/Chart).....III-40
1$150
   Table 25: Americas 11-Year Perspective for IT Outsourcing – Breakdown of Revenues as a Percentage of Global Market for the Years 2000, 2005 & 2010 (Includes Corresponding Graph/Chart).....III-41
1$150
   A. Market Analysis.....III-42
Overview.....III-42
Current and Future Analysis.....III-42
Offshore Services in Europe.....III-42
Reasons for Offshore Outsourcing.....III-42
1$75
   Preferred Offshore Destinations.....III-43
Leading Players in the European IT Outsourcing Market (2004- 2005).....III-43
IT Outsourcing Players in Europe.....III-43
IT Services Market in Europe – A Brief Overview.....III-43
1$75
   Table 26: European IT Services Market (2004): A Regional Breakdown of Sales by Region/Country for United Kingdom, Germany, France, Scandinavia, Italy, Benelux, Iberian Peninsula, and Others (In € Billion and US$ Billion) (Includes Corresponding Graph/Chart).....III-44
Issues & Trends.....III-44
Companies Outsource to Focus on Core Businesses.....III-44
Seasonal Deals Dominate Outsourcing Arena.....III-44
1$150
   Western Europe – Minor Player in Global Offshore ITO Market.....III-45
Offshoring on the Rise .....III-45
Outsourcing Benefits Lure West European Companies.....III-45
Eastern & Central Europe – An Ideal Outsourcing Destination for European Firms.....III-45
1$75
   Other Trends.....III-46
Healthcare IT Outsourcing Market.....III-46
ASPs on the Rise .....III-46
1$75
   Table 27: European Healthcare IT Outsourcing Market (2005-2006): Regional Revenues for the United Kingdom, Germany, France, Italy, Spain, Scandinavia, and Benelux (In US$ Million) (Includes Corresponding Graph/Chart).....III-47

Table 28: European Healthcare IT Outsourcing Market (2005-2006): Revenues by Product Segment for Applications Management, IT Infrastructure Management, and IT Integration Services (In US$ Million) (Includes Corresponding Graph/Chart).....III-47
1$150
   Market Drivers.....III-48
IT Systems Modernization Programs in Public Sector.....III-48
Focus on Core Competencies & Efficient Healthcare Operations.....III-48
Shortage of Internal IT Expertise in Hospitals.....III-48
Increased Need for Post Clinical Care.....III-48
1$75
   Challenges.....III-49
Concerns over Job Loss – A Major Impediment.....III-49
Risks from Privacy & Security of Patient Information.....III-49
Lack of Adequate Technology Infrastructure in Some European Regions.....III-49
Public Sector Controlled Healthcare Sector Faces Cash Crunch.....III-49
ASP Enabling of Healthcare IT Applications is Extremely Complex.....III-49
1$75
   Reluctance to Accept New Technology.....III-50
Market Restraints.....III-50
Inadequate Identification of Sourcing Strategy.....III-50
Lack of In-House Monitoring & Management Expertise.....III-50
A Highly Fragmented European Healthcare Sector.....III-50
Tussle Over Ownership of Patient Information.....III-50
Select Regional Markets – An Overview.....III-50
Austria.....III-50
1$75
   Czech Republic.....III-51
Overview.....III-51
Offshore IT Outsourcing Market.....III-51
Factors Favoring Czech Republic’s Emergence as a Nearshore Destination.....III-51
1$75
   Prague – Center for Outsourcing Operations.....III-52
Low Demand for BPO Services.....III-52
France.....III-52
Healthcare IT Outsourcing Market – An Overview.....III-52
Germany.....III-52
Overview .....III-52
1$75
   Table 29: German ITO and BPO Revenues (2003-2008) in US$ Billion (Includes Corresponding Graph/Chart).....III-53
German IT Services Market – An Overview.....III-53
1$150
   Table 30: German IT Services Market (2004): Breakdown by Sales and Percentage Share by Segment for IT Outsourcing, Consulting, Systems Integration, and Maintenance (In € Billion and US$ Billion) (Includes Corresponding Graph/Chart).....III-54
Captives Boost Growth Prospects.....III-54
Captive Outsourcing Firms – Unique to German Market.....III-54
1$150
   Impact of Captive Deals.....III-55
Healthcare IT Outsourcing Market – A Brief Perspective.....III-55
1$75
   Ireland.....III-56
Russia.....III-56
Table 31: Russian IT Services Revenues (2001-2006)(In US$ Million) (Includes Corresponding Graph/Chart).....III-56
Spain.....III-56
1$150
   United Kingdom.....III-57
Healthcare IT Outsourcing Market in the UK.....III-57
Latvia.....III-57
1$75
   Slovakia.....III-58
Emerging IT Outsourcing Services.....III-58
Nordic Region.....III-58
IT Services Market in Nordic Region.....III-58
1$75
   Table 32: Nordic IT Services Market (2005): Percentage Share of Spending by Country for Sweden, Denmark, Norway, and Finland (Includes Corresponding Graph/Chart).....III-59

Table 33: Nordic IT Services Market (2005): Percentage Share of Spending by Service for Hardware, Outsourcing, Software, Project Services, and Support Services (Includes Corresponding Graph/Chart).....III-59
IT Outsourcing Market in Nordic Region.....III-59
1$150
   Table 34: Nordic IT Outsourcing Market (2003): Percentage Breakdown of Spending by Segment for Information Systems (IS) Outsourcing, Network & Desktop Outsourcing, Application Management, System Infrastructure Services, and Application Service Provider (Includes Corresponding Graph/Chart).....III-60
Contract Extensions to Drive Market Growth.....III-60
Nordic IT Outsourcing Market – A Polarized Arena .....III-60
Finland ITO Market.....III-60
1$150
   Focus on Select Players.....III-61
Atos Origin (The Netherlands).....III-61
British Telecom Group Plc (UK).....III-61
Capgemini (Germany).....III-61
1$75
   Computacenter Plc (UK).....III-62
Daimler-Benz InterServices (debis) AG (Germany).....III-62
Getronics NV (Holland).....III-62
LogicaCMG Plc (UK).....III-62
Lufthansa System Group GmbH (Germany).....III-62
1$75
   T-Systems (Germany).....III-63
Triaton GmbH (Germany).....III-63
Recent Industry Activity.....III-63
5$225
   B. Market Analytics.....III-68
Table 35: European Recent Past, Current & Future Analysis for IT Outsourcing Market Analyzed with Annual Revenues in US$ Million for Years 2000 through 2010 (Includes Corresponding Graph/Chart).....III-68
1$150
   Table 36: European 11-Year Perspective for IT Outsourcing – Breakdown of Revenues as a Percentage of Global Market for the Years 2000, 2005 & 2010 (Includes Corresponding Graph/Chart).....III-69
1$150
   A. Market Analysis.....III-70
Current and Future Analysis.....III-70
India Vs China.....III-70
India – A Preferred Outsourcing Destination for Global Organizations.....III-70
China Aims to Dent Indian ITO Market.....III-70
1$75
   Capitalizing on Geographical & Cultural Proximity .....III-71
Government Sector to Drive Demand for Outsourcing.....III-71
BPO Market in Asia-Pacific.....III-71
Select Regional Markets – An Overview.....III-71
Australia.....III-71
Enterprises Favor Selective Outsourcing.....III-71
1$75
   Vendors Collaborate to Tap Opportunities in Mid- Market Segment.....III-72
Leading Vendors in Australia.....III-72
China.....III-72
Factors Favoring Chinese Growth in IT Outsourcing Market.....III-72
1$75
   Market Trends.....III-73
Offshore ITO Market Characterized by High Degree of Fragmentation.....III-73
Strong Support from Government Fosters Growth.....III-73
Rising Demand for Offshoring Activities.....III-73
Increasing Operational Costs in India Moves US Outsourcing Seekers to
  China.....III-73
Inadequate IPR Laws – A Key Growth Inhibitor.....III-73
Players Collaborate to Gain from High-Potential Chinese Market.....III-73
Market Drivers.....III-73
1$75
   Market Restraints.....III-74
India.....III-74
Leading Offshore Destination.....III-74
1$75
   IT Services Market – An Overview.....III-75
Factors Contributing to India’s Growth as an IT Outsourcing Destination.....III-75
1$75
   Abundance of Skilled Workforce.....III-76
Low Operational Costs.....III-76
Favorable Economic & Political Environment.....III-76
Well-Established IT Infrastructure.....III-76
Presence of Top-Notch IT Firms.....III-76
India Dominates Global Offshore IT Outsourcing Sector.....III-76
1$75
   Customers of Indian Outsourcing Services.....III-77
Shortage of IT Workforce Leads to Higher Operational Costs .....III-77
Indian Offshore Outsourcing Industry Faces Testing Times.....III-77
Rising Labor Costs.....III-77
1$75
   IT Outsourcing in Avionics Industry Offers Growth Opportunities.....III-78
Indian Firms Move Towards Comprehensive Service Contracts .....III-78
Table 37: Indian Outsourcing Industry (2002-2005): Number of Contracts for TCV More than US$50 Million and TCV More than US$1 Billion (Includes Corresponding Graph/Chart).....III-78
1$150
   Large Vendors Bag Large Deals.....III-79
Risks Involved in Large Contracts.....III-79
Increasing Presence of Global IT Vendors in Offshore Destinations.....III-79
1$75
   Characteristics of Large Contracts.....III-80
IT Operation Outsourcing.....III-80
Application Outsourcing.....III-80
Infrastructure Outsourcing.....III-80
Infrastructure Management in India.....III-80
1$75
   Role of Service Provider in Infrastructure Management.....III-81
Trends in Infrastructure Management Services.....III-81
Japan.....III-81
Vietnam – New Destination for Japanese IT Firms.....III-81
1$75
   Singapore.....III-82
Table 38: Singapore IT Outsourcing Market (2004-2006): Percentage Breakdown of Spending by Product Segment for IT Management, Development & Integration, Software Support, Consulting, and Hardware Maintenance & Support (Includes Corresponding Graph/Chart).....III-82
1$150
   Vietnam.....III-83
Focus on Select Players .....III-83
Fujitsu Group (Japan).....III-83
1$75
   HCL Technologies (India).....III-84
Hitachi Information Systems, Ltd. (Japan).....III-84
Infosys Technologies Ltd. (India).....III-84
MphasiS BFL Ltd. (India).....III-84
1$75
   NEC Corporation (Japan).....III-85
NIIT Technologies (India).....III-85
Satyam Computer Services Ltd. (India).....III-85
Wipro Ltd. (India).....III-85
1$75
   Recent Industry Activity.....III-863$75
   B. Market Analytics.....III-89
Table 39: Asia-Pacific Recent Past, Current & Future Analysis for IT Outsourcing Market Analyzed with Annual Revenues in US$ Million for Years 2000 through 2010 (Includes Corresponding Graph/Chart).....III-89

Table 40: Asia-Pacific 11-Year Perspective for IT Outsourcing – Breakdown of Revenues as a Percentage of Global Market for the Years 2000, 2005 & 2010 (Includes Corresponding Graph/Chart).....III-89
1$150
   A. Market Analysis.....III-90
Current and Future Analysis.....III-90
Middle East Companies Embrace Outsourcing Services.....III-90
Africa – An Emerging IT Outsourcing Market.....III-90
Factors Favoring Africa as a Possible Outsourcing Destination.....III-90
1$75
   Challenges Faced by the Region.....III-91
Select Regional Markets – An Overview.....III-91
South Africa.....III-91
Israel.....III-91
1$75
   United Arab Emirates (UAE).....III-92
Business Connexion (South Africa) – A Key Player.....III-92
B. Market Analytics.....III-92
Table 41: Rest of World Recent Past, Current & Future Analysis for IT Outsourcing Market Analyzed with Annual Revenues in US$ Million for Years 2000 through 2010 (Includes Corresponding Graph/Chart).....III-92
1$150
   Table 42: Rest of World 11-Year Perspective for IT Outsourcing – Breakdown of Revenues as a Percentage of Global Market for the Years 2000, 2005 & 2010 (Includes Corresponding Graph/Chart).....III-931$150
    
 
 


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