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DOMAIN EXPERT ENGAGEMENTS

Number of executives repeatedly engaged by snail & email outreach*

POOL + OUTREACH

1443

Interactions with Platform & by Email *

INTERACTIONS

260

Unique # Participated *

PARTICIPANTS

58

Responses Validated *

VALIDATIONS

14

* Platform engagements are dynamic. Stats are published quarterly.


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  •  PAGES

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  •  PRICE

    $

  •  DATA EXHIBITS

    125


TABLE OF CONTENTS


   Pages :    | $

   Market Highlights.....II-1
2$200
   Current & Future Analysis.....II-3
Analysis by Geographic Region.....II-3
US- The Single Largest Document Outsourcing Market.....II-3
Europe- Fastest and Second Largest Market.....II-3
Table 1: North American & European Market for Document Outsourcing (2003 –2010): Geographic Regions Ranked by Growth (Service Revenues in US$ Million) (includes corresponding Graph/Chart).....II-3
Analysis by Service Segment.....II-3
Contract Print Services- Garnering the Lion’s Share.....II-3
1$300
   Facilities Management Services– Leads Next.....II-4
Document Process Outsourcing – Trail Blazing Ahead.....II-4
Table 2: North American & European Document Outsourcing Market (2003-2010): Service Segments Ranked by Growth (Revenues in US$ Million) (includes corresponding Graph/Chart).....II-4
1$300
   Cost Reduction & Efficiency Enhancements – Formulae for Survival & Growth.....II-5
Cost Reductions – The Road to Success.....II-5
Customer Support & Sales Force Automation Dominate Software Applications.....II-5
Financial Services and Distribution – The Outsourcing Area of Choice.....II-5
1$100
   General Benefits of Document Outsourcing.....II-6
Customer Benefits of Document Outsourcing.....II-6
1$100
   Market Majors.....II-7
Strategic Developments at a Glance.....II-7
Acquisitions.....II-7
Alliances, Contracts & Divestments.....II-7
1$100
   Document Management and Print Services Outsourcing – Trail Blazing Ahead.....II-8
Distinction Between Traditional Document Outsourcing Divisions Continues to Blur in
  North America.....II-8
1$100
   Costs Cutback- Main Motivational Force.....II-9
Business Expansion Driving the Market.....II-9
Vertically Integrated Services – Pushing the Market Ahead.....II-9
1$100
   Internet - A Key Driving Force.....II-10
Document Process Outsourcing – The Emerging Market.....II-10
1$100
   Table 3: North American & European DPO Market Vs. Traditional Outsourcing Segment for 2003-2010 .....II-11

Table 4: Document Outsourcing Market in North America & Canada (2003-2010): Geographic Regions Ranked by Growth (includes corresponding Graph/Chart).....II-11
Other Factors Driving the Document Outsourcing Market.....II-11
1$300
   Definition of Document Outsourcing.....II-12
Service Segments of Document Outsourcing.....II-12
Facilities Management/ On site Contracted Services.....II-12
Definition.....II-12
Facilities Management - A Market Overview.....II-12
Second Largest Document Outsourcing Market.....II-12
1$100
   Table 5: North American & European Market for Document Outsourcing (2003 –2010): Geographic Regions Ranked by Growth (Service Revenues in US$ million) (includes corresponding Graph/Chart).....II-13
Responsibilities of FM Enterprise.....II-13
Factors Explaining Growth of Facilities Management.....II-13
1$300
   Leading FM Providers & Their Offerings.....II-14
Ikon Office Solutions.....II-14
Oce Company.....II-14
Scope Of FM Operations.....II-14
1$100
   Statement Printing.....II-15
Scope of Statement Printing.....II-15
Statement Printing – A Market Overview.....II-15
1$100
   Table 6: North American & European Market for Statement Printing Services (2005, 2006 & 2008): Geographic Regions Ranked by Revenues (Service Revenues in US$ Million) (includes corresponding Graph/Chart).....II-16
End Users.....II-16
Contracted Print Services.....II-16
Definition.....II-16
1$300
   Contracted Print Services- A Market Overview.....II-17
Largest Document Outsourcing Market.....II-17
Table 7: North American & European Market for Contracted Print Services (2004, 2006 & 2008): Service Segments Ranked by Revenues (Service Revenues in US Million) (includes corresponding Graph/Chart).....II-17
Scope of Services.....II-17
1$300
   Edge Over Fixed Contract Relationship.....II-18
Document Process Outsourcing.....II-18
Definition.....II-18
The DPO Opportunity.....II-18
Table 8: North American & European Market for Document Process Outsourcing (2004, 2006 & 2010): Geographic Regions Ranked by Growth (in US$ Million) (includes corresponding Graph/Chart).....II-18
1$300
   Most Commonly Outsourced Document Business Processes.....II-19
Distinction Between Traditional and DPO Document Outsourcing.....II-19
Benefits of DPO to Organizations.....II-19
1$100
   New Level of Accountability- Greatest Challenge for DPO.....II-20
1$100
   Types.....II-21
A. Document Management Solutions.....II-21
B. Creation Solutions.....II-21
C. Security Solutions.....II-21
D. Output Management Solutions.....II-21
Document Management Systems/Solution Users.....II-21
1) Users at Company Level.....II-21
1$100
   Table 9: North American Document Management Market (2006 E): Proportion of Departments Deriving High Value from Investment - Billing and Statements, Call Centre, Accounts Payable/Receivable and Marketing/Direct Marketing (includes corresponding Graph/Chart).....II-22
Billing and Statements Departments:.....II-22
Call Centre.....II-22
1$300
   Accounts Payable and Receivable.....II-23
Marketing/Direct Marketing Department.....II-23
2) Users at Industry Level.....II-23
Table 10: Proportion of Industries Deriving High Value from Document Management Systems (2005) (includes corresponding Graph/Chart).....II-23
Banking & Credit Card Industries.....II-23
1$300
   Insurance.....II-24
Telecom and Utilities.....II-24
Travel & Airlines.....II-24
1$100
   Retail Sector.....II-25
1$100
   Table 11: US Facilities Management (#) and Document Outsourcing Market (2004 & 2005): Percentage Share Breakdown of Revenues by Leading Providers -Xerox Corp, Ikon Office Solutions, Pitney Bowes, Lanier Professional Services, Merrill Corp and Others (includes corresponding Graph/Chart).....II-26
Competitive Profile of the Leading Document Solutions Providers.....II-26
1$300
   New Innovations by Xerox Corp to Beat Competition (Year 2005).....II-27
2$200
   Oce Business Services Unveils Performance Management Solution.....II-29
Fuji Xerox Introduces Enterprise Document Process Outsourcing Service.....II-29
Xerox Corp. Introduces Production Optimization Services.....II-29
1$100
   Xerox Corp. Unveils an Array of Novel Products and Services.....II-30
Xerox to Launch New Software Plug-in Version for Hewlett-Packard.....II-30
Xerox Rolls Out New Office Software Products.....II-30
1$100
   RR Donnelley to Acquire BPO Major, OfficeTiger.....II-31
Merrill Corporation Canada Acquires Quebecor Merrill Canada.....II-31
Merrill Corp. Takes Over WordWave Inc.....II-31
1$100
   RR Donnelley and Sons Takes Over The Astron Group......II-32
Merrill Enters into Strategic Alliance with Stratify Inc.....II-32
1$100
   RR Donnelley and Sons to Enter into a 120$ Million Contract.....II-331$100
   VHA Signs Contract with Xerox for Supply of Document Management Services.....II-34
Oce Establishes New Document Management Company.....II-34
Xerox Corp Signs Multi-Year Contract with Key Corp.....II-34
1$100
   First Data Inks an Agreement With Xerox Global Services.....II-35
Broadmoor Hotel Renews Document Service Contract with Xerox Corp.....II-35
FedEx Acquires Kinko’s Inc.....II-35
Thai Fuji Xerox Teams up with Samco and DocuXpert.....II-35
1$100
   Xerox Enters into a Strategic Alliance with Microsoft.....II-36
Bowne & Company Divests Document Outsourcing Business to Williams Lea.....II-36
Barclays Bank Divests Statement Printing Business.....II-36
Aviva Enters into Contract With Williams Lea.....II-36
1$100
   CIBC Inks a US$90 Million Contract with Relizon.....II-37
Kinko Enters into a Document Outsourcing Services Contract with Northwestern
  University.....II-37
Xerox and EDS Enter into a Contract with Barclays Plc.....II-37
Xerox and Sun Microsystems Ink an Outsourcing Agreement.....II-37
1$100
   Xerox Enters into a Contract with HSBC and Boeing.....II-38
Xerox Expands its Digital Scanning and Storage Facility in the US.....II-38
Thoma Cressey Acquires Daticon.....II-38
Service Point Solutions SA Enters into an Agreement with Corporacion IBV.....II-38
1$100
   American Reprographics Company (US).....II-39
Fed Ex Corporation (US).....II-39
1$100
   FedEx Kinko’s Office and Print Services, Inc.....II-40
Ikon Office Solutions (US).....II-40
1$100
   Lanvera (US).....II-41
Lanier Professional Services (US).....II-41
2$200
   Merrill Corporation (US).....II-431$100
   Oce Inc (Netherlands).....II-44
Ocι Business Services (OBS).....II-44
Pitney Bowes Inc (US).....II-44
1$100
   Xerox Corporation (US).....II-45
2$200
   Table 12: North American & European Recent Past, Current and Future Analysis for Document Outsourcing by Geographic Region – US, Canada and European Markets Independently Analyzed with Annual Service Revenues in US$ Million for Years 2003 through 2010 (includes corresponding Graph/Chart).....II-47

Table 13: North American & European 8-Year Perspective for Document Outsourcing by Geographic Region- Percentage Breakdown of Service Revenues for US, Canada and European Markets for Years 2003, 2006 and 2010 (includes corresponding Graph/Chart).....II-47
1$300
   By Service Segments.....II-48
Table 14: North American & European Recent Past, Current and Future Analysis for Facilities Management by Geographic Region – US, Canada and European Markets Independently Analyzed with Annual Service Revenues in US$ Million for Years 2003 through 2010 (includes corresponding Graph/Chart).....II-48

Table 15: North American & European 8-Year Perspective for Facilities Management by Geographic Region- Percentage Breakdown of Service Revenues for US, Canada and European Markets for Years 2003, 2006 and 2010 (includes corresponding Graph/Chart).....II-48
1$300
   Table 16: North American & European Recent Past, Current and Future Analysis for Statement Printing by Geographic Region – US, Canada and European Markets Independently Analyzed with Annual Service Revenues in US$ Million for Years 2003 through 2010 (includes corresponding Graph/Chart).....II-49

Table 17: North American & European 8-Year Perspective for Statement Printing by Geographic Region- Percentage Breakdown of Service Revenues for US, Canada and European Markets for Years 2003, 2006 and 2010 (includes corresponding Graph/Chart).....II-49
1$300
   Table 18: North American & European Recent Past, Current and Future Analysis for Contracted Print Services by Geographic Region – US, Canada and European Markets Independently Analyzed with Annual Service Revenues in US$ Million for Years 2003 through 2010 (includes corresponding Graph/Chart).....II-50

Table 19: North American & European 8-Year Perspective for Contracted Print Services by Geographic Region- Percentage Breakdown of Service Revenues for US, Canada and European Markets for Years 2003, 2006 and 2010 (includes corresponding Graph/Chart).....II-50
1$300
   Table 20: North American & European Recent Past, Current and Future Analysis for Document Process Outsourcing by Geographic Region – US, Canada and European Markets Independently Analyzed with Annual Service Revenues in US$ Million for Years 2003 through 2010 (includes corresponding Graph/Chart).....II-51

Table 21: North American & European 8-Year Perspective for Document Process Outsourcing by Geographic Region- Percentage Breakdown of Service Revenues for US, Canada and European Markets for Years 2003, 2006 and 2010 (includes corresponding Graph/Chart).....II-51
1$300
   A. Market Analysis.....III-1
Largest Document Outsourcing Market.....III-1
Overview of Document Outsourcing Segments.....III-1
Contracted Print Services- Largest Service Segment.....III-1
Facilities Management – Second Largest Segment.....III-1
Document Process Outsourcing (DPO) - To Grow the Fastest.....III-1
1$75
   Statement Printing- Growing Slowest.....III-2
Current Market Perspective.....III-2
Service Overlaps Between Traditional and Niche Document Outsourcing
  Segments.....III-2
Become the Mainstay.....III-2
Interdependent Document Outsourcing and US Healthcare Revenues.....III-2
1$75
   Types of Document Management Outsourcing Services in Health Care.....III-3
Off-Site services.....III-3
Onsite Services.....III-3
Fleet Management.....III-3
Copy Center Management.....III-3
Business Support Services.....III-3
1$75
   Network Support Services.....III-4
Competitive Landscape.....III-4
Table 22: US Facilities Management (#) and Document Outsourcing Market (2004 & 2005): Percentage Share Breakdown of Revenues by Leading Providers -Xerox Corp, Ikon Office Solutions, Pitney Bowes, Lanier Professional Services, Merrill Corp and Others (includes corresponding Graph/Chart).....III-4
1$150
   Competitive Assessment of Leading Document Solutions Players.....III-5
Service Introductions/Innovations.....III-5
1$75
   Recent Industry Activity.....III-67$375
   Focus on Key Players.....III-137$325
   B. Market Analytics.....III-20
Table 23: US Recent Past, Current and Future Analysis for Document Outsourcing by Service Segment - Facilities Management, Statement Printing, Contracted Print Services and Document Process Outsourcing Markets Independently Analyzed with Annual Service Revenues in US$ Million for Years 2003 through 2010 (includes corresponding Graph/Chart).....III-20

Table 24: US 8-Year Perspective for Document Outsourcing by Service Segment – Percentage Breakdown of Service Revenues for Facilities Management, Statement Printing, Contracted Print Services and Document Process Outsourcing Markets for Years 2003, 2006 and 2010 (includes corresponding Graph/Chart).....III-20
1$150
   A. Market Analysis.....III-21
Canadian Market Pace Quicker than the US.....III-21
Customized Content and Services Management Rapidly Gaining Ground.....III-21
Contracted Print Services- Leading The Canadian Document Service Market.....III-21
Facilities Management Services - Second Largest Market.....III-21
1$75
   DPO- Fastest Growing Niche Segment.....III-22
Recent Industry Activity.....III-22
1$75
   B. Market Analytics.....III-23
Table 25: Canadian Recent Past, Current and Future Analysis for Document Outsourcing by Service Segment - Facilities Management, Statement Printing, Contracted Print Services and Document Process Outsourcing Markets Independently Analyzed with Annual Service Revenues in US$ Million for Years 2003 through 2010 (includes corresponding Graph/Chart).....III-23

Table 26: Canadian 8-Year Perspective for Document Outsourcing by Service Segment – Percentage Breakdown of Revenues for Facilities Management, Statement Printing, Contracted Print Services and Document Process Outsourcing Markets for Years 2003, 2006 and 2010 (includes corresponding Graph/Chart).....III-23
1$150
   A. Market Analysis.....III-24
Significant Document Outsourcing Market.....III-24
UK and Germany – Two Leading Markets.....III-24
Contracted Print Services Dominates.....III-24
Document Process Outsourcing- Promising Scope.....III-24
1$75
   Facilities Management and Statement Printing Markets – Other Important
  Segments.....III-25
Service Innovation/Introduction.....III-25
Recent Industry Activity.....III-25
1$75
   Focus on Select European Player.....III-261$75
   B. Market Analytics.....III-27
Table 27: European Recent Past, Current and Future Analysis for Document Outsourcing by Geographic Region- France, Germany, Italy, UK, Spain and Rest of Europe Markets Independently Analyzed with Annual Service Revenues in US$ Million for Years 2003 through 2010 (includes corresponding Graph/Chart).....III-27

Table 28: European 8-Year Perspective for Document Outsourcing by Geographic Region – Percentage Breakdown of Revenues for France, Germany, Italy, UK, Spain and Rest of Europe Markets for Years 2003, 2006 and 2010 (includes corresponding Graph/Chart).....III-27
1$150
   Table 29: European Recent Past, Current and Future Analysis for Document Outsourcing by Service Segments - Facilities Management, Statement Printing, Contracted Print Services and Document Process Outsourcing Markets Independently Analyzed with Annual Service Revenues in US$ Million for Years 2003 through 2010 (includes corresponding Graph/Chart).....III-28

Table 30: European 8-Year Perspective for Document Outsourcing by Service Segment – Percentage Breakdown of Revenues for Facilities Management, Statement Printing, Contracted Print Services and Document Process Outsourcing Markets for Years 2003, 2006 and 2010 (includes corresponding Graph/Chart).....III-28
1$150
   A. Market Analysis.....III-29
Major Market for Document Outsourcing.....III-29
1$75
   B. Market Analytics.....III-30
Table 31: French Recent Past, Current and Future Analysis for Document Outsourcing by Service Segments - Facilities Management, Statement Printing, Contracted Print Services and Document Process Outsourcing Markets Independently Analyzed with Annual Service Revenues in US$ Million for Years 2003 through 2010 (includes corresponding Graph/Chart).....III-30

Table 32: French 8-Year Perspective for Document Outsourcing by Service Segment – Percentage Breakdown of Revenues for Facilities Management, Statement Printing, Contracted Print Services and Document Process Outsourcing Markets for Years 2003, 2006 and 2010 (includes corresponding Graph/Chart).....III-30
1$150
   A. Market Analysis.....III-31
Second Largest European Document Outsourcing Market.....III-31
1$75
   B. Market Analytics.....III-32
Table 33: German Recent Past, Current and Future Analysis for Document Outsourcing by Service Segments - Facilities Management, Statement Printing, Contracted Print Services and Document Process Outsourcing Markets Independently Analyzed with Annual Service Revenues in US$ Million for Years 2003 through 2010 (includes corresponding Graph/Chart).....III-32

Table 34: German 8-Year Perspective for Document Outsourcing by Service Segment – Percentage Breakdown of Revenues for Facilities Management, Statement Printing, Contracted Print Services and Document Process Outsourcing Markets for Years 2003, 2006 and 2010 (includes corresponding Graph/Chart).....III-32
1$150
   A. Market Analysis.....III-33
Scope for Future Growth.....III-33
1$75
   B. Market Analytics.....III-34
Table 35: Italian Recent Past, Current and Future Analysis for Document Outsourcing by Service Segment - Facilities Management, Statement Printing, Contracted Print Services and Document Process Outsourcing Markets Independently Analyzed with Annual Service Revenues in US$ Million for Years 2003 through 2010 (includes corresponding Graph/Chart).....III-34

Table 36: Italian 8-Year Perspective for Document Outsourcing by Service Segment – Percentage Breakdown of Revenues for Facilities Management, Statement Printing, Contracted Print Services and Document Process Outsourcing Markets for Years 2003, 2006 and 2010 (includes corresponding Graph/Chart).....III-34
1$150
   A. Market Analysis.....III-35
Largest European Document Outsourcing Market.....III-35
Market Highlights.....III-35
Table 37: UK Document Production Spending (2005E): Percentage Breakup by Select Industry: Retail, Manufacturing, Automotive, Banking, General Insurance, Telecom, Utilities (Gas and Electricity), Hotels and Others (includes corresponding Graph/Chart).....III-35
1$150
   Table 38: Comparative Levels of Saturation in the UK Document and IT Outsourcing Markets (2005E).....III-36

Table 39: Comparative Study of UK and US Document Outsourcing Market by Saturation Level and Document Production (2005 E) (Document Production in € Million).....III-36
UK Document Business Processing Outsourcing (BPO) Market.....III-36
1$150
   Table 40: UK Multi-Service Document BPO Market (2004 & 2005): Percentage Share Breakdown of Revenues by Leading Providers – Astron Group, RR Donnelley, Williams Lea, Xerox Corp and Others (includes corresponding Graph/Chart).....III-37
Recent Industry Activity.....III-37
1$150
   B. Market Analytics.....III-38
Table 41: UK Recent Past, Current and Future Analysis for Document Outsourcing by Service Segments - Facilities Management, Statement Printing, Contracted Print Services and Document Process Outsourcing Markets Independently Analyzed with Annual Service Revenues in US$ Million for Years 2003 through 2010 (includes corresponding Graph/Chart).....III-38

Table 42: UK 8-Year Perspective for Document Outsourcing by Service Segment – Percentage Breakdown of Revenues for Facilities Management, Statement Printing, Contracted Print Services and Document Process Outsourcing Markets for Years 2003, 2006 and 2010 (includes corresponding Graph/Chart).....III-38
1$150
   A. Market Analysis.....III-39
Poised to Grow at a Marginal Rate.....III-39
B. Market Analytics.....III-39
Table 43: Spanish Recent Past, Current and Future Analysis for Document Outsourcing by Service Segments - Facilities Management, Statement Printing, Contracted Print Services and Document Process Outsourcing Markets Independently Analyzed with Annual Service Revenues in US$ Million for Years 2003 through 2010 (includes corresponding Graph/Chart).....III-39
1$150
   Table 44: Spanish 8-Year Perspective for Document Outsourcing by Service Segment – Percentage Breakdown of Revenues for Facilities Management, Statement Printing, Contracted Print Services and Document Process Outsourcing Markets for Years 2003, 2006 and 2010 (includes corresponding Graph/Chart).....III-40
1$150
   A. Market Analysis.....III-41
Fragmented Market Structure.....III-41
B. Market Analytics.....III-41
Table 45: Rest of Europe Recent Past, Current and Future Analysis for Document Outsourcing by Service Segments - Facilities Management, Statement Printing, Contracted Print Services and Document Process Outsourcing Markets Independently Analyzed with Annual Service Revenues in US$ Million for Years 2003 through 2010 (includes corresponding Graph/Chart).....III-41
1$150
   Table 46: Rest of Europe 8-Year Perspective for Document Outsourcing by Service Segment – Percentage Breakdown of Revenues for Facilities Management, Statement Printing, Contracted Print Services and Document Process Outsourcing Markets for Years 2003, 2006 and 2010 (includes corresponding Graph/Chart).....III-421$150
    
 
 


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