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UNIFIED COMMUNICATIONS - A GLOBAL MARKET REPORT   

Research Abstract

This report analyzes the Global market for Unified Communications in US$ Million World market by the following product segments: Audio Bridges, Unified Messaging, PBXs, Team Workspaces, IM/Presence Servers, Video Endpoints/Infrastructure, and Web Conferencing Servers. The Service Segments also analysed in the report include Voice-Enabled UC Services, Messaging-Enabled UC Services, Video Bridging, Audio Conferencing, and Web Conferencing. Annual estimates and forecasts are provided for the period 2007 through 2015. The report profiles 114 companies including many key and niche players such as Alcatel-Lucent, Aastra Technologies Limited, Applied Voice & Speech Technologies, Inc., Avaya, Inc., Cisco Systems, Inc., International Business Machines Corporation, Interactive Intelligence, Microsoft Corporation, Mitel Networks Corporation, NEC Corporation of America, Polycom, RadiSys Corporation, ShoreTel, Inc., Siemens Enterprise Communications GMBH & CO., TeleWare Group, Plc, and Toshiba America Information Systems. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based upon search engine sources in the public domain.

Code : MCP-6338
Price : $3950
Companies : 114
Pages : 785
Date : August 2010
Market Data Tables : 240

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 TABLE OF CONTENTS

  UNIFIED COMMUNICATIONS (Complete Report) Pages : 785   | $3950
 
I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS4$295
   Study Reliability and Reporting Limitations.....I-1  
   Disclaimers.....I-2  
   Data Interpretation & Reporting Level.....I-3
Quantitative Techniques & Analytics.....I-3
Product Definitions and Scope of Study.....I-3
I. Product Segments.....I-3
  
   II. Services Segments.....I-4  
II. EXECUTIVE SUMMARY79$3950
  1. INDUSTRY OVERVIEW.....II-135 $3850  
   Market Musings.....II-1
UC: The Point of Convergence of Communication Technologies.....II-1
1$100
   Impact of Recession: A Review.....II-2
Green IT Initiative Propels Growth of UC.....II-2
1$100
   Strategic High End Applications to Spur Growth.....II-3
UC & Social Media Go Hand in Glove.....II-3
1$100
   Cloud Based Unified Communication Services Grow in Popularity.....II-4
UC Demand Stimulates SIP Trunking Growth.....II-4
Vendors & Service Providers Target SMEs.....II-4
1$100
   Growing Use of Smartphones Offers A New Growth Avenue for UC Applications.....II-5
IP Telephony to Supersede Conventional PBX Technology.....II-5
1$100
   Table 1: World Market for IP PBX (2010): Percentage Share Breakdown of Dollar Sales of Pure IP PBX, and Hybrid PBX.....II-6
Rising Preference for Hosted IP Telephony Services Over Premise-based
  Infrastructure.....II-6
Developing Markets to Witness Strong Growth.....II-6
1$300
   Interoperability Issue Burns Bright.....II-7
UCIF: Built To Chase the Interoperability Dream.....II-7
1$100
   A Compilation of Key Statistical Findings From Across The Globe: A Complimentary
  Coverage.....II-8
Global.....II-8
Table 2: World Audio Conferencing Bridge Market (2010): Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart).....II-8
North America.....II-8
Table 3: North American Enterprise Voice & Unified Messaging Platform Market (2010): Percentage Market Share Breakdown of Total Messaging Revenue by Leading Players (includes corresponding Graph/Chart).....II-8
1$300
   Table 4: North American Enterprise Voice & Unified Messaging Platform Market (2010): Percentage Market Share Breakdown of Unified Messaging Licenses by Leading Players (includes corresponding Graph/Chart).....II-9
Asia-Pacific.....II-9
Table 5: Unified Communications Market in Asia-Pacific (2010): Percentage Share Breakdown of Revenues by Segment (includes corresponding Graph/Chart).....II-9
1$300
   Table 6: Unified Communications Services Market in Asia-Pacific (2010): Percentage Share Breakdown of Revenue by End-User Vertical (includes corresponding Graph/Chart).....II-10

Table 7: Unified Communications Services Market in Asia-Pacific (2010): Percentage Share Breakdown of Revenue by Country/Region (includes corresponding Graph/Chart).....II-10
1$300
   Table 8: Asia-Pacific Recent Past, Current & Future Analysis for Unified Communications (UC) Applications and Services by Region/Country – China, India, Japan, and Rest of Asia-Pacific Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2006 Through 2015 (includes corresponding Graph/Chart).....II-111$300
   Table 9: Asia-Pacific 10-Year Perspective for Unified Communications (UC) Applications and Services by Region/Country – Percentage Breakdown of Annual Revenues for China, India, Japan, and Rest of Asia- Pacific for Years 2006, 2009 & 2015 (includes corresponding Graph/Chart).....II-121$300
   Table 10: Asia-Pacific Recent Past, Current & Future Analysis for Unified Communications (UC) by Segment – UC Applications and UC Services Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2006 Through 2015 (includes corresponding Graph/Chart).....II-13

Table 11: Asia-Pacific 10-Year Perspective for Unified Communications (UC) by Region/Country – Percentage Breakdown of Annual Revenues for UC Applications and UC Services for Years 2006, 2009 & 2015 (includes corresponding Graph/Chart).....II-13
1$300
   Australia & New Zealand.....II-14
Table 12: Unified Communication Services Market in Australia & New Zealand (2010): Percentage Share Breakdown of Revenue by End-User Vertical (includes corresponding Graph/Chart).....II-14

Table 13: Unified Communications Services Market in Australia & New Zealand (2010): Percentage Share Breakdown of Revenue by Service Type (includes corresponding Graph/Chart).....II-14
1$300
   Association of Southeast Asian Nations (ASEAN).....II-15
Table 14: Unified Communications Services Market in ASEAN (2010): Percentage Share Breakdown of Revenue by End-User Vertical (includes corresponding Graph/Chart).....II-15

Table 15: Unified Communication Services Market in ASEAN (2010): Percentage Share Breakdown of Revenue by Service Type (includes corresponding Graph/Chart).....II-15
1$300
   China.....II-16
Table 16: Unified Communications Services Market in China (2010): Percentage Share Breakdown of Revenue by End-User Vertical (includes corresponding Graph/Chart).....II-16

Table 17: Unified Communications Services Market in China (2010): Percentage Share Breakdown of Revenue by Service Type (includes corresponding Graph/Chart).....II-16
1$300
   India.....II-17
Table 18: Unified Communications Market in India (2010): Percentage Share Breakdown of Revenue by Application Segments (includes corresponding Graph/Chart).....II-17

Table 19: Unified Communications Services Market in India (2010): Percentage Share Breakdown of Revenue by Service Type (includes corresponding Graph/Chart).....II-17
1$300
   Table 20: Unified Communications Services Market in India (2010): Percentage Share Breakdown of Revenue by Customer Vertical (includes corresponding Graph/Chart).....II-18

Table 21: Unified Communications Market in India (2010): Percentage Market Share Breakdown of Revenue by Leading Vendors (includes corresponding Graph/Chart).....II-18
1$300
   Table 22: Traditional Telephony Market in India (2010): Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart).....II-19

Table 23: IP Telephony Market in India (2010): Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart).....II-19

Table 24: Conferencing and Collaboration Market in India (2010): Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart).....II-19
1$300
   Table 25: E-mail Systems Market in India (2010): Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart).....II-20

Table 26: Presence & Integrated UC Applications Market in India (2010): Percentage Share Breakdown of Revenue by Leading Players.....II-20

Table 27: Unified Client Market in India (2010): Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart).....II-20

Table 28: Unified Communications Market in India (2010): Percentage Share Breakdown of Revenue by End-Use Customer Cluster.....II-20
1$300
   Japan.....II-21
Table 29: Unified Communications Services Market in Japan (2010): Percentage Share Breakdown of Revenue by End-User Vertical (includes corresponding Graph/Chart).....II-21

Table 30: Unified Communication Services Market in Japan (2010): Percentage Share Breakdown of Revenue by Service Type (includes corresponding Graph/Chart).....II-21
1$300
   South Korea.....II-22
Table 31: Unified Communication Services Market in South Korea (2010): Percentage Share Breakdown of Revenue by End-User Vertical (includes corresponding Graph/Chart).....II-22

Table 32: Unified Communications Services Market in South Korea (2010): Percentage Share Breakdown of Revenue by Service Type (includes corresponding Graph/Chart).....II-22
1$300
   Middle East/Africa.....II-23
Egypt.....II-23
Table 33: Unified Communications Market in Egypt (2010): Percentage Share Breakdown of Revenues by Leading Vendors (includes corresponding Graph/Chart).....II-23

Table 34: Unified Communications Market in Egypt (2010): Percentage Share Breakdown of Revenues by Application (includes corresponding Graph/Chart).....II-23
1$300
   Table 35: Traditional Telephony Market in Egypt (2010): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart).....II-24

Table 36: IP Telephony Market in Egypt (2010): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart).....II-24

Table 37: E-mail Systems Market in Egypt (2010): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart).....II-24
1$300
   Table 38: Conferencing and Collaboration Market in Egypt (2010): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart).....II-25

Table 39: Unified Messaging Market in Egypt (2010): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart).....II-25

Table 40: Unified Client Market in Egypt (2010): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart).....II-25
1$300
   Table 41: Presence and Integrated UC Applications Market in Egypt (2010): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart).....II-26

Table 42: Unified Communications Market in Egypt (2010): Percentage Share Breakdown of Revenues by End-User Vertical (includes corresponding Graph/Chart).....II-26

Table 43: Unified Communications Market in Egypt (2010): Percentage Share Breakdown of Revenues by Customer Cluster.....II-26
1$300
   Saudi Arabia.....II-27
Table 44: Unified Communications Market in Saudi Arabia (2010): Percentage Share Breakdown of Revenues by Leading Vendors (includes corresponding Graph/Chart).....II-27

Table 45: Unified Communications Market in Saudi Arabia (2010): Percentage Share Breakdown of Revenues by Application (includes corresponding Graph/Chart).....II-27
1$300
   Table 46: Traditional Telephony Market in Saudi Arabia (2010): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart).....II-28

Table 47: IP Telephony Market in Saudi Arabia (2010): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart).....II-28

Table 48: E-mail Systems Market in Saudi Arabia (2010): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart).....II-28
1$300
   Table 49: Conferencing and Collaboration Market in Saudi Arabia (2010): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart).....II-29

Table 50: Unified Messaging Market in Saudi Arabia (2010): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart).....II-29

Table 51: Unified Client Market in Saudi Arabia (2010): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart).....II-29
1$300
   Table 52: Presence and Integrated UC Applications Market in Saudi Arabia (2010): Percentage Share Breakdown of Revenues by Leading Players (includes corresponding Graph/Chart).....II-30

Table 53: Unified Communications Market in Saudi Arabia (2010): Percentage Share Breakdown of Revenue by End-User Vertical (includes corresponding Graph/Chart).....II-30

Table 54: Unified Communications Market in Saudi Arabia (2010): Percentage Share Breakdown of Revenue by Customer Cluster.....II-30
1$300
   UAE.....II-31
Table 55: Unified Communications Market in UAE (2010): Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart).....II-31

Table 56: Unified Communication Market in UAE (2010): Percentage Share Breakdown of Revenue by Application (includes corresponding Graph/Chart).....II-31
1$300
   Table 57: Traditional Telephony Market in UAE (2010): Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart).....II-32

Table 58: IP Telephony Market in UAE (2010): Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart).....II-32

Table 59: E-mail Systems Market in UAE (2010): Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart).....II-32
1$300
   Table 60: Conferencing and Collaboration Market in UAE (2010): Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart).....II-33

Table 61: Unified Messaging Market in UAE (2010): Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart).....II-33

Table 62: Unified Client Market in UAE (2010): Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart).....II-33
1$300
   Table 63: Presence and Integrated UC Applications Market in UAE (2010): Percentage Share Breakdown of Revenue by Leading Players (includes corresponding Graph/Chart).....II-34

Table 64: Unified Communications Market in UAE (2010): Percentage Share Breakdown of Revenue by End-User Vertical (includes corresponding Graph/Chart).....II-34

Table 65: Unified Communications Market in UAE (2010): Percentage Share Breakdown of Revenue by Customer Cluster.....II-34
1$300
   Kenya.....II-35
Table 66: IP Telephony Market in Kenya (2010): Percentage Share Breakdown of Revenue by End-User Vertical (includes corresponding Graph/Chart).....II-35

Table 67: IP Telephony Market in Kenya (2010): Percentage Share Breakdown of Revenue by Leading Companies (includes corresponding Graph/Chart).....II-35
1$300
  2. PRODUCT OVERVIEW.....II-364 $295  
   Unified Communications (UC): An Introduction.....II-36
Historical Background.....II-36
1$100
   Key Technologies and Applications.....II-37
Unified Messaging.....II-37
1$100
   Conferencing.....II-38
Instant Messaging.....II-38
Presence.....II-38
Business Process Integration.....II-38
Mobility.....II-38
Unified Communications vs. Unified Messaging.....II-38
1$100
   Benefits of Unified Communications.....II-391$100
  3. PRODUCT INTRODUCTIONS/LAUNCHES.....II-4018 $1450  
   TAIS Unveils Unified Communications Suite.....II-40
Sprint Rolls Out SIP Trunking Service.....II-40
AltiGen Communication Unveils MAX Communications Server 6.5 VoIP UC Platform.....II-40
1$100
   Avaya Launches Avaya AuraTM Midsize Solution.....II-41
Siemens Enterprise Communications Launches OpenScale Professional Service and
  Integration Solutions.....II-41
1$100
   Alcatel-Lucent Introduces 5155 Rich Communications Manager.....II-42
Avaya Launches Avaya IP Office Release 5.....II-42
1$100
   Nortel Introduces New UC Capabilities.....II-43
Damovo Rolls Out UCaaS.....II-43
1$100
   VozTelecom Launches Out Flat-Rate Tariff Plan.....II-44
Vodafone UK Launches Vodafone One.....II-44
TeliaSonera Finland Introduces Sonera Team Center.....II-44
Telenor Launches Unified Communications Solution in Norway.....II-44
1$100
   Cisco Unveils Unified Communications System Release 7.0.....II-45
Tathmeer Secure Introduces UniTouch System in UAE.....II-45
Pacnet Unveils Pacnet Virtual Conferencing Plus.....II-45
ADTRAN® Launches NetVanta® Unified Communications Solutions.....II-45
1$100
   NEC Upgrades Integrated Communications Suite.....II-46
Nortel Introduces Latest Unified Communications- Based Solutions.....II-46
Nortel Expands Software Communication System.....II-46
1$100
   Plantronics Launches UC Wireless Headset Systems.....II-47
Varolii Unveils Varolii Interact.....II-47
3CX Launches 3CX Phone System v8.0.....II-47
1$100
   LightEdge Solutions Unveils Hosted UC Service.....II-48
Comverse Rolls Out New UC Solution.....II-48
Applied Voice & Speech Technologies Unveils CallXpress 8.....II-48
1$100
   Sipera Systems Unveils Business Continuity Communication Solution.....II-49
British Telecom Launches New UC Application.....II-49
Nortel and Microsoft Introduce HMC 4.5 UC Solution.....II-49
1$100
   Siemens Communications Launches OpenScape Unified Communications Server.....II-50
Avaya Unveils Avaya one-X Communicator.....II-50
1$100
   Nortel Introduces New Unified Communications Solutions.....II-51
Zeacom Rolls Out Zeacom Communications Center 5.0.....II-51
IBM and Nortel Launch Carrier-Enabled UC Solution.....II-51
1$100
   Avaya Introduces Low-Cost UC Solutions.....II-52
Nortel Rolls Out Nortel Agile Communication Environment.....II-52
1$100
   Officescape Launches Unified Communications v1.5.....II-53
BT Spain Launches New Unified Communications Solution.....II-53
Zeacom Launches Zeacom Communications Center 5.1.....II-53
Tadiran Telecom Unveils Coral Sea Softswitch3.0.....II-53
1$100
   Adaptive Engineering Rolls Out Concourse 3.0.....II-54
Aspect Unveils UC Systems and Services Integration Practice.....II-54
OKI Networks Launches IPstage MX/SX Release 6 and IPstage EX100 Release 6.....II-54
1$100
   NetQoS Launches Unified Communications Monitor Add-in.....II-55
SpinVox, Mutare and Avaya Introduce Speech to Text Service.....II-55
Cisco and Fastweb Launch UniFast Communication.....II-55
Sprint Introduces Wireless Integration.....II-55
1$100
   Mitel Introduces Simplified Unified Communication Solutions.....II-562$200
  4. RECENT INDUSTRY ACTIVITY.....II-5812 $950  
   Avaya Acquires Nortel Enterprise Solution.....II-58
Wave Technology Solutions Group Acquires Majority Stake in Radianta.....II-58
j2 Global Communications Acquires Assets of CallWave.....II-58
Avtex Solutions Acquires DialPro Tennessee.....II-58
Zultys Collaborates with Phybridge.....II-58
1$100
   INX Purchases AdvancedNetworX.....II-59
Interface Security Systems Enters into Partnership with New Global Telecom.....II-59
Unified360 Collaborates with DirectBuy.....II-59
Siemens Enterprise Communications Enters into Partnership with UTC Associates.....II-59
1$100
   New Global Telecom Enters into Partnership with NationsLine.....II-60
Westcon Signs Agreement with Microsoft.....II-60
Motorola and Vocera Ink Agreement.....II-60
1$100
   ShoreTel and IBM Enter into Agreement.....II-61
Cisco Acquires Tandberg.....II-61
SRC Acquires Microsoft’s UC Voice Ready Partner Status.....II-61
1$100
   Fujitsu Extends Contract with Cisco.....II-62
Damovo Enters into Partnership with Agito Networks.....II-62
View Communications Enters into Partnership with SecureLogix Corporation.....II-62
1$100
   Microsoft Enters into Alliance with Eircom.....II-63
AltiGen and Hypercom Sign Agreement.....II-63
Unified Group Merges with Applinet.....II-63
Vodafone UK Takes Over Central Telecom.....II-63
HP Enters into Strategic Partnership with Microsoft.....II-63
1$100
   InfoSec Pacific Signs Distribution Agreement with FaceTime Communications.....II-64
Alcatel-Lucent Chooses Sahara Computers.....II-64
MTS Allstream Signs Contract with Rural Information Services Initiative.....II-64
Alcatel-Lucent Enters into Partnership with Telstra.....II-64
MTS Allstream Takes Over VisionIP.....II-64
1$100
   NBC Universal Selects Avaya to Offer UC Solutions.....II-65
Contactual Enters into Partnership with CallTower.....II-65
Datapulse and BT Sign Agreement.....II-65
Voxeo Takes Over IMified.....II-65
1$100
   Deutsche Telefon Standard Enters into Partnership with Estos.....II-66
Samsung Electronics Collaborates with DiVitas Networks.....II-66
Objectworld Communications Collaborates with CyberData.....II-66
RSI and ConverTec Enter into Agreement.....II-66
1$100
   Objectworld Enters into Partnership with Dialogic.....II-67
Orange Partners with Cisco to Deliver Unified Communication Solutions.....II-67
1$100
   Cisco Takes Over Jabber.....II-68
ShoreTel Enters into Partnership with IBM.....II-68
LiteScape Technologies Enters into Partnership with Nexus.....II-68
Cisco Collaborates with Westcon Group.....II-68
1$100
   NEC Enters into Alliance with IBM.....II-69
ShoreTel and Black Box Enter into Collaboration.....II-69
1$100
  5. FOCUS ON SELECT GLOBAL PLAYERS.....II-706 $495  
   Alcatel-Lucent (France).....II-70
Aastra Technologies Limited (Canada).....II-70
Applied Voice & Speech Technologies, Inc. (USA).....II-70
1$100
   Avaya, Inc. (USA).....II-71
Cisco Systems, Inc. (USA).....II-71
International Business Machines Corporation (IBM) (USA).....II-71
1$100
   Interactive Intelligence (USA).....II-72
Microsoft Corporation (USA).....II-72
Mitel Networks Corporation (Canada).....II-72
1$100
   NEC Corporation of America (USA).....II-73
Polycom (USA).....II-73
RadiSys Corporation (USA).....II-73
ShoreTel, Inc. (USA).....II-73
1$100
   Siemens Enterprise Communications GmbH & Co. (Germany).....II-74
TeleWare Group, Plc (UK).....II-74
1$100
   Toshiba America Information Systems (USA).....II-751$100
  6. GLOBAL MARKET PERSPECTIVE.....II-76   
   Table 68: World Recent Past, Current & Future Analysis for Unified Communications by Product Segment – Audio Bridges, Unified Messaging, PBXs, Team Workspaces, IM/Presence Servers, Video Endpoints/Infrastructure, and Web Conferencing Servers Markets Independently Analyzed with Annual Sales Figures in US$ Million for Years 2007 through 2015 (includes corresponding Graph/Chart).....II-761$300
   Table 69: World 10-Year Perspective for Unified Communications by Product Segment – Percentage Breakdown of Dollar Sales for Audio Bridges, Unified Messaging, PBXs, Team Workspaces, IM/Presence Servers, Video Endpoints/Infrastructure, and Web Conferencing Servers for Years 2007, 2010 & 2015 (includes corresponding Graph/Chart).....II-771$300
   Table 70: World Recent Past, Current & Future Analysis for Unified Communications by Service Segment – Voice-Enabled UC Services, Messaging-Enabled UC Services, Video Bridging, Audio Conferencing and Web Conferencing Markets Independently Analyzed with Annual Revenues in US$ Million for Years 2007 through 2015 (includes corresponding Graph/Chart).....II-781$300
   Table 71: World 10-Year Perspective for Unified Communications by Service Segment – Percentage Breakdown of Revenues for Voice-Enabled UC Services, Messaging-Enabled UC Services, Video Bridging, Audio Conferencing and Web Conferencing for Years 2007, 2010 & 2015 (includes corresponding Graph/Chart).....II-791$300
III. COMPETITIVE LANDSCAPE 684$995
  
Total Companies Profiled: 114 (including Divisions/Subsidiaries - 124)

Region/Country                 Players


The United States                  71
Canada                             13
Japan                               4
Europe                             26
     France                         2
     Germany                        5
     The United Kingdom             8
     Italy                          1	
     Spain                          1
     Rest of Europe                 9
Asia-Pacific (Excluding Japan)      6
Middle East                         3
Latin America                       1
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