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Shifting of Voice Traffic Away from PSTN to Mobile & Internet Networks Drives Adoption of Business VoIP Services

Published: May 2017


  • Code: MCP-7702
  • Pages: 275
  • Tables: 49
  • Companies: 108


The global market for Business VoIP Services is forecast to reach US$32.9 billion by 2024, driven by the growing dominance of IP based enterprise networking and the resulting migration of voice minutes from the traditional public switched telephone networks (PSTN) to mobile and Internet networks. Other major market forces poised to drive growth in the market include pervasive business WLANs and strong sales of Wi-Fi phone units; increased focus on implementing QoS in enterprise networks (LAN, WAN & WLAN); development of WebRTC; and growing demand for cloud telephony services. Europe represents the largest market worldwide. Asia-Pacific ranks as the fastest growing market with a CAGR of 5.7% over the analysis period led by factors such as developing telecom infrastructure, robust investments in 4G networks, falling mobile data tariffs and increasing Internet speeds, mushrooming SMBs and enterprise sector, growing investments in converged IT environments and the resulting increase in long-term enterprise UC implementation programs, growing business value of mobility and BYOD and the ensuing strong interest in VoIP enterprise mobility systems, and widespread use of affordable audio conferencing solutions supported by the technology’s trusted reliability, simplicity, ease of use, mobility, cost effectiveness and low CAPEX load. 

    Summary of Findings

  • Shifting of Voice Traffic Away from PSTN to Mobile and Internet Networks Paves the Way for the Emergence of VoIP
  • High Speed Internet Connectivity, Expanding Bandwidth & Falling Data Bandwidth Costs Prime the VoIP Market for Rapid Growth & Proliferation
  • Sustained Value Created by Mobile & Affordable Audio Conferencing Drives Demand for VoIP Audio Conferencing Solutions
  • The Move Towards Smart Offices Drives Interest in Connecting VoIP Networks to IoT Networks
  • Mushrooming of Small and Medium Businesses Worldwide Bodes Well for the VoIP Services Market

    Timeline for Analysis

  • Market Estimates and Forecasts for 2016-2024
  • Historic Review 2011-2015

    Geographic Markets Analyzed

  • US, Canada, Japan, Europe (France, Germany, Italy, UK, Spain, Russia and Rest of Europe), Asia-Pacific, Latin America, and Rest of World

    Market Segmentation & Classification

  • Segments:
    • Managed IP PBX Services, Hosted VoIP, and IP Connectivity Services


  • 8x8, Inc.
  • AT&T, Inc.
  • Avaya, Inc.
  • Cisco Systems Inc.
  • Deutsche Telekom AG
  • InPhonex LLC
  • MegaPath
  • Microsoft Corporation


  • Review of Industry/Market Structure
  • Analysis of Trends & Drivers
  • Insights on Macro Market Scenarios
  • Market SWOT Analysis
  • Latent Demand Forecasts & Projections
  • Comprehensive Geographic Market Analysis
  • Presentation Ready Facts & Statistical Data Findings
  • Coverage of Major/Niche Players, Market Shares & Competition
  • Coverage of major Company/Technology/Product/Financial Stories
  • Extensive Product/Service/End-Use/Technology Coverage Where Applicable