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BUSINESS VOIP SERVICES - A GLOBAL STRATEGIC BUSINESS REPORT   

Research Abstract

This report analyzes the worldwide markets for Business VoIP Services in US$ Million. Market estimates and projections for global Business VoIP services are provided by the following segments: Managed IP PBX Services, Hosted VoIP, and IP Connectivity Services. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2016 through 2024. Also, a five-year historic analysis is provided for these markets. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based on public domain information including company URLs. The report profiles 108 companies including many key and niche players such as -

8x8, Inc.
AT&T, Inc.
Avaya, Inc.
Cisco Systems Inc.
Deutsche Telekom AG

Click here to request a full list of companies covered in the report...

Code: MCP-7702
Price: $4500
Companies: 108
Pages: 275
Date: May 2017
Market Data Tables: 49
 



TABLE OF CONTENTS


  BUSINESS VOIP SERVICES (Complete Report) Pages : 275   | $4500

   Study Reliability and Reporting Limitations.....I-1  
   Disclaimers.....I-2
Data Interpretation & Reporting Level.....I-2
  
   Product Definitions and Scope of Study.....I-3  
   Shifting of Voice Traffic Away from PSTN to Mobile and Internet Networks Paves the
  Way for the Emergence of VoIP.....II-1
1$100
   Table 1: Steady Migration of Voice Traffic from PSTN to the Internet Opens Up a New Era of Opportunities for VoIP Technology: International Voice Traffic Load Measurements for VoIP & TDM/PSTN Networks (In Billions of Minutes) for the Years 2005, 2010, 2015 & 2018 (includes corresponding Graph/Chart).....II-21$350
   Overview of VoIP Service Provider Strategies Catalyzing Growth.....II-3
Focused Strategies on Mobile VoIP .....II-3
VoIP Peering Agreements .....II-3
1$100
   Bundled Services at Competitive Costs: A Key Service Differentiation Strategy.....II-4
Noteworthy Market Trends & Drivers.....II-4
High Speed Internet Connectivity, Expanding Bandwidth & Falling Data Bandwidth Costs
  Prime the VoIP Market for Rapid Growth & Proliferation.....II-4
1$100
   Table 2: Rapid Penetration of Internet Provides the Foundation for the Commercial Success of VoIP Services: Breakdown of Number of Internet Users (In Million) by Region for Years 2013 & 2016 (includes corresponding Graph/Chart).....II-51$350
   Table 3: Growth in Average Internet Speeds Makes VoIP Commercially Viable and Rewarding From a User Experience Perspective: Breakdown of Internet Speeds (In Mbps) in Select Countries Worldwide for the Years 2014 & 2016 (includes corresponding Graph/Chart).....II-6
Pervasive Business WLANs & Strong Sales of Wi-Fi Phone Units Dives Demand for
  VoWLAN.....II-6
1$350
   Table 4: Strong Investments in WLAN & Increased Utilization of Gigabit Wi-Fi Access Points Encourage Deployment of VoWLAN By Providing the Foundation Needed to Deploy High Quality VoIP: Global Enterprise WLAN, Gigabit W-Fi, and VoWLAN Markets (In US$ Million) for the Years 2017 & 2020 (includes corresponding Graph/Chart).....II-71$350
   Table 5: Robust Sales of Wi-Fi Enabled Devices to Expand the Addressable Market Opportunity for VoWLAN by Expanding the Choice of Enterprise Mobility Endpoints for VoIP Communications: Global Shipments of Wi-Fi Enabled Devices (In Million Units) for the Years 2015, 2017 & 2019 (includes corresponding Graph/Chart).....II-8
Increased Focus on Implementing QoS in Enterprise Networks (LAN, WAN & WLAN)
  to Benefit VoIP Deployment.....II-8
1$350
   On the Back of Converged IT Environments, VoIP Gains Prominence as the Stepping
  Stone for UC Implementation.....II-9
1$100
   Table 6: As a Key Component of UC, VoIP is Poised to Gain Significantly from Long-Term Enterprise UC Implementation Programs: Global Spending on Unified Communications and Collaboration (In US$ Million) by Deployment Model for the Years 2017 & 2022 (includes corresponding Graph/Chart).....II-10
Productivity Receives a Boost When BYOD Meets VoIP.....II-10
2$350
   Table 7: Growing Enterprise Spending on BYOD Programs to Benefit Demand for BYOD VoIP: Global Spending on BYOD (In US$ Billion) for the Years 2017 & 2022 (includes corresponding Graph/Chart).....II-12

Table 8: Growing Preference of Tablets for Business Use & Increased Tendency of Tablet Users to Consume More Data Over Wi-Fi to Benefit Adoption of VoWLAN: Penetration (%) of Tablets Designed to Support Business Use for the Years 2013, 2015 & 2017 (includes corresponding Graph/Chart).....II-12
Sustained Value Created by Mobile & Affordable Audio Conferencing Drives Demand for
  VoIP Audio Conferencing Solutions.....II-12
1$350
   Table 9: Sustained Relevance & Indispensability of Audio Conferencing in the Face of Web & Video Alternatives to Benefit VoIP Conferencing: Global VoIP Audio Conferencing Use Measured in Minutes of Use for the Years 2013, 2015 & 2017 (includes corresponding Graph/Chart).....II-131$350
   The Move Towards Smart Offices Drives Interest in Connecting VoIP Networks to IoT
  Networks.....II-14
1$100
   WebRTC Packs More Power into the VoIP Technology.....II-15
Mushrooming of SMEs Worldwide Bodes Well for the VoIP Services Market.....II-15
1$100
   Cloud Telephony Emerges as the Most Successful Hosted Business Model.....II-161$100
   Growing Maturity of Cloud & Parallel Increase in Benefits Accrued Drive Adoption of
  Cloud Based VoIP Services.....II-17
Table 10: Cloud Computing Technology Maturity in Large Enterprises & SMBs: % Breakdown of Companies in Various Stages of Adoption (includes corresponding Graph/Chart).....II-17
1$350
   Table 11: Benefits Accrued from Cloud Computing Technologies: % Companies Experiencing Specific Benefits from the Technology at Each Stage of Adoption (includes corresponding Graph/Chart).....II-18
The US$290 Billion Call Center Market Stands Tall as a Lucrative End-User of Business
  VoIP Services.....II-18
1$350
   Table 12: Robust Outlook for the Call Center Industry to Echo Downstream to the VoIP Services Market: Global Spending on In-House and Outsourced Call Centers (In US$ Million) by Geographic Region for the Years 2017 & 2022 (includes corresponding Graph/Chart).....II-191$350
   Virtualization of VoIP Eliminates Call Manager Resource Wastage.....II-20
Growing Investments in 4G, Promised Benefits of 5G & the Ensuing Emphasis on VoLTE
  to Boost Mobile VoIP Applications.....II-20
1$100
   Table 13: Robust Current Growth in 4G & Expected Growth in 5G Brightens the Long-Term Outlook for Mobile VoIP: 4G & 5G Subscriptions/Subscribers (In Million) for the Years 2017, 2018, 2020 and 2022 (includes corresponding Graph/Chart).....II-21
Disruptive Emergence of Social Business Drives the Integration of Social Media with
  VoIP.....II-21
1$350
   Market Outlook.....II-221$100
   VoIP: A Backgrounder.....II-23
Emergence of VoIP- In Retrospect.....II-23
1$100
   Benefits of VoIP.....II-24
Making Calls with Various Devices.....II-24
1$100
   Transcribe Voicemails to Texts or Emails.....II-25
Local Number for International Presence.....II-25
Save Money.....II-25
Direct Calls to Wherever Required.....II-25
Seamless Calls Transfer Between Devices.....II-25
Number Portability.....II-25
VoIP Service Provider.....II-25
1$100
   Select VoIP Softphones and Vendors.....II-26
Focus on Select VoIP Solutions.....II-26
Vonage Business.....II-26
RingCentral Office (Business).....II-26
1$100
   Microsoft Skype for Business Online.....II-27
Dialpad.....II-27
8x8 Virtual Office Pro.....II-27
Fonality Hosted PBX.....II-27
Citrix Grasshopper.....II-27
ShoreTel ConnectCloud.....II-27
Focus on Select VoIP Solutions for SMBs.....II-27
RingCentral.....II-27
1$100
   AirCall.....II-28
PhonePower.....II-28
VoIP.....II-28
BroadVoice.....II-28
VoIPO.....II-28
Telzio.....II-28
Connecting to VoIP with a Computer.....II-28
1$100
   Connecting to VoIP with a Phone.....II-29
VoIP Protocols.....II-29
Enterprise Telephony.....II-29
1$100
   Internet Protocol (IP).....II-30
Enterprise VoIP Equipment.....II-30
IP Telephony (IPT).....II-30
IP-PBX.....II-30
1$100
   SIP.....II-31
VoIP Service Categorization.....II-31
Business-Hosted VoIP.....II-31
Broadband VoIP.....II-31
VoIP over IP VPN.....II-31
1$100
   Technology Developments.....II-32
Growth of 802.11 and 802.11 a/b/g Technologies.....II-32
Dual mode mobile cellular and Wi-Fi handset technologies.....II-32
Coexistence of Wi-Fi and Bluetooth applications.....II-32
Fixed-Mobile Convergence (FMC).....II-32
Messaging Convergence Gateway (MCG).....II-32
1$100
   Developments in VoIP Technology.....II-33
PIN Less Calling Cards.....II-33
VoIP Mobile.....II-33
High Level Security.....II-33
VoIP SaaS.....II-33
Advantages and Challenges of Adopting IP PBX Systems.....II-33
Advantages.....II-33
1$100
   Challenges in Adopting.....II-34
Product Classification.....II-34
Client-Server or Pure IP PBX.....II-34
Converged/Hybrid PBX.....II-34
Hosted Vs Premise Based IP Communication Solutions.....II-34
1$100
   Business VoIP.....II-35
Types of Businesses VoIP Systems.....II-35
Business Phone System.....II-35
1$100
   IP Phone System.....II-36
Home Phone System.....II-36
Virtual Office Phone System.....II-36
Advantages of Business VoIP.....II-36
Low Call Charges.....II-36
Advanced Features.....II-36
1$100
   Working Anywhere, Anytime.....II-37
Multiple Numbers on Demand.....II-37
Keep Existing Number.....II-37
No Contracts.....II-37
Flexible Messaging Options.....II-37
Virtual Receptionist or Auto-Attendant.....II-37
1$100
   Automatic Call Distribution (ACD).....II-38
Business SMS.....II-38
Key Business VoIP Services.....II-38
Managed IP PBX Services.....II-38
Hosted VoIP.....II-38
IP Connectivity Services.....II-38
Internet Business Phone System or Hosted PBX.....II-38
1$100
   Features of Hosted PBX.....II-391$100
   Advantages of Hosted PBX.....II-401$100
   Ooma Introduces Ooma Office Business Phone Service in France.....II-41
Wahsega Labs Unveils Diet PBX.....II-41
ShoreTel Launches ShoreTel Connect™ CLOUD and Contact Center for CLOUD
  Solutions.....II-41
ShoreTel, Ingram Micro and HP to Offer Unified Communications Solutions for
  SMBs.....II-41
ShoreTel Ships ShoreTel 400 Series IP phones for ShoreTel Sky.....II-41
1$100
   Mitel Partners with Daxcom.....II-42
LogMeIn integrates join.me and OpenVoice.....II-42
Tim and Italtel Designs and Deploys Voice Over IP Services for Poste Italiane.....II-42
Telenor Maritime Snaps Up SatPoint.....II-42
ShoreTel Acquires Corvisa.....II-42
8x8 Takes Over Quality Software Corporation.....II-42
8x8 Increases its Presence in Asia-Pacific and Inks Reseller Agreement with
  CSG.....II-42
1$100
   8x8, Inc. (USA).....II-43
AT&T, Inc. (USA).....II-43
1$100
   Avaya, Inc. (USA).....II-44
Cisco Systems Inc. (USA).....II-44
1$100
   Deutsche Telekom AG (Germany).....II-45
InPhonex LLC (USA).....II-45
MegaPath (USA).....II-45
1$100
   Microsoft Corporation (USA).....II-46
Mitel Networks Corporation (Canada).....II-46
1$100
   Nextiva (USA).....II-47
Orange Business Services (France).....II-47
RingCentral, Inc. (USA).....II-47
1$100
   ShoreTel, Inc. (USA).....II-48
Sprint Corporation (USA).....II-48
1$100
   Telenor Group (Norway).....II-49
Verizon Enterprise Solutions (USA).....II-49
Viber Media S.à r.l (Cyprus).....II-49
1$100
   Vonage Holdings Corp. (USA).....II-50
West Corporation (USA).....II-50
1$100
   Table 14: World Recent Past, Current & Future Analysis for Business VoIP Services by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart).....II-511$350
   Table 15: World Historic Review for Business VoIP Services by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart).....II-521$350
   Table 16: World 14-Year Perspective for Business VoIP Services by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets for Years 2011, 2017 & 2024 (includes corresponding Graph/Chart).....II-531$350
   Table 17: World Recent Past, Current & Future Analysis for Business VoIP Services by Segment - Managed IP PBX Services, Hosted VoIP, and IP Connectivity Services Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart).....II-541$350
   Table 18: World Historic Review for Business VoIP Services by Segment - Managed IP PBX Services, Hosted VoIP, and IP Connectivity Services Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart).....II-551$350
   Table 19: World 14-Year Perspective for Business VoIP Services by Segment - Percentage Breakdown of Revenues for Managed IP PBX Services, Hosted VoIP, and IP Connectivity Services Markets for Years 2011, 2017 & 2024 (includes corresponding Graph/Chart).....II-561$350
   A. Market Analysis.....III-1
VoIP Telephony – Fast Gaining Traction.....III-1
Enterprise Mobility Augurs Well for the Business VoIP Market.....III-1
1$75
   Service Launches/Introductions.....III-21$75
   Strategic Corporate Developments.....III-3
Select Key Players.....III-3
7$525
   B. Market Analytics.....III-10
Table 20: The US Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart).....III-10
1$200
   Table 21: The US Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart).....III-111$200
   A. Market Analysis.....III-12
Outlook.....III-12
Mitel Networks Corporation – A Major Canadian Company.....III-12
1$75
   B. Market Analytics.....III-13
Table 22: Canadian Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart).....III-13
1$200
   Table 23: Canadian Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart).....III-141$200
   Market Analysis.....III-15
Table 24: Japanese Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart).....III-15
1$200
   Table 25: Japanese Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart).....III-161$200
   Market Analysis.....III-17
Table 26: European Recent Past, Current & Future Analysis for Business VoIP Services by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart).....III-17
1$200
   Table 27: European Historic Review for Business VoIP Services by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart).....III-181$200
   Table 28: European 14-Year Perspective for Business VoIP Services by Geographic Region - Percentage Breakdown of Revenues for France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets for Years 2011, 2017 & 2024 (includes corresponding Graph/Chart).....III-191$200
   A. Market Analysis.....III-20
Outlook.....III-20
Service Launch.....III-20
Orange Business Services – A Major France-Based Company.....III-20
1$75
   B. Market Analytics.....III-21
Table 29: French Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart).....III-21
1$200
   Table 30: French Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart).....III-221$200
   A. Market Analysis.....III-23
Outlook.....III-23
Deutsche Telekom AG – A Major Germany-Based Company.....III-23
1$75
   B. Market Analytics.....III-24
Table 31: German Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart).....III-24
1$200
   Table 32: German Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart).....III-251$200
   A. Market Analysis.....III-26
Outlook.....III-26
Strategic Corporate Development.....III-26
1$75
   B. Market Analytics.....III-27
Table 33: Italian Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart).....III-27
1$200
   Table 34: Italian Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart).....III-281$200
   A. Market Analysis.....III-29
Outlook.....III-29
Business VoIP Gains Popularity in the UK Market.....III-29
Table 35: Total Number of Business VoIP Voice Call Minutes (Billion) in the UK for the Years 2010 through 2016 (includes corresponding Graph/Chart).....III-29
Service Launch.....III-29
1$200
   B. Market Analytics.....III-30
Table 36: The UK Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart).....III-30
1$200
   Table 37: The UK Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart).....III-311$200
   Market Analysis.....III-32
Table 38: Spanish Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart).....III-32
1$200
   Table 39: Spanish Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart).....III-331$200
   Market Analysis.....III-34
Table 40: Russian Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart).....III-34
1$200
   Table 41: Russian Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart).....III-351$200
   A. Market Analysis.....III-36
Outlook.....III-36
CISCO- A Leading Player in VoIP Solutions in the Netherlands.....III-36
Strategic Corporate Developments.....III-36
1$75
   Telenor Group – A Major Norway-Based Company.....III-371$75
   B. Market Analytics.....III-38
Table 42: Rest of Europe Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart).....III-38
1$200
   Table 43: Rest of Europe Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart).....III-391$200
   Market Analysis.....III-40
Table 44: Asia-Pacific Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart).....III-40
1$200
   Table 45: Asia-Pacific Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart).....III-411$200
   Market Analysis.....III-42
Table 46: Latin American Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart).....III-42
1$200
   Table 47: Latin American Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart).....III-431$200
   A. Market Analysis.....III-44
Outlook.....III-44
Viber Media S.à r.l – A Major Cyprus-Based Company.....III-44
1$75
   B. Market Analytics.....III-45
Table 48: Rest of World Recent Past, Current & Future Analysis for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2016 through 2024 (includes corresponding Graph/Chart).....III-45
1$200
   Table 49: Rest of World Historic Review for Business VoIP Services Market Analyzed with Annual Revenue Figures in US$ Million for Years 2011 through 2015 (includes corresponding Graph/Chart).....III-461$200
  
Total Companies Profiled: 108 (including Divisions/Subsidiaries - 115)

Region/Country Players

The United States 77 Canada 6 Europe 22 France 1 Germany 3 The United Kingdom 11 Italy 1 Rest of Europe 6 Asia-Pacific (Excluding Japan) 6 Middle East 1 Africa 3
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