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BUSINESS PROCESS OUTSOURCING (BPO) - A GLOBAL STRATEGIC BUSINESS REPORT   

Research Abstract

This report analyzes the worldwide markets for Business Process Outsourcing (BPO) in US$ Million by the following Horizontal Segments: Finance & Accounting, Customer Services, HR, KPO, and Procurement. The market is also analyzed by the following End-Use Segments: Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Others. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2015 through 2022. Also, a six-year historic analysis is provided for these markets. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based on public domain information including company URLs. The report profiles 222 companies including many key and niche players such as -

Accenture Plc
Aon Hewitt
Automatic Data Processing, Inc.
Capgemini
Capita Plc

Click here to request a full list of companies covered in the report...

Code: MCP-1533
Price: $4950
Companies: 222
Pages: 718
Date: February 2017
Market Data Tables: 168
  Status: * New Report



TABLE OF CONTENTS


  BUSINESS PROCESS OUTSOURCING (BPO) (Complete Report) Pages : 718   | $4950

   Study Reliability and Reporting Limitations.....I-1  
   Disclaimers.....I-2
Data Interpretation & Reporting Level.....I-2
  
   Product Definitions and Scope of Study.....I-3  
   Business Process Outsourcing (BPO) – A Prelude.....II-11$100
   Advantages Offered by BPOs.....II-21$100
   BPO and its Role in Driving Global Expansion.....II-3
Importance of BPO.....II-3
1$100
   Emerging Trends in BPO Industry.....II-4
Current and Future Analysis.....II-4
The Changing Scenario.....II-4
2$200
   Disruptive Forces Line the Future BPO Model.....II-6
Overview of the Outsourcing Industry amid Economy Upheavals.....II-6
1$100
   Impact of Global Economic Crisis on the BPO Industry.....II-71$100
   Debt Crisis Drives Investors to become Risk Averse.....II-81$100
   Economy Outlook.....II-9 2$200
   Table 1: World Real GDP Growth Rates in % (2014-2017P): Breakdown by Country/Region (includes corresponding Graph/Chart).....II-111$350
   Emerging Markets Drive Growth.....II-12
The Asian BPO Phenomenon: Enabled by `Triple Convergence’.....II-12
1$100
   BPO Operations Bringing Appreciation to Eastern Countries.....II-13
Trade-off between Quality and Cost Warrants Revamp of the Global BPO Industry.....II-13
Uncertainties in Politico-Economic Policies Challenge BPO Sector.....II-13
1$100
   Benefits of Shared Services Propels BPO in Banking Sector.....II-14
Re-shoring Strategies Highlight Salary Disparities in Different Regions.....II-14
1$100
   Growth Opportunities in Service Segments.....II-15
BPO Adoption in End-User Markets.....II-15
1$100
   Outsourcing: More a Win-Win than a Zero-Sum Game.....II-16
BPO: Its Effects on the Lifestyles of the Workforce.....II-16
1$100
   BPO’s Effect on Process Work.....II-17
Sourcing Strategy/Model: Means to Achieve Business Process.....II-17
1$100
   Sole Sourcing – A Model for Increasing Operational Efficiency.....II-18
One-Stop-Shop for Comprehensive HR Outsourcing.....II-18
1$100
   Multi-Source Approach: Gains Strength.....II-19
Benefits of Multi-Sourcing Approach.....II-19
Challenges Facing Multi-Sourcing Strategy.....II-19
1$100
   Offshore BPO: Driving Cost-Effectiveness.....II-20
Offshore Outsourcing of Call Centers.....II-20
1$100
   Protectionism – Implications for Offshore BPOs.....II-211$100
   A Brief Sketch of Major Outsourcing Destinations.....II-22
India.....II-22
1$100
   Philippines.....II-231$100
   China.....II-24
Malaysia.....II-24
Czech Republic.....II-24
1$100
   Singapore.....II-25
Brazil.....II-25
Canada.....II-25
Poland.....II-25
1$100
   Egypt.....II-26
Mexico.....II-26
Innovations in BPO Industry.....II-26
BPOs Use Predictive Models to Improve Processes.....II-26
Robotic Digital Work Force Reduces Costs.....II-26
1$100
   Evolving Outsourcing Relationships.....II-27
Consultative BPO.....II-27
1$100
   Simpler Processes to Take Customer Contact Flows to New Levels.....II-28
Flexible and Agile Customer Care Solutions for Unpredictable Issues.....II-28
Strategic Partners in High Demand.....II-28
1$100
   Snapshots of Key Trends Characterizing the BPO Industry.....II-294$400
   Altering Delivery Models .....II-33
Small and Mid-Size Companies – An Expanding Clientele.....II-33
Focus on Business Process Improvement Gains Momentum.....II-33
1$100
   ‘Industry Expertise’ Becomes a‘Must-Have’ for Service Providers.....II-34
MSM Model to Boost Client-Vendor Relationships.....II-34
Service Providers to Focus on Data Security.....II-34
1$100
   Migration to SaaS and Private Cloud to Gain Momentum.....II-35
Internet of Things Poised to Drive Gains.....II-35
Alternate Offshore Locations Challenge Dominance of Traditional Centers.....II-35
1$100
   Nearshoring Finds Favor among Businesses.....II-36
Latin America Emerges as a Global Delivery Location.....II-36
1$100
   Continental Europe Opens Up to BPO.....II-37
New Business Areas Make Gains.....II-37
Industry-Specific BPO Services Continue to Gain Strength.....II-37
1$100
   Advanced Technologies Come to the Aid of BPO Providers.....II-38
Robotic Automation Makes In Roads in BPO Industry.....II-38
1$100
   Impact of RPA on the BPO Sector.....II-391$100
   Social Media Networking Trend Transforms Business Strategies.....II-401$100
   Growing Popularity of Cloud Computing.....II-41
Growing Use of Mobile Based Customer Service Applications.....II-41
1$100
   Voice Biometrics – Growing Role in Customer Verification.....II-42
BPO Providers Warm up to Green Computing.....II-42
Analytic Outsourcing Registers Strong Growth.....II-42
Supply Management Outsourcing Market on an Upswing.....II-42
1$100
   Rise of Bundled IT & BPO Deals.....II-43
BPO: Heading towards Commoditization?.....II-43
Growing Significance of Value Addition.....II-43
1$100
   Platform BPO – A Key Driving Factor.....II-44
Merchants Opt for Outsourcing to Protect Credit Card Data.....II-44
Growing Proportion of Non-Linear Revenues.....II-44
The Importance of Impact Sourcing.....II-44
1$100
   Challenges for Impact Sourcing.....II-451$100
   Finance and Accounting BPO (FAO).....II-46
Customer Services BPO.....II-46
1$100
   Human Resources BPO (HRO).....II-471$100
   Recruitment Process Outsourcing (RPO).....II-48
HR Outsourcing Types.....II-48
Procurement BPO.....II-48
1$100
   Knowledge Process Outsourcing (KPO).....II-491$100
   BPO Vs KPO.....II-501$100
   Overview.....II-511$100
   Robust Growth across Capital Markets BPO Offers Opportunities for Providers.....II-52
Competition.....II-52
1$100
   Table 2: Leading Players in the Global F&A BPO Market (2014): Percentage Breakdown of Revenues for Accenture, Capgemini, Genpact, IBM and Others (includes corresponding Graph/Chart).....II-531$350
   A Prelude.....II-54
Opportunities from Growing Web-Based Interactions.....II-54
1$100
   Contact Center Outsourcing Services Makes Inroads into New Verticals.....II-55
Service Providers Adopt New Strategies.....II-55
1$100
   A High-Profile Segment.....II-56
Future Growth Opportunities.....II-56
1$100
   Snapshots.....II-57
Multi-Process HRO Market: An Overview.....II-57
1$100
   Payroll BPO Services – Witnesses Broader Adoption.....II-58
Providers Focus on Consolidation and Cost Optimization.....II-58
1$100
   Fulfillment of Objectives and Customer Satisfaction.....II-59
Providers Target SMB Market.....II-59
Tax/Legislative Compliance Drives Payroll Outsourcing Demand.....II-59
HCM Software Records Impressive Gains.....II-59
1$100
   Service Providers Focus on Evolved and Dynamic Offerings.....II-60
Globalization and Standardization of Services and Processes.....II-60
Popularity of BPaaS Options.....II-60
1$100
   Demand for Analytics and Ideation.....II-61
Understanding Buyers to Fulfill Specific Needs.....II-61
1$100
   Noteworthy Trends & Issues.....II-62
Cost Reduction: Finding Favor Again in Difficult Times.....II-62
Buyers to Adopt a Tighter Focus.....II-62
Emergence of Mid-Market.....II-62
1$100
   Demand for Newer & Innovative Platforms.....II-63
Trend towards Process Convergence.....II-63
Transformation to Services TCO.....II-63
Focus on Short-term Deals.....II-63
1$100
   Fewer Processes in Multi-process HRO Deals.....II-64
Best-of-the-Breed Concept Gains Strength.....II-64
Multi-Country Presence of Vendors.....II-64
Talent Acquisition and Retention: Important Tasks.....II-64
Rising Significance of Analytics.....II-64
1$100
   HR Portal: A Highlighting Trend.....II-65
Migration to the Cloud.....II-65
Self-Service: An Option for Mobile Workforce.....II-65
1$100
   Knowledge-Intensive Companies Foster Demand for KPO Services.....II-66
India: The Leader in KPO Marketplace.....II-66
BPO Providers Look to Extend Presence into KPO Sector.....II-66
1$100
   Shift Towards Value Creation – The Only Way Out.....II-67
Supplier Glut Imminent.....II-67
Future Looks Bright for Analytics Outsourcing Market.....II-67
1$100
   Introduction.....II-681$100
   Robust Growth Ahead for Procurement BPO.....II-69
Key Demand Generators.....II-69
Major Factors Driving Companies to Seek Procurement Outsourcing.....II-69
Growing Significance of Procurement Function.....II-69
1$100
   Future Opportunities: An Increasingly Strategic Role for PO.....II-70
Clients Look for New Business Models.....II-70
Relevance of Procurement Outsourcing for Large Businesses.....II-70
1$100
   Challenges Confronting PO Vendors.....II-71
Leading Players.....II-71
Competition Heats Up in Procurement BPO Market.....II-71
1$100
   Logistics BPO.....II-721$100
   BPO Industry: Competitive Scenario.....II-73
Consolidation Activity Intensifies.....II-73
Genpact Remains at Forefront of Advanced Banking BPO Services.....II-73
1$100
   Service Providers Focus on Innovative Offerings to Move up Value Chain.....II-74
SmartLeap™ Platform from Sutherland.....II-74
1$100
   SYKES Insight Analytics from SYKES.....II-75
Virtual Briefing Center from Teleperformance.....II-75
1$100
   Select BPO Mergers & Acquisitions Activity.....II-761$100
   Presence of Top 10 BPO Service Providers in Various Market Segments (2014).....II-771$100
   Manufacturing Sector.....II-78
Telecommunications Industry.....II-78
1$100
   Retail Sector.....II-79
Banking, Insurance & Finance Services.....II-79
1$100
   Bookkeeping.....II-80
Budgeting.....II-80
Credit Card Processing.....II-80
Financial Reporting.....II-80
1$100
   Financial Statements.....II-81
General Ledger Maintenance.....II-81
Bank Reconciliation Statement.....II-81
Financial Analysis.....II-81
Preparation of Tax Returns.....II-81
1$100
   Mortgage Processing Services.....II-821$100
   Banking Sector.....II-83
Business Case for Outsourcing in Banking Sector.....II-83
Insurance.....II-83
A Prelude.....II-83
1$100
   P&C Insurance BPO Providers Focus on Value-Added Services.....II-841$100
   Industry on the Recovery Mod.....II-851$100
   Travel & Transportation Industry.....II-86
Travel Services.....II-86
1$100
   Airline Industry.....II-87
Review of Airline BPO Services Sector.....II-87
1$100
   Logistics and Transportation.....II-881$100
   Healthcare BPO Market.....II-89
Government BPO.....II-89
1$100
   Construction.....II-901$100
   Introduction.....II-91
Vertical Vs Horizontal BPO.....II-91
Vertical BPO.....II-91
1$100
   Horizontal BPO.....II-92
Onsite, Offsite and Offshore BPO Models.....II-92
1$100
   Onsite Business Process Outsourcing.....II-93
Offsite Business Process Outsourcing.....II-93
Offshore Business Process Outsourcing.....II-93
1$100
   BPO Business Models.....II-941$100
   Types of BPO Structures.....II-951$100
   Common Services Offered by BPO Providers.....II-96
Customer Support Services.....II-96
Technical Support Services.....II-96
Employee IT Help-desk Services.....II-96
1$100
   Telemarketing Services.....II-97
Insurance Processing.....II-97
Data Conversion Services.....II-97
Data Entry Services.....II-97
Planning for BPO.....II-97
Why Outsource to Third World Countries?.....II-97
1$100
   The BPO Advantage.....II-98
How is BPO Different from ASP?.....II-98
Platform BPO.....II-98
1$100
   Platform BPO Vs Traditional BPO.....II-99
Advantages of Platform BPO.....II-99
1$100
   Challenges Facing¬ Platform BPO.....II-100
Insights into Buyer and Supplier Aspects of BPO Services Market.....II-100
1$100
   Supplier Focus on Innovative Offerings and Partnerships.....II-101
Procurement Concerns.....II-101
1$100
   KMC Solutions Launches US Operations.....II-102
Avaloq Launches BPO Center in Singapore.....II-102
Wipro Plans Transaction Processing BPO Services in India.....II-102
CGS Expands in Israel with Launch of New Office.....II-102
Visionet Unveils Automated Pay-Off Request Processing System.....II-102
Golden Gate BPO Establishes New Multi-Channel Contact Centre.....II-102
1$100
   Avaloq Introduces Business Process Outsourcing Services.....II-103
Tata Consultancy Services, GE and Saudi Aramco Join Hands to Launch BPO in Saudi
  Arabia.....II-103
1$100
   CSC and HPE Enterprise Services Merge to Form DXC Technology.....II-104
Aon to Sell Benefits Administration and HR BPO Platform to Blackstone.....II-104
NTT DATA Acquires Dell Services.....II-104
Longreach Group Acquires Olympus Corp’s Nippon Outsourcing Corporation.....II-104
SYNNEX Acquires Minacs Group and Integrates in Concentrix Business Segment.....II-104
CSC Acquires Xchanging, Provider of Technology-Enabled Business Solutions.....II-104
1$100
   Firstsource Group Signs Definitive Agreement to Acquire BPO Division of ISGN.....II-105
Carlyle Group Acquires Majority Stake in Digitex.....II-105
Accenture F&A BPO Agreement with Schlumberger Gets Five Year Extension.....II-105
Infosys McCamish Systems and M Financial Group Announce Ten Year Extension of BPO
  Contract.....II-105
Accenture and RSA Extend BPO Agreement for Insurance Services until 2021.....II-105
Xerox Spins off Business Services Division to Form Conduent.....II-105
Blackstone Group Acquires India BPO Operation of Serco Group.....II-105
1$100
   ExlService Takes Over RPM Direct.....II-106
Telamon Takes Over Rizzo Consulting.....II-106
Cognizant Acquires CNO Financial Group’s India-based Operations.....II-106
MiraMed Global Acquires On Call Consulting.....II-106
e-Nxt Financials Merges with Tata BSS.....II-106
Canon Italia to Acquire Integra Document Management.....II-106
Alorica to Acquire West Corporation’s Agent Services Business.....II-106
Hinduja Global Services (HGS) to Acquire Majority Stake in Mphasis’ India
  Business.....II-106
1$100
   Accenture Signs Five-Year Contract Extension Agreement with Deutsche Bank for
  Procurement BPO Services.....II-107
Capgemini Extends Relationship with Trintech.....II-107
Accenture Signs Five-Year BPO Contract with TNT.....II-107
Infosys BPO and AkzoNobel Extend Partnership Agreement.....II-107
Infosys BPO and a.s.r. Partner for Pensions Back-Office Administration.....II-107
Infosys BPO Collaborates with PRIDCO to Launch New Center in Puerto Rico.....II-107
Arvato Inks Deal with Telefonica.....II-107
1$100
   MBA Fakhro Forms Voyager IT Solutions.....II-108
Expert Global Solutions Undertakes Expansion Plans.....II-108
Spoken Communications Enters Into Technological Partnership with Startek.....II-108
Visionet Systems Implements FREEMAN ONLINE®.....II-108
SunGard Inks Deal with InCore Bank.....II-108
Ubiquity Global Enters into Service Agreement with Wave Crest.....II-108
Accenture Extends Agreement with Enbridge Gas Distribution.....II-108
Serco Divests Offshore Private Sector BPO Operations.....II-108
1$100
   Owner Resource Divests Gila.....II-109
CapMan Sells Symbio Stake to VXI Global.....II-109
Webhelp Acquires FDI.....II-109
Cinven Acquires Visma.....II-109
Convergys Acquires Stream.....II-109
SYNNEX Acquires Customer Care Services Business of IBM.....II-109
OpenText Acquires GXS.....II-109
Concentrix Concludes Second Phase of Acquisition of IBM’s Customer Care and Industry
  Process Services Business.....II-109
1$100
   Convergys Takes Over Stream.....II-110
SPi Global Acquires Bachieve International.....II-110
Arvato Acquires Stok UK.....II-110
Vitruvian Acquires Stake in ASP4all Bitbrains.....II-110
Acquire BPO Takes Over Shore Solutions.....II-110
ADP Spins Off Dealer Services Business.....II-110
HOV Services Divests Stake in SourceHOV Holdings.....II-110
R Systems Divests Stake.....II-110
1$100
   Accenture Plc (Ireland).....II-111
Aon Hewitt (USA).....II-111
1$100
   Automatic Data Processing, Inc. (USA).....II-1121$100
   Capgemini (France).....II-113
Capita Plc (UK).....II-113
Ceridian HCM, Inc. (USA).....II-113
1$100
   CGI Group, Inc. (Canada).....II-114
Cognizant Technology Solutions Corporation (USA).....II-114
1$100
   Computer Sciences Corporation (USA).....II-115
EXLService Holdings, Inc. (USA).....II-115
1$100
   Genpact Limited (India).....II-116
Infosys BPO Ltd. (India).....II-116
1$100
   International Business Machines Corp. (USA).....II-117
KARVY Global Services Limited (India).....II-117
1$100
   NGA Human Resources (UK).....II-118
NTT DATA, Inc. (USA).....II-118
1$100
   Randstad Holding NV (The Netherlands).....II-119
Sopra Steria Group (France).....II-119
StarTek, Inc. (USA).....II-119
1$100
   Syntel, Inc. (USA).....II-120
Tata Consultancy Services Limited (India).....II-120
1$100
   TriNet Group, Inc. (USA).....II-121
Wipro Limited (India).....II-121
1$100
   WNS Global Services (India).....II-1221$100
   Table 3: World Recent Past, Current and Future Analysis for Business Process Outsourcing by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....II-1231$350
   Table 4: World Historic Review for Business Process Outsourcing by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....II-1241$350
   Table 5: World 14-Year Perspective for Business Process Outsourcing by Geographic Region - Percentage Breakdown of Spending for US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....II-1251$350
   Market by Horizontal Segment.....II-126
Table 6: World Recent Past, Current and Future Analysis for Finance & Accounting Outsourcing by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....II-126
1$350
   Table 7: World Historic Review for Finance & Accounting Outsourcing by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....II-1271$350
   Table 8: World 14-Year Perspective for Finance & Accounting Outsourcing by Geographic Region - Percentage Breakdown of Spending for US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....II-1281$350
   Table 9: World Recent Past, Current and Future Analysis for Customer Services Outsourcing by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....II-1291$350
   Table 10: World Historic Review for Customer Services Outsourcing by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....II-1301$350
   Table 11: World 14-Year Perspective for Customer Services Outsourcing by Geographic Region - Percentage Breakdown of Spending for US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....II-1311$350
   Table 12: World Recent Past, Current and Future Analysis for HR Outsourcing by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....II-1321$350
   Table 13: World Historic Review for HR Outsourcing by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....II-1331$350
   Table 14: World 14-Year Perspective for HR Outsourcing by Geographic Region - Percentage Breakdown of Spending for US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....II-1341$350
   Table 15: World Recent Past, Current and Future Analysis for KPO by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....II-1351$350
   Table 16: World Historic Review for KPO by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....II-1361$350
   Table 17: World 14-Year Perspective for KPO by Geographic Region - Percentage Breakdown of Spending for US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....II-1371$350
   Table 18: World Recent Past, Current and Future Analysis for Procurement Outsourcing by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....II-1381$350
   Table 19: World Historic Review for Procurement Outsourcing by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....II-1391$350
   Table 20: World 14-Year Perspective for Procurement Outsourcing by Geographic Region - Percentage Breakdown of Spending for US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....II-1401$350
   Market by End-Use Segment.....II-141
Table 21: World Recent Past, Current and Future Analysis for Business Process Outsourcing in Manufacturing Industry by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....II-141
1$350
   Table 22: World Historic Review for Business Process Outsourcing in Manufacturing Industry by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....II-1421$350
   Table 23: World 14-Year Perspective for Business Process Outsourcing in Manufacturing Industry by Geographic Region - Percentage Breakdown of Spending for US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....II-1431$350
   Table 24: World Recent Past, Current and Future Analysis for Business Process Outsourcing in Telecommunications & Technology Industry by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....II-1441$350
   Table 25: World Historic Review for Business Process Outsourcing in Telecommunications & Technology Industry by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....II-1451$350
   Table 26: World 14-Year Perspective for Business Process Outsourcing in Telecommunications & Technology Industry by Geographic Region - Percentage Breakdown of Spending for US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....II-1461$350
   Table 27: World Recent Past, Current and Future Analysis for Business Process Outsourcing in Banking, Insurance & Finance Services Industry by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....II-1471$350
   Table 28: World Historic Review for Business Process Outsourcing in Banking, Insurance & Finance Services Industry by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....II-1481$350
   Table 29: World 14-Year Perspective for Business Process Outsourcing in Banking, Insurance & Finance Services Industry by Geographic Region - Percentage Breakdown of Spending for US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....II-1491$350
   Table 30: World Recent Past, Current and Future Analysis for Business Process Outsourcing in Retail Industry by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....II-1501$350
   Table 31: World Historic Review for Business Process Outsourcing in Retail Industry by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....II-1511$350
   Table 32: World 14-Year Perspective for Business Process Outsourcing in Retail Industry by Geographic Region - Percentage Breakdown of Spending for US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....II-1521$350
   Table 33: World Recent Past, Current and Future Analysis for Business Process Outsourcing in Other End-Use Sectors by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....II-1531$350
   Table 34: World Historic Review for Business Process Outsourcing in Other End-Use Sectors by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....II-1541$350
   Table 35: World 14-Year Perspective for Business Process Outsourcing in Other End-Use Sectors by Geographic Region - Percentage Breakdown of Spending for US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America and Rest of World Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....II-1551$350
   A. Market Analysis.....III-1
Outlook.....III-1
Nearshore Strategy Gains Strength.....III-1
Domestic Politics Impact on BPO Sector.....III-1
1$75
   Impact of Protectionist Policies.....III-2
Shift Away from Cost Containment Outsourcing Strategy.....III-2
1$75
   HR Outsourcing – A Highly Lucrative Segment.....III-3
The Offshoring Advantage.....III-3
Indian BPOs Set Up Onshore Service Centers in US.....III-3
1$75
   Offshoring Challenges.....III-4
Procurement BPO Market.....III-4
1$75
   Bank Outsourcing Market.....III-5
Residential Mortgage Outsourcing Market.....III-5
Affordable Care Act Invigorates Healthcare Payer BPO.....III-5
1$75
   Win-Win for US Outsourcing Companies.....III-6
Service Launches.....III-6
1$75
   Strategic Corporate Developments.....III-73$225
   Key Players.....III-106$450
   B. Market Analytics.....III-16
Table 36: US Recent Past, Current and Future Analysis for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-16
1$200
   Table 37: US Historic Review for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-171$200
   Table 38: US 14-Year Perspective for Business Process Outsourcing by Horizontal Segment - Percentage Breakdown of Spending for Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-181$200
   Table 39: US Recent Past, Current and Future Analysis for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-191$200
   Table 40: US Historic Review for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-201$200
   Table 41: US 14-Year Perspective for Business Process Outsourcing by End-Use Sector - Percentage Breakdown of Spending for Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-211$200
   A. Market Analysis.....III-22
Outlook.....III-22
HR Outsourcing: On an Upswing.....III-22
Strategic Corporate Developments.....III-22
1$75
   Key Player.....III-231$75
   B. Market Analytics.....III-24
Table 42: Canadian Recent Past, Current and Future Analysis for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-24
1$200
   Table 43: Canadian Historic Review for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-251$200
   Table 44: Canadian 14-Year Perspective for Business Process Outsourcing by Horizontal Segment - Percentage Breakdown of Spending for Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-261$200
   Table 45: Canadian Recent Past, Current and Future Analysis for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-271$200
   Table 46: Canadian Historic Review for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-281$200
   Table 47: Canadian 14-Year Perspective for Business Process Outsourcing by End-Use Sector - Percentage Breakdown of Spending for Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-291$200
   A. Market Analysis.....III-30
Current & Future Analysis.....III-30
Strategic Corporate Development.....III-30
1$75
   B. Market Analytics.....III-31
Table 48: Japanese Recent Past, Current and Future Analysis for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-31
1$200
   Table 49: Japanese Historic Review for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-321$200
   Table 50: Japanese 14-Year Perspective for Business Process Outsourcing by Horizontal Segment - Percentage Breakdown of Spending for Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-331$200
   Table 51: Japanese Recent Past, Current and Future Analysis for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-341$200
   Table 52: Japanese Historic Review for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-351$200
   Table 53: Japanese 14-Year Perspective for Business Process Outsourcing by End-Use Sector - Percentage Breakdown of Spending for Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-361$200
   A. Market Analysis.....III-37
Current and Future Analysis.....III-37
Outlook.....III-37
1$75
   Trends and Opportunities in the European Outsourcing Market.....III-381$75
   Cloud Computing – Wide Opportunities in Business Processes and Software as a
  Service.....III-39
Big Data Revolution to Streamline Operations.....III-39
1$75
   Demand for Data Collection Tools and Services.....III-40
Increasing Demand for Development of Mobile Applications.....III-40
Demand for Tailor-made Enterprise Apps.....III-40
Growing Demand for Social Media Services.....III-40
1$75
   Rise of Internet of Things (IoT).....III-411$75
   The Industrial Internet of Things – Industry 4.0.....III-42
Wide Availability of Augmented Reality (AR) and Virtual Reality (VR).....III-42
Graphic Design Services Outsourcing.....III-42
1$75
   Outsourcing Driven by Shortage of Adequate IT Skills.....III-43
Need for Added Value.....III-43
1$75
   Impact of Geopolitical Instability on Outsourcing Services.....III-441$75
   B. Market Analytics.....III-45
Table 54: European Recent Past, Current and Future Analysis for Business Process Outsourcing by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-45
1$200
   Table 55: European Historic Review for Business Process Outsourcing by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-461$200
   Table 56: European 14-Year Perspective for Business Process Outsourcing by Geographic Region - Percentage Breakdown of Spending for France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-471$200
   Table 57: European Recent Past, Current and Future Analysis for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-481$200
   Table 58: European Historic Review for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-491$200
   Table 59: European 14-Year Perspective for Business Process Outsourcing by Horizontal Segment - Percentage Breakdown of Spending for Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-501$200
   Table 60: European Recent Past, Current and Future Analysis for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-511$200
   Table 61: European Historic Review for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-521$200
   Table 62: European 14-Year Perspective for Business Process Outsourcing by End-Use Sector - Percentage Breakdown of Spending for Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-531$200
   A. Market Analysis.....III-54
Outlook.....III-54
Strategic Corporate Development.....III-54
Key Players.....III-54
2$150
   B. Market Analytics.....III-56
Table 63: French Recent Past, Current and Future Analysis for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-56
1$200
   Table 64: French Historic Review for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-571$200
   Table 65: French 14-Year Perspective for Business Process Outsourcing by Horizontal Segment - Percentage Breakdown of Spending for Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-581$200
   Table 66: French Recent Past, Current and Future Analysis for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-591$200
   Table 67: French Historic Review for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-601$200
   Table 68: French 14-Year Perspective for Business Process Outsourcing by End-Use Sector - Percentage Breakdown of Spending for Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-611$200
   A. Market Analysis.....III-62
Outlook.....III-62
A Leading European BPO Market.....III-62
Advantages of Germany as an outsourcing location.....III-62
1$75
   Strategic Corporate Development.....III-631$75
   B. Market Analytics.....III-64
Table 69: German Recent Past, Current and Future Analysis for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-64
1$200
   Table 70: German Historic Review for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-651$200
   Table 71: German 14-Year Perspective for Business Process Outsourcing by Horizontal Segment - Percentage Breakdown of Spending for Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-661$200
   Table 72: German Recent Past, Current and Future Analysis for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-671$200
   Table 73: German Historic Review for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-681$200
   Table 74: German 14-Year Perspective for Business Process Outsourcing by End-Use Sector - Percentage Breakdown of Spending for Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-691$200
   A. Market Analysis.....III-70
Outlook.....III-70
Financial Services Outsourcing in Italy: An Overview.....III-70
Strategic Corporate Development.....III-70
1$75
   B. Market Analytics.....III-71
Table 75: Italian Recent Past, Current and Future Analysis for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-71
1$200
   Table 76: Italian Historic Review for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-721$200
   Table 77: Italian 14-Year Perspective for Business Process Outsourcing by Horizontal Segment - Percentage Breakdown of Spending for Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-731$200
   Table 78: Italian Recent Past, Current and Future Analysis for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-741$200
   Table 79: Italian Historic Review for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-751$200
   Table 80: Italian 14-Year Perspective for Business Process Outsourcing by End-Use Sector - Percentage Breakdown of Spending for Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-761$200
   A. Market Analysis.....III-77
Outlook.....III-77
A Quick Primer.....III-77
Uncertainty Surrounding Brexit Driving Growth of Outsourcing Market.....III-77
1$75
   UK Outsourcing Companies Move Overseas.....III-78
Competitive Landscape.....III-78
1$75
   Table 81: Leading Players in UK BPO Services Market (2015): Percentage Breakdown of Market Share for Accenture, Atos, Capita, Serco, Xerox and Others (includes corresponding Graph/Chart).....III-79
Service Launch.....III-79
Strategic Corporate Developments.....III-79
1$200
   Key Players.....III-802$150
   B. Market Analytics.....III-82
Table 82: UK Recent Past, Current and Future Analysis for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-82
1$200
   Table 83: UK Historic Review for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-831$200
   Table 84: UK 14-Year Perspective for Business Process Outsourcing by Horizontal Segment - Percentage Breakdown of Spending for Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-841$200
   Table 85: UK Recent Past, Current and Future Analysis for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-851$200
   Table 86: UK Historic Review for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-861$200
   Table 87: UK 14-Year Perspective for Business Process Outsourcing by End-Use Sector - Percentage Breakdown of Spending for Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-871$200
   A. Market Analysis.....III-88
Current & Future Analysis.....III-88
Strategic Corporate Development.....III-88
1$75
   B. Market Analytics.....III-89
Table 88: Spanish Recent Past, Current and Future Analysis for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-89
1$200
   Table 89: Spanish Historic Review for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-901$200
   Table 90: Spanish 14-Year Perspective for Business Process Outsourcing by Horizontal Segment - Percentage Breakdown of Spending for Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-911$200
   Table 91: Spanish Recent Past, Current and Future Analysis for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-921$200
   Table 92: Spanish Historic Review for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-931$200
   Table 93: Spanish 14-Year Perspective for Business Process Outsourcing by End-Use Sector - Percentage Breakdown of Spending for Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-941$200
   Market Analysis.....III-95
Market Analysis.....III-95
1$75
   Table 94: Russian Recent Past, Current and Future Analysis for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-961$200
   Table 95: Russian Historic Review for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-971$200
   Table 96: Russian 14-Year Perspective for Business Process Outsourcing by Horizontal Segment - Percentage Breakdown of Spending for Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-981$200
   Table 97: Russian Recent Past, Current and Future Analysis for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-991$200
   Table 98: Russian Historic Review for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-1001$200
   Table 99: Russian 14-Year Perspective for Business Process Outsourcing by End-Use Sector - Percentage Breakdown of Spending for Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-1011$200
   A. Market Analysis.....III-102
Outlook.....III-102
Eastern and Central Europe.....III-102
Czech Republic.....III-102
1$75
   Lithuania.....III-103
Poland.....III-103
1$75
   Poland’s BPO Remains Unfazed by Political Factors.....III-104
Romania.....III-104
Multilingual Romania Remains a Favorite BPO Destination.....III-104
1$75
   Focus on Nordic Region Outsourcing Market – A Complementary Review.....III-1051$75
   Companies Constantly Focus on Operational Cost Reduction.....III-1061$75
   Human Capital Posing Immense Challenge.....III-107
Accessing Global Talent Base Critical to address Nordic’s Talents Shortage and
  Talent Management Challenges.....III-107
Disruptive and Cloud Technologies.....III-107
1$75
   Strategic Corporate Developments.....III-1081$75
   Key Players.....III-1091$75
   B. Market Analytics.....III-110
Table 100: Rest of Europe Recent Past, Current and Future Analysis for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-110
1$200
   Table 101: Rest of Europe Historic Review for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-1111$200
   Table 102: Rest of Europe 14-Year Perspective for Business Process Outsourcing by Horizontal Segment - Percentage Breakdown of Spending for Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-1121$200
   Table 103: Rest of Europe Recent Past, Current and Future Analysis for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-1131$200
   Table 104: Rest of Europe Historic Review for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-1141$200
   Table 105: Rest of Europe 14-Year Perspective for Business Process Outsourcing by End-Use Sector - Percentage Breakdown of Spending for Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-1151$200
   A. Market Analysis.....III-116
Outlook.....III-116
Asia-Pacific Market for BPO: A Primer.....III-116
1$75
   HR Outsourcing to Expand.....III-117
Growing Prospects in SMB Segment.....III-117
1$75
   Disadvantages of BPO Phenomenon to Host and Target Countries.....III-118
India – A Key Global Destination for Outsourcing.....III-118
1$75
   Philippines – One of Asia’s Premier Outsourcing Destinations.....III-1191$75
   B. Market Analytics.....III-120
Table 106: Asia-Pacific Recent Past, Current and Future Analysis for Business Process Outsourcing by Geographic Region - Australia, China, India and Rest of Asia-Pacific Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-120
1$200
   Table 107: Asia-Pacific Historic Review for Business Process Outsourcing by Geographic Region - Australia, China, India and Rest of Asia-Pacific Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-1211$200
   Table 108: Asia-Pacific 14-Year Perspective for Business Process Outsourcing by Geographic Region - Percentage Breakdown of Spending for Australia, China, India and Rest of Asia-Pacific Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-1221$200
   Table 109: Asia-Pacific Recent Past, Current and Future Analysis for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-1231$200
   Table 110: Asia-Pacific Historic Review for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-1241$200
   Table 111: Asia-Pacific 14-Year Perspective for Business Process Outsourcing by Horizontal Segment - Percentage Breakdown of Spending for Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-1251$200
   Table 112: Asia-Pacific Recent Past, Current and Future Analysis for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-1261$200
   Table 113: Asia-Pacific Historic Review for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-1271$200
   Table 114: Asia-Pacific 14-Year Perspective for Business Process Outsourcing by End-Use Sector - Percentage Breakdown of Spending for Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-1281$200
   A. Market Analysis.....III-129
Current & Future Analysis.....III-129
Market Overview.....III-129
1$75
   B. Market Analytics.....III-130
Table 115: Australian Recent Past, Current and Future Analysis for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-130
1$200
   Table 116: Australian Historic Review for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-1311$200
   Table 117: Australian 14-Year Perspective for Business Process Outsourcing by Horizontal Segment - Percentage Breakdown of Spending for Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-1321$200
   Table 118: Australian Recent Past, Current and Future Analysis for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-1331$200
   Table 119: Australian Historic Review for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-1341$200
   Table 120: Australian 14-Year Perspective for Business Process Outsourcing by End-Use Sector - Percentage Breakdown of Spending for Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-1351$200
   A. Market Analysis.....III-136
Market Overview.....III-136
Emphasis on Developing Domestic Chinese Outsourcing Market.....III-136
1$75
   Outsourcing of Back Office Functions.....III-137
HR Outsourcing in China.....III-137
Strategic Corporate Development.....III-137
1$75
   B. Market Analytics.....III-138
Table 121: Chinese Recent Past, Current and Future Analysis for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-138
1$200
   Table 122: Chinese Historic Review for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-1391$200
   Table 123: Chinese 14-Year Perspective for Business Process Outsourcing by Horizontal Segment - Percentage Breakdown of Spending for Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-1401$200
   Table 124: Chinese Recent Past, Current and Future Analysis for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-1411$200
   Table 125: Chinese Historic Review for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-1421$200
   Table 126: Chinese 14-Year Perspective for Business Process Outsourcing by End-Use Sector - Percentage Breakdown of Spending for Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-1431$200
   A. Market Analysis.....III-144
Current & Future Analysis.....III-144
India’s Formidable BPO Industry Leads the Way.....III-144
1$75
   BPO Sector Exhibiting Robust Growth.....III-145
BPO Industry Focuses on Inorganic Growth Strategy.....III-145
The Changing Role of Indian BPOs.....III-145
1$75
   Role of Captive BPOs.....III-146
Financial Services Market – A Vital BPO Vertical.....III-146
1$75
   Human Resource Outsourcing in India.....III-147
Rural BPO Concept Strengthens.....III-147
1$75
   SMEs: Potential for Growth.....III-148
Focus Shifts to Smaller Towns and Cities.....III-148
BPO Industry to Unlock the IT Potential of North East India.....III-148
Tier-II and Tier III Cities to Gain Prominence.....III-148
1$75
   New Low Cost Destinations – A Growing Threat!.....III-149
KPO Industry Gains Efficiency.....III-149
Emerging Competition Fails to Affect India’s Dominance.....III-149
1$75
   Global KPO Market by Segment – India Vs Other Offshore Destinations.....III-150
Valuation Advisory/Services: A New Area of Opportunity for KPOs.....III-150
1$75
   Reverse Outsourcing: New Trend in Outsourcing.....III-151
Future Prospects.....III-151
1$75
   Challenges Confronting Indian BPO Industry.....III-1521$75
   Threat from Alternative Destinations.....III-153
Diminishing Cost Advantages.....III-153
Attrition – The Bane of Indian BPO Sector.....III-153
1$75
   Lack of Employability: A Cause of Concern.....III-154
Talent Shortage Drives BPOs towards Global Delivery Model.....III-154
The Dampeners.....III-154
The Infosys Visa Fraud Case Vs Indian IT and BPO Sector.....III-154
1$75
   Standard Chartered and HSBC Scandals: An Eye-Opener.....III-1551$75
   BPO Vendor Landscape in India.....III-156
India Centric BPO Providers – Breakdown by Vertical Industry.....III-156
1$75
   India-Centric BPO Providers: Breakdown by Product/Service Offerings.....III-157
Service Launch.....III-157
1$75
   Strategic Corporate Developments.....III-1581$75
   Key Players.....III-1593$225
   B. Market Analytics.....III-162
Table 127: Indian Recent Past, Current and Future Analysis for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-162
1$200
   Table 128: Indian Historic Review for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-1631$200
   Table 129: Indian 14-Year Perspective for Business Process Outsourcing by Horizontal Segment - Percentage Breakdown of Spending for Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-1641$200
   Table 130: Indian Recent Past, Current and Future Analysis for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-1651$200
   Table 131: Indian Historic Review for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-1661$200
   Table 132: Indian 14-Year Perspective for Business Process Outsourcing by End-Use Sector - Percentage Breakdown of Spending for Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-1671$200
   A. Market Analysis.....III-168
Current & Future Analysis.....III-168
Philippines – Forges Ahead as Favorable Destination for BPO Sector.....III-168
1$75
   Table 133: Philippines BPO Industry (2016): Percentage Breakdown of Export Revenue by Destination (includes corresponding Graph/Chart).....III-169

Table 134: Philippines BPO Industry (2016): Percentage Breakdown of Export Revenue by Sector (includes corresponding Graph/Chart).....III-169
1$200
   Growth Drivers.....III-170
Leading BPO Companies in the Philippines.....III-170
Key Factors Responsible for Philippines’ Success in BPO Sector.....III-170
1$75
   Command over Language and Influence of Western Culture.....III-171
Developed Infrastructure.....III-171
Government Support.....III-171
1$75
   Demand for Value-Added Services Drives Development of KPO.....III-172
Table 135: Philippines BPO Market (2016): Percentage Breakdown of Revenues by Segment/Type of Service Offerings - Animation, Contact Center, Software Development, Transcription and Others (includes corresponding Graph/Chart).....III-172
1$200
   Challenges for the BPO Industry.....III-173
High Attrition Rate.....III-173
High Focus on Voice Services.....III-173
1$75
   Changing Regulations.....III-174
Next Wave Cities to Spur Growth.....III-174
Outlook.....III-174
1$75
   Malaysia.....III-175
Singapore.....III-175
Thailand.....III-175
1$75
   Sri Lanka: An Emerging BPO Destination.....III-176
Vietnam to Succeed Japan in F&A Outsourcing Services.....III-176
1$75
   Service Launches.....III-177
Strategic Corporate Developments.....III-177
1$75
   B. Market Analytics.....III-178
Table 136: Rest of Asia-Pacific Recent Past, Current and Future Analysis for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-178
1$200
   Table 137: Rest of Asia-Pacific Historic Review for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-1791$200
   Table 138: Rest of Asia-Pacific 14-Year Perspective for Business Process Outsourcing by Horizontal Segment - Percentage Breakdown of Spending for Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-1801$200
   Table 139: Rest of Asia-Pacific Recent Past, Current and Future Analysis for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-1811$200
   Table 140: Rest of Asia-Pacific Historic Review for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-1821$200
   Table 141: Rest of Asia-Pacific 14-Year Perspective for Business Process Outsourcing by End-Use Sector - Percentage Breakdown of Spending for Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-1831$200
   A. Market Analysis.....III-184
Outlook.....III-184
Latin America as a Global Delivery Location.....III-184
1$75
   Market Snapshots.....III-1851$75
   BPO Industry Shift Up the Value Chain.....III-1861$75
   B. Market Analytics.....III-187
Table 142: Latin American Recent Past, Current and Future Analysis for Business Process Outsourcing by Geographic Region - Brazil and Rest of Latin America Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-187
1$200
   Table 143: Latin American Historic Review for Business Process Outsourcing by Geographic Region - Brazil and Rest of Latin America Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-1881$200
   Table 144: Latin American 14-Year Perspective for Business Process Outsourcing by Geographic Region - Percentage Breakdown of Spending for Brazil and Rest of Latin America Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-1891$200
   Table 145: Latin American Recent Past, Current and Future Analysis for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-1901$200
   Table 146: Latin American Historic Review for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-1911$200
   Table 147: Latin American 14-Year Perspective for Business Process Outsourcing by Horizontal Segment - Percentage Breakdown of Spending for Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-1921$200
   Table 148: Latin American Recent Past, Current and Future Analysis for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-1931$200
   Table 149: Latin American Historic Review for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-1941$200
   Table 150: Latin American 14-Year Perspective for Business Process Outsourcing by End-Use Sector - Percentage Breakdown of Spending for Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-1951$200
   A. Market Analysis.....III-196
Current & Future Analysis.....III-196
Increasing Demand for Contact Center Outsourcing.....III-196
1$75
   B. Market Analytics.....III-197
Table 151: Brazilian Recent Past, Current and Future Analysis for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-197
1$200
   Table 152: Brazilian Historic Review for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-1981$200
   Table 153: Brazilian 14-Year Perspective for Business Process Outsourcing by Horizontal Segment - Percentage Breakdown of Spending for Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-1991$200
   Table 154: Brazilian Recent Past, Current and Future Analysis for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-2001$200
   Table 155: Brazilian Historic Review for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-2011$200
   Table 156: Brazilian 14-Year Perspective for Business Process Outsourcing by End-Use Sector - Percentage Breakdown of Spending for Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-2021$200
   A. Market Analysis.....III-203
Current & Future Analysis.....III-203
Argentina.....III-203
Chile.....III-203
1$75
   Colombia.....III-204
Costa Rica – A Foreign Investment Hub.....III-204
Mexico.....III-204
1$75
   Peru Drives Demand for Software Outsourcing Professionals.....III-205
Uruguay.....III-205
1$75
   B. Market Analytics.....III-206
Table 157: Rest of Latin America Recent Past, Current and Future Analysis for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-206
1$200
   Table 158: Rest of Latin America Historic Review for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-2071$200
   Table 159: Rest of Latin America 14-Year Perspective for Business Process Outsourcing by Horizontal Segment - Percentage Breakdown of Spending for Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-2081$200
   Table 160: Rest of Latin America Recent Past, Current and Future Analysis for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-2091$200
   Table 161: Rest of Latin America Historic Review for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-2101$200
   Table 162: Rest of Latin America 14-Year Perspective for Business Process Outsourcing by End-Use Sector - Percentage Breakdown of Spending for Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-2111$200
   A. Market Analysis.....III-212
Outlook.....III-212
Israel.....III-212
Africa.....III-212
1$75
   Egypt: An Emerging Market.....III-213
Kenyan BPO Sector.....III-213
1$75
   Challenges and Developments.....III-214
South Africa.....III-214
Market Overview.....III-214
1$75
   South Africa Emerges as a Major Offshoring Market.....III-215
Outlook.....III-215
Telecom Industry Deregulation – A Major Step Towards Rapid BPO Market
  Growth.....III-215
South Africa Gains as Global Companies Look to Minimize Risks.....III-215
1$75
   Tanzania: An Emerging Outsourcing Destination in East Africa.....III-216
Service Launches.....III-216
Strategic Corporate Developments.....III-216
1$75
   B. Market Analytics.....III-217
Table 163: Rest of World Recent Past, Current and Future Analysis for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-217
1$200
   Table 164: Rest of World Historic Review for Business Process Outsourcing by Horizontal Segment - Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-2181$200
   Table 165: Rest of World 14-Year Perspective for Business Process Outsourcing by Horizontal Segment - Percentage Breakdown of Spending for Finance & Accounting, Customer Services, HR, KPO, and Procurement Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-2191$200
   Table 166: Rest of World Recent Past, Current and Future Analysis for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).....III-2201$200
   Table 167: Rest of World Historic Review for Business Process Outsourcing by End-Use Sector - Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets Independently Analyzed with Annual Spending Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).....III-2211$200
   Table 168: Rest of World 14-Year Perspective for Business Process Outsourcing by End-Use Sector - Percentage Breakdown of Spending for Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail, and Other Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).....III-2221$200
  
Total Companies Profiled: 221 (including Divisions/Subsidiaries - 231)

Region/Country Players

The United States 80 Canada 6 Japan 2 Europe 29 France 3 Germany 3 The United Kingdom 13 Italy 1 Spain 1 Rest of Europe 8 Asia-Pacific (Excluding Japan) 109 Middle East 1 Latin America 3 Africa 1
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