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INTERNET PROTOCOL PRIVATE BRANCH EXCHANGE (IP PBX) - A GLOBAL MARKET REPORT   

Research Abstract

This report analyzes the Global markets for Internet Protocol Private Branch Exchange (IP PBX) in US$ Million by the following segments: Pure IP PBX, and Hybrid PBX. Annual forecasts are provided for the period 2006 through 2015. The report profiles 73 companies including 3Com Corporation, Aastra Technologies Ltd., Alcatel-Lucent SA, AltiGen Communications Inc., Avaya Inc., Cisco Systems Inc., Mitel Networks Corporation, NEC Corporation, Nortel Networks Corporation, Polycom Inc., and Shoretel Inc. Market data and analytics are derived from primary and secondary research. Company profiles are mostly extracted from URL research and reported select online sources.

Code : MCP-1869
Price : $3950
Companies : 73
Pages : 741
Date : February 2010
Market Data Tables : 201

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 TABLE OF CONTENTS

  INTERNET PROTOCOL PRIVATE BRANCH EXCHANGE (IP PBX) (Complete Report) Pages : 741   | $3950
 
I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS4$100
   Study Reliability and Reporting Limitations.....I-1  
   Disclaimers.....I-2  
   Data Interpretation & Reporting Level.....I-3
Quantitative Techniques & Analytics.....I-3
Product Definitions and Scope of Study.....I-3
1. Pure IP PBX.....I-3
  
   2. Hybrid PBX.....I-4  
II. EXECUTIVE SUMMARY88$3000
  1. INDUSTRY OVERVIEW.....II-113 $1800  
   A Prelude.....II-1
How Real Are the IP- PBX Benefits to Customers?.....II-1
1$100
   Key Growth Drivers for IP PBX Systems.....II-2
IP Telephony to Supersede Conventional PBX Technology.....II-2
SMB Sector Intensifies the IP PBX Adoption Curve.....II-2
1$100
   Competitive Landscape.....II-3
Key Statistics:.....II-3
Table 1: Global IP-PBX Market: Percentage Share Breakdown by Spending on Technology for Q1 2007 & Q1 2008 (includes corresponding Graph/Chart).....II-3
1$300
   Table 2: Global IP-PBX Market: Percentage Share Breakdown of Revenues by Key Players for Q1 2007 & Q1 2008 (includes corresponding Graph/Chart).....II-4

Table 3: Global IP Telephony Market: Percentage Share Breakdown of Revenues by Key Players for Q1 2008 (includes corresponding Graph/Chart).....II-4
1$300
   Table 4: Global IP-PBX Market (H1 2006): Percentage Share Breakdown of Revenues for Key Players (includes corresponding Graph/Chart).....II-5
Key Players in Large-Enterprise IP Telephony System Market.....II-5
1$300
   Current Market Conditions.....II-6
PBX/IP PBX Sales Nosedive in Q1 2009.....II-6
Table 5: Global Corded PBX/IP PBX Market: Breakdown of Volume Shipments by Technology for Q1 2008 & Q1 2009 (in Thousand Units).....II-6
Impact of Recession on IP Telephony Market.....II-6
1$300
   Table 6: Global Carrier IP Telephony Market: Percentage Share Breakdown by Spending on Technology for Q1 2007 & Q1 2008 (includes corresponding Graph/Chart).....II-7
Credible Business Case Will Be Key for Migration to IP PBX.....II-7
1$300
   Impacts of Recession on VoIP Market.....II-8
Market Trends & Issues.....II-8
Vendors Opt for IP-Enabled/ IP-Centric PBX Solutions in Current Market
  Scenario.....II-8
Rising Preference of Advanced Hosted IP Telephony Services Over Premise-based
  Infrastructure.....II-8
1$100
   Replacement Purchases to Catalyze Growth in IP PBX Equipment Market.....II-9
Enterprises Increase Focus on Productivity Benefits.....II-9
Falling Systems Price: A Key Marketing Tool to Accelerate Migration.....II-9
1$100
   Key Challenges to Market.....II-10
High Cost of Ownership May Dissuade Small and Medium Enterprises.....II-10
Competition from Alternative Technologies.....II-10
How Big is the Threat of Open Source Telephony?.....II-10
IP Media Phone – The Future.....II-10
1$100
   Rising Focus On Unified Communications.....II-11
Technical Challenges.....II-11
Issues With IP-PBX Voice Connectivity.....II-11
1$100
   Issues with Transmitting IP PBX Voice Traffic Through Data Network.....II-12
Protocols.....II-12
1$100
   Network Security and Related Policy.....II-13
1$100
  2. REGIONAL PERSPECTIVE.....II-1435 $2850  
   United States.....II-14
Market Overview.....II-14
Competition Scenario.....II-14
Rising Demand for Managed and Hosted IP Telephony Services.....II-14
1$100
   Business Factors Fuel IP Telephony Growth.....II-15
Enterprise Telephony Equipment Service Industry.....II-15
Growth Drivers.....II-15
1$100
   American Businesses Incompetent in Securing VoIP.....II-16
Key Statistics:.....II-16
Table 7: Installed Base of PBX in the United States: Breakdown of Traditional and IP/Converged PBX by Number of Lines (In Millions) (includes corresponding Graph/Chart).....II-16
1$300
   Table 8: Installed Base of Hosted Services in the United States: Breakdown of IP-Centrex and Hosted IP by Number of Lines (In Millions) (includes corresponding Graph/Chart).....II-17

Table 9: North America IP Telephony Market (2007): Percentage Share Breakdown of Value Sales by Key Players (includes corresponding Graph/Chart).....II-17
1$300
   Table 10: North America IP PBX/Converged Systems Market (2007): Percentage Share Breakdown of Value Sales by Key Players (includes corresponding Graph/Chart).....II-18
Japan .....II-18
Key Statistics:.....II-18
Table 11: IP-PBX Market in Japan (2006): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart).....II-18
1$300
   Table 12: Enterprise Telephony Market in Japan (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart).....II-19

Table 13: IP-PBX Market in Japan (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart).....II-19
1$300
   Europe.....II-20
Market Overview.....II-20
Market Trends.....II-20
Key Challenges.....II-20
Competitive Landscape.....II-20
1$100
   European Native IP PBX.....II-21
Competitive Landscape.....II-21
1$100
   Key Statistics:.....II-22
Table 14: European Native IP PBX System Market: Annual System Shipments In Thousand Units for the Years 2006, 2009 & 2012 (includes corresponding Graph/Chart).....II-22

Table 15: European Native IP PBX Market: Annual Line Shipments in Million Units for the Years 2006, 2009 & 2012 (includes corresponding Graph/Chart).....II-22
1$300
   Table 16: European Native IP PBX Market (2006): Percentage Share Breakdown of Volume and Value Sales by Key Players (includes corresponding Graph/Chart).....II-23
United Kingdom.....II-23
1$300
   Table 17: UK Corded PBX/IP PBX Market: Breakdown of Volume Shipments by Technology for Q1 2008 & Q1 2009 (in Thousand Units).....II-24

Table 18: UK PBX Market (Q1 2009): Percentage Share Breakdown of Volume Shipments by Key Player (includes corresponding Graph/Chart).....II-24

Table 19: UK IP Extensions Market (Q1 2009): Percentage Share Breakdown of Volume Shipments by Key Player (includes corresponding Graph/Chart).....II-24
Asia-Pacific.....II-24
Market Overview.....II-24
1$300
   Key Market Drivers.....II-25
Key Market Restraints.....II-25
Competitive Landscape.....II-25
Key Statistics:.....II-25
Table 20: ASEAN IP-PBX Market (2007): Percentage Share Breakdown of Value Sales by Key Players (includes corresponding Graph/Chart).....II-25
1$300
   Table 21: Enterprise Telephony Market in Asia-Pacific: Percentage Share Breakdown of Revenues by Product Segment for the years 2004, 2006 & 2009 (includes corresponding Graph/Chart).....II-26

Table 22: IP-PBX Market in Asia-Pacific (2004): Percentage Share Breakdown of Revenues by Key Players (includes corresponding Graph/Chart).....II-26
1$300
   Australia.....II-27
Market Overview.....II-27
Key Challenges.....II-27
Key Statistics:.....II-27
Table 23: Enterprise Telephony Market in Australia (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart).....II-27
1$300
   Table 24: IP-PBX Voice Equipment Market in Australia (2004): Percentage Share Breakdown of Revenues by Key Players (includes corresponding Graph/Chart).....II-28

Table 25: IP-PBX Market in Australia (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart).....II-28
1$300
   China.....II-29
Market Overview.....II-29
China Leads VoIP PBXs Equipment Production.....II-29
Key Statistics:.....II-29
Table 26: Enterprise Telephony Market in China (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart).....II-29
1$300
   Table 27: IP-PBX Market in China (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart).....II-30

Table 28: IP-PBX Market in China (2004): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart).....II-30
1$300
   India.....II-31
Market Overview.....II-31
Key Statistics:.....II-31
Table 29: Enterprise Telephony Market in India (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart).....II-31
1$300
   Table 30: IP-PBX Market in India (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart).....II-32

Table 31: IP-PBX Market in India (2004): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart).....II-32
1$300
   Korea.....II-33
Market Overview.....II-33
Growth Drivers.....II-33
Competitive Landscape.....II-33
Key Statistics:.....II-33
Table 32: Enterprise Telephony Market in South Korea (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart).....II-33
1$300
   Table 33: IP-PBX Market in South Korea (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart).....II-34

Table 34: IP-PBX Market in South Korea (2004): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart).....II-34
1$300
   Taiwan.....II-35
Market Overview.....II-35
Thailand.....II-35
Market Overview.....II-35
1$100
   Market Restraints.....II-36
Key Statistics:.....II-36
Table 35: Enterprise Telephony Market in Thailand (2008): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart).....II-36
Other Asian Markets:.....II-36
Hong Kong.....II-36
Key Statistics:.....II-36
Table 36: Enterprise Telephony Market in Hong Kong (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart).....II-36
1$300
   Table 37: IP-PBX Market in Hong Kong (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart).....II-37

Table 38: IP-PBX Market in Hong Kong (2004): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart).....II-37
1$300
   Indonesia.....II-38
Table 39: Enterprise Telephony Market in Indonesia (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart).....II-38

Table 40: IP-PBX Market in Indonesia (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart).....II-38
1$300
   Table 41: IP-PBX Market in Indonesia (2004): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart).....II-39
Malaysia.....II-39
Table 42: Enterprise Telephony Market in Malaysia (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart).....II-39
1$300
   Table 43: IP-PBX Market in Malaysia (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart).....II-40

Table 44: IP-PBX Market in Malaysia (2004): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart).....II-40
1$300
   New Zealand.....II-41
Table 45: Enterprise Telephony Market in New Zealand (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart).....II-41

Table 46: IP-PBX Market in New Zealand (2004): Percentage Share Breakdown of Revenues by Technology (includes corresponding Graph/Chart).....II-41
1$300
   Table 47: IP-PBX Market in New Zealand (2004): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart).....II-42
Vietnam.....II-42
Table 48: Enterprise Telephony Market in Vietnam (2006): Percentage Share Breakdown of Revenues by Product Segment (includes corresponding Graph/Chart).....II-42

Table 49: IP-PBX Market in Vietnam (2004): Percentage Share Breakdown of Revenues by Technology.....II-42
1$300
   Table 50: IP-PBX Market in Vietnam (2004): Percentage Share Breakdown of Revenues by Key Player (includes corresponding Graph/Chart).....II-43
Latin America.....II-43
Market Overview.....II-43
SMEs offer Excellent Growth Potential.....II-43
1$300
   Competitive Landscape:.....II-44
Key Statistics:.....II-44
Table 51: Latin American IP Telephony Solutions Market (2005): Percentage Share Breakdown by Key players (includes corresponding Graph/Chart).....II-44

Table 52: Latin American IP Telephony Solutions Market: Annual IP-Enabled Lines for the years 2005, 2007 & 2011 (in Thousand Units) (includes corresponding Graph/Chart).....II-44
1$300
   Chile.....II-45
Africa.....II-45
Market Overview.....II-45
1$100
   Market Challenges.....II-46
Cost Perceptions.....II-46
Skills Shortage.....II-46
Limited Bandwidth.....II-46
Heavy Investments in Traditional PBX Systems.....II-46
The Increasing Threat of Alternative Technologies.....II-46
1$100
   Market Drivers.....II-47
Increased Efficiency and Productivity of IP PBX.....II-47
Improvements in Telecommunications Infrastructure.....II-47
Privatization of Telecommunications Sector.....II-47
Market Restraints.....II-47
Regulatory Overview.....II-47
1$100
   Key Statistics:.....II-48
Table 53: South African IP PBX Market (2007): Percentage Share Breakdown of Revenues by Key Players - Siemens, Nortel, Cisco, Avaya, Ericsson, Alcatel-Lucent, Mitel and Others (includes corresponding Graph/Chart).....II-48
1$300
  3. PRODUCT OVERVIEW.....II-495 $500  
   Enterprise Telephony.....II-49
Internet Protocol (IP).....II-49
Enterprise VOIP Equipment.....II-49
IP Telephony (IPT).....II-49
1$100
   IP-PBX.....II-50
Advantages and Challenges of Adopting IP PBX Systems.....II-50
Advantages.....II-50
1$100
   Challenges in Adopting.....II-51
Product Classification.....II-51
Client-Server or Pure IP PBX.....II-51
Converged/Hybrid PBX.....II-51
1$100
   Hosted Vs Premise Based IP Communication Solutions.....II-52
End-User Analysis.....II-52
Demand Analysis.....II-52
2$200
  4. PRODUCT INNOVATIONS/INTRODUCTIONS.....II-5415 $900  
   Access Introduces NetFront IP Connect.....II-54
Xorcom Plans the Introduction of Asterisk-Based IP PBX Solutions.....II-54
Voipswitch Launches its Latest IP-PBX Product.....II-54
1$100
   TeleSoft Launches TsCONNECT for VoIP to PSTN Gateway Conversion.....II-55
InTechnology Introduces New SIP Trunking Service.....II-55
Vertical Upgrades SBX IP 320 Telephony Solution with New Features.....II-55
1$100
   Mitel Unveils Mitel 3000 Communications System for Small Businesses in
  Australia.....II-56
Vertical Communications Introduces Wave IP 500.....II-56
1$100
   Broadcom Launches New Design Platform for IP Communications.....II-571$100
   Trisys Introduces Replay VoIP.....II-58
GIPS Releases New Software Development Kits.....II-58
Panasonic Launches IP-PBX Products in India.....II-58
Panasonic Introduces IP-Based Office Communication Systems.....II-58
Adtran Releases NetVanta 7060 IP PBX.....II-58
1$100
   Teleprime Unveils Three New Offerings in IP Telephony Arena.....II-59
Drishti Announces IP-PBX Office Phone System.....II-59
1$100
   Zultys Launches New ‘ONE IP-PBX Packaged System’.....II-60
Brekeke Releases Hosted PBX Platform with Multi-Tenant Architecture.....II-60
Brekeke Announces Multi-Tenant Architecture- Enabled Hosted IP-PBX Platform.....II-60
1$100
   AltiGen Unveils ‘MAX2000 VoIP Phone System’.....II-61
ADTRAN Introduces NetVanta 7060 Modular IP PBX.....II-61
1$100
   Panasonic Launches IP-based Office Communication Systems.....II-62
Mitel® Unveils Mitel Applications Suite 1.1, Advanced IP Telephony and Unified
  Communications Solutions for SMBs.....II-62
Aastra Technologies Launches Aastra 2380iP, IP Softphone for SMBs.....II-62
University Northern Colorado Launching VoIP Phone System into Residence Halls.....II-62
TelstraClear to Launch VoIP Services for SMEs.....II-62
1$100
   Toshiba Introduces New Strata CIX1200, IP PBX for Medium-to-Large Businesses.....II-63
Applied Voice & Speech Introduces CallXpress® 7.91 Unified Communications
  System.....II-63
1$100
   Alcatel-Lucent Offers OmniPCX Office Lite Solution for Businesses in
  Indonesia.....II-64
Verizon Expands VoIP Portfolio with New SIP Gateway Outbound Service.....II-64
COLT Adds COLT VoIP Access to its Converged IP Service Portfolio.....II-64
1$100
   COLT Launches VoIP Access Service for Resellers.....II-65
Epygi Launches Quadro4Li IP PBX.....II-65
1$100
   Panasonic Launches KX-TDE Series of IP-PBX Products for Indian Market.....II-66
Phybridge Introduces UniPhyer, an Innovative IP Telephony Product.....II-66
Vertical Launches SBX IP 320, a Converged IP Telephony System.....II-66
1$100
   FacetCorp Introduces New FacetPhone Version.5.....II-67
Brekeke Launches New Version of Hosted IP/PBX Platform.....II-67
1$100
   Fifth Media to Showcase New 3G IP PBX.....II-68
Zultys Launches ONE Pre-Packed IP/PBX Systems.....II-68
Jazinga Introduces New IP/PBX Telephone Appliance.....II-68
1$100
  5. RECENT INDUSTRY ACTIVITY.....II-6912 $800  
   Tech Data to Distribute Fonality’s Open Source Solutions.....II-69
Telekom Malaysia Partners with Verizon.....II-69
Alcatel-Lucent Bags Contract for Delta Telecom IP Network Expansion.....II-69
1$100
   Alestra to Acquire Subsidiary of Alianza.....II-70
Open Systems Enters into Alliance with FacetCorp.....II-70
SoTel Systems Inks Distribution Partnership with 3CX.....II-70
1$100
   3CX Enters Into Strategic Alliance with Voxitas.....II-71
Rock-Soft Enters Into Partnership with Digital Techniques.....II-71
Sangoma® Technologies to Take Over Paraxip Technologies.....II-71
1$100
   Nortel Acquires Pingtel.....II-72
Fluke Networks Takes Over IP Rights for NetAlly from Viola Networks.....II-72
IPtimize Acquires the Broadband Access and Hosted VoIP Business from American Fiber
  Systems.....II-72
1$100
   TouchStar Completes FacetCorp Acquisition.....II-73
Aastra Technologies Acquires Enterprise Communication Business from Ericsson.....II-73
Bytes Completes Acquisition of Intelleca.....II-73
Covista Communications Acquires GT3 Holdings and ClearEnd.....II-73
1$100
   XeloQ Inks Partnership with Pbxnsip.....II-74
Dell Partners With Fonality to Offer VoIP for Small Enterprise Segment.....II-74
VoIPshield Inks Channel Partnership with TI Safe.....II-74
1$100
   pbxnsip Signs Distribution Agreement with Achab.....II-75
Sangoma Technologies Enters Into Technology Partnership with 3CX.....II-75
3CX Enters into Distribution Agreement with 888VoIPStore.com.....II-75
Tpad, Nimbuzz Ink Mobile VoIP Deal.....II-75
1$100
   Mobile Technika Enters Into Agreement with Saloob.....II-76
Sintel Enters into an Agreement with 3CX.....II-76
Microserv Inks Partnership Agreement with Mitel.....II-76
1$100
   Intelliverse Signs Partnership Deal with New Edge Networks.....II-77
Cordia LT Communications Plans to Launch IP Services in India.....II-77
AltiGen Communications, Boport Tele-Communication Ink Agreement.....II-77
1$100
   AT&T Bags County of Los Angeles Telecommunications Contract.....II-78
Platinum Equity Acquires Covad Communications Group, Inc.....II-78
Estech Systems Announces Strategic Agreement with NextGen.....II-78
1$100
   Aastra Selects AudioCodes’ Gateway to Deliver Unified Communications
  Solutions.....II-79
Brookside Acquires Standard Tel Networks.....II-79
VoIPon to Distribute 3CX IP PBX in the UK.....II-79
1$100
   New Voice to Secure MobileMax Software Licenses from TASE.....II-80
3CX Collaborates with snom to Deliver New IP PBX Solution.....II-80
Covista Announces Acquisitions of ClearEnd and GT3Holdings.....II-80
1$100
  6. FOCUS ON SELECT PLAYERS.....II-815 $400  
   3Com Corporation (USA).....II-81
Aastra Technologies Ltd. (Canada).....II-81
Alcatel-Lucent SA (France).....II-81
1$100
   AltiGen Communications Inc (USA).....II-82
Avaya Inc (USA).....II-82
Cisco Systems Inc (USA).....II-82
1$100
   Mitel Networks Corporation (Canada).....II-83
NEC Corporation (Japan).....II-83
Nortel Networks Corporation (Canada).....II-83
1$100
   Polycom Inc (USA).....II-84
Shoretel Inc (USA).....II-84
Siemens AG (Germany).....II-84
1$100
   Toshiba Corporation (Japan).....II-85
Verizon Business (USA).....II-85
Vertical Communications Inc (USA).....II-85
1$100
  7. GLOBAL MARKET PERSPECTIVE.....II-86   
   Table 54: Global Recent Past, Current & Future Analysis for IP PBX by Geographic Region/Country – North America, Japan, Europe, Asia Pacific, and Rest of World Markets Independently Analyzed with Annual Sales Figures in US$ Million for Years 2006 through 2015 (includes corresponding Graph/Chart).....II-861$300
   Table 55: Global Recent Past, Current & Future Analysis for IP PBX by Product Segment – Pure IP PBX, and Hybrid PBX Markets Independently Analyzed with Annual Sales Figures in US$ Million for Years 2006 through 2015 (includes corresponding Graph/Chart).....II-871$300
   Table 56: Global 10-Year Perspective for IP PBX by Geographic Region– Percentage Breakdown of Dollar Sales for North America, Japan, Europe, Asia Pacific, and Rest of World Markets for Years 2006, 2009 & 2015 (includes corresponding Graph/Chart).....II-88

Table 57: Global 10-Year Perspective for IP PBX by Geographic Region– Percentage Breakdown of Dollar Sales for Pure IP PBX, and Hybrid PBX Markets for Years 2006, 2009 & 2015.....II-88
1$300
III. COMPETITIVE LANDSCAPE 631$995
  
Total Companies Profiled: 73 (including Divisions/Subsidiaries - 79)

Region/Country                 Players


The United States                 35   
Canada                             5 
Japan                              7
Europe                            12 
     France                        2
     Germany                       3
     The United Kingdom            4
     Rest of Europe                3
Asia-Pacific (Excluding Japan)    18
Middle East                        1
Latin America                      1
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