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INTERACTIVE VOICE RESPONSE (IVR) SYSTEMS - A GLOBAL STRATEGIC BUSINESS REPORT   

Research Abstract

This report analyzes the worldwide markets for Interactive Voice Response (IVR) Systems in US$ Million by the following Product Segments: Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports, and 65 & Above Ports. The report provides separate comprehensive analytics for the US, Canada, Europe, and Rest of World. Annual estimates and forecasts are provided for the period 2009 through 2017. Also, a six-year historic analysis is provided for these markets. The report profiles 78 companies including many key and niche players such as Aspect Software Inc., AT&T Inc., Avaya, Inc., BCE, Inc., Cisco Systems Inc., Convergys Corp., Dialogic Corporation, Enghouse Systems Limited, Syntellect Inc., Genesys Telecommunications Laboratories Inc., Healthcare Technology Systems, IBM, Mitel Networks Corporation, Nuance Communications, Inc., Philips Speech Processing, Verizon Communications, Inc., Voxeo Corporation, West Corporation, and Holly Connects. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based upon search engine sources in the public domain.

Code : MCP-1220
Price : $4500
Companies : 78
Pages : 518
Date : October 2011
Market Data Tables : 144

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 TABLE OF CONTENTS

  INTERACTIVE VOICE RESPONSE (IVR) SYSTEMS (Complete Report) Pages : 518   | $4500
 
  1. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS......13 $295  
   Study Reliability and Reporting Limitations......1  
   Disclaimers......2  
   Data Interpretation & Reporting Level......3
Quantitative Techniques & Analytics......3
Product Definitions and Scope of Study......3
  
  2. INDUSTRY OVERVIEW.......516 $1995  
   A Quick Primer.......51$100
   Current Market Scenario.......6
Recession Slows Down Growth But Strengthens Underlying Business Fundamentals.......6
2$200
   Recession-Related Worries Push ‘IVR Outsourcing’ Center Stage.......8
Outlook.......8
Other Trends & Issues.......8
Future Growth Potential For Outbound IVR is Enormous.......8
1$100
   Use of Personalized IVR Technology Increasing.......9
Legacy Systems Being Replaced with New Technologies.......9
1$100
   VoiceXML: the Dominant IVR Technology.......10
Table 1: Global IVR Port Shipments (2010 & 2015): Percentage Share Breakdown of IVR Ports Shipped by Type (includes corresponding Graph/Chart).......10
1$350
   VoiceXML 2.0 and IP Contact Centers - An Unbeatable Duo.......11
Cost Savings - The Primary Goal.......11
Vendors Shift Focus to Small & Medium Companies.......11
1$100
   Large Companies Replace Legacy Systems.......12
Packaged Applications Steal the Show.......12
Hosted IVR Market-Poised for Momentous Growth.......12
1$100
   IVR Market: Undergoing Major Transition.......13
Emergence of Standards Contributes to the Automated Speech Recognition Market.......13
Applications of Automated Speech Recognition.......13
1$100
   Market Repositioning Offers a Flood of Opportunities.......141$100
   Evolution of New Cohort of Vendors.......15
Strategic Tie Ups & Consolidations Herald Future Growth.......15
Market Share Findings.......15
Table 2: World IVR Market (2011): Percentage Market Share Breakdown of Leading Vendors (includes corresponding Graph/Chart).......15
1$350
   Table 3: World Hosted/Managed Service IVR Market (2010): Percentage Share Breakdown of Revenues for Leading Players (includes corresponding Graph/Chart).......16
IVR Research- A Necessary tool to Enhance Customer Service.......16
Clinical IVRS- A New Kid in the Block.......16
1$350
   Healthcare Technology Systems (HTS)- The Leader.......17
Pharmaceutical Industry- Refilling Through IVR.......17
Natural Language Fueling Growth for Speech-Enabled IVR Systems.......17
Innovative Pricing Strategies to Boost Growth.......17
1$100
   IVR Systems - Backbone for Internet Telephony.......18
VXML and SALT: Battling it out.......18
United States - The Unconquered Monarch of IVR Market.......18
Asia-Pacific – Taking A Clue from its Western Counterparts.......18
1$100
   Negative Mindset Pose Serious Challenge.......19
Get Human - A Fight for Consumer Right.......19
Short Market Sizzlers – A Recapitulation.......19
2$200
  3. PRODUCT OVERVIEW.......2114 $1450  
   What are Interactive Voice Response Systems?.......211$100
   Application Areas.......221$100
   Basic Requirements for Deploying an IVR System.......23
IVR System Development.......23
Higher-End Tools.......23
1$100
   What is Speech Recognition?.......241$100
   Infrastructure Market.......25
Deployments at Enterprise Level - Influencing Growth.......25
Technology Enhancements – Serving as a Medium.......25
Potential Drawbacks.......25
1$100
   Speech Recognition Framework.......26
Telephony Platform.......26
Enterprise-Based Speech Recognition Applications.......26
Network-Based Speech Recognition Applications.......26
Voice Portals.......26
Factors Contributing to Growth in Speech Recognition Market.......26
1$100
   Development of Speech Technology.......27
Impending Bottlenecks.......27
Integration – Not the Best Solution.......27
Noisy Environments – Not Suitable.......27
Speech Recognition – Optional than Compulsion.......27
1$100
   Lower Note of Economic Situation – Pulling Down Demand.......28
Benefits of Speech-Enabled IVR Solutions.......28
Speech-Enabled Applications & Services.......28
1$100
   IVR Technologies.......29
Voice Recognition (VR).......29
Speech Verification or Voice Authentication.......29
1$100
   Text-to-Speech (TTS).......30
Audiotext.......30
Computer Telephony Integration (CTI).......30
What is VoiceXML Technology?.......30
1$100
   VoiceXML Design.......31
VoiceXML Improves Customer Service.......31
1$100
   VoiceXML Offers Benefits at Low Costs.......32
VoiceXML - Enhancing Speech Recognition Technology.......32
1$100
   What’s SALT Technology?.......33
What are Voice Portals?.......33
iVoice™ Advanced IVR System from iMessaging Systems Offers Key Features.......33
1$100
   Cisco IP Interactive Voice Response System.......34
Advantages of Cisco IP IVR.......34
1$100
  4. END-USE MARKET ANALYSIS.......353 $300  
   Travel and Financial Industry: Promoters of Speech Recognition Technology.......35
Contact Center/Call Center.......35
Speech-Enabled IVR Systems: Imperative for Contact Centers.......35
1$100
   Role of Interactive Voice Response (IVR) Systems in Contact Centers.......36
Contact Center Market.......36
1$100
   IVR Systems in the Banking Sector.......37
Statistical Findings on End-Use Markets.......37
Table 4: Global Market for IVR Systems (2010): Percentage Share of End-use Sector - Financial Services, Telecom, Technology, Travel & Tourism, and Others (includes corresponding Graph/Chart).......37
1$350
  5. PRODUCT INNOVATIONS/INTRODUCTIONS.......3814 $950  
   Interact Introduces IVR System Channel on TMCnet.......38
Square Systems and Confirmit Enter Into Partnership Agreement.......38
Plum Voice Unveils IVR System Channel on TMCnet.......38
1$100
   Air Miles Rolls Out IVR System.......39
Angel Deploys Caller First IVR Solutions for AstraZeneca.......39
E.W. Scripps to Standardize VBVoiceTM-based Subscription System.......39
1$100
   NYRR to Deploy IVR Solution of Plum Voice.......40
Telnorm Provides Mexican University with Predictive Dialer Solution.......40
Intercept Networks Unveils Beta Phase of Intelligent Number(SM).......40
1$100
   Netxcell Introduces Single IVR system.......411$100
   Maryland Transit Administration Unveils Mobility Direct Interactive Voice
  Response.......42
Ethiopian Commodity Exchange Introduces New SMS and IVR System.......42
1$100
   Angel Introduces New Multimodal App.......43
MTNL and DigiVive Enter into Partnership.......43
Debt Resolve and E-Complish to Introduce IVR Versions of DR PreventTM and DR SettleTM
  Solutions.......43
1$100
   Idea Cellular and handygo Launch Behtar Zindagi IVR Solution in India.......44
Nu Echo Introduces Mirador IVR Monitoring Service.......44
Pronexus Launches IVRguard Solution.......44
1$100
   Postbank Unveils Interactive Voice Response System.......45
Datatel Launches New Credit Card Payment Gateway Service.......45
NewFound Communications Rolls Out VXML Dialer 3.0.......45
1$100
   TSYS Unveils MobilePASS.......46
Qtel Launches Self-Service Application and IVR.......46
NCH Software Unveils IVM Interactive Telephone System.......46
1$100
   Simpro Solutions Unveils Automated IVR Customer Service Portal.......47
Datatel to Launch IVR Hosted Services.......47
Nortel Launches Nortel ICP.......47
1$100
   Metaphor Solutions Introduces SayNDrive and SayNDial.......48
SpeechStorm to Unveil Visual IVR Applications Suite.......48
800 PBX Launches Speech Driven IVR Applications Suite.......48
1$100
   Tektronix Communications Unveils Zoey.......49
Kleward Consulting Launches IVRS Development.......49
Intervoice Launches Voice Portal 5.......49
Angle.com Expands its IVR Range.......49
1$100
   Avaya Selects Nuance Speech Recognition Technology.......50
Envox Unveils CT ADE 10.......50
Avaya Launches Communications Solutions for Public Safety.......50
Avaya Introduces Speech Tools.......50
1$100
   Voxeo Re-launches SIP and IVR Hosting Infrastructure.......51
NMS Communications Introduces the NMS Partner Network.......51
Tourtellotte Introduces New Trident IWR.......51
1$100
  6. RECENT INDUSTRY ACTIVITY.......5217 $1450  
   Nuance Communications to Pocket Loquendo.......52
STI and TelASK Technologies Form Strategic Alliance.......52
RouteMatch Software Purchases RouteShoutTM TIS Platform from Deeplocal.......52
1$100
   USAN Takes Over Interactive Softworks.......53
LDM Group Signs Agreement with Ateb.......53
1$100
   Amvensys Telecom Holdings Takes Over Voicecom® Telecommunications.......54
West Interactive Takes Over TuVox.......54
1$100
   Remembered Voices Selects Plum Voice for IVR Services.......55
West Corporation Pockets Holly Connects.......55
Getfugu Collaborates with Nuance Communications.......55
Plum Voice Enters into a Supply Agreement with Tyler Technologies.......55
1$100
   BASIC HR Services Enters into Partnership with IVR Technology Group.......56
Ness Technologies Bags Supply Contract from Bank Discount.......56
Verizon Business and US Department of Health and Human Services Sign Contract.......56
1$100
   Loquendo Collaborates with Digium.......57
Convergys Collaborates with IP Integration.......57
Enghouse Pockets Trio Enterprises.......57
1$100
   Avaya Acquires Nortel Enterprise Solutions.......58
Phase Forward Snaps Up Business Unit of Covance.......58
VEXIS Systems Takes Over Voice Architects.......58
1$100
   Voxeo Enters into Partnership with Remego.......59
Deltacom and DMS Florida Extend Partnership.......59
Virgin America Extends Partnership with TuVox.......59
1$100
   Enghouse Acquires Envox.......60
Siemens Collaborates with Contact Solutions.......60
NMS Communications Collaborates with Atlantic Convergence.......60
1$100
   Sangoma Technologies Signs Agreement to Acquire Stake in Paraxip Technologies.......61
IgeaCare Systems and Jenne Distributors Sign Distribution Agreement.......61
1$100
   Telesoft Technologies Collaborates with Vicorp.......62
Convergys Acquires Intervoice.......62
1$100
   Bio-Imaging Technologies Snaps Up Phoenix Data Systems.......63
MicroAutomation Enters into Partnership with Nexidia.......63
Nepal Telecom Enters into Collaboration with Pulse.......63
InforMedix Holdings and Audiopoint Enter into Partnership.......63
Telesoft Technologies Partners with Telisma.......63
1$100
   Parature Partners with Angle.com.......64
Spoken Communications Announces Partnership with Call Genie.......64
MacSpeech Gains Licensing Rights for Dictation Technology From Nuance.......64
Verizon Gains VoiceXML Approval.......64
1$100
   Ifbyphone Partners with SiteKreator, Launches Latest Ifbyphone Version.......65
Voxeo, VoiceVerified Unite Under Partnership Deal.......65
Nokia Siemens Bags Pan-India Contract from Bharti Airtel.......65
1$100
   Verizon Business Forays into European IVR Market.......66
Radiology Ltd Selects the SpeechQ of MedQuist.......66
Syntellect Takes Over Fluency.......66
Vocantas Inks Partnership Agreement with CBA.......66
1$100
   Passport Offices Install IVR Systems.......67
Bio-Imaging Takes Over Phoenix Data.......67
DOES Installs New IVR System.......67
Mandi Parishad Partners with Reliance Communication to Install IVR System.......67
SNAP Signs Agreement with Five9.......67
1$100
   Railway Division to Upgrade IVR System.......68
ClinPhone Enters into Global Collaboration with Invivodata.......68
1$100
  7. FOCUS ON SELECT PLAYERS.......698 $595  
   Aspect Software, Inc. (USA).......69
AT&T Inc. (USA).......69
1$100
   AVAYA, Inc. (USA).......70
BCE, INC. (CANADA).......70
Cisco Systems Inc (USA).......70
1$100
   Convergys Corp. (USA).......71
Dialogic Corporation (Canada).......71
1$100
   Enghouse Systems Limited (Canada).......72
Syntellect Inc. (USA).......72
1$100
   Genesys Telecommunications Laboratories Inc. (USA).......73
Healthcare Technology Systems (HTS) (USA).......73
IBM (USA).......73
1$100
   Mitel Networks Corporation (Canada).......74
Nuance Communications, Inc. (USA).......74
Philips Speech Processing (United Kingdom).......74
1$100
   Verizon Communications, Inc. (USA).......75
Voxeo Corporation (USA).......75
West Corporation (USA).......75
1$100
   Holly Connects (USA).......761$100
  8. GLOBAL MARKET PERSPECTIVE.......77   
   Table 5: Global Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Geographic Region – US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).......771$350
   Table 6: Global Historic Review for Interactive Voice Response (IVR) Systems by Geographic Region - US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).......781$350
   Table 7: Global 15-Year Perspective for Interactive Voice Response (IVR) Systems by Geographic Region – Percentage Breakdown of Revenues for US, Canada, Europe and Rest of World Markets for the Years 2003, 2010 and 2017 (includes corresponding Graph/Chart).......791$350
   Analytics by Product Segment.......80
Table 8: Global Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems (Less than 24 Ports) by Geographic Region – US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).......80
1$350
   Table 9: Global Historic Review for Interactive Voice Response (IVR) Systems (Less than 24 Ports) by Geographic Region -US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).......811$350
   Table 10: Global 15-Year Perspective for Interactive Voice Response (IVR) Systems (Less than 24 Ports) by Geographic Region – Percentage Breakdown of Revenues for US, Canada, Europe and Rest of World Markets for the Years 2003, 2010 and 2017 (includes corresponding Graph/Chart).......821$350
   Table 11: Global Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems (25 to 46 Ports) by Geographic Region – US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).......831$350
   Table 12: Global Historic Review for Interactive Voice Response (IVR) Systems (25 to 46 Ports) by Geographic Region - US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).......841$350
   Table 13: Global 15-Year Perspective for Interactive Voice Response (IVR) Systems (25 to 46 Ports) by Geographic Region – Percentage Breakdown of Revenues for US, Canada, Europe and Rest of World Markets for the Years 2003, 2010 and 2017 (includes corresponding Graph/Chart).......851$350
   Table 14: Global Recent Past, Current & Future Analysis or Interactive Voice Response (IVR) Systems (47 to 64 Ports) by Geographic Region – US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).......861$350
   Table 15: Global Historic Review for Interactive Voice Response (IVR) Systems (47 to 64 Ports) by Geographic Region - US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).......871$350
   Table 16: Global 15-Year Perspective for Interactive Voice Response (IVR) Systems (47 to 64 Ports) by Geographic Region – Percentage Breakdown of Revenues for US, Canada, Europe and Rest of World Markets for the Years 2003, 2010 and 2017 (includes corresponding Graph/Chart).......881$350
   Table 17: Global Recent Past, Current & Future Analysis or Interactive Voice Response (IVR) Systems (65 and Above Ports) by Geographic Region – US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).......891$350
   Table 18: Global Historic Review for Interactive Voice Response (IVR) Systems (65 and Above Ports) by Geographic Region - US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).......901$350
   Table 19: Global 15-Year Perspective for Interactive Voice Response (IVR) Systems (65 and Above Ports) by Geographic Region – Percentage Breakdown of Revenues or US, Canada, Europe and Rest of World Markets for the Years 2003, 2010 and 2017 (includes corresponding Graph/Chart).......911$350
  9. UNITED STATES.......9230 $3950  
   A. Market Analysis.......92
Outlook.......92
United States.......92
Factors Influencing the IVR Market.......92
Trends & Issues.......92
IVR System Vendors Facing Decline in Profit Margin.......92
Speech-Enabled IVR Systems Increasing Efficiency.......92
1$100
   Table 20: US Market for Traditional IVR Systems (2010): Percentage Share Breakdown of Revenues for DTMF and Speech Enabled IVR Systems (includes corresponding Graph/Chart).......93
Advances in Technology and Economic Recovery to Bolster IVR Market.......93
New Technology Leveraging Efficiency and Profitability to Pharmaceutical
  Market.......93
Compatibility and Interoperability Features to Spearhead Future Markets.......93
1$350
   Statistical Findings.......94
Table 21: Leading Players in the US IVR Systems Market (2010): Percentage Breakdown of Dollar Sales for Avaya, Intervoice, and Others (includes corresponding Graph/Chart).......94

Table 22: US Automatic Speech Recognition Market (2010): Percentage Share Breakdown of Value Sales for Speech Processing by Category – Speech Recognition, Text to Speech and Voice Authentication (includes corresponding Graph/Chart).......94

Table 23: US Market for Speech Applications (2010): Percentage Breakdown of Value Sales for Custom Applications and Packaged Applications (includes corresponding Graph/Chart).......94
1$350
   Table 24: US Market for Speech Platforms (2010): Percentage Breakdown of Value Sales for Traditional IVR Platforms and Standards based Platforms (includes corresponding Graph/Chart).......95

Table 25: US Automatic Speech Recognition Market (2010): Percentage Breakdown of Value Sales of Leading Players - Nuance Communications, IBM and Others (includes corresponding Graph/Chart).......95

Table 26: US Market for Voice Applications (2010): Percentage Share Breakdown by Application - Call Centers, Communication, Directory, Business Process Automation, Transactions and Others (includes corresponding Graph/Chart).......95
1$350
   Product Launches.......966$600
   Strategic Corporate Developments.......1028$800
   Select Players.......1106$600
   B. Market Analytics.......116
Table 27: US Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Product Segment – Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).......116
1$350
   Table 28: US Historic Review for Interactive Voice Response (IVR) Systems by Product Segment – Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).......1171$350
   Table 29: US 15-Year Perspective for Interactive Voice Response (IVR) Systems by Product Segment – Percentage Breakdown of Revenues for Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports for the years 2003, 2010 and 2017 (includes corresponding Graph/Chart).......1181$350
   Analytics By End-Use.......119
Table 30: US Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use Sector – Banking/Finance, Telecom, Insurance, Travel/ Hospitality, Healthcare and Other Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).......119
1$350
   Table 31: US Historic Review for Interactive Voice Response (IVR) Systems by End-Use Sector – Banking/Finance, Telecom, Insurance, Travel /Hospitality, Healthcare and Other Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).......1201$350
   Table 32: US 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use Sector – Percentage Breakdown of Revenues for Banking/Finance, Telecom, Insurance, Travel/Hospitality, Healthcare and Other Markets for the years 2003, 2010 and 2017 (includes corresponding Graph/Chart).......1211$350
  10. CANADA.......1228 $1950  
   A. Market Analysis.......122
Outlook.......122
Table 33: Canadian Market for Traditional IVR Shipments (2010): Percentage Share Breakdown of Revenues for DTMF and Speech Enabled IVR Systems (includes corresponding Graph/Chart).......122
Product Launches.......122
2$700
   Strategic Corporate Development.......1241$100
   Select Players.......1252$200
   B. Market Analytics.......127
Table 34: Canadian Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Product Segment – Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).......127
1$350
   Table 35: Canadian Historic Review for Interactive Voice Response (IVR) Systems by Product Segment – Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).......1281$350
   Table 36: Canadian 15-Year Perspective for Interactive Voice Response (IVR) Systems by Product Segment – Percentage Breakdown of Revenues for Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports for the years 2003, 2010 and 2017 (includes corresponding Graph/Chart).......1291$350
  11. EUROPE.......1307 $950  
   A. Market Analysis.......130
Current & Future Analysis.......130
Product Launches.......130
1$100
   Strategic Corporate Developments.......1312$200
   Philips Speech Processing (United Kingdom) – A Key Player.......1331$100
   B. Market Analytics.......134
Table 37: European Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Product Segment – Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).......134
1$350
   Table 38: European Historic Review for Interactive Voice Response (IVR) Systems by Product Segment – Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).......1351$350
   Table 39: European 15-Year Perspective for Interactive Voice Response (IVR) Systems by Product Segment – Percentage Breakdown of Revenues for Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports for the years 2003, 2010 and 2017 (includes corresponding Graph/Chart).......1361$350
  12. REST OF WORLD.......13710 $1450  
   A. Market Analysis.......137
Current & Future Analysis.......137
Asia-Pacific.......137
Overview.......137
Southeast Asian Companies Adapting IVR Systems.......137
Speech Recognition Technology in India: Yet to Take Off.......137
1$100
   Market Trends.......138
Asia-Pacific IVR Market Embraces Incredible Growth Potential.......138
IVR Systems to Witness Advancement in Speech Recognition.......138
IP Technology in IVR Systems to Gain Acceptance.......138
Latin America: Market Overview.......138
1$100
   Competitive Scenario.......139
Product Launches.......139
2$200
   Strategic Corporate Developments.......1413$300
   B. Market Analytics.......144
Table 40: Rest of World Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Product Segment – Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).......144
1$350
   Table 41: Rest of World Historic Review for Interactive Voice Response (IVR) Systems by Product Segment – Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).......1451$350
   Table 42: Rest of World 15-Year Perspective for Interactive Voice Response (IVR) Systems by Product Segment – Percentage Breakdown of Revenues for Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports for the years 2003, 2010 and 2017 (includes corresponding Graph/Chart).......1461$350
COMPETITION 361$995
  
Total Companies Profiled: 78 (including Divisions/Subsidiaries - 80)

Region/Country                 Players


The United States                 58    
Canada                            10 
Europe                             8
     France                        3
     The United Kingdom            3
     Rest of Europe                2
Asia-Pacific (Excluding Japan)     4
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