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HUMAN RESOURCE OUTSOURCING - A GLOBAL STRATEGIC BUSINESS REPORT   

Research Abstract

This report analyzes the worldwide markets for Human Resource Outsourcing in US$ Million by the following service segments: Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services, and Other Services. The report provides separate comprehensive analytics for the US, Canada, Europe, Asia, and Rest of World. Annual estimates and forecasts are provided for the period 2007 through 2015. Also, a seven-year historic analysis is provided for these markets. The report profiles 282 companies including many key and niche players such as Accenture Plc, Adecco S.A, ACS, A Xerox Company, ExcellerateHRO Corporation, Automatic Data Processing, Inc., Ceridian Corporation, Empower Software Solutions, Inc., Fidelity Management and Research LLC, General Outsourcing Co, Ltd., Genesys, Hewitt Associates, LLC, IBM Global Business Services, Mercer, NorthgateArinso UK Limited, NorthgateArinso, Inc., Paychex, Inc., Pinstripe, Inc., Randstad Holding NV, Talx Corporation, TriCore, Inc., and Ultimate Software Group, Inc. Market data and analytics are derived from primary and secondary research. Company profiles are mostly extracted from URL research and reported select online sources.

Code : MCP-1516
Price : $4500
Companies : 282
Pages : 708
Date : February 2011
Market Data Tables : 56

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 TABLE OF CONTENTS

  HUMAN RESOURCE OUTSOURCING (Complete Report) Pages : 708   | $4500
 
  1. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS.......15 $295  
   Study Reliability and Reporting Limitations.......1  
   Disclaimers.......2
Data Interpretation & Reporting Level.......2
  
   Quantitative Techniques & Analytics.......3
Product Definitions and Scope of Study.......3
  
   Benefits Administration Services.......4
Payroll Services.......4
Education and Training Services.......4
Recruitment and Staffing Services.......4
  
   Hiring Administration Services.......5
Other Services.......5
  
  2. MARKET SNAPSHOTS.......6   
   Market Snapshots.......61$100
  3. INDUSTRY OVERVIEW.......719 $1450  
   A Primer.......7
Recession & the HRO Industry.......7
1$100
   Major trends in the HRO Market.......8
Saving Overall Costs.......8
Internationalizing HR Functions.......8
1$100
   Lowering Risk Levels.......9
Simpler HRO Engagements.......9
Recession Bolsters Offshore Trend.......9
India: The Offshore Hub for HRO Market.......9
1$100
   Current and Future Analysis.......10
Key Growth Propellers.......10
Cost Savings.......10
1$100
   Technology Developments.......11
Scalability.......11
Regional Differences in Outsourcing Phenomenon.......11
1$100
   Globalized Workforce Fosters Shift Towards HR Outsourcing.......12
Multi-Process HRO: Favorable Prospects in the Long Run.......12
1$100
   Table 1: Number of Multi-Process HRO Contracts (2004-2008): Percentage Share Breakdown for Enterprise and Mid-Market Segments (includes corresponding Graph/Chart).......13
The A La Carte Approach to Outsourcing.......13
1$350
   Contract Renewals – On the Rise.......14
Buyers to Adopt a Tighter Focus.......14
Supplier Selection Based on Global Capabilities.......14
Global Sourcing Gains Strength.......14
1$100
   Growing Popularity of Platform BPO.......15
Shrinking Deal Sizes.......15
Demand for Newer & Innovative Platforms.......15
Trend Towards Process Convergence.......15
1$100
   Bundling of HR Technology Platforms with Processes.......16
Transformation to Services TCO.......16
HRMS: A Competitor for HRO Market.......16
HRO in Small & Mid-Sized Companies.......16
1$100
   Emergence of Mid-Market.......171$100
   Mid-Market HRO Market to Register Growth.......18
Growing Interest in Recruitment Process Outsourcing.......18
1$100
   At a Glance.......19
RPO The Beginning.......19
1$100
   Comparison with Other Models.......20
Drawbacks of the RPO Model.......20
New Deals in the RPO Sector.......20
1$100
   Selective Approach Finds Favor.......21
RPO’s Value Proposition: Enabling Buyers to Meet Economic Challenges.......21
The Move Towards Offshoring.......21
RPO Vendor Landscape.......21
1$100
   Future of Recruitment Outsourcing.......22
PEO Concept Gains Strength.......22
1$100
   Benefits and Drawbacks of PEO.......23
Challenges in HR Transformation.......23
HR BPO Outsourcing: On the Rise.......23
Outsourcing of Various HR Functions.......23
Payroll – The First Outsourced Service Domain.......23
1$100
   Benefits Administration: Exhibiting Inevitable Growth for Outsourcing.......24
Strong Growth in Health & Welfare Services.......24
Workforce Management.......24
1$100
   Consolidation Gathers Pace in HRO Industry.......251$100
  4. MARKET DYNAMICS.......266 $495  
   HRO – A Major Cost Savings Instrument.......26
Upsurge in Outsourcing of HR Functions.......26
HRO May Turn Out to be a Sellers Market Eventually!.......26
HR BPO Providers Target Services for Middle Market.......26
1$100
   Multiple Vendor Relationships Gain Prominence.......27
Right Mix of External and Internal Resources - Key to Competitive Edge.......27
Shift towards Asia-Pacific and Continental Europe.......27
1$100
   Small Buyer Sector and Emerging HRO Markets Offer Lucrative Opportunities.......28
Rising Sophistication, HR Technology and Internet Spur HRO.......28
Shift in HR Professionals’ Focus.......28
HR BPO Revolutionizes HR Profession.......28
HR Leaders Become Sophisticated Buyers.......28
1$100
   Sole-Sourcing: A Viable HRO Option.......29
Total/Multi Process HRO: Offering a Broader Perspective.......29
Lower Penetration Offers Growth Potential for HRO.......29
End-to-End Services: Rise in HRO.......29
1$100
   Non-Cost Factors: Major Drivers for Outsourcing Decisions.......30
HR Functions Becoming Commoditized.......30
HRO Adds New Roles to Senior HR Corporate Leaders.......30
1$100
   HR Profession: Changing Career Prospects........31
Demographic Changes Support HRO Growth.......31
Offshore Outsourcing: A Second Option.......31
Increasing Multi-Tower Outsourcing Contracts.......31
1$100
  5. HRO – THE RAPIDLY GROWING BPO SEGMENT.......3215 $950  
   The Need for HR Outsourcing.......32
Evolution of HRO Market: A Glance at the Past.......32
1$100
   2005 – The Year of Transition from Generation 1 to Generation 2.......331$100
   Year 2006 Scenario: Growing Presence of Middle Market.......34
The HRO Process.......34
Benefits of HRO Strategy.......34
The HRO Company.......34
1$100
   Traditional HR Vendors.......35
Professional Employer Organization.......35
Application Service Providers.......35
Business Process Outsourcing.......35
1$100
   E-Services.......36
HRO Types.......36
Discrete Services.......36
Multi-Process Services.......36
Total HR Outsourcing.......36
Approaches/Models of Outsourcing.......36
Sole Sourcing – A Model for Increasing Operational Efficiency.......36
1$100
   One-Stop-Shop for Comprehensive HR Outsourcing.......37
Multi-Source Approach: Reducing Dependence on Single Provider.......37
1$100
   Benefits of Multi-Sourcing Approach.......38
Challenges Facing Multi-Sourcing Strategy.......38
1$100
   HCM Options.......39
Major Issues While Outsourcing HR Services.......39
1$100
   The Statement of Work.......40
Service Levels.......40
Legal Considerations.......40
HR B2B Exchanges.......40
HR Portals.......40
1$100
   Integrated HR Offering.......41
Full-Service HRO.......41
Full-Service HRO Offers Substantial Value.......41
Labor Arbitrage.......41
1$100
   Economies of Scale.......42
Cross-Process Synergies.......42
Other Benefits of Full-Service HRO.......42
HRO Service Providers.......42
1$100
   Benefits Administration Outsourcing.......43
Market Segments.......43
1$100
   Common Platform.......44
Technology Plays Major Role.......44
1$100
   Human Resources and Learning.......45
Role of HR in Power Utilities and Energy Industry.......45
1$100
   Outsourcing Barriers.......46
Employee Brand.......46
Regulators and Unions.......46
Cost/Benefit Tradeoff.......46
Internal Barriers.......46
Conclusion.......46
1$100
  6. SERVICE OVERVIEW.......476 $495  
   Introduction.......47
Reasons for Outsourcing HR Services.......47
Outsourced HR Functions.......47
1$100
   Overview of Major Segments.......48
Benefits Administration Services.......48
Payroll Services.......48
1$100
   Education and Training Services.......49
Recruitment and Staffing Services.......49
Hiring Administration Services.......49
Other Services.......49
Advantages of HRO.......49
1$100
   Drawbacks of HRO Services.......50
Growth Drivers.......50
For Client Companies.......50
1$100
   For Service Providers.......51
Growth Restraints.......51
For Client Companies.......51
For Service Providers.......51
Employees – The Tangible Assets.......51
HR Management – A Critical Task.......51
1$100
   HRO Comes to the Rescue.......52
Selection of Providers: A Critical Task.......52
1$100
  7. COMPETITIVE SCENARIO.......53   
   Competitive Issues in HRO Market.......531$100
  8. SERVICE/PRODUCT LAUNCHES.......54   
   Isosceles Finance Introduces HRO Services for Small and Mid-Sized Companies.......54
ACS Introduces SyncHROSM HRO Solution.......54
Mercer to Expand Health and Benefits Administration Outsourcing Platform.......54
1$100
   Wipro Partners with Oracle and Hackett to Launch ‘simPlify’.......551$100
  9. SERVICE/PRODUCT LAUNCHES IN THE RECENT PAST – A PERSPECTIVE BUILDER.......5610 $595  
   Futurestep Introduces Strategic Recruitment Process Outsourcing Solution.......56
Ceridian Launches HR/Payroll Latitude Solution.......56
1$100
   Paychex Rolls Out FSA Debit Card.......57
ADP Rolls Out Online Payroll System.......57
Ceridian Introduces E-Learning Service.......57
Paychex Introduces Paychex Accountant Knowledge Center.......57
1$100
   Paychex, BeneTrac Enhance Integration Payroll and Benefits Solutions.......58
EquaTerra, SAP and ARINSO Introduce OpenDoor HRO.......58
CoAdvantage Unveils Employee Perks Program for HRO/PEO Clients.......58
Ceridian Launches ‘Risk Management Solutions’ for Small Size Firms.......58
1$100
   Ceridian Launches CPA Client Connection.......59
Ceridian Launches Enhanced Web Based HR/Payroll Solutions.......59
Paychex Launches Paychex COBRA Administration for Small/Mid-Size Business.......59
1$100
   Pinstripe Unleashes Talent Mindset for Staffing Issues.......60
ADP Introduces EasyPayNet for Easy and Secure Payroll Data Handling.......60
Sage Group Introduces Online Sage Payroll Services.......60
Mercer HR Consulting Unleashes Mercer Retirement Solutions.......60
1$100
   EquaTerra Launches EQuation HRO.......61
Pinstripe Launches Groundbreaking R2R™ Platform.......61
1$100
   Paychex Introduces Premier Human Resources.......621$100
   Ceridian Launches Interactive EAP/Work-Life Tool.......63
Ceridian Launches Expanded, Comprehensive Tools.......63
1$100
   Aon HRO in Combination with Outsource Institute Launches HR Outsourcing
  Website.......64
1$100
   Edcor Announces Expansion of its Service Offering.......65
Mobility Services International Launches Partner Channel Program.......65
1$100
  10. RECENT INDUSTRY ACTIVITY.......6610 $595  
   Xerox Acquires ACS.......66
NorthgateArinso Takes Over HR Management Division of Convergys.......66
ADP Acquires OneClickHR.......66
Tatum and Spherion to Merge Operations.......66
1$100
   Adecco Takes Over MPS Group.......67
Talent2 Acquires Zapper.......67
Talent2 Acquires Sugar International.......67
NorthgateArinso Takes Over Neller.......67
1$100
   Manpower Acquires COMSYS.......68
Alphastaff Acquires Selective HR Solutions.......68
International Paper and Hewitt Renew HR BPO Deal.......68
TriNet Group Takes Over Gevity.......68
1$100
   ADP Acquires HRinterax.......69
NorthgateArinso Completes Acquisition of CIAN.......69
CompuPay Takes Over Infinity Payroll.......69
RightThing to Take Over RPO Division of Capital H Group.......69
1$100
   ADP Acquires Majority Stake in ChinaLink Professional Services.......70
Human Link to Merge HR Operations with HRMSC.......70
Oasis Takes Over National HR Advantage.......70
Ceridian Combines HR Business Teams.......70
1$100
   Randstad to Sell Dutch HR Services to Raet.......71
ADP Streamline Partners with Business Systems House for Payroll Services.......71
Adecco Forges RPO Agreement with Morgan Stanley.......71
NorthgateArinso to Offer HR Support to AstraZeneca.......71
1$100
   Infosys and Oracle Join Forces to Introduce Infosys Business Platform for HR.......72
Convergys to Renew Deal with Texas HHSC.......72
MrTed Signs Deal with Exect.......72
1$100
   Caliber Point Inks Agreement with Oracle to Offer HRO Solutions.......73
SuccessFactors Inks Agreement with EMPO Corporation.......73
Delta Air Lines Extends Agreement with PeopleScout.......73
Quintegra and Mancer Consulting Ink Agreement.......73
1$100
   BAE Systems Selects AMS to Provide Recruitment Solutions in UK.......74
Mosaic to Employ Ceridian HRO Solutions.......74
CDP Group Chooses Pacnet to Provide Internet Connectivity.......74
Cornerstone OnDemand Enters into Partnership with Talent2.......74
1$100
   State of Georgia Selects Hewitt Associates for HR Benefit Outsourcing Services.......751$100
  11. CORPORATE ACTIVITY IN THE RECENT PAST – A PERSPECTIVE BUILDER.......7639 $1950  
   TriNet Group Takes Over LMC Resources.......76
EBS On Line Merges with Ascentis.......76
EBS and RMSCO to Merge.......76
Manpower to Acquire CRI.......76
1$100
   Kohlberg Kravis Roberts Acquires Northgate Information Solutions.......77
Alexander Mann Takes Over Capital Consulting.......77
Ceridian Acquires Assets of COLT Express Outsourcing.......77
Salary.com Acquires Genesys Software Systems.......77
BPO Management Services Merges with Healthaxis.......77
1$100
   Whitbread Inks Deal with Ceridian.......78
Hewitt Associates Inks Agreement to Sell Assets of Cyborg Business.......78
Yoh and Syngenta Ink Recruitment Outsourcing Agreement.......78
1$100
   ARINSO and Scotiabank in Payroll Outsourcing Deal.......79
Workstream, Empagio Terminate Merger Agreement.......79
Vista Equity Partners Acquires Cyborg Worldwide.......79
ACS Pockets Communications Development, Inc........79
ADP to Provide HR Services to Sodexo.......79
1$100
   IBM Inks Contract with Queensland State Government.......80
Randstad to Acquire Vedior.......80
Koosharem Acquires Assets of Resolve Staffing Inc.......80
Scotiabank and ARINSO Sign Payroll Agreement.......80
Barrett Business Services, Inc Acquires First Employment Services, Inc........80
Allegis Group Acquires Major Lindsey & Africa LLC.......80
1$100
   CSI Cos., Inc. Acquires Mark Matta & Associates, Inc........81
CompuPay Acquires Key Payroll Online.......81
Manpower Acquires Clarendon Parker Middle East.......81
CBIZ Acquires Select Assets of Computer Payroll Company.......81
CoAdvantage Pockets PlanSource and Nelco.......81
1$100
   Oasis Outsourcing Takes Over Professional Employer Plans.......82
Arthur J. Gallagher Takes Over RSI.......82
NIB Enters into Agreement with Electronic Documents Centre.......82
CCSC Partners with Core People Resources.......82
Bartech Group Establishes New Divisions to Address HR Outsourcing Functions.......82
1$100
   Sodexo Chooses ADP Employer Services as HR Business Provider.......83
Hewitt Associates to Acquire RealLife HR.......83
Equifax Acquires TALX Corp........83
Vedior NV Acquires Think Resources, Inc........83
Thomas Cook Group Inks Outsourcing Agreement with Accenture.......83
1$100
   Adecco Acquires Tuja Group for €800M.......84
ADP to Provide Payroll System for Schindler Group.......84
Ceridian Bags 8 New Contracts.......84
Convergys Inks Contract with Starbucks.......84
Convergys Inks Agreement with Johnson & Johnson Services, Inc........84
ExcellerateHRO Extends Contract with TOTAL.......84
1$100
   Paychex Forms Strategic Alliance with Taleo.......85
Mercer Human Resource Consulting Changes Name to Mercer.......85
Financial Engines and Mercer HR Services Extend Alliance.......85
NIS Acquisitions to Acquire Northgate Information Solutions PLC.......85
ARINSO to Provide HR System to Cadbury Schweppes.......85
ARINSO and Agilent Technologies Ink Agreement.......85
1$100
   ARINSO Secures Contract from Philip Morris.......86
Vedior to Acquire GULP.......86
Select Appointments Acquires Interest in Calibre.......86
NIS Acquires ARINSO to form NorthgateArinso.......86
Vedior Acquires Stake in Major Players Ltd.......86
1$100
   Fidelity National Financial, Thomas H Lee Partners Acquire Ceridian.......87
Paychex Acquires BeneTrac.......87
Kelly Services Acquires Access AG.......87
Mangrove Employer Services Acquires Access1 Source Nevada.......87
TriNet Bags John Parry & Alexander.......87
CPL to Acquire Allied Nurses Agency and Northside Recruitment.......87
1$100
   Accenture Offers HR Services to Kimberly-Clark.......88
Resolve Staffing Unleashes 6 Offices.......88
Indian IT Firms Outsource Administrative Functions to US Company.......88
United Utilities Divests Vertex for $217M.......88
Ceridian Extends Scottish Operations.......88
Vurv Sets up HRO Center of Excellence.......88
Talent2 International to Launch Operations in Shanghai.......88
1$100
   SITI Corp Opens Recruiting Base in Hyderabad.......89
IBM Wins HR Service Agreement from American Airlines.......89
Dow Corning Outsources Recruitment Process to Aon Consulting.......89
Ceridian Bags Somerfield’s HR Services Contract.......89
TalentTrack to Provide RPO Services to Tenet Healthcare.......89
1$100
   Pinstripe Ventures into Health Care Staffing Services.......90
Razorwest Offers RPO Services for NeoSystems Corp........90
Summit HR Extends its Operations in India.......90
Hewitt Acquires Adelaide Consulting.......90
1$100
   ExcellerateHRO Partners with HireRight.......91
Mangrove Acquires BenefitOne.......91
Fujitsu Acquires Stakes in TDS.......91
Accenture Clinches Major Contract from Macquarie Bank of Australia.......91
Oasis Acquires Kelly’s Staff Leasing Business.......91
1$100
   ACS Resolves Dispute with Delta Airlines.......92
ADP Pockets Outsourced Payroll Services Wing From Intuit.......92
Gevity Pockets HRAmerica.......92
UnicornHRO Acquires BMH, Inc.......92
1$100
   HR Xcel Clinches Major Contract From DSM.......93
Arinso Acquires OpenHR.......93
TalentFusion Bags Major Contract From Wheelabrator.......93
Xansa Secures Major Contract From Lloyds TSB.......93
Hitachi to Establish HR and Finance Outsourcing Unit.......93
ADP Opens HRO Center in Prague.......93
1$100
   Fujitsu Services Clinches a BPO Contract from DFP.......94
ARINSO Acquires Lansdowne.......94
Arinso Open New Center in Australia.......94
Hewitt Associates Inaugurates New HRO Center in Poland.......94
1$100
   Chandler Macleod Acquires MSA.......95
HR XCEL to Offer HRO Services to PJCOMN and Papa John’s Pizza Restaurants.......95
CloverTex Outsources HR Activities to HR XCEL, LLC.......95
ADP Partners with Synovus to Provide COS.......95
SourceMind Bags Additional Contract from the US Bank.......95
1$100
   CSC Bags BPO and IT Outsourcing Contract from the U.S. Life Insurer.......96
Workscape Expands Benefits Administration Operations.......96
KPN Outsources Salary Administration Services to LogicaCMG.......96
Pearl Group Awards BPO Deal to Diligenta.......96
1$100
   WM-data AB Bags Electrolux IT Outsourcing Contract.......97
WM-Data Inks Outsourcing Contract With BTJ Group.......97
Smith, Frank & Partners Floats Joint Venture with Roach Howard Smith & Barton.......97
Ma Foi Forays Into Middle-East HR Services Market.......97
1$100
   Helios HR Purchases HR Advantage.......98
TriNet Inaugurates New Headquarters in Boston.......98
The Castleton Group Teams with Senn Dunn Insurance.......98
Hewitt Initiates Mobility Services in Shanghai.......98
Quest Inc. Outsources HR Activities to CoAdvantage.......98
1$100
   ClearPoint and Terra Nova Inks Merger Agreement.......99
National PEO Offers HR Outsourcing Services to Restaurant Industry.......99
Convergys Corp. Wins Dupont’s HR Outsourcing Contract.......99
Accenture to Provide HR Outsourcing Services to New Century Financial Corp.......99
PACEL Acquires HR Contracts of Capital Resource Solutions.......99
1$100
   ADP to Acquire Outsourcing Services and Solutions Provider, Employease.......100
Secova, UltraLink Unify Operations.......100
PACEL to Acquire WWPSV.......100
TWC Group Merges with HR Impact.......100
HALO Technology Holdings Creates HRMS Leader, Empagio.......100
1$100
   TriNet Purchases Assets of Outsource Group.......101
EquaTerra, TPI Call Off Merger.......101
Accenture Kicks Off Delivery Center in Texas.......101
Accenture, Whirlpool Ink Long Term Pact.......101
Accenture, Unilever Ink Global Outsourcing Deal.......101
CVS/pharmacy Signs Long-Term BTO Contract with IBM.......101
TALX Corp, ADP Ally for Employment & Verification Service.......101
1$100
   Greenfire International Acquires Intercede.......102
Progressive Employer Services Acquires SEMC.......102
Kenexa Acquires Knowledge Workers Inc.......102
Resolve Staffing Acquire ELS to Form Nation's Top HRO.......102
Nautic Partners Concludes Acquisition of Oasis Outsourcing.......102
IKEA Awards HR Outsourcing Contract to ADP.......102
1$100
   AlphaStaff Commences HR Operations in Texas.......103
Workstream, ExcellerateHRO Enter Distribution Pact.......103
Hewitt Join Hands with Sun Microsystems to Enable HR BPO Operations.......103
Quintek Expands to Two Additional BPO Markets.......103
ADP, First Data Sign Distribution Pact for Payroll Outsourcing Services.......103
Steria Wins Outsourcing Contract for French Town.......103
1$100
   Accenture Establishes BPO Delivery Centers in East Europe.......104
Mercer Acquires Pendia Associates AG.......104
HP, Nestle Ink HRO Deal.......104
NASSCOM, CBI Enable Low-Cost BPO Expertise to European SMEs.......104
ARINSO, Vurv Ally for Advanced Talent Management Resource.......104
Nordea Bank, Zalaris Team Up for Payroll Management.......104
1$100
   Finnish Firms Personec, Tuko Logistics Ink Outsourcing Contract.......105
Northgate Bags Outsourcing Contract from Boots.......105
WM-data Acquires Proffice Service Centers AB.......105
MGI Expands to Europe.......105
Empagio Sets Up Payroll Tax Filing Division.......105
Talent2 International to Invest in Indian HR Firm.......105
1$100
   Mercer HR Services Inks Partnership Deal for Global Operation Centre.......106
ProLease Adopts New Name, TalentPro.......106
IBM Japan Inks HR Agreement with Sanyo Electric.......106
Convergys Open Branch Office in Dalian.......106
ACS Establishes Human Capital Management Solutions.......106
1$100
   Accenture, Crestline Join Hands for BPO Services.......107
Convergys Bags "SAP's BPO Program" Membership.......107
ExcellerateHRO Clinches Major Contract from Bank Of America.......107
7-Eleven Renews Benefit Administration Agreement With ExcellerateHRO.......107
Accenture Acquires BPO Assets of Savista.......107
1$100
   ACS Bags HR BPO Contract from GlaxoSmithKline.......108
ACS Takes Over Intellinex.......108
ExcellerateHRO Commences Operations in Des Moines, IA.......108
AHT, Genesys Partner to Improve HR Solutions for Healthcare Industry.......108
1$100
   Genesys Extends Services for Filing Payroll Tax.......109
Hewitt Bags HR BPO Contract from Catholic Health Initiatives.......109
Avon Partners IBM for HR Business Transformation Outsourcing Services.......109
ACS Sign Pact to Become SAP Implementation & Support Partner for Safety-Kleen.......109
Adecco Group Establishes Adecco Institute.......109
1$100
   Hewitt Associates Clinches Contract from Centrica.......110
Rhodia Partners IBM, ADP to Strengthen Human Resources Wing.......110
Convergys Bags HR Contract From IHG.......110
Goodyear Extends HRO Contract with ACS.......110
1$100
   Wink Companies Selects UltiPro Solutions for HR/ Payroll Processing.......111
Glacier Bancorp Upgrades HR/Benefits/Payroll with UltiPro Intersourcing Model.......111
Birmingham Water Works Opts for UltiPro to Streamline HR and Talent
  Management.......111
Mesa Selects Ultimate Software’s UltiPro for Web-based HR/Payroll Solutions.......111
United Dominion Selects Ultimate Software’s UltiPro Intersourcing Model.......111
1$100
   Sawyer Realty Holdings Purchases UltiPro Intersourcing Model.......112
Aon Consulting Clinches Multi-Dollar Contract from United Rentals, Inc.......112
PlatformOne Bags Five Major Contracts.......112
The Right Thing Bags RPO Contract From Unisys.......112
PEO Acquires Aegis Group.......112
BBC Grants Major Contract to Capita Plc.......112
1$100
   Northgate Pockets Engage Technologies.......113
Personec Clinches Major Contract From Oriola.......113
Hewitt Establishes Benefit and Pension Services Team in Budapest.......113
NetFabric Holdings Sets Up Establishment In India.......113
Automatic Data Processing Pockets Taxware, LP.......113
Silver Lake Partners, Blackstone Group to Acquire Northgate.......113
Pinstripe Establishes Healthcare Group for Talent Acquisition/Recruitment
  Service.......113
1$100
   Arinso Bags Major Contract from CA, Inc.......1141$100
  12. FOCUS ON SELECT PLAYERS.......1158 $595  
   Accenture Plc (Ireland).......115
Adecco S.A. (Switzerland).......115
1$100
   ACS, A Xerox Company (USA).......116
ExcellerateHRO Corporation (USA).......116
Automatic Data Processing, Inc. (USA).......116
1$100
   Ceridian Corporation (USA).......117
Empower Software Solutions, Inc. (USA).......117
1$100
   Fidelity Management and Research LLC (USA).......118
General Outsourcing Co, Ltd. (Thailand).......118
Genesys (USA).......118
Hewitt Associates, LLC (USA).......118
1$100
   IBM Global Business Services (USA).......119
Mercer (UK).......119
NorthgateArinso UK Limited (UK).......119
1$100
   NorthgateArinso, Inc. (USA).......120
Paychex, Inc. (USA).......120
Pinstripe, Inc. (USA).......120
1$100
   Randstad Holding NV (The Netherlands).......121
Talx Corporation (USA).......121
TriCore, Inc. (USA).......121
1$100
   Ultimate Software Group, Inc. (USA).......1221$100
  13. GLOBAL MARKET PERSPECTIVE.......123   
   Table 2: World Recent Past, Current and Future Analysis for Human Resource Outsourcing by Geographic Region – US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2007 through 2015 (includes corresponding Graph/Chart).......1231$350
   Table 3: World Historic Review for Human Resource Outsourcing by Geographic Region – US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2000 through 2006 (includes corresponding Graph/Chart).......1241$350
   Table 4: World 11-Year Perspective for Human Resource Outsourcing by Geographic Region – Percentage Breakdown of Revenues for US, Canada, Europe, Asia and Rest of World for the Years 2005, 2010 and 2015 (includes corresponding Graph/Chart).......1251$350
   Table 5: World Recent Past, Current and Future Analysis for Benefits Administration Services by Geographic Region – US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2007 through 2015 (includes corresponding Graph/Chart).......1261$350
   Table 6: World Historic Review for Benefits Administration Services by Geographic Region – US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenues in US$ Million for the Years 2000 through 2006 (includes corresponding Graph/Chart).......1271$350
   Table 7: World 11-Year Perspective for Benefits Administration Services by Geographic Region – Percentage Breakdown of Revenues for US, Canada, Europe, Asia and Rest of World for the Years 2005, 2010 and 2015 (includes corresponding Graph/Chart).......1281$350
   Table 8: World Recent Past, Current and Future Analysis for Payroll Services by Geographic Region – US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2007 through 2015 (includes corresponding Graph/Chart).......1291$350
   Table 9: World Historic Review for Payroll Services by Geographic Region – US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2000 through 2006 (includes corresponding Graph/Chart).......1301$350
   Table 10: World 11-Year Perspective for Payroll Services by Geographic Region – Percentage Breakdown of Revenues for US, Canada, Europe, Asia and Rest of World for the Years 2005, 2010 and 2015 (includes corresponding Graph/Chart).......1311$350
   Table 11: World Recent Past, Current and Future Analysis for Education and Training Services by Geographic Region – US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2007 through 2015 (includes corresponding Graph/Chart).......1321$350
   Table 12: World Historic Review for Education and Training Services by Geographic Region – US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenues in US$ Million for the Years 2000 through 2006 (includes corresponding Graph/Chart).......1331$350
   Table 13: World 11-Year Perspective for Education and Training Services by Geographic Region – Percentage Breakdown of Revenues for US, Canada, Europe, Asia and Rest of World for the Years 2005, 2010 and 2015 (includes corresponding Graph/Chart).......1341$350
   Table 14: World Recent Past, Current and Future Analysis for Recruitment and Staffing Services by Geographic Region – US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2007 through 2015 (includes corresponding Graph/Chart).......1351$350
   Table 15: World Historic Review for Recruitment and Staffing Services by Geographic Region – US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenues in US$ Million for the Years 2000 through 2006 (includes corresponding Graph/Chart).......1361$350
   Table 16: World 11-Year Perspective for Recruitment and Staffing Services by Geographic Region – Percentage Breakdown of Revenues for US, Canada, Europe, Asia and Rest of World for the Years 2005, 2010 and 2015 (includes corresponding Graph/Chart).......1371$350
   Table 17: World Recent Past, Current and Future Analysis for Hiring Administration Services by Geographic Region – US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2007 through 2015 (includes corresponding Graph/Chart).......1381$350
   Table 18: World Historic Review for Hiring Administration Services by Geographic Region – US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2000 through 2006 (includes corresponding Graph/Chart).......1391$350
   Table 19: World 11-Year Perspective for Hiring Administration Services by Geographic Region – Percentage Breakdown of Revenues for US, Canada, Europe, Asia and Rest of World for the Years 2005, 2010 and 2015 (includes corresponding Graph/Chart).......1401$350
   Table 20: World Recent Past, Current and Future Analysis for Other Human Resource Outsourcing Services by Geographic Region – US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2007 through 2015 (includes corresponding Graph/Chart).......1411$350
   Table 21: World Historic Review for Other Human Resource Outsourcing Services by Geographic Region – US, Canada, Europe, Asia and Rest of World Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2000 through 2006 (includes corresponding Graph/Chart).......1421$350
   Table 22: World 11-Year Perspective for Other Human Resource Outsourcing Services by Geographic Region – Percentage Breakdown of Revenues for US, Canada, Europe, Asia and Rest of World for the Years 2005, 2010 and 2015 (includes corresponding Graph/Chart).......1431$350
  14. THE UNITED STATES.......14410 $1450  
   A. Market Analysis.......144
Outlook.......144
Impact of Recession.......144
Uncertain Economy: A Time for Negotiating Deals.......144
1$100
   Outsourcing of Individual HR Processes.......145
End-to-End HRO BPO Services.......145
1$100
   Sustaining Profitability – The Primary Focus Area.......146
Indian IT Outsourcers – A Way Out for Clients Seeking HR BPO Services.......146
US Employers Opt for Selective Outsourcing.......146
1$100
   HR BPO - Transforming the HR Function.......147
Middle-Market Companies – Lethargic to Implement HCM.......147
Mid-Market Companies – Driving RPO Services.......147
Small Businesses Prefer PEOs for HR Outsourcing.......147
1$100
   Competitive Landscape.......148
Consulting Community.......148
Aspects of Capability.......148
1$100
   Strategies of Outsourcing.......149
HRO: Role of HR Manager.......149
1$100
   Table 23: Major Outsourcing Activities in the US (includes corresponding Graph/Chart).......1501$350
   B. Market Analytics.......151
Table 24: US Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2007 through 2015 (includes corresponding Graph/Chart).......151
1$350
   Table 25: US Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2000 through 2006 (includes corresponding Graph/Chart).......1521$350
   Table 26: US 11-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2005, 2010 and 2015 (includes corresponding Graph/Chart).......1531$350
  15. CANADA.......1543 $950  
   Market Analysis.......154
Table 27: Canadian Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2007 through 2015 (includes corresponding Graph/Chart).......154
1$350
   Table 28: Canadian Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2000 through 2006 (includes corresponding Graph/Chart).......1551$350
   Table 29: Canadian 11-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2005, 2010 and 2015 (includes corresponding Graph/Chart).......1561$350
  16. EUROPE.......1578 $1995  
   A. Market Analysis.......157
Outlook.......157
A Glimpse of European BPO Market.......157
1$100
   HR Outsourcing: A Growing Market.......158
Multi-Process HRO Initiatives in Europe.......158
Near-Shore Service Delivery – A Key Consideration in Europe.......158
RPO Market in Europe.......158
1$100
   B. Market Analytics.......159
Table 30: European Recent Past, Current and Future Analysis for Human Resource Outsourcing by Geographic Region – France, Germany, Italy, UK and Rest of Europe Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2007 through 2015 (includes corresponding Graph/Chart).......159
1$350
   Table 31: European Historic Review for Human Resource Outsourcing by Geographic Region – France, Germany, Italy, UK and Rest of Europe Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2000 through 2006 (includes corresponding Graph/Chart).......1601$350
   Table 32: European 11-Year Perspective for Human Resource Outsourcing by Geographic Region – Percentage Breakdown of Revenues for France, Germany, Italy, UK and Rest of Europe for the Years 2005, 2010 and 2015 (includes corresponding Graph/Chart).......1611$350
   Table 33: European Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2007 through 2015 (includes corresponding Graph/Chart).......1621$350
   Table 34: European Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenue Figures in US$ Million for Years 2000 through 2006 (includes corresponding Graph/Chart).......1631$350
   Table 35: European 11-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2005, 2010 and 2015 (includes corresponding Graph/Chart).......1641$350
  16a. FRANCE.......1653 $950  
   Market Analysis.......165
Table 36: French Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2007 through 2015 (includes corresponding Graph/Chart).......165
1$350
   Table 37: French Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2000 through 2006 (includes corresponding Graph/Chart).......1661$350
   Table 38: French 11-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2005, 2010 and 2015 (includes corresponding Graph/Chart).......1671$350
  16b. GERMANY.......1683 $950  
   Market Analysis.......168
Table 39: German Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2007 through 2015 (includes corresponding Graph/Chart).......168
1$350
   Table 40: German Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2000 through 2006 (includes corresponding Graph/Chart).......1691$350
   Table 41: German 11-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2005, 2010 and 2015 (includes corresponding Graph/Chart).......1701$350
  16c. ITALY.......1713 $950  
   Market Analysis.......171
Table 42: Italian Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2007 through 2015 (includes corresponding Graph/Chart).......171
1$350
   Table 43: Italian Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2000 through 2006 (includes corresponding Graph/Chart).......1721$350
   Table 44: Italian 11-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2005, 2010 and 2015 (includes corresponding Graph/Chart).......1731$350
  16d. THE UNITED KINGDOM.......1745 $950  
   A. Market Analysis.......174
Outlook.......174
HR Outsourcing Market: On Road to Recovery.......174
1$100
   Rising Demand for HRO Services from Public Sector.......1751$100
   B. Market Analytics.......176
Table 45: UK Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2007 through 2015 (includes corresponding Graph/Chart).......176
1$350
   Table 46: UK Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2000 through 2006 (includes corresponding Graph/Chart).......1771$350
   Table 47: UK 11-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2005, 2010 and 2015 (includes corresponding Graph/Chart).......1781$350
  16e. REST OF EUROPE.......1793 $950  
   Market Analysis.......179
Table 48: Rest of Europe Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2007 through 2015 (includes corresponding Graph/Chart).......179
1$350
   Table 49: Rest of Europe Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2000 through 2006 (includes corresponding Graph/Chart).......1801$350
   Table 50: Rest of Europe 11-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2005, 2010 and 2015 (includes corresponding Graph/Chart).......1811$350
  17. ASIA.......1828 $1450  
   A. Market Analysis.......182
Outlook.......182
An Overview of HRO Market in Asia.......182
HRO Providers Target Mid-Market Segment.......182
1$100
   Challenges for Companies Adopting HRO in India and China.......1831$100
   India.......184
Vast Outsourcing Opportunities.......184
1$100
   Indian RPO Industry Holds Promise.......185
China.......185
1$100
   Thailand.......186
Japan.......186
1$100
   B. Market Analytics.......187
Table 51: Asian Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2007 through 2015 (includes corresponding Graph/Chart).......187
1$350
   Table 52: Asian Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2000 through 2006 (includes corresponding Graph/Chart).......1881$350
   Table 53: Asian 11-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2005, 2010 and 2015 (includes corresponding Graph/Chart).......1891$350
  18. REST OF WORLD.......1903 $950  
   Market Analysis.......190
Table 54: Rest of World Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2007 through 2015 (includes corresponding Graph/Chart).......190
1$350
   Table 55: Rest of World Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenue Figures in US$ Million for the Years 2000 through 2006 (includes corresponding Graph/Chart).......1911$350
   Table 56: Rest of World 11-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2005, 2010 and 2015 (includes corresponding Graph/Chart).......1921$350
COMPETITION 503$995
  
Total Companies Profiled: 282 (including Divisions/Subsidiaries - 308)

Region/Country                 Players


The United States                 215   
Canada                              7
Japan                               6
Europe                             42
     France                         3
     Germany                        2
     The United Kingdom            27
     Rest of Europe                10
Asia-Pacific (Excluding Japan)     38
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