HUMAN RESOURCE OUTSOURCING (HRO) - A GLOBAL STRATEGIC BUSINESS REPORT   

Research Abstract

This report analyzes the worldwide markets for Human Resource Outsourcing (HRO) in US$ Million by the following Service Segments: Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services, and Other Services. The report provides separate comprehensive analytics for the US, Canada, Europe, Asia-Pacific, and Rest of World. Annual estimates and forecasts are provided for the period 2009 through 2017. Also, a six-year historic analysis is provided for these markets. The report profiles 274 companies including many key and niche players such as Accenture Plc, Adecco S.A, Aon Hewitt LLC, Automatic Data Processing, Inc., Ceridian Corporation, Empower Software Solutions, Inc., Fidelity Management and Research LLC, General Outsourcing Co, Ltd., Genesys, Hewitt Associates, LLC, IBM Global Business Services, Mercer, NorthgateArinso UK Limited, NorthgateArinso, Inc., Paychex, Inc., Pinstripe, Inc., Randstad Holding NV, Talx Corporation, TriCore, Inc., Ultimate Software Group, Inc., Xerox Corporation, and ExcellerateHRO Corporation. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based upon search engine sources in the public domain.

Code : MCP-1516
Price : $4500
Companies : 274
Pages : 735
Date : May 2012
Market Data Tables : 59

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 TABLE OF CONTENTS


 
   Study Reliability and Reporting Limitations.....I-1  
   Disclaimers.....I-2
Data Interpretation & Reporting Level.....I-2
  
   Quantitative Techniques & Analytics.....I-3
Product Definitions and Scope of Study.....I-3
Benefits Administration Services.....I-3
  
   Payroll Services.....I-4
Education and Training Services.....I-4
Recruitment and Staffing Services.....I-4
Hiring Administration Services.....I-4
Other Services.....I-4
  
   A Primer.....II-1
A High-Profile Segment.....II-1
1$100
   Future Growth Opportunities.....II-2
Recession & the HRO Industry.....II-2
1$100
   Major trends in the HRO Market.....II-3
Saving Overall Costs.....II-3
Internationalizing HR Functions.....II-3
1$100
   Lowering Risk Levels.....II-4
Simpler HRO Engagements.....II-4
Recession Bolsters Offshore Trend.....II-4
India: The Offshore Hub for HRO Market.....II-4
Key Growth Propellers.....II-4
Cost Savings.....II-4
1$100
   Technology Developments.....II-5
Scalability.....II-5
1$100
   HR Activity in the Recent Past: A Review.....II-6
Table 1: Number of HRO Transactions, Worldwide (2003-2008) (includes corresponding Graph/Chart).....II-6
Regional Differences in Outsourcing Phenomenon.....II-6
1$350
   Globalized Workforce Fosters Shift towards HR Outsourcing.....II-7
Multi-Process HRO: Favorable Prospects in the Long Run.....II-7
1$100
   Table 2: Number of Multi-Process HRO Contracts (2004-2008): Percentage Share Breakdown for Enterprise and Mid-Market Segments (includes corresponding Graph/Chart).....II-81$350
   Competitive Landscape.....II-9
BAO Segment to Flourish in the Future.....II-9
At a Glance.....II-9
1$100
   The A La Carte Approach to Outsourcing.....II-10
Scrutiny of Existing Contracts for Renewals – On the Rise.....II-10
Buyers to Adopt a Tighter Focus.....II-10
Supplier Selection Based on Global Capabilities.....II-10
1$100
   Global Sourcing Gains Strength.....II-11
Growing Popularity of Platform BPO.....II-11
Shrinking Deal Sizes.....II-11
Demand for Newer & Innovative Platforms.....II-11
1$100
   Trend towards Process Convergence.....II-12
Bundling of HR Technology Platforms with Processes.....II-12
Transformation to Services TCO.....II-12
HRMS: A Competitor for HRO Market.....II-12
1$100
   HRO in Small & Mid-Sized Companies.....II-13
Emergence of Mid-Market.....II-13
1$100
   Mid-Market HRO Market to Register Growth.....II-14
Growing Interest in Recruitment Process Outsourcing.....II-14
1$100
   At a Glance.....II-15
RPO The Beginning.....II-15
1$100
   Comparison with Other Models.....II-16
Drawbacks of the RPO Model.....II-16
New Deals in the RPO Sector.....II-16
1$100
   Selective Approach Finds Favor.....II-17
RPO’s Value Proposition: Enabling Buyers to Meet Economic Challenges.....II-17
The Move Towards Offshoring.....II-17
RPO Vendor Landscape.....II-17
1$100
   Future of Recruitment Outsourcing.....II-18
PEO Concept Gains Strength.....II-18
1$100
   Benefits and Drawbacks of PEO.....II-19
Challenges in HR Transformation.....II-19
HR BPO Outsourcing: On the Rise.....II-19
Outsourcing of Various HR Functions.....II-19
Payroll – The First Outsourced Service Domain.....II-19
1$100
   Benefits Administration: Exhibiting Inevitable Growth for Outsourcing.....II-20
Strong Growth in Health & Welfare Services.....II-20
Workforce Management.....II-20
1$100
   Consolidation Gathers Pace in HRO Industry.....II-211$100
   HRO – A Major Cost Savings Instrument.....II-22
Upsurge in Outsourcing of HR Functions.....II-22
Recession Ups Adoption of Single Process Deals.....II-22
Companies to Continue to Feeling the Heat of Recession.....II-22
1$100
   Focus on Short-term Deals.....II-23
Fewer Processes in Multi-process HRO Deals.....II-23
Best-of-the-Breed Concept Gains Strength.....II-23
Multi-Country Presence of Vendors.....II-23
Asia-Pacific: Center of Attraction.....II-23
1$100
   Talent Acquisition, Effective Alignment of Skills & Processes.....II-24
Talent Retention: An Equally Important Task.....II-24
Rising Significance of Analytics.....II-24
HR Portal: The Latest Trend.....II-24
Migration to the Cloud.....II-24
1$100
   Self-Service: An Option for Mobile Workforce.....II-25
HRO May Turn Out to be a Sellers Market Eventually!.....II-25
HR BPO Providers Target Services for Middle Market.....II-25
Multiple Vendor Relationships Gain Prominence.....II-25
1$100
   Right Mix of External and Internal Resources - Key to Competitive Edge.....II-26
Small Buyer Sector and Emerging HRO Markets Offer Lucrative Opportunities.....II-26
Rising Sophistication, HR Technology and Internet Spur HRO.....II-26
HR BPO Revolutionizes HR Profession.....II-26
1$100
   Total/Multi Process HRO: Offering a Broader Perspective.....II-27
End-to-End Services: Rise in HRO.....II-27
Non-Cost Factors: Major Drivers for Outsourcing Decisions.....II-27
HR Profession: Changing Career Prospects......II-27
1$100
   Demographic Changes Support HRO Growth.....II-28
Offshore Outsourcing: A Second Option.....II-28
Increasing Multi-Tower Outsourcing Contracts.....II-28
1$100
   The Need for HR Outsourcing.....II-29
Evolution of HRO Market: A Glance at the Past.....II-29
1$100
   2005 – The Year of Transition from Generation 1 to Generation 2.....II-30
Year 2006 Scenario: Growing Presence of Middle Market.....II-30
1$100
   The HRO Process.....II-31
Benefits of HRO Strategy.....II-31
The HRO Company.....II-31
1$100
   Traditional HR Vendors.....II-32
Professional Employer Organization.....II-32
Application Service Providers.....II-32
Business Process Outsourcing.....II-32
E-Services.....II-32
HRO Types.....II-32
Discrete Services.....II-32
1$100
   Multi-Process Services.....II-33
Total HR Outsourcing.....II-33
Approaches/Models of Outsourcing.....II-33
Sole Sourcing – A Model for Increasing Operational Efficiency.....II-33
1$100
   One-Stop-Shop for Comprehensive HR Outsourcing.....II-34
Multi-Source Approach: Reducing Dependence on Single Provider.....II-34
Benefits of Multi-Sourcing Approach.....II-34
1$100
   Challenges Facing Multi-Sourcing Strategy.....II-35
HCM Options.....II-35
1$100
   Major Issues While Outsourcing HR Services.....II-36
The Statement of Work.....II-36
Service Levels.....II-36
Legal Considerations.....II-36
HR B2B Exchanges.....II-36
1$100
   HR Portals.....II-37
Integrated HR Offering.....II-37
Full-Service HRO.....II-37
Full-Service HRO Offers Substantial Value.....II-37
1$100
   Labor Arbitrage.....II-38
Economies of Scale.....II-38
Cross-Process Synergies.....II-38
Other Benefits of Full-Service HRO.....II-38
1$100
   HRO Service Providers.....II-39
Benefits Administration Outsourcing.....II-39
1$100
   Market Segments.....II-40
Common Platform.....II-40
Technology Plays Major Role.....II-40
1$100
   Human Resources and Learning.....II-41
Role of HR in Power Utilities and Energy Industry.....II-41
1$100
   Outsourcing Barriers.....II-42
Employee Brand.....II-42
Regulators and Unions.....II-42
Cost/Benefit Tradeoff.....II-42
Internal Barriers.....II-42
Conclusion.....II-42
1$100
   Introduction.....II-43
Reasons for Outsourcing HR Services.....II-43
Outsourced HR Functions.....II-43
1$100
   Overview of Major Segments.....II-44
Benefits Administration Services.....II-44
Payroll Services.....II-44
Education and Training Services.....II-44
1$100
   Recruitment and Staffing Services.....II-45
Hiring Administration Services.....II-45
Other Services.....II-45
Advantages of HRO.....II-45
1$100
   Drawbacks of HRO Services.....II-46
Growth Drivers.....II-46
For Client Companies.....II-46
For Service Providers.....II-46
1$100
   Growth Restraints.....II-47
For Client Companies.....II-47
For Service Providers.....II-47
Employees – The Tangible Assets.....II-47
HR Management – A Critical Task.....II-47
HRO Comes to the Rescue.....II-47
1$100
   Competitive Issues in HRO Market.....II-481$100
   Isosceles Finance Introduces HRO Services for Small and Mid-Sized Companies.....II-49
ACS Introduces SyncHROSM HRO Solution.....II-49
Mercer to Expand Health and Benefits Administration Outsourcing Platform.....II-49
1$100
   Wipro Partners with Oracle and Hackett to Launch ‘simPlify’.....II-501$100
   Futurestep Introduces Strategic Recruitment Process Outsourcing Solution.....II-51
Ceridian Launches HR/Payroll Latitude Solution.....II-51
Paychex Rolls Out FSA Debit Card.....II-51
1$100
   ADP Rolls Out Online Payroll System.....II-52
Ceridian Introduces E-Learning Service.....II-52
Paychex Introduces Paychex Accountant Knowledge Center.....II-52
1$100
   Paychex, BeneTrac Enhance Integration Payroll and Benefits Solutions.....II-53
EquaTerra, SAP and ARINSO Introduce OpenDoor HRO.....II-53
CoAdvantage Unveils Employee Perks Program for HRO/PEO Clients.....II-53
Ceridian Launches ‘Risk Management Solutions’ for Small Size Firms.....II-53
1$100
   Ceridian Launches CPA Client Connection.....II-54
Ceridian Launches Enhanced Web Based HR/Payroll Solutions.....II-54
Paychex Launches Paychex COBRA Administration for Small/Mid-Size Business.....II-54
Pinstripe Unleashes Talent Mindset for Staffing Issues.....II-54
ADP Introduces EasyPayNet for Easy and Secure Payroll Data Handling.....II-54
1$100
   Sage Group Introduces Online Sage Payroll Services.....II-55
Mercer HR Consulting Unleashes Mercer Retirement Solutions.....II-55
EquaTerra Launches EQuation HRO.....II-55
1$100
   Pinstripe Launches Groundbreaking R2R™ Platform.....II-56
Paychex Introduces Premier Human Resources.....II-56
1$100
   Ceridian Launches Interactive EAP/Work-Life Tool.....II-571$100
   Ceridian Launches Expanded, Comprehensive Tools.....II-581$100
   Aon HRO in Combination with Outsource Institute Launches HR Outsourcing
  Website.....II-59
Edcor Announces Expansion of its Service Offering.....II-59
Mobility Services International Launches Partner Channel Program.....II-59
1$100
   ADP Acquires SHPS’ Human Resource Solutions Subsidiary.....II-60
ADP Acquires Ma Foi Consulting Solutions.....II-60
Randstad Holding Acquires SFN Group.....II-60
1$100
   Aon Merges with Hewitt Associates to Form Aon Hewitt.....II-61
Xerox Acquires ExcellerateHRO.....II-61
Xerox Acquires ACS.....II-61
NorthgateArinso Takes Over HR Management Division of Convergys.....II-61
ADP Acquires OneClickHR.....II-61
1$100
   Tatum and Spherion to Merge Operations.....II-62
Adecco Takes Over MPS Group.....II-62
Talent2 Acquires Zapper.....II-62
Talent2 Acquires Sugar International.....II-62
1$100
   NorthgateArinso Takes Over Neller.....II-63
Manpower Acquires COMSYS.....II-63
Alphastaff Acquires Selective HR Solutions.....II-63
International Paper and Hewitt Renew HR BPO Deal.....II-63
1$100
   TriNet Group Takes Over Gevity.....II-64
ADP Acquires HRinterax.....II-64
NorthgateArinso Completes Acquisition of CIAN.....II-64
CompuPay Takes Over Infinity Payroll.....II-64
RightThing to Take Over RPO Division of Capital H Group.....II-64
1$100
   ADP Acquires Majority Stake in ChinaLink Professional Services.....II-65
Human Link to Merge HR Operations with HRMSC.....II-65
Oasis Takes Over National HR Advantage.....II-65
1$100
   Ceridian Combines HR Business Teams.....II-66
Randstad to Sell Dutch HR Services to Raet.....II-66
ADP Streamline Partners with Business Systems House for Payroll Services.....II-66
Adecco Forges RPO Agreement with Morgan Stanley.....II-66
1$100
   NorthgateArinso to Offer HR Support to AstraZeneca.....II-67
Infosys and Oracle Join Forces to Introduce Infosys Business Platform for HR.....II-67
Convergys to Renew Deal with Texas HHSC.....II-67
MrTed Signs Deal with Exect.....II-67
1$100
   Caliber Point Inks Agreement with Oracle to Offer HRO Solutions.....II-68
SuccessFactors Inks Agreement with EMPO Corporation.....II-68
Delta Air Lines Extends Agreement with PeopleScout.....II-68
Quintegra and Mancer Consulting Ink Agreement.....II-68
BAE Systems Selects AMS to Provide Recruitment Solutions in UK.....II-68
1$100
   Mosaic to Employ Ceridian HRO Solutions.....II-69
CDP Group Chooses Pacnet to Provide Internet Connectivity.....II-69
Cornerstone OnDemand Enters into Partnership with Talent2.....II-69
1$100
   State of Georgia Selects Hewitt Associates for HR Benefit Outsourcing Services.....II-701$100
   TriNet Group Takes Over LMC Resources.....II-71
EBS On Line Merges with Ascentis.....II-71
EBS and RMSCO to Merge.....II-71
Manpower to Acquire CRI.....II-71
1$100
   Kohlberg Kravis Roberts Acquires Northgate Information Solutions.....II-72
Alexander Mann Takes Over Capital Consulting.....II-72
Ceridian Acquires Assets of COLT Express Outsourcing.....II-72
Salary.com Acquires Genesys Software Systems.....II-72
BPO Management Services Merges with Healthaxis.....II-72
1$100
   Whitbread Inks Deal with Ceridian.....II-73
Hewitt Associates Inks Agreement to Sell Assets of Cyborg Business.....II-73
Yoh and Syngenta Ink Recruitment Outsourcing Agreement.....II-73
ARINSO and Scotiabank in Payroll Outsourcing Deal .....II-73
1$100
   Workstream, Empagio Terminate Merger Agreement.....II-74
Vista Equity Partners Acquires Cyborg Worldwide.....II-74
ACS Pockets Communications Development, Inc......II-74
ADP to Provide HR Services to Sodexo.....II-74
IBM Inks Contract with Queensland State Government.....II-74
1$100
   Randstad to Acquire Vedior.....II-75
Koosharem Acquires Assets of Resolve Staffing Inc.....II-75
Scotiabank and ARINSO Sign Payroll Agreement.....II-75
Barrett Business Services, Inc Acquires First Employment Services, Inc......II-75
Allegis Group Acquires Major Lindsey & Africa LLC.....II-75
CSI Cos., Inc. Acquires Mark Matta & Associates, Inc......II-75
1$100
   CompuPay Acquires Key Payroll Online.....II-76
Manpower Acquires Clarendon Parker Middle East.....II-76
CBIZ Acquires Select Assets of Computer Payroll Company.....II-76
CoAdvantage Pockets PlanSource and Nelco.....II-76
Oasis Outsourcing Takes Over Professional Employer Plans.....II-76
1$100
   Arthur J. Gallagher Takes Over RSI.....II-77
NIB Enters into Agreement with Electronic Documents Centre.....II-77
CCSC Partners with Core People Resources.....II-77
Bartech Group Establishes New Divisions to Address HR Outsourcing Functions.....II-77
Sodexo Chooses ADP Employer Services as HR Business Provider.....II-77
1$100
   Hewitt Associates to Acquire RealLife HR.....II-78
Equifax Acquires TALX Corp......II-78
Vedior NV Acquires Think Resources, Inc......II-78
Thomas Cook Group Inks Outsourcing Agreement with Accenture.....II-78
Adecco Acquires Tuja Group for €800M.....II-78
ADP to Provide Payroll System for Schindler Group.....II-78
1$100
   Ceridian Bags 8 New Contracts.....II-79
Convergys Inks Contract with Starbucks.....II-79
Convergys Inks Agreement with Johnson & Johnson Services, Inc......II-79
ExcellerateHRO Extends Contract with TOTAL.....II-79
Paychex Forms Strategic Alliance with Taleo.....II-79
Mercer Human Resource Consulting Changes Name to Mercer.....II-79
1$100
   Financial Engines and Mercer HR Services Extend Alliance.....II-80
NIS Acquisitions to Acquire Northgate Information Solutions PLC.....II-80
ARINSO to Provide HR System to Cadbury Schweppes.....II-80
ARINSO and Agilent Technologies Ink Agreement.....II-80
ARINSO Secures Contract from Philip Morris.....II-80
Vedior to Acquire GULP.....II-80
1$100
   Select Appointments Acquires Interest in Calibre.....II-81
NIS Acquires ARINSO to form NorthgateArinso.....II-81
Vedior Acquires Stake in Major Players Ltd.....II-81
Fidelity National Financial, Thomas H Lee Partners Acquire Ceridian.....II-81
Paychex Acquires BeneTrac.....II-81
1$100
   Kelly Services Acquires Access AG.....II-82
Mangrove Employer Services Acquires Access1 Source Nevada.....II-82
TriNet Bags John Parry & Alexander.....II-82
CPL to Acquire Allied Nurses Agency and Northside Recruitment.....II-82
Accenture Offers HR Services to Kimberly-Clark.....II-82
Resolve Staffing Unleashes 6 Offices.....II-82
Indian IT Firms Outsource Administrative Functions to US Company.....II-82
1$100
   United Utilities Divests Vertex for $217M.....II-83
Ceridian Extends Scottish Operations.....II-83
Vurv Sets up HRO Center of Excellence.....II-83
Talent2 International to Launch Operations in Shanghai.....II-83
SITI Corp Opens Recruiting Base in Hyderabad.....II-83
IBM Wins HR Service Agreement from American Airlines.....II-83
1$100
   Dow Corning Outsources Recruitment Process to Aon Consulting.....II-84
Ceridian Bags Somerfield’s HR Services Contract.....II-84
TalentTrack to Provide RPO Services to Tenet Healthcare.....II-84
Pinstripe Ventures into Health Care Staffing Services.....II-84
1$100
   Razorwest Offers RPO Services for NeoSystems Corp......II-85
Summit HR Extends its Operations in India.....II-85
Hewitt Acquires Adelaide Consulting.....II-85
ExcellerateHRO Partners with HireRight.....II-85
Mangrove Acquires BenefitOne.....II-85
1$100
   Fujitsu Acquires Stakes in TDS.....II-86
Accenture Clinches Major Contract from Macquarie Bank of Australia.....II-86
Oasis Acquires Kelly’s Staff Leasing Business.....II-86
ACS Resolves Dispute with Delta Airlines.....II-86
1$100
   ADP Pockets Outsourced Payroll Services Wing From Intuit.....II-87
Gevity Pockets HRAmerica.....II-87
UnicornHRO Acquires BMH, Inc.....II-87
HR Xcel Clinches Major Contract From DSM.....II-87
Arinso Acquires OpenHR.....II-87
TalentFusion Bags Major Contract From Wheelabrator.....II-87
Xansa Secures Major Contract From Lloyds TSB.....II-87
1$100
   Hitachi to Establish HR and Finance Outsourcing Unit.....II-88
ADP Opens HRO Center in Prague.....II-88
Fujitsu Services Clinches a BPO Contract from DFP.....II-88
ARINSO Acquires Lansdowne.....II-88
1$100
   Arinso Open New Center in Australia.....II-89
Hewitt Associates Inaugurates New HRO Center in Poland.....II-89
Chandler Macleod Acquires MSA.....II-89
HR XCEL to Offer HRO Services to PJCOMN and Papa John’s Pizza Restaurants.....II-89
CloverTex Outsources HR Activities to HR XCEL, LLC.....II-89
ADP Partners with Synovus to Provide COS.....II-89
1$100
   SourceMind Bags Additional Contract from the US Bank.....II-90
CSC Bags BPO and IT Outsourcing Contract from the U.S. Life Insurer.....II-90
Workscape Expands Benefits Administration Operations.....II-90
KPN Outsources Salary Administration Services to LogicaCMG.....II-90
1$100
   Pearl Group Awards BPO Deal to Diligenta.....II-91
WM-data AB Bags Electrolux IT Outsourcing Contract.....II-91
WM-Data Inks Outsourcing Contract With BTJ Group.....II-91
Smith, Frank & Partners Floats Joint Venture with Roach Howard Smith & Barton.....II-91
Ma Foi Forays Into Middle-East HR Services Market.....II-91
1$100
   Helios HR Purchases HR Advantage.....II-92
TriNet Inaugurates New Headquarters in Boston.....II-92
The Castleton Group Teams with Senn Dunn Insurance.....II-92
Hewitt Initiates Mobility Services in Shanghai.....II-92
Quest Inc. Outsources HR Activities to CoAdvantage.....II-92
1$100
   ClearPoint and Terra Nova Inks Merger Agreement.....II-93
National PEO Offers HR Outsourcing Services to Restaurant Industry.....II-93
Convergys Corp. Wins Dupont’s HR Outsourcing Contract.....II-93
Accenture to Provide HR Outsourcing Services to New Century Financial Corp.....II-93
1$100
   PACEL Acquires HR Contracts of Capital Resource Solutions.....II-94
ADP to Acquire Outsourcing Services and Solutions Provider, Employease.....II-94
Secova, UltraLink Unify Operations.....II-94
PACEL to Acquire WWPSV.....II-94
TWC Group Merges with HR Impact.....II-94
HALO Technology Holdings Creates HRMS Leader, Empagio.....II-94
1$100
   TriNet Purchases Assets of Outsource Group.....II-95
EquaTerra, TPI Call Off Merger.....II-95
Accenture Kicks Off Delivery Center in Texas.....II-95
Accenture, Whirlpool Ink Long Term Pact.....II-95
Accenture, Unilever Ink Global Outsourcing Deal.....II-95
CVS/pharmacy Signs Long-Term BTO Contract with IBM.....II-95
1$100
   TALX Corp, ADP Ally for Employment & Verification Service.....II-96
Greenfire International Acquires Intercede.....II-96
Progressive Employer Services Acquires SEMC.....II-96
Kenexa Acquires Knowledge Workers Inc.....II-96
Resolve Staffing Acquire ELS to Form Nation's Top HRO.....II-96
Nautic Partners Concludes Acquisition of Oasis Outsourcing.....II-96
1$100
   IKEA Awards HR Outsourcing Contract to ADP.....II-97
AlphaStaff Commences HR Operations in Texas.....II-97
Workstream, ExcellerateHRO Enter Distribution Pact.....II-97
Hewitt Join Hands with Sun Microsystems to Enable HR BPO Operations.....II-97
Quintek Expands to Two Additional BPO Markets.....II-97
ADP, First Data Sign Distribution Pact for Payroll Outsourcing Services.....II-97
Steria Wins Outsourcing Contract for French Town.....II-97
1$100
   Accenture Establishes BPO Delivery Centers in East Europe.....II-98
Mercer Acquires Pendia Associates AG.....II-98
HP, Nestle Ink HRO Deal.....II-98
NASSCOM, CBI Enable Low-Cost BPO Expertise to European SMEs.....II-98
ARINSO, Vurv Ally for Advanced Talent Management Resource.....II-98
Nordea Bank, Zalaris Team Up for Payroll Management.....II-98
1$100
   Finnish Firms Personec, Tuko Logistics Ink Outsourcing Contract.....II-99
Northgate Bags Outsourcing Contract from Boots.....II-99
WM-data Acquires Proffice Service Centers AB.....II-99
MGI Expands to Europe.....II-99
Empagio Sets Up Payroll Tax Filing Division.....II-99
Talent2 International to Invest in Indian HR Firm.....II-99
1$100
   Mercer HR Services Inks Partnership Deal for Global Operation Centre.....II-100
ProLease Adopts New Name, TalentPro.....II-100
IBM Japan Inks HR Agreement with Sanyo Electric.....II-100
Convergys Open Branch Office in Dalian.....II-100
ACS Establishes Human Capital Management Solutions.....II-100
Accenture, Crestline Join Hands for BPO Services.....II-100
1$100
   Convergys Bags "SAP's BPO Program" Membership.....II-101
ExcellerateHRO Clinches Major Contract from Bank Of America.....II-101
7-Eleven Renews Benefit Administration Agreement With ExcellerateHRO.....II-101
Accenture Acquires BPO Assets of Savista.....II-101
1$100
   ACS Bags HR BPO Contract from GlaxoSmithKline.....II-102
ACS Takes Over Intellinex.....II-102
ExcellerateHRO Commences Operations in Des Moines, IA.....II-102
AHT, Genesys Partner to Improve HR Solutions for Healthcare Industry.....II-102
Genesys Extends Services for Filing Payroll Tax.....II-102
1$100
   Hewitt Bags HR BPO Contract from Catholic Health Initiatives.....II-103
Avon Partners IBM for HR Business Transformation Outsourcing Services.....II-103
ACS Sign Pact to Become SAP Implementation & Support Partner for Safety-Kleen.....II-103
Adecco Group Establishes Adecco Institute.....II-103
Hewitt Associates Clinches Contract from Centrica.....II-103
1$100
   Rhodia Partners IBM, ADP to Strengthen Human Resources Wing.....II-104
Convergys Bags HR Contract From IHG.....II-104
Goodyear Extends HRO Contract with ACS.....II-104
Wink Companies Selects UltiPro Solutions for HR/ Payroll Processing.....II-104
1$100
   Glacier Bancorp Upgrades HR/Benefits/Payroll with UltiPro Intersourcing Model.....II-105
Birmingham Water Works Opts for UltiPro to Streamline HR and Talent
  Management.....II-105
Mesa Selects Ultimate Software’s UltiPro for Web-based HR/Payroll Solutions.....II-105
United Dominion Selects Ultimate Software’s UltiPro Intersourcing Model.....II-105
Sawyer Realty Holdings Purchases UltiPro Intersourcing Model.....II-105
Aon Consulting Clinches Multi-Dollar Contract from United Rentals, Inc.....II-105
1$100
   PlatformOne Bags Five Major Contracts.....II-106
The Right Thing Bags RPO Contract From Unisys.....II-106
PEO Acquires Aegis Group.....II-106
BBC Grants Major Contract to Capita Plc.....II-106
Northgate Pockets Engage Technologies.....II-106
Personec Clinches Major Contract From Oriola.....II-106
1$100
   Hewitt Establishes Benefit and Pension Services Team in Budapest.....II-107
NetFabric Holdings Sets Up Establishment In India.....II-107
Automatic Data Processing Pockets Taxware, LP.....II-107
Silver Lake Partners, Blackstone Group to Acquire Northgate.....II-107
Pinstripe Establishes Healthcare Group for Talent Acquisition/Recruitment
  Service.....II-107
Arinso Bags Major Contract from CA, Inc.....II-107
1$100
   Accenture Plc (Ireland).....II-108
Adecco S.A. (Switzerland).....II-108
Aon Hewitt LLC (USA).....II-108
1$100
   Automatic Data Processing, Inc. (USA).....II-109
Ceridian Corporation (USA).....II-109
1$100
   Empower Software Solutions, Inc. (USA).....II-110
Fidelity Management and Research LLC (USA).....II-110
General Outsourcing Co, Ltd. (Thailand).....II-110
1$100
   Genesys (USA).....II-111
IBM Global Business Services (USA).....II-111
Mercer (UK).....II-111
NorthgateArinso UK Limited (UK).....II-111
1$100
   NorthgateArinso, Inc. (USA).....II-112
Paychex, Inc. (USA).....II-112
Pinstripe, Inc. (USA).....II-112
Randstad Holding NV (The Netherlands).....II-112
1$100
   Talx Corporation (USA).....II-113
TriCore, Inc. (USA).....II-113
Ultimate Software Group, Inc. (USA).....II-113
1$100
   Xerox Corporation (USA).....II-114
ExcellerateHRO Corporation (USA).....II-114
1$100
   Table 3: World Recent Past, Current and Future Analysis for Human Resource Outsourcing by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).....II-1151$350
   Table 4: World Historic Review for Human Resource Outsourcing by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).....II-1161$350
   Table 5: World 15-Year Perspective for Human Resource Outsourcing by Geographic Region – Percentage Breakdown of Revenues for US, Canada, Europe, Asia-Pacific and Rest of World Markets for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart).....II-1171$350
   Table 6: World Recent Past, Current and Future Analysis for Benefits Administration Services by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).....II-1181$350
   Table 7: World Historic Review for Benefits Administration Services by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).....II-1191$350
   Table 8: World 15-Year Perspective for Benefits Administration Services by Geographic Region – Percentage Breakdown of Revenues for US, Canada, Europe, Asia-Pacific and Rest of World Markets for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart).....II-1201$350
   Table 9: World Recent Past, Current and Future Analysis for Payroll Services by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).....II-1211$350
   Table 10: World Historic Review for Payroll Services by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).....II-1221$350
   Table 11: World 15-Year Perspective for Payroll Services by Geographic Region – Percentage Breakdown of Revenues for US, Canada, Europe, Asia-Pacific and Rest of World Markets for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart).....II-1231$350
   Table 12: World Recent Past, Current and Future Analysis for Education and Training Services by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).....II-1241$350
   Table 13: World Historic Review for Education and Training Services by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).....II-1251$350
   Table 14: World 15-Year Perspective for Education and Training Services by Geographic Region – Percentage Breakdown of Revenues for US, Canada, Europe, Asia-Pacific and Rest of World Markets for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart).....II-1261$350
   Table 15: World Recent Past, Current and Future Analysis for Recruitment and Staffing Services by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million or the Years 2009 through 2017 (includes corresponding Graph/Chart).....II-1271$350
   Table 16: World Historic Review for Recruitment and Staffing Services by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).....II-1281$350
   Table 17: World 15-Year Perspective for Recruitment and Staffing Services by Geographic Region – Percentage Breakdown of Revenues for US, Canada, Europe, Asia and Rest of World Markets for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart).....II-1291$350
   Table 18: World Recent Past, Current and Future Analysis for Hiring Administration Services by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).....II-1301$350
   Table 19: World Historic Review for Hiring Administration Services by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).....II-1311$350
   Table 20: World 15-Year Perspective for Hiring Administration Services by Geographic Region – Percentage Breakdown of Revenues for US, Canada, Europe, Asia-Pacific and Rest of World Markets for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart).....II-1321$350
   Table 21: World Recent Past, Current and Future Analysis for Other Human Resource Outsourcing Services by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).....II-1331$350
   Table 22: World Historic Review for Other Human Resource Outsourcing Services by Geographic Region – US, Canada, Europe, Asia-Pacific and Rest of World Markets Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).....II-1341$350
   Table 23: World 15-Year Perspective for Other Human Resource Outsourcing Services by Geographic Region – Percentage Breakdown of Revenues for US, Canada, Europe, Asia-Pacific and Rest of World Markets for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart).....II-1351$350
   A. Market Analysis.....III-1
Impact of Recession.....III-1
Uncertain Economy: A Time for Negotiating Deals.....III-1
Outsourcing of Individual HR Processes.....III-1
1$75
   End-to-End HRO BPO Services.....III-2
Sustaining Profitability – The Primary Focus Area.....III-2
1$75
   Indian IT Outsourcers – A Way Out for Clients Seeking HR BPO Services.....III-3
US Employers Opt for Selective Outsourcing.....III-3
HR BPO - Transforming the HR Function.....III-3
Middle-Market Companies – Lethargic to Implement HCM.....III-3
1$75
   Mid-Market Companies – Driving RPO Services.....III-4
Small Businesses Prefer PEOs for HR Outsourcing.....III-4
Competitive Landscape.....III-4
Consulting Community.....III-4
1$75
   HRO: Role of HR Manager.....III-5
Table 24: Major Outsourcing Activities in the US (includes corresponding Graph/Chart).....III-5
1$200
   B. Market Analytics.....III-6
Table 25: US Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).....III-6
1$200
   Table 26: US Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).....III-71$200
   Table 27: US 15-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2011 and 2017(includes corresponding Graph/Chart).....III-81$200
   A. Market Analysis.....III-9
HR Outsourcing: On an Upswing.....III-9
1$75
   B. Market Analytics.....III-10
Table 28: Canadian Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).....III-10
1$200
   Table 29: Canadian Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).....III-111$200
   Table 30: Canadian 15-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart).....III-121$200
   A. Market Analysis.....III-13
A Glimpse of European BPO Market.....III-13
HR Outsourcing: A Growing Market.....III-13
1$75
   Multi-Process HRO Initiatives in Europe.....III-14
Near-Shore Service Delivery – A Key Consideration in Europe.....III-14
RPO Market in Europe.....III-14
1$75
   B. Market Analytics.....III-15
Table 31: European Recent Past, Current and Future Analysis for Human Resource Outsourcing by Geographic Region – France, Germany, Italy, UK and Rest of Europe Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).....III-15
1$200
   Table 32: European Historic Review for Human Resource Outsourcing by Geographic Region – France, Germany, Italy, UK and Rest of Europe Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).....III-161$200
   Table 33: European 15-Year Perspective for Human Resource Outsourcing by Geographic Region – Percentage Breakdown of Revenues for France, Germany, Italy, UK and Rest of Europe for the Years 2003, 2011 and 2017(includes corresponding Graph/Chart).....III-171$200
   Table 34: European Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).....III-181$200
   Table 35: European Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for Years 2003 through 2008 (includes corresponding Graph/Chart).....III-191$200
   Table 36: European 15-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart).....III-201$200
   Market Analytics.....III-21
Table 37: French Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).....III-21
1$200
   Table 38: French Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).....III-221$200
   Table 39: French 15-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart).....III-231$200
   Market Analytics.....III-24
Table 40: German Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).....III-24
1$200
   Table 41: German Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).....III-251$200
   Table 42: German 15-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart).....III-261$200
   Market Analytics.....III-27
Table 43: Italian Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).....III-27
1$200
   Table 44: Italian Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).....III-281$200
   Table 45: Italian 15-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart).....III-291$200
   A. Market Analysis.....III-30
HR Outsourcing Market: On Road to Recovery.....III-30
Rising Demand for HRO Services from Public Sector.....III-30
1$75
   B. Market Analytics.....III-31
Table 46: UK Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).....III-31
1$200
   Table 47: UK Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).....III-321$200
   Table 48: UK 15-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart).....III-331$200
   Market Analytics.....III-34
Table 49: Rest of Europe Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).....III-34
1$200
   Table 50: Rest of Europe Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).....III-351$200
   Table 51: Rest of Europe 15-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart).....III-361$200
   A. Market Analysis.....III-37
An Overview of HRO Market in Asia.....III-37
HRO Providers Target Mid-Market Segment.....III-37
1$75
   Challenges for Companies Adopting HRO in India and China.....III-38
India.....III-38
Vast Outsourcing Opportunities.....III-38
1$75
   Indian RPO Industry Holds Promise.....III-391$75
   Depreciating Rupee: Boon or Bane?.....III-40
China.....III-40
1$75
   Government Initiatives & Policies Boost Prospects.....III-41
Multinationals Wield Significant Influence.....III-41
Table 52: Chinese HRO Market by Region (2010): Percentage Share Breakdown for Shanghai, Beijing, Guangdong, and Others (includes corresponding Graph/Chart).....III-41
1$200
   Table 53: Market Share of Leading Players in the Chinese HRO Market (2010) (includes corresponding Graph/Chart).....III-42
Thailand.....III-42
Japan.....III-42
1$200
   B. Market Analytics.....III-43
Table 54: Asia-Pacific Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).....III-43
1$200
   Table 55: Asia-Pacific Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).....III-441$200
   Table 56: Asia-Pacific 15-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart).....III-451$200
   Market Analytics.....III-46
Table 57: Rest of World Recent Past, Current and Future Analysis for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart).....III-46
1$200
   Table 58: Rest of World Historic Review for Human Resource Outsourcing by Service Segment – Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Independently Analyzed by Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart).....III-471$200
   Table 59: Rest of World 15-Year Perspective for Human Resource Outsourcing by Service Segment – Percentage Breakdown of Revenues for Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services and Other Services Markets for the Years 2003, 2011 and 2017 (includes corresponding Graph/Chart).....III-481$200
  
Total Companies Profiled: 274 (including Divisions/Subsidiaries - 301)

Region/Country Players

The United States 211 Canada 6 Japan 6 Europe 40 France 2 Germany 2 The United Kingdom 27 Rest of Europe 9 Asia-Pacific (Excluding Japan) 38
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